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Portola Inn and Suites

2.0 of 5 7921 Orangethorp Ave, Buena Park, CA 90621
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Portola Inn and Suites
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Portola Inn and Suites
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217 reviews from our community

Traveler rating
    73
    66
    45
    20
    13
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99
37
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26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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    (217)
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    (41)
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There are newer reviews for Portola Inn and Suites
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Chino, California
1 review
5 of 5 stars Reviewed July 23, 2011

This is the first time I have stayed at Portola inn and suites, the service and management really impressed me. They were always avaliable and helpful when needed. They were also very knowledgable about places to visit in the area. The rooms were really clean, spacious and the overall quality was great. I definitely felt that my satisfaction was of... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Review163, Thank you for staying with us during your visit to the Knott's Berry Farm area. We are happy to hear of you had a wondefur stay at our Buena Park hotel. Thank you for your compliments about our clean, comfortable and safe accommodations. We truly appreciate you taking time to proving us with feedback on your stay. We... More

Victorville, California
1 review
1 of 5 stars Reviewed July 22, 2011

we booked hotel with Portola, along with a confirmation days in advance.. when we arrived to check in, they did not have our two queen room available, nor any two queen rooms available. they said we can give you a two doubles and a rollaway. that would still only accomodate three of us. we had four occupants. thats all they... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear tmuck101, We are truly disappointed to hear that our hotels management was not able to accommodate you. Please accept our apologies. We have looked into this matter for you and our future guests. Please know we have already implemented necessary steps to ensure our hotel does not take in any bookings it cannot accommodate. We hope you will give... More

1 review
4 of 5 stars Reviewed July 21, 2011 via mobile

We stayed here after going to Knott's Berry Farm, which is only about a mile away. We found this to be a great little hotel conveniently located next to the 91 and I-5. The staff was very friendly and the lobby was clean and modern. Our room was on the second floor, which was fine as it was right next... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Snns_vanc, Thank you for your wonderful comments about your recent stay at our Buena Park Hotel. We are pleased to know that you were comfortable in nice, clean and safe accommodation our property provides. We look forward to being at your service on your future visit to the Anaheim/Buena Park area! Thank You, -Guest Relations Coordinator More

San Ysidro, California
1 review
5 of 5 stars Reviewed July 12, 2011

For 60 USD, it is a nice hotel. They have all the things to cover the basic needs. I didn't try the breakfast. You will find a Denise and iHop very close, a few blocks away. The pool is small, so I also didn't try it.

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear john92173, Thank you for your wonderful compliments and great marks of our Buena Park Hotel. We are happy to hear that our hotel and team members were able to meet your expectations. We look forward to serving you on your future visit to the Anaheim/Buena Park area! Thank You, Guest Relations Coordinator More

El Dorado Hills, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 10, 2011

On June 9th reserved 2 queen bed for 3 nights beginning July 2nd. Traveling with spouse and two children, arrived at hotel in the afternoon on July 2nd only to be informed no reservation on record. Provided copy of reservation printed from email confirmation. Hotel was fully booked and was offered an upgraded family suite room at a partner property... More

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kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Avedh, We would like to offer our sincere apology for the inconvenience caused to you by your missing reservation. All of our reservations are processed via a third party and we have contacted them regarding this matter. However, we firmly believe this should not happen to any of our guests. We hope you will accept our apology and give... More

Concord, California
1 review
2 of 5 stars Reviewed July 7, 2011

We were less than impressed with this hotel this trip. 1. We were on the 3rd floor. I have a disability and can not walk stairs. As long as there is an elevator, I am ok.... however - 30 minutes after we checked in, the elevator went out. I was stuck on the 3rd floor with a stroller. The front... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Codysmom411, First and for most, we would like to apologize for not meeting your expectations and being unable to go above and beyond to satisfy you on your recent stay at our Buena Park Hotel. In regards to the elevator, upon further investigation we came to find out that a guest had accidentally turned on the emergency switch. It... More

Austin, Texas
Contributor
19 reviews 19 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 17, 2011

Portola was a good choice for me, since I was looking for a clean, decent place to stay near the Disney and Knott's parks without paying too much just for being in this area (due to the parks). I don't really care much about the on-site amenities, just needed a clean and safe place to sleep and relax after a... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear JaguarFeather, We are pleased to hear that we were able to meet your expectations on your recent stay at our Buena Park Hotel. We pride ourselves on providing clean, safe and friendly accommodations for all of our guests. It is refreshing to know that our hard work is being appreciated by wonderful guests like yourself. We look forward to... More

Indianapolis, Indiana
Contributor
20 reviews 20 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 11, 2011

Our family was traveling in Cali so we only stayed here one night. I wish it would have been longer. This hotel was very nice. We stayed in the family suite. All three beds were clean, bathrooms were great. The man at the front desk(im sorry i forgot his name) was great. We were planning a day at Knotts and... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear jenspen1975, Thank you for providing us with such wonderful remarks about our Buena Park Hotel. We are pleased to hear that you had a wonderful stay with us. Our team puts in a lot of hard work and it is great to see their work being appreciated by our guests. We look forward to serving you on your future... More

Mumbai (Bombay), India
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2011

We really enjoyed our stay here. We drove to and from Disneyland with no troubles and only took about 10 min. The staff were very accommodating and very personable. Especially Dharmesh and Stephanie. They went above and beyond to ensure my son and I had a great stay! Our room was great and clean. And the price is great for... More

Was this review helpful? Yes 1
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear citytraveler23, We are very pleased to hear that your stay with us was thoroughly enjoyed by you and your son. We pride ourself on providing clean, safe and affordable accommodation for all of our guests. We look forward to serving you on your next visit to the Buena Park/Anaheim area! Thank You, Guest Relations Coordinator More

marriottvisitor
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed May 27, 2011

Handwritten signs-No Visitors Allowed - TACKY & Ridiculous!! Threadbarren, old , dirty, cheap and hole filled blanket, dusty & dirty, no internet reception, tv channels blurry & no one to fix it, breakfast is a gallon jug of Costco orange juice, a bag of bread & toaster, and some pastries. This should be on an hourly basis - no business... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear marriottvisitor, We would like to extend our sincerest apology for not going above and beyond your satisfaction level during your stay at our hotel. Please know we have a 24 hour engineer on duty for any maintenance issues that may arise during your stay. We hope that you will provide us with another opportunity to serving you on your... More

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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Phone Number:
Location: United States > California > Orange County > Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
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Also Known As:
Portola Hotel Buena Park

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