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Portola Inn and Suites

7921 Orangethorp Ave, Buena Park, CA 90621
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Best prices for: 1 room 1 guest
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Portola Inn and Suites
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Portola Inn and Suites
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221 reviews from our community

Traveler rating
    75
    67
    46
    20
    13
See reviews for
99
37
14
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
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  • All months
    (221)
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    (41)
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    (75)
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    (64)
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    (41)
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2 reviews
3 of 5 stars Reviewed February 8, 2015

Family and I stayed here for we were going to knotts berry farm. Hotel is ok, room smelled like smoke even though I reserved a nonsmoking. Service was ok, I needed extra towels but had to go get them myself to the office. Room clean, rates were a bit high. No hot breakfast.

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

We live in Las Vegas but travel often to Buena Park. We always stay at Portola Inn. Daisy the manager always recognizes my voice when I call to reserve a room. The service is great. Our rooms are always clean and the rates are excellent!!

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 21, 2014

Stayed here Nov 15-18...Comfy. Dated, needs updating. I always check for a place that includes breakfast and when I called, I was told yes. I went to Dennys down the street 2 of the mornings because I wanted a real breakfast, not a piece of toast with no butter or cereal. Those were the choices. Only good things were the... More 

Was this review helpful? Yes 1
Raglan
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed November 18, 2014

Great service by staff. They cleaned our room and let us check in really early. The lady at reception even dropped us at the local mall on her way home. She was great and really made our stay. Thank you.

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 13, 2014

we were greeted by a very bitter young lady who was working the evening..her first words were "yes" as I think we were interrupting her texting messaging. the rooms smelled just looked old and dirty carpet was very dirty we should have just opted and walk the other way, but after driving 12 hours we were just burned out. as... More 

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed October 13, 2014

My family and I were VERY pleased with the lady Maria that helped us with our stay. From the moment we walked in, she was very polite and helpful. Such a sweet lady. The room she accommodated us in was really clean. Overall a great value for the price and location. I will definitely be back

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Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for the five star review you have on our Buena Park property. We are happy to hear that our customer service shined for you during your stay and that the room that was provided to you and to your family was to your liking. Please know that our housekeeping team do their best to make sure all rooms... More 

California
Contributor
11 reviews 11 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 23, 2014

No problems at all during our stay (09/05/14-09/09/14), everything was great. The price is right too, perfect for those traveling on a budget! Reservations were made in advance (very courteous staff) and we had a very smooth and efficient check in process. Arrived to our room, which was surprisingly spacious and had everything we needed - and more. It's nice... More 

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Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for taking a minute out of your busy schedule to provide us and future guests with your review on your recent stay at Portola Inn and Suites. We are glad to hear that you liked our accommodations and services. We are also very much happy to know that the free Wi-Fi worked perfectly inside the rooms and that... More 

Eagle Mountain, Utah
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 15, 2014

You really get what you pay for. We had stayed at this hotel a few years back and decided to go again. We really were sorry we went there. The room was so filthy and smelled so bad that we asked the clerk to have it cleaned while we were gone. They shampooed the carpet so it was a little... More 

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Please accept our most sincere apologies for the inconvenience your encountered while staying at Portola Inn and Suites. And thank you for bringing this to our attention. Please know that since your feedback, we have given special projects to our maintenance personnel regarding the maintenance of our carpets, room appearance and condition. We always buy the items we served for... More 

Calgary, Canada
Top Contributor
50 reviews 50 reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed September 3, 2014

Very good price. Great proximity to the freeways and Disney but very bad wifi, mediocre room up-keep and poor breakfast. Not sure if I would stay again unless we were on a strict budget, Id rather spend a couple of hundred extra for a week.

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Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

Thank you for deciding to stay at Portola Inn and Suites on your recent visit to Southern California. We greatly value the feedback you have provided for us and for future guest to read. Yes, we are located only minutes from Knott's Berry Farm, Disneyland and about half an hour to Universal Studios Hollywood. We will take into great consideration... More 

Long Beach, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2014

Very clean and spacious. Family friendly. Helpful/friendly staff. When we checked in, our room had a clogged sink. Staff quickly moved us and upgraded our room for the trouble. We are planning to make this one of our regular places to stay. Close to theme parks.

Was this review helpful? Yes 1
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review

We are glad to hear that you and your family had an enjoyable stay at our Buena Park property. And we are also happy to learn that our quick thinking team members upgraded you to a suite for the trouble you encountered when you checked into the first room. As you were able to see our spacious suites come are... More 

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