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All 19 Buena Park hotels

Portola Inn and Suites

2.0 of 5 Hotel   |   7921 Orangethorp Ave, Buena Park, CA 90621
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Ranked #6 of 19 Hotels in Buena Park
A recent review
3 of 5 stars Reviewed July 6, 2014
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213 reviews from our community

Traveler rating
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    12
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Portola Inn and Suites
See the most recent reviews
Vancouver Island
Contributor
16 reviews 16 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 15, 2014

Let's face it, it's a very cheap hotel. It is the kind of place that makes you appreciate Holiday Inns. It's a little run down and the bath tub was pretty dirty. The elevator was interesting. The pool is pretty tiny. I felt safe in the area and it was a central location. We stayed here after spending a couple... More

Was this review helpful? Yes 3
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for deciding to stay at Portola Inn and Suites during your summer break. We are glad you decided to stay with us since we are centrally located to most amusement parks, and have very affordable rates. We hope you were able to enjoy our free continental breakfast, Wi-Fi and parking. Our continental breakfast is largely composed of freshly... More

Santa Barbara, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 10, 2014

I booked this hotel through Priceline for two queen beds, upon arrival I was given one queen and a roll out. I was told by the front desk there wasn't two queen beds available, after trying to figure out a solution all they could offer me was two uneven cots thrown together with an old queen mattress that they pulled... More

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for providing us with your feedback on your recent stay at Portola Inn and Suites. Here at Portola Inn and Suites, we take a feedback good or bad into great consideration, as all feedback helps us improve the condition and service of the hotel. Please apologize us for not having the room you had originally booked. It does... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 6, 2014 via mobile

We arrived on Thursday July 3rd. We did arrive before check in time so they let us pre-register, and were told they would call us when are room was ready. This was fine with us knowing it was super busy. We took our kids to the beach and had fun. Our phone never did ring. So around 2:30-3:00PM we headed... More

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for taking a moment out of your busy schedule to provide us with your experience here at Portola Inn and Suites. We would to to apologize for all the inconvenience you encountered during your stay at our Buena Park property. It was very unprofessional of our guest service representatives to not keep you and your family updated on... More

Santa Fe, New Mexico
Contributor
19 reviews 19 reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed July 5, 2014

We stayed at Portola Inn during a mega road-trip vacation that including eight different lodging accommodations and found this hotel to be exceedingly average. Its location was okay but a little too far from Knott's Berry Farm to walk to the park with two children (just over a mile of busy streets), so we still had to drive to the... More

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for providing for us such a detailed review on your stay at Portola Inn and Suites. And please let me state that what you experienced during the night you checked in is not what you will typically find at our property, as we do cater to families from around the world, and we try to provide for our... More

Hamilton
Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 18, 2014

My partner and I stayed here for 8 days, while on holiday. Room was tidy, clean and comfortable. Great location with Knottsberry farm within walking distance, as well as other attractions like, Medieval and Pirates, Titanic, Bodies exhibition, Wax Museum and Buena Downtown Mall. We used public transport, and the bus was 250 meters from the hotel. The staff were... More

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you so much for providing us such a detailed review on our property during your recent visit to Portola Inn and Suites. You have mentioned all the great things that make us a preferable hotel in the city of Buena Park. Please know that all our rooms are spacious, immaculate and you cannot beat our room rates. We offer... More

Las Cruces, New Mexico
1 review
4 of 5 stars Reviewed May 31, 2014

This is a nice, clean hotel in the middle of the S. Calif. entertainment district. We have stayed here several times now and have enjoyed each stay. Very convenient and close to all the fun stuff. Parking very close to the rooms. Pool clean and well liked.

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for been a continued guest to Portola Inn and Suites. Yes, our location is ideal to those who want to explore the wonders that Southern California has to offer. We are a five minute drive to Knott's Berry Farm, as well as Medieval Times and the Buena Park Mall. At the same time, we are only twenty minutes... More

Albuquerque, New Mexico, United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 18, 2014

Great stay..arrived at 3 pm ..staff got us in quick! Easy parking, close to Knotts. Super price and very clean, well organized staff and really easy parking...no charge! Great room, comfortable, quiet and all things necessary..Frig too! Great Sizzler across street..best donuts around corner from Construction site (new tall center) quiet though! Multilingual staff, 4 language staff! I figure Knotts... More

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you so much for taking the opportunity to use this mode of media to inform us on your experience at Portola Inn and Suites, which is located only minutes from Knott's Berry Farm. We are delighted to hear that you truly enjoyed your stay at our Buena Park property and that our multilingual team members shined for you during... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2014

It was comfortable stay in Portola Inn for 5 days with really good price. Just 8 mins driving to Disneyland. Our family loved the comfortable beds. During the stay, there was something weird fire alarm at 1:00AM. Other than that, everything was really really good. Good location! Great price through the website!

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for taking a moment out of your busy schedule to provide us and future guests with your feedback on Portola Inn and Suites. We are glad to hear that you chose to stay at Portola Inn and Suites based on two important things and that is location and room rate. As you just mentioned above, we are located... More

Saskatoon, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 12, 2014

What a great place to stay for a fantastic price...Nice clean updated rooms with good parking...A very friendly helpful staff...Great location to freeways,shopping,restuarants,and major attractions...Very happy with my stay.

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for providing us and future guest with your feedback on your recent stay at our Buena Park property. We are glad to hear that our friendly and highly trained team members were able to assist you during your stay; that you found all our up-to-date rooms to your liking and that Portola Inn and Suites is the perfect... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 19, 2014 via mobile

Pros: nice comfortable king size bed, soft fluffy pillows, decent parking Cons: room smelled really bad when first walking in, I don't know if we just got used to it after a few minutes or what. Bathroom was kind of yucky. Free breakfast was more of a snack. I don't recall seeing milk, juice, or cereal. I guess for the... More

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

We are happy to hear that you enjoyed your stay at our Buena Park property. And we are also very happy to you found our beds and pillow of comfort. We would like to apologize for the experience you encountered with the rest and the odor of the room. We would have been happy to provide you with a different... More

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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Phone Number:
Location: United States > California > Orange County > Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
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Also Known As:
Portola Hotel Buena Park

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