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Holiday Inn Express Benicia

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1375 East 5th Street, Benicia, CA 94510
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Holiday Inn Express Benicia
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Holiday Inn Express Benicia
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68 reviews from our community

Traveler rating
    30
    25
    8
    3
    2
See reviews for
29
14
5
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Suisun City, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Every person I came in contact with was super. Shelly was awesome to me at the front desk. I came back the next day and dealt with Kat, Lizbeth and they were both just as awesome. I can't forget Kim in the breakfast area..... Super lady and was just there to greet me in the lounge area.

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, It's a delightful feeling knowing you've made a guest feel complete. Thank you so much for all the wonderful comments. Our guests are our number one priority. Kat and Lizbeth are amazingly genuine and unique individuals who work day in and day out to make sure every person they come in contact with is touched. Kim's is always... More 

Gaston, South Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I just want to say that every time that I come through your hotel door's CAT! greets not only ME! but everybody else with a very cheerful, warming and charming smile and in just the short time I've been staying here It feel's like she has known me for years and has been very helpful on taking care of any... More 

Was this review helpful? Yes
Shelly V, Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, I am so glad you got to meet Cat. She's the newest member of our team and is an amazing attribute to the hotel. I can't say enough about how wonderful she is. We are so lucky to have her. I will share your review with Kat and the rest of the team. Thank you for your business... More 

Chicago
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Clean and a nice place to stay. Service was good especially with Manny at the front desk. I stayed here for ~10days. The only thing that would be better was updating the gym equipment as they were very dated

Was this review helpful? Yes
Shelly V, Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your wonderful compliments. I am so proud to have Manny on my team. I will share your review with him and the team. I am currently in the process of updating our gym equipment. I am working with a few vendors to find the best machines that will suit our guests. I look forward to... More 

Hammonton, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 17, 2015

All of the staff were friendly and helpful but Manny was the standout.He had the coffee ready early and the breakfast out shortly thereafter.Our business required us to be on the road by 6:30 and we had time to get a bite to eat first. Clean and quiet.Microwave and fridge in room.We stayed for a week and my only complaint... More 

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your wonderful compliments. Manny is one of the most caring individuals that I've come across. He is a shining star and I will be sharing this review with him as well as the team. I will investigate the dryer issue and request for repairs if necessary. We hope you stay with us again in the... More 

Tampa, Florida
Top Contributor
251 reviews 251 reviews
29 hotel reviews
325 helpful votes 325 helpful votes
1 of 5 stars Reviewed February 15, 2015

First of all, I want to preface this by saying I read the last two years worth of reviews on TripAdvisor before deciding to book at this hotel (since there weren’t that many recent reviews, it didn’t take that long). And while there were a relatively large number of complaints about this hotel, I took into consideration the fact that... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Benicia, responded to this review

Dear Radeksgrl, Thank you for taking the time to write a review about our hotel. It is truly disheartening that your experience at our hotel fell below your satisfaction. We would like to follow up on your concerns so I have sent you a private message to obtain more information. I look forward to hearing back from you and have... More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed February 13, 2015

This is a clean comfortable hotel close to lots of fine dining establishments. Manny and Dulce were helpful and professional. The free breakfast was good and served e.arly enough for us to get to our 7:00AM meetings without having to rush

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your response. I will share your response with Manny and Dulce. They both work very hard to make sure all guest expectations are met. It's a pleasure to have them as a part of my team. We look forward to you staying with us again soon. More 

san diego
Contributor
11 reviews 11 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 30, 2015

Great Friendly Staff, very comfortable bed and pillows, quite, clean room but limited parking. The breakfast was run of the mill but fresh. Not much room around the sink in the bathroom. Room had microwave and refrigerator and could not hear the refrigerator cycling.

Was this review helpful? Yes
Peoria, Arizona
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 17, 2014

We stayed 2 nights while we were visiting a local college. It was a 2 bedroom, 2 bathroom set up on the second floor (room201). The first room was as expected -- 2 queen size beds and a bathroom. The second bedroom was very big -- almost too big it seemed empty. I would recommend the hotel add a sofa... More 

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Edmonton, Canada
Top Contributor
54 reviews 54 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 24, 2014

We arrived late after a long day at Six Flags- the front end staff was helpful & quickly got me checked in. I was able to book using my Holiday Inn points which gave me a free night. Our room was large, included two beds, flat screen TV, table, fridge & microwave. The bathroom seemed a bit small for the... More 

Was this review helpful? Yes
Anchorage, Alaska
Contributor
17 reviews 17 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 16, 2014

The Holiday Inn Express in Benicia offers updated rooms with a handsome urban decor. The bed was exceptionally comfortable, with quality linens and a choice of firm or soft pillows. Breakfast was very good, with a nice variety of hot and cold items (eggs, pancakes, bacon, fruit, yogurt, hot and cold cereals, and warm cinnamon rolls). Breakfast was available for... More 

Was this review helpful? Yes 2
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