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Portola Inn and Suites

2.0 of 5 7921 Orangethorp Ave, Buena Park, CA 90621
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Portola Inn and Suites
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Portola Inn and Suites
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217 reviews from our community

Traveler rating
    73
    66
    45
    20
    13
See reviews for
99
37
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26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Portola Inn and Suites
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1 review
5 of 5 stars Reviewed July 24, 2012 via mobile

We stayed there to go Disneyland and it gr8 it's take 10 min to reach there. We enjoyed the friendly staff specially dharmesh and his wife they take care of us like family ,the rooms were good size. Only thing lacking was Internet . We will stay at this hotel again

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

It is a pleasure to hear about your great stay at our Buena Park hotel. Please know that we are constantly striving to give our guests a memorable experience both with our hotel accommodations and with the service we provide. And yes, our rooms are well-appointed and roomy. Be assured that we will be working on improving our free wi-fi... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 21, 2012 via mobile

The amenities were simple, but the rooms were clean and well located. We felt safe and that although a little older, it was a GREAT value. We stayed there with our small children and would do so again. Rooms were spacious, cleaned daily, and the Staff were always super friendly. The only thing lacking was the continental breakfast - we... More 

Was this review helpful? Yes 1
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for providing your feedback for other travelers to evaluate our Buena Park Hotel on. We are pleased to know that you found our clean, comfortable and friendly accommodations to your liking! We hope you had just as great to a time at the local attractions Anaheim/Buena Park as to offer. We look forward to serving you again on... More 

Papeete, null, French Polynesia
1 review
3 of 5 stars Reviewed July 20, 2012

I stayed in different hotels in buena park but i like that one because they have good price, the location (restaurants + shops nearby) and the manager is great and helpful.

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for sharing your feedback for our other travelers to view. We are pleased to know that you found our accommodations and friendly service to your liking! It is our goal to be on a constant pursuit to improve our services and accommodation for all of our guests. We look forward to serving you again on your next visit... More 

Las Vegas, Nevada
1 review
4 of 5 stars Reviewed July 18, 2012

First that struck me to book was of course the rate. Then I checked the review from tripadvisor and it was good. Place my reservation thru their website with a good rate. We arrived at the hotel early and was able to talk to Stephanie. She was so nice and let us check in by 10am. When we enter in... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

We are pleased to hear your detailed feedback on your recent stay at our Buena Park hotel. We are glad to hear that our team member was able to accommodate your early arrival. You are absolutely correct about our hotel being a value oriented hotel. We pride on providing clean, comfortable and friendly service at a great value. Look forward... More 

Petaluma
1 review
2 of 5 stars Reviewed July 17, 2012

Several problems. Started out with a key that would not work. Hosekeeping had to let us in to the Non-smoking room that had recently been smoked in. Staff couldn't get the lock to work and was hesitant to provide a new room. Breakfast was weak at best. There was one set of towels even though there were two of us.... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

We would like to extend our sincerest apologize for not being able to meet your expectation during your recent stay at our Buena Park hotel. Please know it is our goal to be able to provide clean, comfortable, and friendly accommodation for each and every guest.. We will bring up your remarks with our entire team on our daily meeting... More 

Buena Park, California
1 review
3 of 5 stars Reviewed July 13, 2012

We had a couple of problems like the Internet connection was breaking about every 20 minutes when we were trying to watch movies on my iPad. Also the refridgerator was unplugged when we got in the room and soon figured out why.... It was making an annoying sound the whole time. But I had frozen stuff so couldn't unplug it.... More 

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for choosing to stay at our Buena Park hotel on your recent visit. We would like to apologize for the below par customer service you received during your check-in. We are looking into the matter to ensure a comfortable, friendly and safe stay for all of our guests. We hope you will provide us with another opportunity to... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2012 via mobile

I stayed here to go to Knotts Berry Farm and it was the perfect location. We enjoyed the friendly staff and how clean the rooms were. The rooms were a good size too. I would stay at this hotel again!

Was this review helpful? Yes 1
Management response:

Thank you for choosing to stay at our Buena Park Hotel on your recent visit to Knott's Berry Farm. We are thrilled to hear such fabulous remarks about our facility and team members! It is very full filling for our entire team to know that their hard work is being appreciated by our wonderful guests. We look forward to serving... More 

San Jose, California
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 1, 2012

Stayed 5 days in the family suite. There were 2 separate rooms and baths which was great for our big family. Lots of room in both rooms. The front desk and employees were very polite and helpful. We got to check in early. The carpet need to be shampooed and cleaned more often, because our feet would get dirty from... More 

Was this review helpful? Yes 1
Management response:

Thank you for providing us with feedback for our other travelers to view and evaluate us on. We are glad to hear that you found our well-appointed family suites to your liking. You are absolutely correct about them being very Spacious for a family. We will look into your comments about the carpet as well. Look forward to serving you... More 

Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2012

After long air travel, the room was pleasant and suited the purpose of the overnight stay. The reception was courteous. But had a bad experience. Requested for a taxi to go to La Mirada from Reception. The reception instead of calling for a metered taxi that I requested, called for town car, who charged USD 20 for the trip which... More 

Was this review helpful? Yes 1
Management response:

Thank you for taking the time in providing us with feedback on your recent stay with us. We are pleased to hear that your stay with us was one of comfort and satisfaction except the taxi hick-up. Please know that when the taxi company is called we typically have no prior notification of what kind of vehicle they will send... More 

Senior Contributor
34 reviews 34 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 29, 2012 via mobile

The hotelroom was clean & close to Buena Park attractions. The bathroom area floor had a soapy weird film & the carpet was very dirty. Walking for about 1/2 hour with socks & they were filthy! We just kept shoes/flip flops on. I wasn't fond of the busy street noise. Then again, this is a city and not a mountain... More 

Was this review helpful? Yes 1
Management response:

Thank you for choosing to stay at our Buena Park Hotel on your recent visit to Orange County. We are pleased to know that your stay with us was one of comfort and satisfaction. We will look into the feedback provided and it is our goal to ensure a very clean, comfortable and friendly stay for guests. We hope to... More 

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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Phone Number:
Location: United States > California > Orange County > Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
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Also Known As:
Portola Hotel Buena Park

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