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Portola Inn and Suites

7921 Orangethorp Ave, Buena Park, CA 90621
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Portola Inn and Suites
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231 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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    (48)
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There are newer reviews for Portola Inn and Suites
See the most recent reviews
Raglan
Level Contributor
49 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed November 18, 2014

Great service by staff. They cleaned our room and let us check in really early. The lady at reception even dropped us at the local mall on her way home. She was great and really made our stay. Thank you.

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 13, 2014

we were greeted by a very bitter young lady who was working the evening..her first words were "yes" as I think we were interrupting her texting messaging. the rooms smelled just looked old and dirty carpet was very dirty we should have just opted and walk the other way, but after driving 12 hours we were just burned out. as... More 

Was this review helpful? Yes 4
1 review
5 of 5 stars Reviewed October 13, 2014

My family and I were VERY pleased with the lady Maria that helped us with our stay. From the moment we walked in, she was very polite and helpful. Such a sweet lady. The room she accommodated us in was really clean. Overall a great value for the price and location. I will definitely be back

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for the five star review you have on our Buena Park property. We are happy to hear that our customer service shined for you during your stay and that the room that was provided to you and to your family was to your liking. Please know that our housekeeping team do their best to make sure all rooms... More 

California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 23, 2014

No problems at all during our stay (09/05/14-09/09/14), everything was great. The price is right too, perfect for those traveling on a budget! Reservations were made in advance (very courteous staff) and we had a very smooth and efficient check in process. Arrived to our room, which was surprisingly spacious and had everything we needed - and more. It's nice... More 

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for taking a minute out of your busy schedule to provide us and future guests with your review on your recent stay at Portola Inn and Suites. We are glad to hear that you liked our accommodations and services. We are also very much happy to know that the free Wi-Fi worked perfectly inside the rooms and that... More 

Eagle Mountain, Utah
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed September 15, 2014

You really get what you pay for. We had stayed at this hotel a few years back and decided to go again. We really were sorry we went there. The room was so filthy and smelled so bad that we asked the clerk to have it cleaned while we were gone. They shampooed the carpet so it was a little... More 

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Please accept our most sincere apologies for the inconvenience your encountered while staying at Portola Inn and Suites. And thank you for bringing this to our attention. Please know that since your feedback, we have given special projects to our maintenance personnel regarding the maintenance of our carpets, room appearance and condition. We always buy the items we served for... More 

Calgary, Canada
Level Contributor
66 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed September 3, 2014

Very good price. Great proximity to the freeways and Disney but very bad wifi, mediocre room up-keep and poor breakfast. Not sure if I would stay again unless we were on a strict budget, Id rather spend a couple of hundred extra for a week.

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for deciding to stay at Portola Inn and Suites on your recent visit to Southern California. We greatly value the feedback you have provided for us and for future guest to read. Yes, we are located only minutes from Knott's Berry Farm, Disneyland and about half an hour to Universal Studios Hollywood. We will take into great consideration... More 

Long Beach, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 31, 2014

Very clean and spacious. Family friendly. Helpful/friendly staff. When we checked in, our room had a clogged sink. Staff quickly moved us and upgraded our room for the trouble. We are planning to make this one of our regular places to stay. Close to theme parks.

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

We are glad to hear that you and your family had an enjoyable stay at our Buena Park property. And we are also happy to learn that our quick thinking team members upgraded you to a suite for the trouble you encountered when you checked into the first room. As you were able to see our spacious suites come are... More 

1 review
5 of 5 stars Reviewed August 21, 2014

Love love this place friendly service every yr I stay there. Clean place.my fam loves to come here and next yr I'll come back with my fam.good price for the rm.and I love the rm I stay in.quite place to bring ur fam.and next yr I might bring more people with me.love portola inn best place.like I said every year... More 

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank your for been a returning guest to Portola Inn and Suites. We are happy to read that every summer you come and stay at our Buena Park location. We are also happy to read that you liked our rooms, as they are always kept in the best cleaning position. When compared to other hotels around the area, we have... More 

Chandler, Arizona
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 16, 2014 via mobile

This is just an average hotel. Room is quite big for 2 queen bed room. However, furniture is old, bathroom door unable to close properly. Floor is dirty. Breakfast was just some cold bagel and frosted banana cake.

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for providing us with your feedback on your recent stay here at Portola Inn and Suites. As you were able to see, all our rooms are spacious and the rate for the rooms are always affordable. Thank you for the comments you have regarding the outdated furniture; you'll be happy to know that we are working on upgrading... More 

Saskatoon, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 5, 2014

My 21 year old daughter and I didn't need a real fancy place as we weren't spending our vacation in California in our hotel. Perfect for what we needed. Staff were very friendly and eager to please. Continental breakfast was great, not a lot of variety but perfect for us (toast, bagels, banana/carrot cakes, fruit, coffee/tea, milk and OJ or... More 

Was this review helpful? Yes
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you so very much for such a wonderful review you have on our Buena Park property. We are extremely happy that you enjoyed your stay at our property and that your room was ready when you arrived at the hotel. As you were able to see during your stay, our rooms are spacious and are always kept in immaculate... More 

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