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Hotel Amarano Burbank

4.0 of 5 322 North Pass Avenue, Burbank, CA 91505 (Formerly The Graciela Burbank)
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Certificate of Excellence 2014
Hotel Amarano Burbank
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Hotel Amarano Burbank
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500 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
1 review
1 of 5 stars Reviewed 4 days ago NEW

Hotel charged $2K to my Amex for a stay prepaid through Amex Travel. Spoke to hotel mgr, emailed prepay receipt, but no response or reversal of charges. Now disputing through Amex Bus Platinum. Awful.

Was this review helpful? Yes
twhelan, General Manager at Hotel Amarano Burbank, responded to this review

Mr. Charles N: My sincere apologies for the confusion with regards to your billing. Can you please let me know who you spoke with? I would very much like to resolve the issue as soon as possible. I can be reached at 818-260-4750. My email address is twhelan@hotelamarano.com. Sincerely, Tom Whelan General Manager More

Perth, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed 3 nights at this hotel with our two young children 8 and 12 years old. A great location to shops, the Warner brothers studio and not far from Universal studios (which is why we choose this hotel) unfortunately the service was not top notch with average customer service (it was obvious they are not a family hotel, forgetting... More

Was this review helpful? Yes 1
twhelan, General Manager at Hotel Amarano Burbank, responded to this review

Thank you for taking time out to post a review. My sincere apologies that we did not deliver the superior service and guest satisfaction the Hotel Amarano is known for. I have addressed your issues with the appropriate department and we ask that you give us another opportunity on your next visit to the LA area. I would be more... More

Westchester, NY
Top Contributor
70 reviews 70 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This small boutique hotel, located on a busy road just across from a lackluster strip mall, affords easy access to Universal Studios, and the Burbank area (with a shuttle bus driving you within a 3 mile radius). The desk staff is helpful, the rooms are clean, efficient, and comfortably appointed. The restaurant and lobby bar serve appealing trendy food. The... More

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twhelan, General Manager at Hotel Amarano Burbank, responded to this review

We are happy to hear how much you enjoyed your stay and that you took the time to post a review. We have to agree, we are in a great location adjacent to Universal, Warner Brothers & Disney Studios and just a short distance from Hollywood. Looking forward to your next stay with us. Sincerely, Tom Whelan General Manager More

Newport, Rhode Island
Contributor
15 reviews 15 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed two nights in an elegant room with great linens. Great location --near airport & all that is fun in Burbank. Staff excellent & food great. We have stayed here twice before & the quality remains very high.

Was this review helpful? Yes
twhelan, General Manager at Hotel Amarano Burbank, responded to this review

Thank you so much for taking time out to let us and everyone know how much you enjoyed staying at Hotel Amarano. It is always nice to hear when we have delivered the superior service and guest satisfaction our guests have become accustomed to. Look forward to seeing you on your next visit. Sincerely, Tom Whelan General Manager More

Key West, Florida
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Suite was spacious and well worth the value for what I paid. Charging $5 buck to brew my own coffee in my room left me a little sour ($235 + Parking ouch). The mandated valet parking of $35 (33+tip) was annoying to me, no so much the cost as to the inhospitable signage/attitude about it. The staff was professional... More

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twhelan, General Manager at Hotel Amarano Burbank, responded to this review

Thank you for taking time out to post a review and letting us know how much you enjoyed your stay in one of our suites. We provide the service of Valet Parking due to our location in a quiet, residential neighborhood with very limited parking. Over the years, we have been able to keep our Valet charge at a minimum... More

Milwaukee
1 review
4 of 5 stars Reviewed 2 weeks ago

Have been traveling to Burbank for 10 years now to visit clients. Have always stayed at Sheraton Universal City. As rates have crept up there, though, and as the service has dropped off, I thought I'd try something else. What a pleasant surprise, then, to find Hotel Amarano. It's inconspicuous; if you weren't looking, you'd never notice it. The staff... More

Was this review helpful? Yes
twhelan, General Manager at Hotel Amarano Burbank, responded to this review

Thank you for taking time out of your busy schedule to post a review and we are glad to hear how much you enjoyed your stay with us and that you will be returning sometime in the future. I will pass your kind words on to our team and I know they will be very excited to hear what a... More

El Dorado Hills, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here for 3 nights to see The Ellen Show and sightsee! What a wonderful hotel! The staff is very professional and helped us no matter what we needed! Very clean, modern rooms and super comfy beds! Bar and restaurant were top notch!! More than all of this, we greatly appreciated the valet service!! Even paid our taxi fare... More

Was this review helpful? Yes
twhelan, General Manager at Hotel Amarano Burbank, responded to this review

We are so glad to hear that you consider us the best hotel experience and that you really enjoyed your stay. Being right down the street from the Ellen Show, Warner Brothers, Disney & Universal makes the Hotel Amarano the ideal place to stay when visiting the L.A. area. Thank you again. Sincerely, Tom Whelan General Manager More

1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a week while on business. The hotel is lovely, clean and has the amenities I needed, including a small kitchen in room and a gym. The location is great with a grocery store & Starbucks across the street. As well, there is easy street parking, if you don't want to valet. The bar is trendy and... More

Was this review helpful? Yes
twhelan, General Manager at Hotel Amarano Burbank, responded to this review

Thank you, Claudine for taking time out to post a review. We are delighted to hear how much you enjoyed your stay and we look forward to seeing you on your next visit. Sincerely, Tom Whelan General Manager More

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Our stay at the hotel was due to having to move out of our home for a month for unexpected construction. From day one the service as amazing and stayed consistent throughout our stay. The location is great, quiet and since we stayed with our dog the neighborhood behind the hotel was perfect. My only regret was that I was... More

Was this review helpful? Yes
twhelan, General Manager at Hotel Amarano Burbank, responded to this review

Thank you for taking time out to post a review and we are happy to hear how much you enjoyed your stay. Hopefully, everything worked out with the construction of your house and we look forward to seeing you when you have another opportunity to stay with us or stop by for a cocktail in the Library Lounge. Sincerely, Tom... More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Everyone was super friendly and nice. We arrived about an hour before check time and they happily rearranged rooms to let us check in early without making us feel like we were an imposition. The rooms were clean, towels soft, and really comfortable bed. We stayed during the Breeder's Cup at Santa Anita and location was perfect to fly into... More

Was this review helpful? Yes
twhelan, General Manager at Hotel Amarano Burbank, responded to this review

Thank you for your review and we are delighted to hear how much you enjoyed your stay. Hotel Amarano prides itself on superior service and guest satisfaction and our Team is always excited to hear when we have delivered. Hope you had a few winners at the Breeder's Cup. Sincerely, Tom Whelan General Manager More

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Additional Information about Hotel Amarano Burbank

Address: 322 North Pass Avenue, Burbank, CA 91505 (Formerly The Graciela Burbank)
Phone Number:
Location: United States > California > Burbank
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Amarano Burbank 4*
Number of rooms: 132
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