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All 18 Burbank hotels

Extended Stay America - Los Angeles - Burbank Airport

2.5 of 5 Hotel   |   2200 Empire Avenue, Burbank, CA 91504
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Ranked #12 of 18 Hotels in Burbank
A recent review
3 of 5 stars reviewed 1 week ago
tjteddy2
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94 reviews from our community

Traveler rating
    33
    29
    9
    11
    12
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19
16
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 4 days ago NEW via mobile

The hotel elevator which barely worked, (the other was out of order) smelled of marijuana as well as the hallways. My room smelled of smoke even though I requested non smoking. The front desk people were always behind and impatient and couldn't seem to find anything. I asked for dishes, toaster, coffee pot, pans, etc. because you have to request... More

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Contributor
17 reviews 17 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed two nights due to its close proximity to Bob Hope Airport. The first night we were on a ground floor room facing the parking lot and shopping mall. Noise that kept us awake at night came from a noisy refrigerator and an adjacent rooms air conditioner. We moved to an upper floor room for our second night, shut... More

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

I appreciate you taking the time to write a review of your stay with us and for your feedback regarding our great location and clean facilities. Please accept our apologies that the first night was not perfectly comfortable for you due to noise issues from outside. Still, I was glad to know that our staff accommodated you in a better... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Yes. Will recommend friends to stay in this hotel. The room is big. Grab and go breakfast = no frills and quick :) Love the kitchenette but had no chance to use. It will be useful if my stay is longer. The bed is very comfortable. Not too soft, in fact I cannot take soft bed.

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you so much for your kind review of our hotel. We are glad that you enjoyed your comfortable, spacious room and our grab-and-go breakfast. Thank you again for your feedback. We hope to see you again soon. More

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

If I get a hotel room that has a kitchen it should have at a minimum basic kitchen ware. Got there at 11 at night, went to get a glass of water no dishes. Nothing. Called the front desk and he said "we let you customize your kitchen", yeah great can I have some dishes please. Kitchen stuff gets delivered... More

Was this review helpful? Yes 1
Delray Beach, Florida
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 8, 2014

5 minutes from the airport. No charge for parking. Hot morning coffee and a granola bar, fruit or muffin. Room was clean, quiet, good black out curtains. The price was about the most reasonable as we arrived at 10 and were gone by 7:30. Free wi fi , nice check in girl, booked direct. The only thing I didn't get... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

The feedback provided in your review is much appreciated. We appreciate the kind comments about our staff, proximity to the airport and reasonable rates; however, we apologize that you were not advised of all the free kitchen amenities provided upon request at check-in. I discussed your comments with the team, and we are going to work on better communication with... More

Hanford, California
1 review
5 of 5 stars Reviewed September 22, 2014

Absolutely loved our room, we came for Universal Studios. Room very clean and spacious, loved the kitchen, bed nice and cozy. I would definitely recommend this hotel to family/friends. I will b back soon.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

It is so rewarding to read that you had a wonderful experience with us. Thank you for your comments about our central location and clean rooms at competitive rates. I'm so pleased to hear that you will recommend us to your family and friends. Thank you again for sharing your comments with us and we look forward to hosting you... More

Sunnyvale, California
1 review
2 of 5 stars Reviewed September 5, 2014

I've been to many extended stay hotels and this is by far the worst. Got my room at discounted rate because of loyalty discounts. Guess I got I what paid for! But I thought that was what loyalty discounts are for? Well maybe not in this location. We were given a room all the way at the very end of... More

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Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

Thank you for the feedback about your recent stay at our hotel. I am so disappointed that your room had cleanliness issues and that your stove was not working properly. Please accept my apology. In response to your review, I will be reviewing our cleanliness standards with my housekeeping staff to ensure that your experience is not repeated. As well,... More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 4, 2014

Thinking about staying here? Don't! I travel regularly and I thought I've seen dirty hotels but this one takes the cake. I really try and find some redeeming quality of the places I stay. The only good thing about Extended Stay Empire Burbank is the polite staff. After seeing mold under the rim of the bathroom sink, filthy dusty top... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed August 27, 2014 via mobile

Initially this hotel was shock to me but after mentioning our problem to manager( Ashe Ajmera)everything was taken care very nicely. Room service people were very nice to specially lilian and melba..always smiling.it was pleasant stay with them.

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San Diego, California
1 review
3 of 5 stars Reviewed August 15, 2014 via mobile

Arrived at hotel, no one there to check in. I waited 15 min before someone would return to help check in. I informed front desk that the tub faucet was leeking. They sent no one (Wasting water during a drought). TV remote sometimes would not work. Beds are uncomfortable like sleeping on cardboard. The room was nice and clean. When... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed that you were dissatisfied with the quality of beds as well as lack of staff service. Please accept my apology for not having your complaints about tub leak and remote met with in a timely manner. Your comments were reviewed by the staff, and we will be... More

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Additional Information about Extended Stay America - Los Angeles - Burbank Airport

Address: 2200 Empire Avenue, Burbank, CA 91504
Phone Number:
Location: United States > California > Burbank
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Burbank Airport 2.5*
Number of rooms: 140
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Also Known As:
Extended Stayamerica Los Angeles-Burbank Airport Hotel Burbank
Extended Stay America Burbank

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