great location - on lakeside. 10 minute walk to big bear village with plenty of places to eat and drink. we found staff quite jobsworthy. the room was quite tired and small. in the room it said ice was available from the front desk. when i asked for some i was told that they didn't 'do' ice. i said that... more

Rented lake front suite for 2 nights. Front desk friendly and view of the lake very nice. Suite, however, smaller than a standard hotel room and nothing like pictures posted on web. No closet, telephone, or iron, Maid service on 2nd day consisted of fresh towels and trash can emptied. No staff on site after 6 pm. Room appeared clean... more

Booked this room by calling directly and using AAA discount. Room was a bit worn (stains and holes in carpet), but the in-room hot tub, fire place, and lake view made up for it. Also, had kitchenette and some nice free samples. Was within walking distance of Big Bear Village shops and restaurants as well as bowling. Good deal if... more

We were two parents, two kids. We wanted to be near the lake, which is the lodge's premier feature. From the photos, we thought we were getting a better deal than in some standalone cabin rentals. Well, as the saying goes, "You get what you pay for," (which really wasn't all that much of a savings) .The room with two... more

although the hotel is in a wonderful spot, we were disatisfied with the room. where do i start? the bed sheets didnt fit the bed. there was white hairs on the bed comforter. the corners of the room were very dirty. dirty sponges that my 1 year old son kept finding. but the view was awesome! and the location was... more

We enjoyed our stay at the lodge. Our room was equipped with a refrigerator and microwave which was convenient for quick meals. Our room was very comfortable and had a nice fireplace. Most memorable was the amazing view of the lake. We would watch the sunrise from our balcony and take in all the beauty. The lodge is very close... more

I booked this through the internet. When we (my sister, daughter, and a friend) got there, I was told that the internet had "overbooked" the hotel, (even though the parking lot was empty) and we had nowhere to stay. I was assured that I would not be charged. Later in the month, I received my cc bill, which showed the... more

I stayed at this motel for two nights and found it to be satisfactory. The location is convenient for the town centre. It's just a short walk away, which for the price was a pleasant surprise. The rooms are pretty basic but clean. They could do with a new paint job but it was warm enough. We had plenty of... more

My friend, her dog, my daughter, and I decided to make a last minute trip to Big Bear to see the snow. We booked our room online and were on our way. We arrived 20 minutes after the office closed for the evening and the employee for the evening was nice enough to come back and check us in. We... more