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Extended Stay America - Los Angeles - Burbank Airport

2.5 of 5
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2200 Empire Avenue, Burbank, CA 91504
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1 room 1 guest
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Extended Stay America - Los Angeles - Burbank Airport
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117 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Los Angeles, California
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I've frequented this hotel a few years ago...it was quite pleasant then. Checked into the hotel this afternoon...greeted at the front desk by a very kind, warm manager...unfortunately her name escapes me. Didn't really think that my Family would be troubled...but they were. Some thug...broke into my Son's truck...stole several pair of Air Jordan's, Mac Book Pro and other business... More 

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San Ramon, California
1 review
1 of 5 stars Reviewed 2 weeks ago

This is the worst hotel we've ever stayed. Staff at the Front Desk are unfriendly particularly almost everyone in Green-polo shirt uniform. (The Manager we met in the following morning is nice). On our first night, it is evident that the bed sheets were not replaced with a fresh one after the previous occupant. We got a Deluxe Suite 1... More 

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Travelers are raving about these Burbank hotels

Phoenix, Arizona, USA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 23, 2015

Walls are paper thin, can hear everything your neighbors are doing. Beds are uncomfortable and found hairs in one of them. Kitchen is not stocked with anything. No utensils, not cookware, nothing. Guess you have to ask? I like trains which is nice because they roll by all the time. Location is next to Lowes, Target and some really good... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for taking the time to write a review of our hotel. I sincerely apologize that your stay with us did not meet our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. I am grateful for the feedback you provided so we... More 

Redwood City, CA
Level Contributor
42 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 16, 2015

I wouldn't stay here for multiple days, but if you need a place for a night that's close to the Burbank Airport, this is OK. There were no amenities (e.g. drinking cups, utensils, etc.), but the front desk did ask if I needed any plates, etc. as I was checking in, so be sure to request a glass or whatever... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your satisfaction. Please know that a member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. Still, I am glad that you had a... More 

Las Vegas, Nevada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 1, 2015

2nd time we stayed on this hotel. Loved their grab and go breakfast. Close to Universal Studios no need to take the freeway. Also close to our favorite food place Porto's. Even though it's soo close to Burbank airport you can't hear airplane taking off and landing.It's pet friendly.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

I appreciate you taking the time to write a review of your stay with us. It's great to hear that our centrally located hotel with clean rooms and friendly staff suited your needs while in Burbank. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our... More 

Columbia
Level Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed June 22, 2015

We spent 6 days there while on business. The front desk staff was so nice and polite, and they would great you by your last name everytime you saw them. We did BBQ almost every night and would take food the front desk for them. The rooms were very clean. The only problem was a odor issue in a 1st... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful comments about our centrally located hotel and friendly staff. We are sorry for the odor issue, but are happy to read that we provided you with an excellent overall value. I do hope that you will return to our hotel, or any of... More 

Burbank, California
1 review
5 of 5 stars Reviewed May 21, 2015

This hotel has been the best hotel my family has stayed at with the greatest staff. The ladies at the front desk (Ashe, Sophia, Janelle, and Morgan) were the staff members whom really made our stay a memorable one. They always greeted us with a smile and were always willing to help us out. In addition, the housekeeping and maintenance... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you so much for posting a review of our property. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Los Angeles - Burbank Airport takes pride in creating a memorable, exceptional “home away from home” experience for our guests. Hearing that we have accomplished that goal... More 

Albany, California
1 review
5 of 5 stars Reviewed May 19, 2015

I always enjoy staying at an Extended Stay America because of the convenience of the kitchenette, laundry facilities and the "grab and go" breakfast....a home away from home. This time I traveled with two elderly family members who had special needs and I interacted with the front desk a lot. The entire front desk staff were just exceptional and demonstrated... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted. One of the greatest rewards of my job is receiving encouraging feedback such as yours.... More 

1 review
2 of 5 stars Reviewed May 7, 2015

As I struggle with the doors trying to get a wheelchair through them I wonder how this hotel can advertise wheelchair accessible? Thay do have a couple of rooms with hand rails in the bath ; but that's it! If I were in a wheelchair and not pushing one i'd be up a creek without a paddle. The entrance doors... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay with us did not meet your expectations. Your comments about the smoke odors were reviewed by the staff, and we will take strict action for anyone breaking our non-smoking... More 

1 review
5 of 5 stars Reviewed April 7, 2015

Really nice place to stay. And people there are really nice. I left some personal stuff in the room after checking out, Ashe Ajmera, the manager helped me find it, and mailed it to me. Very nice hotel, great people. Will be there next time.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for taking the time to write a review of your stay. We are glad to read that you were pleased with the cleanliness of your room and the amenities that we offer. Our staff takes pride in creating a memorable “home away from home” experience for our guests. Hearing that we have accomplished that goal means that we... More 

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