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All 3 Ben Lomond hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   9733 Highway 9, Ben Lomond, CA 95005 (Formerly Coast Redwood Inn & Suites)
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Ranked #1 of 3 Hotels in Ben Lomond
A recent review
4 of 5 stars reviewed 4 weeks ago
SimaGeorge Houston, Texas
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52 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Chicago, Illinois
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

After checking in at 7 PM , and entering my room, I noticed a strong odor of what smelled like cat urine. I went right back to the office and asked for a new room .The clerk said there were no rooms available , after checking the room he said he couldn't smell the odor. He ran a fan for... More

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Houston, Texas
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Great location close to Santa Cruz. Hotel is old, but rooms are clean, showers very roomy. The continental breakfast is good - eggs in addition to traditional breads and cereals. Considering limited lodging choices in the area and low cost of this hotel, it is a good place to stay.

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Merced, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 6, 2014

Hotel room smelled like mold front desk clerk said he could not smell it and would not allow us to change rooms. Prior guests dirty underwear left on floor along with half eaten food and a sock! Shower curtain covered in mold, coffee pot filthy. Was given part of my money back but not all. Manager said I would have... More

Was this review helpful? Yes 1
Belmont, CA
16 reviews 16 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 6, 2014

This is an older motel style lodging located in a beautiful setting in the Santa Cruz Mountains. We stay here because it is close to Boulder Creek where we play golf and also to Santa Cruz. It was clean, had a frig and coffee maker (both important to me) and an expanded breakfast included. The bed was comfortable and there... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

We stayed in room 111. First of all, it had a really bad smell of BO. Then the air conditioner did not work, which they did fix it. There was mold on the bottom of the drapes. The bottom of the tub was very slippery which made it a unsafe situation. We did let them know about all the problems... More

Was this review helpful? Yes 1
Kirsten A, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More

Senior Contributor
24 reviews 24 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed July 19, 2014

This is far from a cheap motel (we were there at peak time), however the facilities, room and service were shocking. At check in the receptionist was rude, accusing us of fabricating our booking, before finding we had a reservation, but not offering an apology. She refused to look for a phone number for us where we were attending a... More

Was this review helpful? Yes 3
Eugene, Oregon
12 reviews 12 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 28, 2014

I was looking for reasonably priced lodging near the beach or in the redwoods near Santa Cruz. this place was more expensive than Best Western in Scotts Valley. Clearly QI has tried to upgrade an old motel by adding fancy bathroom counters. Doesn't quite cut it.

Was this review helpful? Yes 3
Trabuco Canyon, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2014

Pretty location surrounded by pine trees. Motel but upgraded bathroom Refrigerator but no micro Light breakfast including eggs Pool but not heated. Would stay here again because of closeness to hiking

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San Diego, California
1 review
5 of 5 stars Reviewed May 26, 2014

Ben Lomond is really special...a perfect little mountain town with a ton of charm. It's hard to have a bad time here! This hotel was a great place!! What a steal for a clean, friendly, charming little place in this town. Free wi-fi, comfortable bed, great service...not sure what else you could want in a hotel in a mountain town.... More

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Gentofte, Denmark
Top Contributor
89 reviews 89 reviews
36 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed April 21, 2014

Good locations for visiting Big Basin Redwoods State Park. Wi-Fi was fast and free, nice complimentary breakfast, pool was closed but too cold for that anyway when we were there. No bed bugs in our beds - my husband and daughter looked very carefully  For a 2 star properly and the price paid we were very happy with our... More

Was this review helpful? Yes 1
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Additional Information about Quality Inn & Suites

Address: 9733 Highway 9, Ben Lomond, CA 95005 (Formerly Coast Redwood Inn & Suites)
Phone Number:
Location: United States > California > Ben Lomond
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Hotel Ben Lomond
Quality Inn And Suites
Quality Inn Ben Lomond

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