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Portola Inn and Suites

7921 Orangethorp Ave, Buena Park, CA 90621
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Best prices for: 1 room 1 guest
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Portola Inn and Suites
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Portola Inn and Suites
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221 reviews from our community

Traveler rating
    75
    67
    46
    20
    13
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99
37
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27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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    (221)
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    (41)
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    (75)
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There are newer reviews for Portola Inn and Suites
See the most recent reviews
Albuquerque
1 review
5 of 5 stars Reviewed August 12, 2011

We arrived early and the front desk allowed us to check in an hour early with out a problem. The rooms were cleaned (MAID SERVICE ROCKED!) and the grounds were well kept. The breakfast was pretty poor(white bread toast, past their prime tangerines, coffee/OJ, granola bars and packaged danish's) but enough restaurants in the surrounding area to provide a good... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Israelizzymorales, We are pleased to hear that your stay with us was one of enjoyment and good memories. We thank you for all your wonderful compliments and feedback about our Buena Park Hotel. It is great to know that our teams hard work is being appreciated by our great guests such as yourself! We look forward to being at... More 

Los Angeles, California
1 review
4 of 5 stars Reviewed July 24, 2011

Easy to find, close to everything I needed, quiet, clean, and comfortable.

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear derder3, Thank you for your compliments about our Buena Park Hotel. We are pleased to hear that your stay with us was one of comfort and enjoyment. We pride ourselves on providing clean, safe and friendly accommodations at a great price. We look forward to be at your service on your future visit to the Anaheim/Buena Park area! Thank... More 

Chino, California
1 review
5 of 5 stars Reviewed July 23, 2011

This is the first time I have stayed at Portola inn and suites, the service and management really impressed me. They were always avaliable and helpful when needed. They were also very knowledgable about places to visit in the area. The rooms were really clean, spacious and the overall quality was great. I definitely felt that my satisfaction was of... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Review163, Thank you for staying with us during your visit to the Knott's Berry Farm area. We are happy to hear of you had a wondefur stay at our Buena Park hotel. Thank you for your compliments about our clean, comfortable and safe accommodations. We truly appreciate you taking time to proving us with feedback on your stay. We... More 

Victorville, California
1 review
1 of 5 stars Reviewed July 22, 2011

we booked hotel with Portola, along with a confirmation days in advance.. when we arrived to check in, they did not have our two queen room available, nor any two queen rooms available. they said we can give you a two doubles and a rollaway. that would still only accomodate three of us. we had four occupants. thats all they... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear tmuck101, We are truly disappointed to hear that our hotels management was not able to accommodate you. Please accept our apologies. We have looked into this matter for you and our future guests. Please know we have already implemented necessary steps to ensure our hotel does not take in any bookings it cannot accommodate. We hope you will give... More 

1 review
4 of 5 stars Reviewed July 21, 2011

We stayed here after going to Knott's Berry Farm, which is only about a mile away. We found this to be a great little hotel conveniently located next to the 91 and I-5. The staff was very friendly and the lobby was clean and modern. Our room was on the second floor, which was fine as it was right next... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Snns_vanc, Thank you for your wonderful comments about your recent stay at our Buena Park Hotel. We are pleased to know that you were comfortable in nice, clean and safe accommodation our property provides. We look forward to being at your service on your future visit to the Anaheim/Buena Park area! Thank You, -Guest Relations Coordinator More 

San Ysidro, California
1 review
5 of 5 stars Reviewed July 12, 2011

For 60 USD, it is a nice hotel. They have all the things to cover the basic needs. I didn't try the breakfast. You will find a Denise and iHop very close, a few blocks away. The pool is small, so I also didn't try it.

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear john92173, Thank you for your wonderful compliments and great marks of our Buena Park Hotel. We are happy to hear that our hotel and team members were able to meet your expectations. We look forward to serving you on your future visit to the Anaheim/Buena Park area! Thank You, Guest Relations Coordinator More 

El Dorado Hills, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 10, 2011

On June 9th reserved 2 queen bed for 3 nights beginning July 2nd. Traveling with spouse and two children, arrived at hotel in the afternoon on July 2nd only to be informed no reservation on record. Provided copy of reservation printed from email confirmation. Hotel was fully booked and was offered an upgraded family suite room at a partner property... More 

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kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Avedh, We would like to offer our sincere apology for the inconvenience caused to you by your missing reservation. All of our reservations are processed via a third party and we have contacted them regarding this matter. However, we firmly believe this should not happen to any of our guests. We hope you will accept our apology and give... More 

Concord, California
1 review
2 of 5 stars Reviewed July 7, 2011

We were less than impressed with this hotel this trip. 1. We were on the 3rd floor. I have a disability and can not walk stairs. As long as there is an elevator, I am ok.... however - 30 minutes after we checked in, the elevator went out. I was stuck on the 3rd floor with a stroller. The front... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Codysmom411, First and for most, we would like to apologize for not meeting your expectations and being unable to go above and beyond to satisfy you on your recent stay at our Buena Park Hotel. In regards to the elevator, upon further investigation we came to find out that a guest had accidentally turned on the emergency switch. It... More 

Austin, Texas
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 17, 2011

Portola was a good choice for me, since I was looking for a clean, decent place to stay near the Disney and Knott's parks without paying too much just for being in this area (due to the parks). I don't really care much about the on-site amenities, just needed a clean and safe place to sleep and relax after a... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear JaguarFeather, We are pleased to hear that we were able to meet your expectations on your recent stay at our Buena Park Hotel. We pride ourselves on providing clean, safe and friendly accommodations for all of our guests. It is refreshing to know that our hard work is being appreciated by wonderful guests like yourself. We look forward to... More 

Indianapolis, Indiana
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 11, 2011

Our family was traveling in Cali so we only stayed here one night. I wish it would have been longer. This hotel was very nice. We stayed in the family suite. All three beds were clean, bathrooms were great. The man at the front desk(im sorry i forgot his name) was great. We were planning a day at Knotts and... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear jenspen1975, Thank you for providing us with such wonderful remarks about our Buena Park Hotel. We are pleased to hear that you had a wonderful stay with us. Our team puts in a lot of hard work and it is great to see their work being appreciated by our guests. We look forward to serving you on your future... More 

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