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All 12 Burlingame hotels

Crowne Plaza San Francisco Airport

3.5 of 5 Hotel   |   1177 Airport Boulevard, Burlingame, CA 94010-1909
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Ranked #11 of 12 hotels in Burlingame
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A recent review
4 of 5 stars reviewed 1 week ago
Naren1309 Mumbai (Bombay), India
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277 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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English first
Edmonton
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

I booked this hotel a few days in advance but when I arrived I was told they did not have the room I reserved available, as the hotel was overbooked. The only room they could provide didn't have a regular bed only a couch that folded out into a bed. The only compensation they were willing to provide was a... More

Was this review helpful? Yes 1
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear PH209, I’m sorry to hear about your recent less than satisfactory stay with us. I assure you we definitely do not make it a habit to put guests in rooms they did not book. We try our best to accommodate all of our guests to the best of our abilities. With that said, I apologize that we were not... More

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

What does one expect of an Airport hotel - proximity, ease of check-in, helpful staff, transportation to airport - the Crowne Plaza scores highly in all these areas. Check-in process was smooth.. The staff was helpful and even gave a free upgrade and late check-out when we requested. The shuttle to the airport was helpful and mostly on time. I... More

Was this review helpful? Yes 1
Singapore
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago

They gave us early check in which was a big plus as we were travelling with 2 toddlers ; also hourly shuttles to the airport and bart . rooms were cozy and comfortable. A good place to stay if u have early flights to and fro wigth luggage.

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Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear megna_jain, Thank you for choosing the Crowne Plaza San Francisco Airport for your recent stay. We are delighted to hear that you enjoyed a cozy and comfortable stay with us and was able to take advantage of our complimentary airport shuttle. We’re happy to hear that we were able to accommodate your needs during your visit with us. We... More

Sacramento, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I hate my 2 nights satay in this hotel. I had to ask for a better clean room twice, so I changed rooms twice before I agreed to stay. The rooms are old, and nothing matches in color or design starting with the carpet and ends with the comforter. The ceiling was peeling the paint, the bathroom is old and... More

Was this review helpful? Yes
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear Gina0234, I would like to just start by apologizing for your recent experience at our hotel. I assure you we set our standards much higher than that. From what I’m hearing, that is completely unacceptable and I will personally follow up on this to make sure that the rooms are up to the Crowne Plaza standards. We are currently... More

Los Angeles, California
1 review
2 of 5 stars Reviewed 3 weeks ago

Could not sleep because hotel is next to freeway and walls/windows do not block any sound. Hotel has one restaurant: poor food quality, terrible room service. Rooms are small and uncomfortable. Will never stay here again. Would rather sleep in my car.

Was this review helpful? Yes
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear todd f, Thank you so much for taking your time to provide with your feedback. I’m sorry to hear about your recent less than satisfactory stay with us. I apologize that you found the rooms to be a little noisy and were unable to sleep. However, we are more than happy to let you know that we are currently... More

Orlando, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

Room was the worst quality for a Crown Plaza. 1. The toilet was cracked. 2. The toilet fill valve was defective (took a long time to fill and flush). 3. The carpet in the room was Bad !!!. There was a 4 to 6 inch gap around the AC unit. The concrete floor and thermostat wires were showing. See pics.... More

Was this review helpful? Yes
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear Disappointed T, I would like to just start off by apologizing to you. This is definitely not the standard to which we try to meet. I will personally inspect this room to make sure that everything is up to the Crowne Plaza standards so that no future occupants of the room experience the same problems. As for the noise,... More

1 review
2 of 5 stars Reviewed 3 weeks ago

Clean enough hotel with friendly staff but bar shuts at 11pm !! Pathetic! Restaurant service was awful and very slow .Had to go to Hyatt to use their bar which opened until 1am . I wish I had booked the Hyatt as the staff were far more efficient and the overall set up was much much better. Next time I'll... More

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Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear Gary B, Thank you for taking your time to provide us with your feedback. I’m sorry to hear that you did not have a positive experience in our hotel restaurant and bar. I would love to hear a little more about your experience in the restaurant, if you can at your earliest convenience, please contact me. I would love... More

Santo Domingo, Dominican Republic
Contributor
14 reviews 14 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

If you find yourself in the middle of a long stop over, this place can serve you as a shelter. This is an airport hotel and is just ok for a bed for one night. The place is old and looks like it requires lots on maintenance and urgent face-lift to get up Crowne standards. Bathrooms are outdated too, and... More

Was this review helpful? Yes
Brendan D, General Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear XORDEP, Thank you so much for taking your time to provide us with your feedback. We are delighted to hear you found our staff to be friendly and informative during your stay and that you were able to take advantage of our complimentary airport shuttle; as well as the complimentary Burlingame Trolley. I’m sorry to hear that we didn’t... More

Huntington Beach, California
Top Contributor
58 reviews 58 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Close and convenient to the airport. The staff are fairly helpful and accommodating. The rooms are rather small and outdated. I would expect a Crowne Plaza to be of a higher caliber. Seems like an old Holiday Inn to me. The restaurant is nice and the food quite good. A co worker had breakfast and stated the food then was... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear Ian P, Thank you for taking the time to convey your comments regarding your recent experience with us. We are delighted about your positive comments with our convenient location. It is always our goal to provide the best possible service and create memorable guest experiences and on this occasion we apologize we did not exceed your expectations. We have... More

SLO, CA
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Wow, I have never experienced such poor placement of a hotel as this one. If we hadn't arrived at midnight and were totally exhausted we would have had the energy to relocate for the night. Our room was quite expensive ($300+) but luckily we used mileage points or I would have demanded our money back. Our suite was facing the... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review

Dear pepperanella, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

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Additional Information about Crowne Plaza San Francisco Airport

Address: 1177 Airport Boulevard, Burlingame, CA 94010-1909
Phone Number:
Location: United States > California > Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza San Francisco Airport 3.5*
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Also Known As:
Crowne Plaza San Francisco Airport - Burlingame Hotel Burlingame
Crowne Plaza Burlingame
Crowne Plaza Hotel Burlingame

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#3 Green Hotel in Burlingame
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Official Description (provided by the hotel)
Welcome to the Crowne Plaza San Francisco Airport hotel, the "Place to Meet" for your San Francisco hotel experience. Just 1.5 miles south of San Francisco International Airport on the San Francisco Bay, and 15 minutes from downtown San Francisco, the Crowne Plaza SFO is the place to relax, on business or pleasure. ... more   less 
Number of rooms
309

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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