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All 3 Ben Lomond hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   9733 Highway 9, Ben Lomond, CA 95005 (Formerly Coast Redwood Inn & Suites)
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Ranked #1 of 3 hotels in Ben Lomond
A recent review
5 of 5 stars Reviewed May 28, 2014
Jonrpunkrock Trabuco Canyon, California
  • Reviews (47)
  • Photos (30)
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47 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
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English first
Eugene, Oregon
12 reviews 12 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 28, 2014

I was looking for reasonably priced lodging near the beach or in the redwoods near Santa Cruz. this place was more expensive than Best Western in Scotts Valley. Clearly QI has tried to upgrade an old motel by adding fancy bathroom counters. Doesn't quite cut it.

Was this review helpful? Yes 1
Trabuco Canyon, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 28, 2014

Pretty location surrounded by pine trees. Motel but upgraded bathroom Refrigerator but no micro Light breakfast including eggs Pool but not heated. Would stay here again because of closeness to hiking

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San Diego, California
1 review
5 of 5 stars Reviewed May 26, 2014

Ben Lomond is really special...a perfect little mountain town with a ton of charm. It's hard to have a bad time here! This hotel was a great place!! What a steal for a clean, friendly, charming little place in this town. Free wi-fi, comfortable bed, great service...not sure what else you could want in a hotel in a mountain town.... More

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Gentofte, Denmark
Top Contributor
90 reviews 90 reviews
36 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed April 21, 2014

Good locations for visiting Big Basin Redwoods State Park. Wi-Fi was fast and free, nice complimentary breakfast, pool was closed but too cold for that anyway when we were there. No bed bugs in our beds - my husband and daughter looked very carefully  For a 2 star properly and the price paid we were very happy with our... More

Was this review helpful? Yes 1
Top Contributor
95 reviews 95 reviews
25 hotel reviews
97 helpful votes 97 helpful votes
2 of 5 stars Reviewed April 17, 2014

Our stay at the Quality Inn Ben Lomond was marred by the TRI-FECTA: Pests (ants in the bathroom); noise (the walls and ceilings are so thin you can hear conversations in the next room and people walking in the upstairs room) and bad smells (apparently they had just shampooed the carpets and the chemical smells reeked). We aired out the... More

Was this review helpful? Yes 4
Top Contributor
74 reviews 74 reviews
43 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 30, 2013

At a discount rate this place is OK; My wife liked it so I'm giving it a 4 otherwise 3+ I'd hate to pay their full fare; so reserve on-line. The continental breakfast is decent and you can enjoy it with your coffee next to the creek. The am female clerk was extremely rude and carried on a 1/2 plus... More

Was this review helpful? Yes 3
Top Contributor
61 reviews 61 reviews
28 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed October 5, 2013

Seldom disappointed when stopping here. Clean rooms friendly service and nice location. The staff have always been very helpful in providing whatever we need. This last trip the ice machine was broken but the staff delivered ice to the rooms.

Was this review helpful? Yes 1
Santa Ana, California
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 26, 2013

Don’t stay here if you expect your room to be serviced! We stayed two nights. We were out most of the second day and returned to our room late in the evening to find it a complete mess – unmade bed, no new tiles, trash barrels full, etc. We complained and the clerk said there was nothing she could do.... More

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 20, 2013

The room was clean, spacious and pleasant. What really made this place great was the helpful staff. We had a few requests that were promptly followed up on by different staff members. The breakfast was yummy; fresh waffles, bananas, cereal, and yogurt. While eating we observed staff cleaning and adding to the breakfast bar twice keeping the small area clean... More

Was this review helpful? Yes 2
Kelseyville, California, United States
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 8, 2013

This hotel fell way below my approval level. Ali (she was so good at keeping people from getting really mad) at the front desk and the pool were the only saving graces. They were very short staffed and had almost zero rooms ready for occupants at the 2:00 check-in time. We all wasted our time by the pool cause there... More

Was this review helpful? Yes 2
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Additional Information about Quality Inn & Suites

Address: 9733 Highway 9, Ben Lomond, CA 95005 (Formerly Coast Redwood Inn & Suites)
Phone Number:
Location: United States > California > Ben Lomond
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Quality Inn & Suites 2*
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Also Known As:
Quality Hotel Ben Lomond
Quality Inn And Suites
Quality Inn Ben Lomond

30 photos of this hotel

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Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Welcome to the Quality Inn & Suites Santa Cruz Mountains, a relaxing resort Inn located near The Santa Cruz Beach Boardwalk and coastal beaches located near Santa Cruz, California. Our newly rejuvenated Inn features various room appointments, signature amenities and award- winning hospitality to make your perfect Santa Cruz, CA getaway. ... more   less 
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