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Holiday Inn Express Benicia

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1375 East 5th Street, Benicia, CA 94510
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Holiday Inn Express Benicia
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73 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Napa, California
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I hate to write this as now I may not be able to get a reservation again. Tis was the first time I stayed at this hotel. I travel 28 weeks a year and so I see a lot of hotels. The personal service from everyone but Cindy went over and above anything I have had at a hotel in... More 

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California
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I don't ordinarily review Holiday Inn Express hotels, but my experience with this one motivated me to do so. Benicia is a small town with some reasonable local options for overnights, but the Holiday Inn and the Best Western are the most visible choices. The HI was well located, staff were helpful and pleasant, the room was quite large and... More 

Was this review helpful? Yes 1
Rocklin, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel many times. I have experienced problems with poor internet service here and have made several complaints to the desk and also online reviews. The staff was iffy a while back but it is very solid now and very friendly. The only issue I have is the instruction of the internet for over two years... More 

Was this review helpful? Yes 1
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Randy, Thank you so much for taking time out of your busy schedule to write a review on your experience. Our wifi has been quite a challenge and we are working with our provider and vendors to see what options we have to improve this. We appreciate your patience and hope we can resolve this soon. It can definitely... More 

Daytona Beach
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 3, 2015

Holiday Inn Benicia, in our humble opinion, earn an overall excellent rating. We were not expecting much because we were disappointed in our previous stay at Holiday Inn; however, were surprised on our 3-Day stay: front desk were conscientious of guests needs; housekeeping staff were acommodating; the room was absolutely clean and fresh; no problems on parking (spacious); security was... More 

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Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 3, 2015

If you are ever in the Benicia area and need a fantastic hotel with great staff to stay at, please do yourself a favor and stay at the Holiday Inn on 5th street. The staff takes care of you like you are family and the rooms make you feel like you are at home. A+.

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your awesome compliments. I'm so happy that you enjoyed your stay. Please stay with us again soon! More 

Suisun City, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 27, 2015

Every person I came in contact with was super. Shelly was awesome to me at the front desk. I came back the next day and dealt with Kat, Lizbeth and they were both just as awesome. I can't forget Kim in the breakfast area..... Super lady and was just there to greet me in the lounge area.

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, It's a delightful feeling knowing you've made a guest feel complete. Thank you so much for all the wonderful comments. Our guests are our number one priority. Kat and Lizbeth are amazingly genuine and unique individuals who work day in and day out to make sure every person they come in contact with is touched. Kim's is always... More 

Gaston, South Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed March 19, 2015

I just want to say that every time that I come through your hotel door's CAT! greets not only ME! but everybody else with a very cheerful, warming and charming smile and in just the short time I've been staying here It feel's like she has known me for years and has been very helpful on taking care of any... More 

Was this review helpful? Yes
Shelly V, Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, I am so glad you got to meet Cat. She's the newest member of our team and is an amazing attribute to the hotel. I can't say enough about how wonderful she is. We are so lucky to have her. I will share your review with Kat and the rest of the team. Thank you for your business... More 

Chicago
1 review
4 of 5 stars Reviewed March 19, 2015

Clean and a nice place to stay. Service was good especially with Manny at the front desk. I stayed here for ~10days. The only thing that would be better was updating the gym equipment as they were very dated

Was this review helpful? Yes
Shelly V, Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your wonderful compliments. I am so proud to have Manny on my team. I will share your review with him and the team. I am currently in the process of updating our gym equipment. I am working with a few vendors to find the best machines that will suit our guests. I look forward to... More 

Hammonton, New Jersey
Level Contributor
3 reviews
5 of 5 stars Reviewed February 17, 2015

All of the staff were friendly and helpful but Manny was the standout.He had the coffee ready early and the breakfast out shortly thereafter.Our business required us to be on the road by 6:30 and we had time to get a bite to eat first. Clean and quiet.Microwave and fridge in room.We stayed for a week and my only complaint... More 

Was this review helpful? Yes
Shelly V, General Manager at Holiday Inn Express Benicia, responded to this review

Dear Guest, Thank you for your wonderful compliments. Manny is one of the most caring individuals that I've come across. He is a shining star and I will be sharing this review with him as well as the team. I will investigate the dryer issue and request for repairs if necessary. We hope you stay with us again in the... More 

Tampa, Florida
Level Contributor
251 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 343 helpful votes
1 of 5 stars Reviewed February 15, 2015

First of all, I want to preface this by saying I read the last two years worth of reviews on TripAdvisor before deciding to book at this hotel (since there weren’t that many recent reviews, it didn’t take that long). And while there were a relatively large number of complaints about this hotel, I took into consideration the fact that... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Benicia, responded to this review

Dear Radeksgrl, Thank you for taking the time to write a review about our hotel. It is truly disheartening that your experience at our hotel fell below your satisfaction. We would like to follow up on your concerns so I have sent you a private message to obtain more information. I look forward to hearing back from you and have... More 

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