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Extended Stay America - Orange County - Brea

2.5 of 5
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3050 East Imperial Highway, Brea, CA 92821 (Formerly Homestead Brea)
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Extended Stay America - Orange County - Brea
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Ranked #5 of 5 Hotels in Brea
A recent review
5 of 5 stars Reviewed October 22, 2014
Ewin G Placentia, California
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90 Reviews from our TripAdvisor Community

Traveler rating
    34
    8
    10
    11
    27
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28
7
9
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Extended Stay America - Orange County - Brea
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 8, 2014

The staff is the worst one in particular Angela treated me with in respect filmed the whole thing. sink backed up room flooded with raw sewage .At 4 am hotel personnel tried to open the door when confronted ran away .Have traveled all over the world for work en 25 years have never stayed at such a horrible place .

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the poor service provided you received from our staff and the sink in your room is truly regrettable and I apologize for your experience. In response to your feedback, I will be meeting with our staff to review customer service standards. I will also be meeting... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 22, 2014

My daughter,myself and I stayed for one night. We arrived late about 9:30pm.The room smelled ,ants in the bathroom and filthy beds. I pulled out the couch bed for to prepare for sleeping there was no sheets or blankets. I was shocked by the condition of the mattress. A stain the size of a cantaloupe with several other stains all... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the pests and odor in your room as well as the overall cleanliness issues with your pull-out mattress is truly regrettable. We are very sorry for your experience. To prevent this from happening again, we will be meeting with our housekeeping staff... More 

Travelers are raving about these Brea hotels

Placentia, California
1 review
5 of 5 stars Reviewed October 22, 2014

This was a surprisingly fantastic motel and my extended stay was wonderful! The staff is friendly and helpful and the facilities are great! My room (a two-Queen bedroom) was modern, super clean and really comfy. The beds and pillows were newish and most relaxing. I slept like a newborn and the grab and go breakfast was fantastic. At Extended Stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to read that our staff was friendly and helpful during your stay. We are also glad to hear that you were happy with the room and it's cleanliness. We truly appreciate you referring our hotel to your friends and family. Thank you again for... More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 16, 2014 via mobile

My wife and I went to the extended stay in brea for a quick getaway for the weekend and did not have a good experience. There was a missing smoke detector, the floor and room was extremely dirty and there was no shower curtain. The staff was very unorganized and unprofessional. Motel 6 would have been a better choice.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed to know that our staff provided you with such poor service. I am also sorry to read that your room was missing some key items and that there were cleanliness issues. Please accept my sincere apology. To ensure that a... More 

Saint Louis, Missouri
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 1, 2014

Bad service at check-in (they didn't have one of our rooms on file), rooms felt dingy and dark, not clean. It felt like we were stay at a really bad college dorm room. Our friends told us this place has a lot of crime (after we stayed there), so we wished we had made a different choice.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

Mike - Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for difficulties during check-in and the level of cleanliness that you experienced. We will work with our front desk staff to improve our check-in process. We will also review our cleaning procedures with our housekeeping staff to make sure... More 

Denver, Colorado
1 review
5 of 5 stars Reviewed August 23, 2014

You will get good service for what you are paying. The hotel room was so clean and also the bathroom was in good shape too. I can handle if the room is so so,but I don't like if bathroom is not clean and comfortable. Overall I can say it was perfect room for me and my family. For desk staff... More 

Was this review helpful? Yes
Ohio City, Ohio
1 review
5 of 5 stars Reviewed August 16, 2014

Awesome trip, I had a business conference for my chase bank ceremony, I must say these folks in the hotel have great welcome organize and staff was great, wonderful hotel, good reception antiquate. Had a great time.

Was this review helpful? Yes
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 4, 2014

We got a super cheap rate at this hotel which I believe means they put you in their worst rooms. 1. No maid service 2. They give you a kitchen, but nothing to use in it. 3. No toiletries except toilet paper and towels 4. The air conditioner will have issues and not work. This all happened. They tried to... More 

Was this review helpful? Yes 2
Contributor
16 reviews 16 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 3, 2014

Poor management , can't find anyone behind the desk for extended periods of time, under staffed , room not very clean , bring your own shampoo and body was, they don't have any. Certainly not worth staying unless you need a place to crash for just one night and low price is your only criteria.

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Dublin, Ohio
1 review
5 of 5 stars Reviewed August 2, 2014

I stayed here last month. My whole stay was awesome. hotel was very clean and comfortable. staff service was excellent. Hotel area is very beautiful. everything is close to hotel[Restaurants, mall etc.] Parking are is huge. and not expensive either.

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