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Holiday Inn Express Benicia

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1375 East 5th Street, Benicia, CA 94510
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1 room 1 guest
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Holiday Inn Express Benicia
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80 Reviews from our TripAdvisor Community

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Traveler rating
    37
    29
    8
    4
    2
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32
16
5
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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    (17)
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    (18)
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Camby, Indiana
Level Contributor
67 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here while on a Napa Valley trip. Hotel was quite nice, beds were much more comfortable than a recent stay at a Crowne Plaza in San Jose. Breakfast was great. I'm sure to stay here again on my next Napa trip.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

I am really enjoying my stay at Holiday Inn Express. The staff is very friendly and great hospitality. I appreciate having breakfast every morning after I get off from work. The breakfast hostess Sheryl and breakfast host Xavier are very friendly and always doing a good job. Front desk Cindy and Kat are also very friendly and hard working.

Was this review helpful? Yes
Sydney, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 27, 2015

Looked for a place close by our families house and werent disappointed.. Very easy to find, friendly staff, very clean room, really nice buffet breakfast and free parking. Definitely recommend for family if 4.

Was this review helpful? Yes 1
Chico, California
1 review
4 of 5 stars Reviewed July 12, 2015

This hotel was quiet (we got in at 12:45AM). The gentleman at the counter was very pleasant and helpful. The breakfast was great - lot of things to choose from. It is close to downtown - we took a walk to downtown area.

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, You must of encountered Manny at check in. He is one of my shining stars. I am glad he was able to get you checked in quickly. Benicia is a small but robust town with so much to do. I personally enjoy the beautiful scenery. Thank you for staying with us and please visit us again soon. More 

1 review
5 of 5 stars Reviewed July 12, 2015

What a wonderful hotel. The entire staff here is fabulous! Check in went great. Breakfast is free and a real breakfast, fresh and clean, they put out a huge spread. The rooms are huge and the bed is so nice. I really don't sleep well away from home, but I am sleeping well here. Have I mentioned the customer laundry.... More 

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Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Diann, Thank you for your wonderful comments. I am so glad you enjoyed your stay. We strive ourselves to have the cleanest rooms and the freshest breakfast. The cookies are a big hit and I'm glad you were able to get your hands on some before they disappeared. I look forward to you staying with us again. More 

Benicia, California
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2015

It's a cute, quaint hotel and the rooms are very modern and clean. The hotel staff is very friendly, and the staff is always close by for anything you need. The breakfast was great too. The hotel is not really close to anything special, but you do get a good nights sleep there, and it's a great place to stay... More 

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BC
Level Contributor
88 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed June 30, 2015

Stayed here because we were attending the NASCAR race at Sonoma, which is 30 minutes away. We had bugs in our room, not bedbugs, but lots on tiny black ants that got into everything. I picked them out of my suitcase, make up bag and brushing them off of me. When we asked for another room we were told that... More 

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your recent feedback. I am so sorry that we did not exceed your expectations. We are contracted with one of the most reputable pest control in the Benicia area and they have already addressed the issue. The technician mentioned that the drought is a big factor on why ants are surfacing because we have never... More 

Napa, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 27, 2015

I hate to write this as now I may not be able to get a reservation again. Tis was the first time I stayed at this hotel. I travel 28 weeks a year and so I see a lot of hotels. The personal service from everyone but Cindy went over and above anything I have had at a hotel in... More 

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your wonderful comments towards the staff and hotel. We really appreciate the compliments. Our tall ceilings are a great attribute to the hotel. It keeps our rooms a lot cooler in the summer time too. I'm glad you were able to enjoy our local restaurants. My favorite is Sailor Jack's. I love the fish and... More 

California
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 4, 2015

I don't ordinarily review Holiday Inn Express hotels, but my experience with this one motivated me to do so. Benicia is a small town with some reasonable local options for overnights, but the Holiday Inn and the Best Western are the most visible choices. The HI was well located, staff were helpful and pleasant, the room was quite large and... More 

Was this review helpful? Yes 1
Rocklin, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 1, 2015

I have stayed at this hotel many times. I have experienced problems with poor internet service here and have made several complaints to the desk and also online reviews. The staff was iffy a while back but it is very solid now and very friendly. The only issue I have is the instruction of the internet for over two years... More 

Was this review helpful? Yes 1
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Randy, Thank you so much for taking time out of your busy schedule to write a review on your experience. Our wifi has been quite a challenge and we are working with our provider and vendors to see what options we have to improve this. We appreciate your patience and hope we can resolve this soon. It can definitely... More 

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