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Holiday Inn Burbank

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150 E. Angeleno Avenue, Burbank, CA 91502
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Holiday Inn Burbank
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359 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 of 5 stars Reviewed 4 days ago NEW

Terrible customer service. Never ever going back. and i have been a regular here. also googled about them and found out that three people have died in this hotel. BAD signs all over. stay away. terrible food as well. with the hotel fees i rather stay in Marriott across the street .

Was this review helpful? Yes
BurbankHoliday, General Manager at Holiday Inn Burbank, responded to this review

As we have responded on other review sites, we are a little confused as to what you are talking about. That being said, we wish you the best of luck and know you will be happier at a different locale. Sometimes parting ways works best for all parties involved. More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I have nothing but good things to say about this hotel. Great service and clean rooms. We were here for a week and were always greeted with a hello and a smile. They even ran us to Bob Hope airport to pick up the rental car. Will stay here again.

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Penang Island, Malaysia
Level Contributor
121 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms are recently redone and are very comfortable. But you might have to wait until 5:30 pm to check in because housekeeping is behind (we saw some chatting at length upstairs), or email many times to make a reservation, or experience a shock on check in because they cannot find or have confused your reservation with someone else's with a... More 

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BurbankHoliday, General Manager at Holiday Inn Burbank, responded to this review

We are very sorry to hear you had some unsatisfactory issues during your stay with us. I hope you discussed your visit with our Director of Rooms Marta Altares. If you didn't, I hope you will contact our General Manager Ryan Thayer at 818-841-4770 and let him know what went wrong. We want every guest to have a great experience... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My family and I stayed in a suite here. The views are amazing, the place is spacious, 2 TVs, fridge, microwave, clean sheets every night, and customer service was great. we bought our stay with breakfast, it is totally with it. They have a buffet option, with fresh fruit, yogurt, cereal, sausage, bacon, pancakes, biscuits and gravy, you name it!... More 

Was this review helpful? Yes 1
Raleigh, North Carolina
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a recent North Hollywood High school reunion, based on the recommendation of the event chair who comes to the hotel often for Chamber of Commerce luncheons. We were given a very good group discount rate for our rooms. Our event was held on the 18th floor with wonderful views -- the food was great and the wait... More 

Was this review helpful? Yes 1
Bristol, pennsylvania
Level Contributor
199 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a vacation rental in Burbank booked and paid for. The day before we left, the city of Burbank shut down all vacation rentals that were less than 30 days long. At this point we were in serious trouble. Luckily the Holiday Inn had availability for slightly more than what we were paying for the vacation rental. It’s a... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I always liked Holiday Inn as this hotel chain provides standardized quality and service in every location.. It's perfect when travelling with family.. BUT, I'm seriously disappointed with this location - Media Center at Burbank LA.. So this is what happened.. I booked this place through travel website, and with the price that I paid, the room should come with... More 

Was this review helpful? Yes 3
BurbankHoliday, General Manager at Holiday Inn Burbank, responded to this review

When we have a guest that is disappointed in their stay with us, we are disappointed and frustrated because we want to provide the best possible experience. Third party booking sites provide great discounted rooms. In order to offer the lower prices, they also agree that the guest will take whatever room is available. Usually that is not a problem... More 

Santa Fe, New Mexico
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the second time I've stayed here, and have no complaints. The front desk staff have always been kind and friendly. I enjoy breakfast at the restaurant (although a free breakfast for guests would be nice). The Crystal View bar on the top floor is a great place to have a business meeting - before the parties begin, of... More 

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Huntington Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Well Well - Holiday Inn Burbank (HIB) I am so disappointed in you... I have been staying at this Holiday Inn off and on since 1999. I travel to Burbank 3-4 times per year for horse shows and usually stay 2-3 nights. I will admit the past few years I have been staying at other local hotels instead of HIB.... More 

Was this review helpful? Yes 1
BurbankHoliday, General Manager at Holiday Inn Burbank, responded to this review

Thank you for your review. Service dogs are always welcome at our hotel. If you would like to discuss this further, please feel free to contact our Director of Rooms, Marta Altares at 818-841-4770. Sharyn Crown More 

Rancho Cucamonga, California
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this Holiday Inn property for 5 nights while in town on business. I found the property clean and well attended. The parking garage was free for registered guests. The Wifi signal was pretty good most of the trip but there was some, temporary, spotty service. The room was comfortable and had all I needed. The desk chair... More 

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