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All 18 Buena Park hotels

Portola Inn and Suites

2.0 of 5
7921 Orangethorp Ave, Buena Park, CA 90621
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64%
Ranked #6 of 18 hotels in Buena Park
Most recent review
4 of 5 stars Reviewed April 17, 2013
JABIII Eagle Mountain, Utah
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141 reviews from our community

Traveler rating
    43
    47
    24
    19
    8
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Families
65
 
Couples
23
 
Solo
11
 
Business
20
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
There are newer reviews for Portola Inn and Suites
See the most recent reviews
Eagle Mountain, Utah
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2013

We got a good deal of $50 per night for a four night stay. We were very pleased with the room overall but I have to tell about the problem I faced when we checked in. I had purchased a room and Disneyland pass package when I reserved online. When we checked in, the desk clerk took forever to try... More

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Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
April 23, 2013

Thank you for your feedback and for letting us know about the experience you encountered while staying at Portola Inn and Suites. Please accept our apologies as we have already taken the appropriate measure to make sure this does not happen again. We will also retrain our front desk team members so that the check-in process can be adequate and... More

Roseville, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 1, 2013

I booked a 2 night stay at this hotel for my brother and his family based on the reviews here. When he arrived after a long drive with his 2 small children and wife he was told his reservation had passed AND he'd been charged for one of the two night for a NO SHOW. Since I made the reservation,... More

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
April 23, 2013

We apologize for the inconvenience brought to you during your stay at Portola Inn and Suites. Please be aware that our policy, which is sent to you along with the booking confirmation, states that a one-night charge will be applied to those guest who do not show up on their reservation date. That same policy states that after six o'clock... More

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Morgan, Utah, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 22, 2013

It is a nice low cost hotel we had the double room and it was nice. Close to places to eat don't plan on getting to full on the free breakfast. It was clean other than the carpet that was dirty and needs to be replaced ! the television is not hi def. I will probably stay there again because... More

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Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
March 28, 2013

We are glad that you took a minute of your time to provide us with your personal feedback on our Buena Park property. As you might already be aware, our free and fresh complimentary breakfast includes chocolate muffins, blueberry muffins, hot brewed coffee, orange juice, bananas, oranges, toast, and jelly. As far as the HD channels, we are currently working... More

Beaumont, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 18, 2013

This hotel is basically a repainted Motel 6. Nothing fancy but it is clean and well cared for. The carpet was pretty dirty though. I made everyone keep their white socks on and they were almost black when we left.The breakfast consists of toast and packaged muffins. The pool is really small. It is in a great location we stayed... More

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See 2 more reviews by Fun4rfamily for Buena Park
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
March 19, 2013

Thank you for the wonderful review you have on our Buena Park property. It is always great to know that our guest had a blast while staying at Portola Inn and Suites. As you might have already been aware, we are located five minutes away from Knotts Berry Farm and about twenty minutes from Disneyland. Also, all of our rooms... More

Mexico City
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 11, 2013

Good Value, Nice stay, friendly staff, clean, comfortable, excellent price, just breakfast was small, but good places around the hotel for breakfast or lunch. Will definitely return on another vacation.

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Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
March 12, 2013

We are glad to hear you had a great experience while visiting the Portola Inn and Suites. Thank you for the wonderful compliments you have about our hotel. We hope you were able to enjoy the layout of our rooms since now they have new bedding, flat screen televisions and of course our free amenities, which include Wi-Fi, parking and... More

Santa Maria, California
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 22, 2013

We want to thank Nira & Dharmesh for our great stay at their hotel. Whenever we visit the Buena Park/Anaheim area, we enjoy staying in the suites at the Portola Inn. The rooms are clean, well equipped and the price is very reasonable. Looking forward to our next trip to that area.

Was this review helpful? Yes
See 3 more reviews by Joanne H for Buena Park
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
February 24, 2013

We are glad to hear you are a returning guest and we thank you for your feedback. It is so great to hear of the great compliments you have on our team members. As your review states, we have pretty spacious rooms, and all of our rooms are filled with such amenities as microwave, mini-fridge, personal coffee maker, Iron, Iron... More

Hood River, Oregon, United States
1 review
3 of 5 stars Reviewed February 12, 2013

Good value - had an issue with our first room, was promptly remedied with a room change. Elevator was sketch, continental breakfast a joke - but, Target is right down the road, we picked up some groceries and between the microwave and fridge we were all set. Everything seemed clean, fairly up to date - would definitely stay again.

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Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
February 14, 2013

Thank you for providing us with your feedback. We are happy to hear you liked the new layout of our rooms, especially how clean we try to maintain all of our rooms. We hope you took advantage of our free Wi-Fi and parking. We appreciate your feedback and we hope to see you next time you are in the Buena... More

Red Deer, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 3, 2013

Large, clean room at a good price. Microwave and fridge were handy. My wife really liked the beds. Very close to Knott's, Medieval Times, Pirates, freeway. Not too far from Disney. Breakfast was minimal but we had read about that. Pool was cold and not very clean, only went in hot tub.

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See 3 more reviews by Wolfpack21 for Buena Park
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
February 5, 2013

Let me start by thanking you for taking the time to provide us with your feedback. It is great to hear how much our guests enjoy our newly remodeled rooms. As you were already aware, we are only a few minutes away from Knott's Berry Farm, Medieval Times and a short driving distance from Disney. We hope you were able... More

Fort Collins, Colorado
1 review
2 of 5 stars Reviewed January 30, 2013

We reserved 2 rooms for 5 nights we stayed 1... The rooms are disgusting for being "newly remodeled" the carpet was gross feeling I didnt let my little run around. The lights in the bathroom were out and the water pressure was terrible. The draining in the tub was slow and took hours to drain. Pictures are very deceiving, and... More

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
January 31, 2013

Let me take this opportunity to apologize for any inconvenience that arose during your stay. Please know that we have a 24-hour front desk that could have easily fix most of the issues that were encountered inside the room. Also, this is not the typical scenario one will find at our hotel as all of our rooms are inspected on... More

Roseland
1 review
4 of 5 stars Reviewed January 30, 2013

Clean, nicely decorated room. Responsive staff. I would be happy to stay again. The breakfast is very minimal, but does include oranges and apples. The refrigerator makes it easy to have milk and cereal in the room. My only complaint is that the standard practice seems to be to leave only one wash cloth in a room for two.

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review
January 31, 2013

We are glad to hear of the great experience you had while at Portola Inn and Suites. And we are also happy to know you liked the brand new layout of our rooms, which include 37-inch flat screen television, microwave, mini fridge, Iron, Iron board, study table and hair dryer. You'll be happy to know that we also offer free... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Very nice(8)
  • Continental breakfast(5)
  • Free wi-fi(3)

Additional Information about Portola Inn and Suites

Address: 7921 Orangethorp Ave, Buena Park, CA 90621
Phone Number:
Region: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
Ranked #6 of 18 hotels in Buena Park
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 
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Also Known As:
Portola Hotel
Portola Hotel Buena Park

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