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All 19 Buena Park hotels

Portola Inn and Suites

2.0 of 5 Hotel   |   7921 Orangethorp Ave, Buena Park, CA 90621
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10% off room rate
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65%
Ranked #6 of 19 hotels in Buena Park
A recent review
5 of 5 stars Reviewed March 12, 2014
Flawless59 Saskatoon, Canada
  • Overview
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205 people have reviewed this hotel

Traveler rating
    68
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    11
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91
35
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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There are newer reviews for Portola Inn and Suites
See the most recent reviews
Saskatoon, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 12, 2014

What a great place to stay for a fantastic price...Nice clean updated rooms with good parking...A very friendly helpful staff...Great location to freeways,shopping,restuarants,and major attractions...Very happy with my stay.

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for providing us and future guest with your feedback on your recent stay at our Buena Park property. We are glad to hear that our friendly and highly trained team members were able to assist you during your stay; that you found all our up-to-date rooms to your liking and that Portola Inn and Suites is the perfect... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 19, 2014 via mobile

Pros: nice comfortable king size bed, soft fluffy pillows, decent parking Cons: room smelled really bad when first walking in, I don't know if we just got used to it after a few minutes or what. Bathroom was kind of yucky. Free breakfast was more of a snack. I don't recall seeing milk, juice, or cereal. I guess for the... More

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

We are happy to hear that you enjoyed your stay at our Buena Park property. And we are also very happy to you found our beds and pillow of comfort. We would like to apologize for the experience you encountered with the rest and the odor of the room. We would have been happy to provide you with a different... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 11, 2014 via mobile

Love the room, it's clean, specious very comfortable. Hd TV with premium cable . Staffs was nice location great. I would definitely recommend you to stay there. My destination when I need a room.. Portola Inn and suites not to mention is located close to a nice shopping center with target lots of restaurants and it's right across the street... More

Was this review helpful? Yes 3
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for providing us with your review on your recent stay at Portola Inn and Suites. We are happy to hear that you enjoyed watching our upgraded HD cable lineup. We hope you were able to enjoy our fast and free Wi-Fi, as well as our complimentary breakfast, which consists of freshly brewed coffee, muffins of all types, orange... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 8, 2014 via mobile

This has been the second time I stayed here and I would definitely recommend it to others great location, friendly staff, clean rooms,affordable, and I felt very comfortable staying here. I'm not one to sit and right reviews but I can honestly say I had nothing but good experience every time I come the first time we had two rooms... More

Was this review helpful? Yes 2
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

We are extremely happy to hear that you are a returning guest and that every stay has gotten better when stay at Portola Inn and Suites. You have nicely stated all the nearby attractions close to our Buena Park property like been five minutes away from Knott's Berry Farm, The Buena Park Mall, Medieval Times, and been about fifteen minutes... More

San Diego, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 8, 2014 via mobile

This was our second stay here and i must say that i highly recommend this little hotel. Staff is friendly, not overly priced and it has an excellent location close to everything. My family and I will definitely be coming back to stay here every time we are visiting the area.

Was this review helpful? Yes 2
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for taking a minute to provide us and future guests with your first-hand experience on your second stay at Portola Inn and Suites. As you have nicely stated above,we are located in the perfect location in Buena Park, as we are less than five minutes away from Knott's Berry Farm, Medieval Times, Buena Park Mall, many shops and... More

La Verne
1 review
3 of 5 stars Reviewed January 8, 2014 via mobile

Rooms were ok .shower pressure was horrible . Some alarm continually beeped starting very early in the morning. And the elevator was in poor condition. The continental breakfast left a lot to be desired. If a few of these were fixed I would use your hotel a lot more.

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

We are glad to hear that you liked our spacious and cleaned rooms. And thank you for the feedback you have regarding some of the issues you encountered during your stay. As always, we value all feedback that our guest provide for us as the feedback will make us improve in those areas where improvement is needed. We hope you... More

Visalia, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed January 7, 2014

Staff is very friendly, and the rooms were clean. Beds were a bit hard for my taste. Only real complaint was noise in the morning. We were on the ground floor and heard everyone coming and going early in the morning and police showed up to tow a car and that was really loud. Great location for Knott's Berry Farm... More

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for deciding to stay at Portola Inn and Suites on your recent visit to Buena Park. We are happy to hear that our team members shined for your during your stay and that even though the beds were not to your liking, that overall, your stay at our property was a pleasurable experience. Since we take great care... More

Fresno, California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 7, 2014

Well I had the worst experience any person can have on vacation. They messed up my reservation and kicked my family out to the streets at 1130pm we were devastated. They never apologized or try to accommodate us. I'm a hard working state employee and was treated worse than a dog.It was worth paying $30 extra at holiday Inn were... More

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

We apologize for the bad experience you encountered while staying at Portola Inn and Suites. Please let me inform you that what you experience at Portola is not of what a typical guest will experience while at our property. We have already spoken with our personnel so misunderstandings like the one you faced on your stay does repeat. Again, we... More

San Jose, California
1 review
4 of 5 stars Reviewed January 4, 2014

Family of 4 stayed in the suite 3 nights. Great to have 2 bedrooms and 2 bathrooms, but no separate living space. Free wi fi, connection was slow at times, but good. Didn't ask for cleaning as it was the holidays and we were barely there, but when we needed supplies, they were readily available. Free breakfast of juice, coffee,... More

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for deciding to stay at Portola Inn and Suites during the holiday season. We are glad to hear that you and your family fully enjoyed our spacious family suites. That our housekeeping service was prompt, when needed and that the customer service offered here at Portola was a friendly one. We have ample parking here at Portola and... More

Las Vegas, NV
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 3, 2014

Great location for Knotts Berry Farm, as a female traveling alone (met family at Knotts for 2 days) I felt safe here. Had no problems and enjoyed the continental breakfast and the staff were very nice.

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for deciding to stay with us on your recent vacation to Buena Park. You made the correct decision to stay at Portola Inn and Suites as our room rates are affordable and we are considered one of the safest, most family-friendly hotels in the Buena Park area. We are glad you were able to enjoy our free continental... More

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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Phone Number:
Location: United States > California > Orange County > Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portola Inn and Suites 2*
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Also Known As:
Portola Hotel Buena Park

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 
Number of rooms
50

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