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BEST WESTERN Plus Heritage Inn

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1955 E Second St, Benicia, CA 94510
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Best prices for: 1 room 1 guest
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BEST WESTERN Plus Heritage Inn
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215 Reviews from our TripAdvisor Community

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Traveler rating
    107
    73
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    11
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (215)
  • Mar-May only
    (54)
  • Jun-Aug only
    (76)
  • Sep-Nov only
    (50)
  • Dec-Feb only
    (35)
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Lansing, MI, United States
1 review
1 of 5 stars Reviewed 1 week ago

This is the noisiest hotel ever. Our room was 100 feet from Route 680, at exactly the level of the road, as trucks and car engines struggle to get up a hill. The noise was constant all night long, making sleep almost impossible.

Review collected in partnership with Best Western

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Rio Vista, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This motel is an older facility but is well maintained, However the staff seems to treat every one like family so no matter how tired we are when we arrive it is a pleasure to be there. We have stayed at the Holiday inn express that is much newer but the staff there just seems to be doing there shift.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Dayton, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

At check in and check out, the woman who helped me was so friendly and nice. She really acted like she wanted me to return. She was fast and efficient. She accommodated my room request. The room was clean and nicely decorated. It has a microwave and refrigerator. The room was quiet. I was happy with everything except the breakfast.... More 

Review collected in partnership with Best Western

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Belvedere, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Our daughter's softball team had entered a softball tournament over the 4th of July. All teams, apparently, already knew that the BW was a great hotel, because it was tough getting a room! Other than the long checkin process, we were stunned with what the BW offered our family of 4! Tremendously spacious and clean room (with separate cleanliness pocket... More 

Review collected in partnership with Best Western

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charleston,sc, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel has a wonderful staff. Rooms were clean and they gave us an early check-in. Had to cancel last night of our planned stay and they were very accomodating to our need. Hotel is convenient to city and major highway.

Review collected in partnership with Best Western

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Fairbanks, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very nice staff and accommodations. However the pool needs more attention, cleaning the water and monitoring the visitor activity. The location of the hotel is perfect. Kind of pricey but less expensive than the other hotel on 5th.

Review collected in partnership with Best Western

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Glasgow, United Kingdom
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a very friendly and comfortable 3 nights, staying for the nearby NASCAR race at Sonoma, the hotel is in a great place for exploring north, east, west and south of the bay. Hotel is quiet and spacious, and Benicia itself is a nice small town.

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Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

The only item I don't carry with me is a bar of soap. I know have to change that and carry a bar with me. for the first time in all of my travels there was no soap in my hotel room. it was 4am and I was racing out to catch a plane in San fransico. I was naked... More 

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GFCANTU, Guest Relations Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for your review. Our staff is at your service 24 hours a day and would have been happy to have brought more toiletries to your room if we had only known you were without. Our soaps, shampoos, conditioners, and body lotions are displayed on the sink within reach of the shower. We also offer complimentary toothbrushes, toothpaste, razors,... More 

Glendale, Arizona
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My family and I stayed there 4 days and three nights. The complimentary breakfast has a wide variety of hot and cold foods. It was a pleasant surprise to find out Monday through Thursday they offer complimentary dinner too. The hotel staff is extremely friendly and helpful.

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Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

I was surprised at the facilities we had. Jacuzzi tub, kitchenette with sink, micro, fridge & coffee maker. Dog friendly with reasonable rates for the area which is near San Jose & San Francisco. The breakfast was good and all the facilities were beautiful. We would stay here again if we were in the area.

Review collected in partnership with Best Western

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