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All 19 Buena Park hotels

Portola Inn and Suites

2.0 of 5 Hotel   |   7921 Orangethorp Ave, Buena Park, CA 90621
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65%
Ranked #6 of 19 hotels in Buena Park
A recent review
5 of 5 stars Reviewed June 22, 2012
Scorpio865 San Diego, California
  • Overview
  • Reviews (205)
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205 people have reviewed this hotel

Traveler rating
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    66
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    11
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91
35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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There are newer reviews for Portola Inn and Suites
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San Diego, California
2 reviews
5 of 5 stars Reviewed June 22, 2012

I took my family to Knotts Berry Farm and this hotel worked out perfect. The rooms were super clean and comfortable. The front desk staff was nice as well. For where it is located (by Knotts Berry Farm) the price is very reasonable and has all the amenities that you need when you stay at a hotel. I enjoyed the... More

Was this review helpful? Yes
Management response:

We are delighted to know that your stay was a fabulous one at our Buena Park Hotel. We will share your wonderful remarks about our cleanliness with our great housekeeping team members. It is our goal to provide our guests with clean, comfortable, and friendly accommodations at a great value. We look forward to serving you again on your next... More

Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 21, 2012

The hotel online looked much better than it was. The service was mediocre, and what they call a breakfast was laughable. We booked two nights, the person at the front desk did not have our reservation, we asked if we could cancel then, he said no because he did not want to call his manager for consideration. All in all... More

Was this review helpful? Yes
Management response:

Thank you for taking the time to provide us with your feedback. We are extremely sorry to learn that your experience at our hotel was not one of satisfaction. Please know we have a 24-hr prior to arrival cancellation policy and therefore we couldn't cancel your reservation. We will look into the reason for your missing reservation. I hope you... More

San Jose, California
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 11, 2012

Portolla Inn The area is nice & clean and the outside of the Inn is well kept. It's the type of place where the doors to rooms are exposed to the outside, not in a hallway. When we checked in, the office manager was hard to understand not only because of a slight accent but because he was mumbling. I'm... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear JoanneCoon, Thank you for providing us with such detailed feedback on your recent stay at our Buena Park Hotel. It is great to know that our clean, comfortable and safe accommodations were to your liking. With regards to the Wi-Fi issue you had, please know we recently upgraded our entire hotels Wi-Fi systems and typically there are minor glitches... More

Fresno, California
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed June 10, 2012

The online pictures were a lot different than in-person. We were very disappointed. We booked for two nights but ended up only staying one. When we went to ask for a refund for the second night, we expected a battle, but instead they seemed to not be surprised - didn't even ask us for a reason why. Made us wonder... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear MayhemRanch, It is unfortunate that we were not able to go above and beyond your satisfaction during your recent stay at our Buena Park Hotel. Please know we have a very strict policy for refunds and we have a less then 2% refund request during the entire year. We pride ourselves in offering great amenities, comfortable accommodations, and friendly... More

Aspen, Colorado
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 29, 2012

i really enjoyed staying there, while we were visiting disneyland, great breakfast, very clean rooms, very friendly front desk, easy to find and fairly close to disneyland, 8 min by car.

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Lena I, We are pleased to hear your wonderful remarks about our Buena Park Hotel. Our hotel is known to provide clean, comfortable and friendly accommodations at a great value! You are absolutely correct about our central location to Disneyland and Knott's Berry Farm. We look forward to serving you again on your next visit to the Anaheim/Buena Park... More

Phoenix, Arizona
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 12, 2012

Hotel staff knows the meaning of customer service and friendliness..room was very clean and even smelled clean..Requested 1st floor and received it...Great being able to park at door for loading and unloading each morning and evening (parking lot well lit) Spent 4 nts there and plan on returning in the fall..Already shared our Disney experience and extreme pleasure of finding... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Cyndi S, We are pleased to know that you and your family has a wonderful time on your Disney vacation. It is great to know that our Buena Park Hotel was the perfect hotel for your vacation! We pride ourselves in proving with clean, comfortable and friendly accommodations at a great value. We look forward to serving you again... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 8, 2012 via mobile

before we booked at the portola inn I carefully read all the reviews. we did not experience any of the issues that were mentioned. We booked the family suite & couldnt of been happier. The staff was very pleasant, the continental breakfast was perfect (toast, danish, granola bars, fruit, juice ,& coffee) we slept great on the beds & the... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear jcauble, We are delighted to hear your positive remarks about our Buena Park hotel. It is great to know that your stay with us was one of comfort, enjoyment and satisfaction. Our family suites are a perfect fit for family vacationing in Southern California. We look forward to serving you again on your next visit to the Anaheim/Buena Park... More

New York
1 review
4 of 5 stars Reviewed April 20, 2012

The inn was surprisingly good...The location was great, close to everything (Disney Land, the airport, restaurants, etc...). The room was clean and didn't smell like cigarettes (unlike the last place I had stayed in). I also thought the staff was cool and friendly! I'd stay again...

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Peter M, Thank you for choosing to stay with the Portola Inn and Suites! We are pleased to hear that your stay with us was one of comfort and enjoyment. You are absolutely correct about our great location! We are walking distance from great restaurant selections like Black Angus, Fudruckers, Korean BBQ, etc. We look forward to serving you... More

Santa Clara, California, United States
1 review
5 of 5 stars Reviewed April 19, 2012

This is the best place I've ever stayed in buena park. The rooms are big, nice and clean. You feel fresh when you enter in the room. The services provided by management is great. The gentleman who works at front desk is very polite and helpful with our questions about going to universal studios. We reached studios comfirtably ontime.

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear VenkataG, Thank you for choosing to stay with the Portola Inn and Suites! We are delighted that your chose to stay with us and experience our tastefully appointed guestrooms and friendly service. We hope you had a blast at Universal Studios! We look forward to serving you again on your next visit to the Anaheim/Buena Park area! Kind Regards,... More

Long Beach
1 review
5 of 5 stars Reviewed April 19, 2012

One of the best place I've ever stayed in buena park. The rooms are big, nice and clean. You feel fresh when you enter in the room. The services provided by management is great. The couple who works at front desk are very polite and helpful with any questions you have and try their level best to get you situated.... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Dear Keith G, We are pleased to hear your wonderful comments about our Buena Park Hotel. It is great to know that your stay with us was one of comfort, enjoyment and satisfaction. We pride ourselves in providing with very clean, safe and friendly accommodations. We look forward to serving you again on your future visit to the Anaheim/Buena Park... More

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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Phone Number:
Location: United States > California > Orange County > Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portola Inn and Suites 2*
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Also Known As:
Portola Hotel Buena Park

27 photos of this hotel

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 
Number of rooms
50

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