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All 3 Ben Lomond hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   9733 Highway 9, Ben Lomond, CA 95005 (Formerly Coast Redwood Inn & Suites)
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Ranked #1 of 3 hotels in Ben Lomond
A recent review
4 of 5 stars Reviewed December 30, 2013
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42 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
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English first
Top Contributor
69 reviews 69 reviews
40 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 30, 2013

At a discount rate this place is OK; My wife liked it so I'm giving it a 4 otherwise 3+ I'd hate to pay their full fare; so reserve on-line. The continental breakfast is decent and you can enjoy it with your coffee next to the creek. The am female clerk was extremely rude and carried on a 1/2 plus... More

Was this review helpful? Yes 1
Top Contributor
59 reviews 59 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed October 5, 2013

Seldom disappointed when stopping here. Clean rooms friendly service and nice location. The staff have always been very helpful in providing whatever we need. This last trip the ice machine was broken but the staff delivered ice to the rooms.

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Santa Ana, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 26, 2013

Don’t stay here if you expect your room to be serviced! We stayed two nights. We were out most of the second day and returned to our room late in the evening to find it a complete mess – unmade bed, no new tiles, trash barrels full, etc. We complained and the clerk said there was nothing she could do.... More

Was this review helpful? Yes 2

Travelers are raving about these Ben Lomond hotels

Philadelphia, Pennsylvania
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 20, 2013

The room was clean, spacious and pleasant. What really made this place great was the helpful staff. We had a few requests that were promptly followed up on by different staff members. The breakfast was yummy; fresh waffles, bananas, cereal, and yogurt. While eating we observed staff cleaning and adding to the breakfast bar twice keeping the small area clean... More

Was this review helpful? Yes 1
Kelseyville, California, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 8, 2013

This hotel fell way below my approval level. Ali (she was so good at keeping people from getting really mad) at the front desk and the pool were the only saving graces. They were very short staffed and had almost zero rooms ready for occupants at the 2:00 check-in time. We all wasted our time by the pool cause there... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 1, 2013 via mobile

A friend and I made reservations here for July 24th, 2013 after being at the boardwalk all day. We stayed in room 211 and notice bed bugs. They moved us to room 209 and again bed bugs. They gave us our money back. And I will never stay in this hotel or any related ever again. I am completely grossed... More

Was this review helpful? Yes 2
Wheaton, Illinois, United States
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 7, 2013

When I checked in (June 20th, 2013), the girl at the desk was very nice. I went to my room (room 111) and just wanted to sleep after a long day. I woke up at 3am to use the bathroom. When I turned the light on I saw several bed bugs crawling around my sheets and pillows. I went to... More

Was this review helpful? Yes 5
Kalamazoo, Michigan
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 4, 2013

We were pleasantly surprised. On the outside, it looks like a charming motel from the 1950s, but on the inside, the rooms are modern. Our bed was comfortable, and the curtains kept the light out - not that there was a lot, the beautiful redwoods and pines added shade. Our second floor king room had a coffee maker, toiletries, digital... More

Was this review helpful? Yes 1
Wellington, New Zealand
Top Contributor
91 reviews 91 reviews
44 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed June 21, 2013

I am writing this review whilst lying in bed in a room on the second floor listening to two women ( one apparently drunk) in the next door room who are talking loudly about their various and different problems. Fine for them but I really don't need to know every detail through the connecting door system which clearly makes these... More

Was this review helpful? Yes 1
Boise, Idaho
Senior Contributor
34 reviews 34 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 6, 2013 via mobile

I guess it's all about expectations, but we found this hotel to be just fine. The location is great, we found it quiet, & the surroundings are beautiful. The staff helped us with our questions about restaurants & getting to Big Basin Redwoods SP. I wouldn't hesitate to stop here again.

Was this review helpful? Yes 1

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Additional Information about Quality Inn & Suites

Also Known As:
Quality Inn And Suites
Quality Hotel Ben Lomond
Quality Hotel
Quality Inn Ben Lomond
Address: 9733 Highway 9, Ben Lomond, CA 95005 (Formerly Coast Redwood Inn & Suites)
Phone Number:
Location: United States > California > Ben Lomond
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Ben Lomond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Official Description (provided by the hotel):
Welcome to the Quality Inn & Suites Santa Cruz Mountains, a relaxing resort Inn located near The Santa Cruz Beach Boardwalk and coastal beaches located near Santa Cruz, California. Our newly rejuvenated Inn features various room appointments, signature amenities and award- winning hospitality to make your perfect Santa Cruz, CA getaway. ... more   less 
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