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Portola Inn and Suites

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7921 Orangethorp Ave, Buena Park, CA 90621
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1 room 1 guest
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Portola Inn and Suites
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233 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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  • Portuguese first
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  • Spanish first
  • Any
English first
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  • Mar-May only
    (48)
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    (64)
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Ramona, California
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW

The room was nice and clean we loved the swimming pool it was small but nice my husband called the front desk too ask for clean towels and to empty are trash can they sent somebody up really quickly we left and are room was nice and clean we stay here two nites we will come and stay here again... More 

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Des Moines, Iowa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 17, 2015

We stayed due to the rate and the advertised free breakfast. The rooms were ok, yet maid service was minimal and not completed until 6pm even with a maid service sign on the door. The breakfast was apples, oranges and prepackaged muffins and didn't start until 7am. Some mornings there was apple and orange juice. It worked for what we... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 9, 2015 via mobile

dirty sheets with white stains (I don't want to know), shower drain doesn't drain, dark lighting, minimal electrical outlets, has a really funky smell that doesn't air out, and an almost depleted toilet paper roll. the stay is just very very unpleasant in general

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quality6347, General Manager at Portola Inn and Suites, responded to this review

First I would like to apologize for the condition of the property. The PORTOLA INN & SUITES is now UNDER NEW MANAGEMENT!!!. I would like to be given the chance to make your stay a more pleasant one. Please contact me directly at the hotel or email me at portolainngm@gmail.com . Thank you, Kash More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

Our family stays here often. We last visited inn April 2015, i just booked our next stay for late June. Daisy the manager is great her staff is helpful and welcoming. The location is perfect. It is not even more than 2 miles from knotts berry farm , medieval times, and no more than a 20 min drive from the... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 10, 2015 via mobile

This place was super dirty. Dust on the lamps, bathroom drain doesn't work, white stains on the bed. No outlets near the bed. Really dark lighting. Overall this place is pretty terrible, but definitely cheap

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed April 8, 2015 via mobile

This hotel is gross and not worth your $$! Toast & cereal for complimentary breakfast maybee for my three year old. I can't log on to their "free WiFi." There is used toilet paper on our bathroom floor and mold on the bathroom ceiling. Would not stay here again.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 31, 2015

Stayed at this hotel from 20 March till 30th worst motel you can ever stay at! They charged my credit card three times more and when I got there to check in there was no room for us available. Towels u will not get unless you take ur dirty towels down to front desk! Ridiculously gross place. Never ever staying... More 

Was this review helpful? Yes 1
Calgary, Canada
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed March 30, 2015

We stayed 3 nights at Portola Inn and appreciated that the hotel was away from the Interstate far enough to be quiet. The bed was comfortable and clean, and other than a noisy family in the room above, our stay was okay. The first night was quiet, and we had a good sleep, but the 2nd and 3rd night was... More 

Was this review helpful? Yes 2
2 reviews
3 of 5 stars Reviewed February 8, 2015

Family and I stayed here for we were going to knotts berry farm. Hotel is ok, room smelled like smoke even though I reserved a nonsmoking. Service was ok, I needed extra towels but had to go get them myself to the office. Room clean, rates were a bit high. No hot breakfast.

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

We live in Las Vegas but travel often to Buena Park. We always stay at Portola Inn. Daisy the manager always recognizes my voice when I call to reserve a room. The service is great. Our rooms are always clean and the rates are excellent!!

Was this review helpful? Yes 2
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