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Portola Inn and Suites

2.0 of 5 7921 Orangethorp Ave, Buena Park, CA 90621
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Portola Inn and Suites
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Portola Inn and Suites
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214 reviews from our community

Traveler rating
    73
    66
    43
    20
    12
See reviews for
99
36
13
26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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There are newer reviews for Portola Inn and Suites
See the most recent reviews
Las Vegas, Nevada
1 review
4 of 5 stars Reviewed July 18, 2012

First that struck me to book was of course the rate. Then I checked the review from tripadvisor and it was good. Place my reservation thru their website with a good rate. We arrived at the hotel early and was able to talk to Stephanie. She was so nice and let us check in by 10am. When we enter in... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

We are pleased to hear your detailed feedback on your recent stay at our Buena Park hotel. We are glad to hear that our team member was able to accommodate your early arrival. You are absolutely correct about our hotel being a value oriented hotel. We pride on providing clean, comfortable and friendly service at a great value. Look forward... More

Petaluma
1 review
2 of 5 stars Reviewed July 17, 2012

Several problems. Started out with a key that would not work. Hosekeeping had to let us in to the Non-smoking room that had recently been smoked in. Staff couldn't get the lock to work and was hesitant to provide a new room. Breakfast was weak at best. There was one set of towels even though there were two of us.... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

We would like to extend our sincerest apologize for not being able to meet your expectation during your recent stay at our Buena Park hotel. Please know it is our goal to be able to provide clean, comfortable, and friendly accommodation for each and every guest.. We will bring up your remarks with our entire team on our daily meeting... More

Buena Park, California
1 review
3 of 5 stars Reviewed July 13, 2012

We had a couple of problems like the Internet connection was breaking about every 20 minutes when we were trying to watch movies on my iPad. Also the refridgerator was unplugged when we got in the room and soon figured out why.... It was making an annoying sound the whole time. But I had frozen stuff so couldn't unplug it.... More

Was this review helpful? Yes
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for choosing to stay at our Buena Park hotel on your recent visit. We would like to apologize for the below par customer service you received during your check-in. We are looking into the matter to ensure a comfortable, friendly and safe stay for all of our guests. We hope you will provide us with another opportunity to... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2012 via mobile

I stayed here to go to Knotts Berry Farm and it was the perfect location. We enjoyed the friendly staff and how clean the rooms were. The rooms were a good size too. I would stay at this hotel again!

Was this review helpful? Yes 1
Management response:

Thank you for choosing to stay at our Buena Park Hotel on your recent visit to Knott's Berry Farm. We are thrilled to hear such fabulous remarks about our facility and team members! It is very full filling for our entire team to know that their hard work is being appreciated by our wonderful guests. We look forward to serving... More

San Jose, California
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 1, 2012

Stayed 5 days in the family suite. There were 2 separate rooms and baths which was great for our big family. Lots of room in both rooms. The front desk and employees were very polite and helpful. We got to check in early. The carpet need to be shampooed and cleaned more often, because our feet would get dirty from... More

Was this review helpful? Yes 1
Management response:

Thank you for providing us with feedback for our other travelers to view and evaluate us on. We are glad to hear that you found our well-appointed family suites to your liking. You are absolutely correct about them being very Spacious for a family. We will look into your comments about the carpet as well. Look forward to serving you... More

Malaysia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2012

After long air travel, the room was pleasant and suited the purpose of the overnight stay. The reception was courteous. But had a bad experience. Requested for a taxi to go to La Mirada from Reception. The reception instead of calling for a metered taxi that I requested, called for town car, who charged USD 20 for the trip which... More

Was this review helpful? Yes 1
Management response:

Thank you for taking the time in providing us with feedback on your recent stay with us. We are pleased to hear that your stay with us was one of comfort and satisfaction except the taxi hick-up. Please know that when the taxi company is called we typically have no prior notification of what kind of vehicle they will send... More

Senior Contributor
33 reviews 33 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 29, 2012 via mobile

The hotelroom was clean & close to Buena Park attractions. The bathroom area floor had a soapy weird film & the carpet was very dirty. Walking for about 1/2 hour with socks & they were filthy! We just kept shoes/flip flops on. I wasn't fond of the busy street noise. Then again, this is a city and not a mountain... More

Was this review helpful? Yes 1
Management response:

Thank you for choosing to stay at our Buena Park Hotel on your recent visit to Orange County. We are pleased to know that your stay with us was one of comfort and satisfaction. We will look into the feedback provided and it is our goal to ensure a very clean, comfortable and friendly stay for guests. We hope to... More

Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 25, 2012

Having stayed at practically every hotel in Buena Park, this is by far the best I have stayed at in the price category. There are definitely nicer hotels in the area, but for the price, this wasn't bad. Based on the reviews, I was a bit worried. Having bad experiences at Good Nite Inn and the Buena Park Hotel and... More

Was this review helpful? Yes 1
Management response:

Thank you for providing us with your feedback on your recent stay with us. We are pleased to know that your found our hotel to be the best in the mid-scale category out of all other hotels in the same category in Buena Park. We pride ourselves in providing clean, comfortable and friendly accommodations at a great value! Look forward... More

Ventura, CA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed June 24, 2012

Spent one night here for an two-trip to Knott's Berry Farm/Soak City. The location is ok... close to the parks, but on a bit of a a seedy stretch of Orangethorp. Online the photos looked much better than it actually was. The facade is right on the front of the street, not much landscaping, and once you drive through the... More

Was this review helpful? Yes
Management response:

Thank you for providing with us on feedback on your recent stay at our Buena Park hotel. We would like to apologize for not being able to meet your expectations. We will look into all your valuable feedback and continue to improve our service and amenity offerings. We hope you will provide with another opportunity to showcase our best on... More

San Diego, California
2 reviews
5 of 5 stars Reviewed June 22, 2012

I took my family to Knotts Berry Farm and this hotel worked out perfect. The rooms were super clean and comfortable. The front desk staff was nice as well. For where it is located (by Knotts Berry Farm) the price is very reasonable and has all the amenities that you need when you stay at a hotel. I enjoyed the... More

Was this review helpful? Yes
Management response:

We are delighted to know that your stay was a fabulous one at our Buena Park Hotel. We will share your wonderful remarks about our cleanliness with our great housekeeping team members. It is our goal to provide our guests with clean, comfortable, and friendly accommodations at a great value. We look forward to serving you again on your next... More

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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Phone Number:
Location: United States > California > Orange County > Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
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Also Known As:
Portola Hotel Buena Park

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