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Holiday Inn Express Hotel & Suites Banning

2.5 of 5
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3020 West Ramsey Street, Banning, CA 92220
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Holiday Inn Express Hotel  & Suites Banning
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Ranked #2 of 7 Hotels in Banning
A recent review
5 of 5 stars reviewed 3 days ago
77mockmotorspitcher Torreon, Mexico
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96 Reviews from our TripAdvisor Community

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Traveler rating
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    35
    16
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Torreon, Mexico
Top Contributor
157 reviews 157 reviews
38 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

stopped here for the night on our way to LA so we wouldnt have long day drive into LA the next day........katie who checked us in was a gem and recognized me as a platinum IHG customer and gave me a nice upgrade........we enjoyed having 2 tvs so we could enjoy different programs.........will for sure use this hotel again if... More 

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Colorado
Top Contributor
110 reviews 110 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Encore visit to the outlet malls, so once again chose HIE. The location is convenient and the rate is so much cheaper than Palm Springs. The rooms are large, 9-foot ceilings, well-equipped and good amenities. Breakfast is decent. We noticed wear and tear on the furniture; not so much from age, as abuse by occupants. Come on people, don't be... More 

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San Francisco, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our first time staying at a holiday inn express and truly amazed how much nicer this place is compared to hyatt regency express. Our room was clean and our breakfast was good....not stale like the other hotel mentioned. We enjoyed our stay here so much that now we actually look for a holiday inn express to stay in... More 

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Kenwood, California
Top Contributor
135 reviews 135 reviews
29 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a nice, clean hotel. All was well until I got home after 2 nights and realized the maid had helped herself to my Estée Lauder makeup, room 307 on the morning of June 6th. She stole about $100 worth of items, including mascara, cover up, perfume and eyeliner. Again, this was Estée Lauder, not Mabelinne. Disgusting.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Banning, responded to this review

Dear Kris132, Thank you for taking the time to write a review about our hotel. It is disheartening to learn that your recent experience with us was less than desirable. We would love to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message in... More 

mosinee
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 6, 2015

Stayed in a suite for $199/night. Room a little shabby but beds were horrible. Fall to the middle. Never stay there again. Did not expect this from a Holiday Inn. They have to change or no one should ever go there.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Banning, responded to this review

Dear Mosineeclown, Thank you for your recent stay with us and reviewing our property. We're sorry to hear that your recent stay did not meet your expectations. Please accept our apologies for not being able to deliver an exemplary Hotel stay experience. We appreciate your feedback as this is our best resource for improving guest services. Again, thank you for... More 

Bangkok, Thailand
Top Contributor
52 reviews 52 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed May 5, 2015

Hotel is pretty close to Desert Hill Premium Outlet (driving 5-10 minutes). The hotel exterior and interior look new and nice. However, I didn't have room upgrade even I am the IHG platinum member. Window was broken and cannot open. Some front desk staff seem not friendly. Breakfast was just OK for holiday inn express standard but it didn't look... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Banning, responded to this review

Dear Jobby005, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 22, 2015

The hotel was well-maintained. The desk clerk, Katie, was exceptionally friendly, engaging and helpful; she was a real high point in our stay. The room was exceptionally clean and well maintained; the bathroom was also very clean and pleasant and the bed was reasonably comfortable. The wi-fi connection was so spotty as to be unusable. This, however, may have been... More 

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New York
Top Contributor
60 reviews 60 reviews
60 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed April 20, 2015

We arrived at the hotel to be greeted by Kate at the front desk who didn't seem to be very happy. I was not greeted as a Platinum member and was not offered an amenity. I had three rooms reserved for a group of 10 people. We were given probably the worst rooms in the hotel on the first floor... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Banning, responded to this review

Dear meanchat, Thank you for being an IHG Rewards Club Platinum Elite member and for leaving us a valuable feedback. Please accept our sincere apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. While we understand that your stay was not 100% satisfactory, we would hope that... More 

Christchurch, New Zealand
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 7, 2015

I haven't ever stayed at a Holiday Inn before and I was very pleased with the service and quality of the hotel. Even though it is close to the freeway, never heard it all night but that might be because of the long flight and drive from LA. The complimentary breakfast was good, very busy at the time of the... More 

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Gilbert, Arizona
Top Contributor
59 reviews 59 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 24, 2015

This Holiday Inn Express is rather small but adequate. We found the room fresh and relatively new. The staff were courteous and kind. The breakfast was typical of Holiday Inn fare. This is a good place to stay if traveling along I-10 near Palm Springs. There is not much to do at the hotel as it is small, but a... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Banning, responded to this review

Dear LPB627, Thank you for your recent stay with us and reviewing our property. I am more than happy that you liked the new and fresh looks of our rooms and found our staff to be friendly and accommodating. However, kindly accept my apologies that the fitness room didn't meet your expectations. I appreciate your feedback as this is our... More 

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