3 families checked in for a 3 bedroom cabin which was suppose to have 3 queen beds...that was now the case. 2 of the rooms you couldn't even for luggage let alone a couple. The floors hadn't been vacuumed into forever. The showers weren't big enough for an adult to stand in. We had to buy pots and pans to... More

I was a bit nervous after reading reviews for Cool Cabins, but over-all was happy with our stay. We originally rented a different cabin, but were unable to access it due to steep grade and icy conditions, so we chose "Our Little Secret" in Big Bear City. Cabin was a bit dated, but VERY clean. I would have rated higher,... More

I don't even know where to start. Do not waste your time and money on this horrible company. We rented the big bear moon cabin for 3 nights, so far we've only been here for 1 night and had the worst experience. The upstairs heater doesn't work and it is freezing cold upstairs, besides that, the mattress they give you... More

My grandson and I stayed in "Baby Bear" cabin from Cool Cabins. Unfortunately I lost the key to the cabin. All of our things were inside. I called the office prior to coming in for the spare, they told me I would have to pay for the key I lost...no problem, what, a few bucks. They searched and did not... More

This cabin out of all we have experienced staying at was the best. It is a small cabin right on the lake. Very private, quiet and has a great dock. We fished, swam, barbecued, and rested like we didn't know how much we needed this until we were there. It was very clean and wonderful to be in the mountains... More

I just returned from two nights in Big Bear in a cabin called Moonridge Retreat I booked through Big Bear Cool Cabins. I spent much time looking over information before renting with them and I was very satisfied. Having spent many nights in cabins located around Gatlinburg I wanted a similar experience. The cabin was located at the end of... More

We were deceived by cool cabins in believing that the lake front property we were going to stay is in Prestine and clean condition. The cabin was advertised to fit 12 people but it had hardly enough space for 6 people. The rooms were dirty and horrible despite us been charged top dollar for it. Stay away from these guys.

Ah, where to begin? First off, the original booking company we used, Red Awning, booked us in the Bear Necessities cabin with Cool Cabins for Memorial Day weekend (we have the email confirmation). When I called Cool Cabins on Friday morning to see if we could check in slightly earlier than 4pm, I was informed that the cabin had already... More

These guys are the epitome of cheap and penny pinching. We stayed at 39342 Aurora Road. This place was run by Cool Cabins and owned by a cheesy, cheap guy. When you're spending thousands of dollars a night for a cabin you should have access to the rooms. These guys lock off the rooms including the master!! Secondly, they charge... More