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Holiday Inn Express Benicia

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1375 East 5th Street, Benicia, CA 94510
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1 room 1 adult
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Holiday Inn Express Benicia
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93 Reviews from our TripAdvisor Community

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Springdale, Utah
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

I have one of the best night in my trip beautiful City lost stuff to do little rain but it'd no problems the the hotel is very good nice and clean and stuff very friendly Uno de los mejores hoteles en los que estado en mi viaje muy limpió y ls ciudad muy linda

Helpful?
Thank makuro26
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Terrible hotel, rude staff. I stayed here and was put in a handicapped room, these rooms are terrible , there's no place to put a bar soap or shampoo bottle. I asked numerous times to be switched to another room, and each time I was just given the run around.

Helpful?
Thank dru1007
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear DRU1007, I appreciate your feedback. I apologize that we did not have the soap holder for you. We were able to install one for you shortly after you notified us. I'm so sorry that you felt that the staff was rude. I can proudly say that the team and I went above and beyond the call of duty to... More 

Arvada, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good sized room, Very helpful front desk staff. They were very accommodating. Since we had a handicapped card, we were able to park inside a rather small garage. Not sure about other parking, Our friends had some airport connection problems and the people at the hotel tried to help them exchange the last night's lodging payment for lodging at another... More 

Helpful?
Thank Hickory311
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 28, 2015

We stayed over the Christmas holiday and it was just as expected. Clean room, decent food for breakfast. Actually the cinnamon rolls were EXCELLENT! Hot and fresh. I like that they had trays available for transport back to the room. This wasn't for business so I don't know how the computer room was, but as in any hotel, their idea... More 

Helpful?
Thank Dalis S
North Bay, SF Area
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 25, 2015

return for another lodging. Very clean both at the front desk, as well as the room. Centrally located to sights in Benicia, without the crowding of being downtown. Staff very attentive to needs of clients. I misplaced my card while moving in, informed day staff and card was promptly replaced. The continental meal was very good, sufficient and functioning until... More 

Helpful?
Thank derhyl h
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Derhyl, Welcome to the IHG Rewards family! Thank you for your feedback. I am glad we were able to get you a replacement card right away. We look forward to seeing you again soon. More 

Level Contributor
64 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 19, 2015 via mobile

Front desk staff went above and beyond to help me with my business needs. Had several reports to get out and the computer in the business center didn't have office on it. They took time out of their schedule to scan and email me what I needed. Thank you Kat and Mel at the front. Besides that the hotel has... More 

Helpful?
Thank Bradley O
Benicia, California
1 review
5 of 5 stars Reviewed December 3, 2015

Stay there several times a month for business. Staff is friendly and professional, rooms are clean and warm! Great breakfast in the morning and cookies at night..Parking is in a garage, safe! Had a work out room as well, open 24 hours

Helpful?
Thank Paul T
Litchfield Park, Arizona
1 review
5 of 5 stars Reviewed November 27, 2015

Great hotel. Rooms are spacious and comfortable. Breakfast his great, especially Xavier who greets us each morning with a smile. Very convenient location, but extremely quiet. I would definitely stay here again.

Helpful?
Thank Hokulani E
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Hokulani, Thank you for your feedback. We are so lucky to have Xavier in our team. He genuinely enjoys what he does and does it with a smile everyday. I will share this review with him and the team. We look forward to seeing you again. Happy Holidays to you and your family. More 

Los Angeles, California
1 review
5 of 5 stars Reviewed November 2, 2015

The desk clerk Madalyne was the bomb. She was very helpful with the check in and also providing me with the local restaurants. Madalyne and Sam are the BOMB!! They offered for us to come down for some fresh baked cookies which were very good. The rooms were very clean and comfortable.

Helpful?
Thank GEMINI1020
1 review
5 of 5 stars Reviewed October 21, 2015 via mobile

Staff was friendly and bent over backwards to help us. Was very kid friendly. Fresh cookies in the afternoon, and a build your own breakfast with lots of fresh options! Even a pancake machine! If you'd like more quiet, do request a room away from the freeway.

Helpful?
Thank Sarah K
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