I wanted to love this resort. I was worried after reading some reviews but my mom made the reservations and it was her treat so there was not much I could do. I came with some family and we hoped to just relax and enjoy ourselves. We got off to a bit of a rocky start--they had us in Rm... more

There were ants throughout the room but especially on the table with the coffee pot. The hardware in the bathroom on the walls was coming loose and when we checked out we didn't get a warm nod or mention when the only employee was helping another customer. We said, "Excuse me to the Hispanic woman standing over the copy machine... more

I lived in BB and have traveled there many times. I always recommend Northwoods Resorts to my friends visiting the city. The location is perfect and is walking distance to everything in the village, most importantly, Starbucks! We stayed in a King room and it was spacious and comfortable. It had a gas fireplace, fridge but no microwave. Bathroom was... more

We stayed at the Northwoods Resort July 3rd and July 4th. The price of the room was reasonable. The staff is very nice and the rooms were clean/well maintained. My only complaint is that the pillows are flat and the bed is not as comfortable as the Marriotts, Hyatts, Hiltons, etc. at this same price range. Beds are average. Their... more

We celebrated our 35th wedding anniversary with a get-away to Big Bear Lake and stayed at the Northwoods Resort. Our initial "greeting" at check-in was not very friendly but all other interactions with employees there were pleasant. Our room was clean and charming. BUT.... we were disappointed in the lousy t.v. and the horrible bed in the room. The chair... more

GREAT LOCATION, SPECTACULAR VIEWS. Overpriced for the accomadations. We paid over $200 a night. The room was avg. bathroom needs upgrading. Carpet was dirty. I would stay here again but not for this price.. more

Our last minute decision to run away for the weekend to relax was a success. Price wise, we probably paid too much, but thrilled to find a suite anywhere in Big Bear for holiday weekend. Our room was clean and maid service was excellent. Even though we only watched TV for the news/weather, location of the TV was awkward. Either... more

Location is the only thing we loved here. The staff seems to angry and upset at all patrons, we witnessed them helping people at front desk and on the phone for three days and they seem to be frustrated with everyone. We walked into our room and their was this strange smell that never dissapeared. Also half the time AC... more

We had such a great time. Just my husband and I, for a one night get away. It looks to also be, a great place to bring the family. Our kids were home for the night so mom and dad could get away. more