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Extended Stay America - Orange County - Brea

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3050 East Imperial Highway, Brea, CA 92821 (Formerly Homestead Brea)
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1 room 1 adult
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Extended Stay America - Orange County - Brea
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100 Reviews from our TripAdvisor Community

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Greenville, Texas
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Horrible, no cleaning musky smell, the only good thing is they do allow pets for a hefty price. We were here for work for six weeks and maybe we had three housekeeping cleanings. Two days before we were scheduled to leave I noticed a drip in the ceiling, I notified front staff immediately. The next evening as I was packing... More 

Helpful?
Thank sexystephm
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

Thank you for taking the time to write a review of your stay. The room conditions you described are truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I have used your comments as a training tool to coach our staff to make sure we are providing each guest with professional customer service. I... More 

Colorado Springs, Colorado
1 review
1 of 5 stars Reviewed December 27, 2015 via mobile

Jamie and Jared harass us daily! We stay at this location temporarily due to work location change from a different state, and my work schedule being a night-time shift, I get back in at really early hours, so I like to get some rest. Every morning at 10-11, I get phone calls, every 10 minutes, being harassed about paying by... More 

Helpful?
Thank Scassi C
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry for the service issues you experienced. To prevent this from happening again, our staff has been instructed to verify the intended departure date with all guests upon check-in. I will also make sure that we are providing... More 

Travelers are raving about these Brea hotels

Central America
Level Contributor
6 reviews
4 hotel reviews
1 of 5 stars Reviewed November 9, 2015

location was good but the rooms are not up to standard , no cleaning , only 1 staff who was not available most of the time , he had to run back and forth to the rooms delivering towels . had to wait over 15 mins at the lobby to check out , room were dirty. would never stay here... More 

Helpful?
Thank cwlaw792
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

Thank you for your recent review of your stay. Please accept our apologies that your stay was not to our company’s high standards. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will make sure we are thoroughly inspecting rooms... More 

Denver, Colorado
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed September 12, 2015

We booked this place a few hours ahead of arrival on 9/11/15, no problems with that. We needed a budget place near the Nixon Presidential Library, several miles away. This is a two star place, and that is all we expected. Room 339, extended stay type kitchenette, full size refrigerator, microwave, etc, all there and working and clean. Pots and... More 

Helpful?
Thank DavidFromDenverCO
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the maintenance issues you experienced. In response to your feedback, I will have our maintenance engineer inspect your room to ensure that everything is functioning properly. I really appreciate you bringing this to our attention. I would be happy to speak with you further. If you would... More 

Lake Forest, California
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 4, 2015 via mobile

I'm very happy with my check in process in my room at the extended stay here in Brea. Kyle was very helpful professional and easy to work with. If s working you will not be disappointed with this location. I will be referring this location to all my friends and family for years to come. Damon Block (949)633-0190

Helpful?
Thank Damon B
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to Kyle are much appreciated and happily shared. Thank you for sharing your experience with us. Please do not hesitate to contact me directly, at bre@extendedstay.com, should you wish to share additional comments. Thank you for choosing Extended Stay Hotels. We... More 

Prescott, Arizona
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 21, 2015

Used to be, cooking and eating were possible without asking for the amenities. We didn't ask this time because we got there late. We left early, got coffee at the office and on the road. Could have stayed at Motel 6 with less room but they all look the same with the lights out.

Helpful?
1 Thank James F
Los Angeles, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 15, 2015

Arrived 11pm after long drive and entered the room to a REALLY strong smell of what was probably room deodorizer. If I hadn't been so tired I would have requested another room. I figured by turning the A/C on and bathroom fan it would decrease over time. I was wrong, it stayed strong for whole stay. Icebox was another problem... More 

Helpful?
Thank JOHNBERTRAM
Manager_11525, General Manager at Extended Stay America - Orange County - Brea, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will have our maintenance engineer inspect your room to ensure that everything is functioning properly. Thanks to your feedback, we can continue to work... More 

Wilmington, Illinois
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 6, 2015

After reading many of the reviews we choose this hotel not because of the star rating but because it was one of only a few available for the dates we needed. The lobby was very small, a desk with equipment an elevator and an area for coffee. The room was as expected. Two beds, TV on stand, bathroom and small... More 

Helpful?
Thank montana3620
Placentia, California
Level Contributor
3 reviews
1 of 5 stars Reviewed July 5, 2015

My house was flooded so I had to look for a place right away. After the movers took all my furniture, along with some important documents, I was left with no passport, and I had just lost my driver license the weekend before. I hold a photo ID from the California Judicial Council for work, which is a government issued... More 

Helpful?
Thank GIULIANA M
Detroit, Michigan
1 review
4 of 5 stars Reviewed June 17, 2015

Who says it is always difficult? I had a prepaid 3 nights stay (starting June 10,2015) and had to leave on an emergency the next morning. The asst. GM, Lupeline Tagaloa, was extremely helpful in dealing with the cancellation and refund without any questions asked or the customary 24h policy and the total amount was refunded without any penalty charge.... More 

Helpful?
Thank Karl S
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