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Portola Inn and Suites

7921 Orangethorp Ave, Buena Park, CA 90621
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228 Reviews from our TripAdvisor Community

Traveler rating
    76
    69
    46
    21
    16
See reviews for
106
37
14
27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (228)
  • Mar-May only
    (48)
  • Jun-Aug only
    (75)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (41)
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our family stays here often. We last visited inn April 2015, i just booked our next stay for late June. Daisy the manager is great her staff is helpful and welcoming. The location is perfect. It is not even more than 2 miles from knotts berry farm , medieval times, and no more than a 20 min drive from the... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 10, 2015 via mobile

This place was super dirty. Dust on the lamps, bathroom drain doesn't work, white stains on the bed. No outlets near the bed. Really dark lighting. Overall this place is pretty terrible, but definitely cheap

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed April 8, 2015 via mobile

This hotel is gross and not worth your $$! Toast & cereal for complimentary breakfast maybee for my three year old. I can't log on to their "free WiFi." There is used toilet paper on our bathroom floor and mold on the bathroom ceiling. Would not stay here again.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 31, 2015

Stayed at this hotel from 20 March till 30th worst motel you can ever stay at! They charged my credit card three times more and when I got there to check in there was no room for us available. Towels u will not get unless you take ur dirty towels down to front desk! Ridiculously gross place. Never ever staying... More 

Was this review helpful? Yes 1
Calgary, Canada
Top Contributor
76 reviews 76 reviews
21 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 30, 2015

We stayed 3 nights at Portola Inn and appreciated that the hotel was away from the Interstate far enough to be quiet. The bed was comfortable and clean, and other than a noisy family in the room above, our stay was okay. The first night was quiet, and we had a good sleep, but the 2nd and 3rd night was... More 

Was this review helpful? Yes 2
2 reviews
3 of 5 stars Reviewed February 8, 2015

Family and I stayed here for we were going to knotts berry farm. Hotel is ok, room smelled like smoke even though I reserved a nonsmoking. Service was ok, I needed extra towels but had to go get them myself to the office. Room clean, rates were a bit high. No hot breakfast.

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

We live in Las Vegas but travel often to Buena Park. We always stay at Portola Inn. Daisy the manager always recognizes my voice when I call to reserve a room. The service is great. Our rooms are always clean and the rates are excellent!!

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
Contributor
14 reviews 14 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 21, 2014

Stayed here Nov 15-18...Comfy. Dated, needs updating. I always check for a place that includes breakfast and when I called, I was told yes. I went to Dennys down the street 2 of the mornings because I wanted a real breakfast, not a piece of toast with no butter or cereal. Those were the choices. Only good things were the... More 

Was this review helpful? Yes 1
Raglan
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed November 18, 2014

Great service by staff. They cleaned our room and let us check in really early. The lady at reception even dropped us at the local mall on her way home. She was great and really made our stay. Thank you.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 13, 2014

we were greeted by a very bitter young lady who was working the evening..her first words were "yes" as I think we were interrupting her texting messaging. the rooms smelled just looked old and dirty carpet was very dirty we should have just opted and walk the other way, but after driving 12 hours we were just burned out. as... More 

Was this review helpful? Yes 4
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