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Extended Stay America - Los Angeles - Burbank Airport

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2200 Empire Avenue, Burbank, CA 91504
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Extended Stay America - Los Angeles - Burbank Airport
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133 Reviews from our TripAdvisor Community

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Iowa
1 review
3 of 5 stars Reviewed 1 week ago

The rate was average, the location to the airport was good, restaurants and Target, close. The bathroom sink and bathtub looked like they hadn't been cleaned very well. The bathroom floor couldn't have been cleaned, as I found a prescription pill right under the sink. No kitchen utensils or coffee maker in kitchen, you had to ask. The breakfast, what... More 

Helpful?
Thank missswissIowa
Gulf Shores, Alabama
1 review
1 of 5 stars Reviewed 2 weeks ago

Ashe the manager and all the staff are wonderful to deal with they make staying hear very easy for my company and myself and to also park a large vehicle the area is good for shopping and other stores. We also like the remodeling of the hotel that is going on it looks great

Helpful?
Thank Chris W
Williamsburg, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

For the area, and close to Burbank airport and short stay pricing was acceptable. Several restaurants within walking distance in adjacent mall. Room included a kitchen area, bathroom had a tub. Decor and ambiance not much. Service slow ( it took over two hours to get a coffee maker). Room with King bed requested, told not available, I showed desk... More 

Helpful?
Thank BPD356
Bella Vista, Arkansas
2 reviews
2 of 5 stars Reviewed 4 weeks ago

We have stayed in this hotel more than 30 nights in the past two years and had planned to stay 15-20 nights again this year but will not do so after this stay. We stayed 6 nights. One of the elevators was out of service the whole time we were there. The free "breakfast" was a joke. The mainstay of... More 

Helpful?
Thank Jeff R
Seattle, Washington
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked five nights at this hotel for a business trip. I'd never stayed at an Extended Stay America location before, and had been wary of the sketchy reviews at other locations, but had a "how bad can it be?" attitude and figured the low ratings were probably just from grumpy customers. Considering the price point (well over $100/night) I... More 

Helpful?
Thank Leif D
Hollywood, CA
Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Booked a double room for my family who was visiting for the weekend as it was relatively close to my house and at a decent rate ($125 Saturday night) . Ended up making a very poor hotel choice. You could feel the springs in the bed, entire hotel smelled of cigarettes, and overall feel was dirty. 1 soap and 1... More 

Helpful?
Thank Rafal26
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback,... More 

San Jose, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 6, 2016

I would give it negative stars if I could. I booked this on Hotwire at double the rate and was duped. I really do not know where to start with. However , I have to make s start so I'll start with the Shower Curtain. STAINED. the kind of stains when people apply color on their hair, splattered and all... More 

Helpful?
Thank vishalgobhil
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

I appreciate you bringing your experience to our attention. The issues you described are unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will immediately take appropriate steps to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your... More 

UK
Level Contributor
128 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed November 30, 2015 via mobile

This place was a lot of money for the standard. For example there's no coffee in the room, there's a noisy refrigerator which seems to noisily make ice through the night and the breakfast is laughable, fruit & sugar carb bars or an apple or orange. That said it is convenient, has parking and is clean. It's overpriced for what... More 

Helpful?
Thank TimBrooksbank
Pune, India
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 11, 2015

I was in Burbank on a business trip for couple of weeks and I chose this hotel because of it's location as my client office is just couple of blocks away. This hotel is family friendly and welcomes pets too. They have more than 200 rooms with studio type setup. Rooms are spacious, clean and comfortable. The amenities in room... More 

Helpful?
1 Thank dradia
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Cleveland, Ohio
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 14, 2015 via mobile

The stay here was basically a place to crash. I have no complaints. Note: the breakfast consists of hot drinks,granola bars, fruit, instant oatmeal and packaged muffins. This seems to be standard for Extended Stay hotels.

Helpful?
Thank 50207Nicole
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