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All 3 Ben Lomond hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   9733 Highway 9, Ben Lomond, CA 95005 (Formerly Coast Redwood Inn & Suites)
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Ranked #1 of 3 Hotels in Ben Lomond
A recent review
5 of 5 stars Reviewed November 21, 2014
William J New York City, New York
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55 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Ben Lomond, California
2 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Disgustingly filthy room!!!! Noisy guest above, no response from staff to switch rooms = MISERABLE night. The room was so filthy we were afraid to turn on the heat for fear of the air we would breathe.

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New York City, New York
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 21, 2014

Stayed here due to all hotels in Silicon Valley being full. About a 50-minute, dark drive from San Jose into the heart of the Santa Cruz Mountains ... but well worth it. Quaint, quiet hotel nestled in a redwood forest and a tiny little mountain town. The hotel itself is terrific ... spotlessly clean, very well cared for, obviously the... More 

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New York City, New York
Senior Contributor
38 reviews 38 reviews
38 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 7, 2014

I was here for a wedding up the hill in Sequoia retreat center, so this was the absolutely closest option for me. The town itself doesn't have much to recommend it, so I probably wouldn't have picked it otherwise. Well...it's a Quality Inn. Nothing fancy, but nothing wrong, either. My room was clean, fairly comfortable, and I had no problems... More 

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Chicago, Illinois
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 7, 2014

After checking in at 7 PM , and entering my room, I noticed a strong odor of what smelled like cat urine. I went right back to the office and asked for a new room .The clerk said there were no rooms available , after checking the room he said he couldn't smell the odor. He ran a fan for... More 

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Houston, Texas
5 reviews 5 reviews
4 of 5 stars Reviewed August 16, 2014

Great location close to Santa Cruz. Hotel is old, but rooms are clean, showers very roomy. The continental breakfast is good - eggs in addition to traditional breads and cereals. Considering limited lodging choices in the area and low cost of this hotel, it is a good place to stay.

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Merced, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 6, 2014

Hotel room smelled like mold front desk clerk said he could not smell it and would not allow us to change rooms. Prior guests dirty underwear left on floor along with half eaten food and a sock! Shower curtain covered in mold, coffee pot filthy. Was given part of my money back but not all. Manager said I would have... More 

Was this review helpful? Yes 3
Belmont, CA
16 reviews 16 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 6, 2014

This is an older motel style lodging located in a beautiful setting in the Santa Cruz Mountains. We stay here because it is close to Boulder Creek where we play golf and also to Santa Cruz. It was clean, had a frig and coffee maker (both important to me) and an expanded breakfast included. The bed was comfortable and there... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

We stayed in room 111. First of all, it had a really bad smell of BO. Then the air conditioner did not work, which they did fix it. There was mold on the bottom of the drapes. The bottom of the tub was very slippery which made it a unsafe situation. We did let them know about all the problems... More 

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Kirsten A, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Senior Contributor
25 reviews 25 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed July 19, 2014

This is far from a cheap motel (we were there at peak time), however the facilities, room and service were shocking. At check in the receptionist was rude, accusing us of fabricating our booking, before finding we had a reservation, but not offering an apology. She refused to look for a phone number for us where we were attending a... More 

Was this review helpful? Yes 3
Eugene, Oregon
13 reviews 13 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed May 28, 2014

I was looking for reasonably priced lodging near the beach or in the redwoods near Santa Cruz. this place was more expensive than Best Western in Scotts Valley. Clearly QI has tried to upgrade an old motel by adding fancy bathroom counters. Doesn't quite cut it.

Was this review helpful? Yes 3
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Additional Information about Quality Inn & Suites

Address: 9733 Highway 9, Ben Lomond, CA 95005 (Formerly Coast Redwood Inn & Suites)
Phone Number:
Location: United States > California > Ben Lomond
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 25
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Also Known As:
Quality Hotel Ben Lomond
Quality Inn And Suites
Quality Inn Ben Lomond

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