We had the opportunity to return to L'Ermitage for two non-consecutive days this month and I was truly impressed with how much more sensitve to guests the hotel has become. This hotel has always handled the rich and famous well but it has now mastered the art of dealing with the common folk as well. This is indeed a feat!... more

Our experience was the exact opposite of keentraveler's. From the moment we pulled up, we were treated to superb service, from the valets, bellstaff, front desk, and concierge. Restaurant reservations were expertly handled -they even managed to swing a table at Lucques on New Year's Eve, although we passed on that for a better time at Ago. We also received... more

I have stayed at this hotel a few times in the past, and used to love it, however, each year, I feel that the hotel and the service deteoriates. Firstly, although the style is supposed to be "minimalist" I feel that the rooms are extremely average, and need a bit more furnishings and decor. Secondly, housekeeping is lazy and unattentive.... more

I'm an American working in London but my company is headquarted in Beverly Hills. I stayed here on business for a week at the end of June, and it was simply the best hotel I've ever stayed at period. I have stayed at many top tier hotels around the world and this Raffles extremely high quality. Service was perfect, the... more

Dear Travellers: I stayed in Raffles L'Ermitage Hotel for 5 days during the Emmy Awards. Great property from check in to deparure, You should check out the staff there, amazing- always there for you, I felt really pampered and yet not bothered. I was on business in LA and they made my stay like a vacation. I don't know how... more

The management doesn't seem to care about their customers. I've stayed at the hotel twice in the past and had good experiences, but management of the hotel seems to have slipped in the past year. Maybe that is why it is no longer a leading hotels of the world. In September, they mistakenly charged my credit card, they initially refused... more

This is a fabulous hotel. From the moment you arrive, you are treated like royalty. Without exception, the staff went out of their way to do all possible to provide a flawless experience. Some of the things I really liked, were that access to the internet, soft drinks and water, as well as a car and driver for your transportation... more

We have stayed at the Raffles L'Ermitage Beverly Hills just one night after 13 hours flight from Moscow before next day flight to Las Vegas. We were pretty tired but really impressed by the hotel: open style magnificent lobby, a lot of fresh flowers, spacious and bright. The check-in was fast and easy, there are several receptionist and it tooks... more

Raffles L'Ermitage Hotel is by far one of the best hotels that I have ever stayed in! I was in Los Angeles with my husband to celebrate a special occassion and had booked a stay at Raffles L'Ermitage! From the momemt, we were greeted at the driveway to the front desk to our room, we felt as if we were... more