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BEST WESTERN Heritage Inn

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253 Trask Street, Bakersfield, CA 93314-9756
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1 room 1 adult
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BEST WESTERN Heritage Inn
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172 Reviews from our TripAdvisor Community

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Level Contributor
11 reviews
6 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Had an okay stay att this hotel. The staff were friendly and the parking was free and good. The room was clean but a little bit old. The Bathroom was ok and clean. The breakfast is minimalistic and not so nice but it works. It was safe and not noisy.

Helpful?
Thank Torgeir F
kav d, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Torgeir F, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Palo Alto, California
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It's a clean, reasonable highway overnight stop. On this stretch of I-5 (Buttonwillow to west Bakersfield), your choices are between this and the Vagabond Inn, Motel 6, Super8, Econolodge - all around 80-90 minutes north once you get out of the LA grind. I would generally consider BW a little better then those others. There's a few similar options 45... More 

Helpful?
2 Thank yuppiescum
kav d, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Yuppiescum, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Santa Clara, CA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We reserved this hotel for a quick night's rest on our drive to Disneyland. We stopped in around 10:30pm, had a quick and painless check-in, and found our room easily. Our three kids were sleeping in the car, but woke up when we went inside our room. Our heater quickly warmed up the room, which was decently sized, and contained... More 

Helpful?
Thank Stephanie l
DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review

Dear Stephanie, Thank you for sharing your feedback about your stay with us. We delighted to know that you found our hotel clean and comfortable.We are sorry if you did not find the cartoons channel on T.V. However, your feedback is very important to us as we strive to continuously improve the quality of our services to provide an exceptional... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

After Driving about four hours from San Diego we decided to take a break for the next day and stop here. I got out of the car to a bad smell. I joked about it to the lady at the front desk and she said that there is a dairy down the street. To be expected in Bakersfield. We get... More 

Review collected in partnership with Best Western

Helpful?
Thank Anna L
DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review

Dear Anna, Thank you for taking the time to complete our online survey regarding your recent stay with us. We are pleased to note that you were surprised that our hotel is really nice to stay with, and we're glad that you want to stay with us again in your future visits. Your satisfaction is very important to us and... More 

Dallas, Texas
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Our stay started out poorly and got worse. It took 18 miles on local roads to reach here from CA58. This is not all their fault but it wasn't fun. I had received two e-mails from Best Western saying they were excited about our upcoming stay with them. I wasn't very happy when I arrived and it took 10 minute... More 

Helpful?
Thank Mike H
DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review

Dear Mike, Thank you very much for taking the time to post a review about your stay with us. On behalf of our team, I would like to apologize for failing to exceed your expectations.Your satisfaction is very important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Carlsbad, United States
1 review
1 of 5 stars Reviewed December 25, 2015

This Bakersfield Best Western hotel is TERRBILE - stay anywhere else!! There is no value here! We paid $100 for a night's stay - what a rip off! The bed was AWFUL (lumpy and the mattress was very uneven). The HVAC unit did not work properly (sounded like a jet engine taking off). The room was dirty, the shower pressure... More 

Review collected in partnership with Best Western

Helpful?
Thank Peter H
DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review

Dear Peter, Thank you for taking the time to post a review regarding your recent stay with us. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the things that you had mentioned. I have shared your feedback to my staff to ensure we handle these type of situations differently in the future.... More 

Mesa, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 20, 2015

The staff here at Best Western Heritage Inn, Bakersfield, CA are so very nice and genuinely care about my stay and the quality of the hotel for their customers. I will stay at this Best Western again, and again and again....

Review collected in partnership with Best Western

Helpful?
Thank Karen A
kav d, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Karen A., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Saint Augustine, Florida
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed December 6, 2015

Staff was very courteous, room was spotless, and bed was very comfortable. Had separate bathroom/shower with sink outside and lots of counter space. Very pleasant stay, although pretty much in the middle of nowhere. If you stay, try the Willow Ranch Restaurant at the next exit north.

Helpful?
Thank Carol A
DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review

Dear Carol, Thank you so much for taking the time to post a review about your stay in our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an... More 

Midway, Utah
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 24, 2015

I've stayed at this Best Western several times on my California trips. This Best Western is very clean, very up to day. Comfortable beds, pillows and they have remodeled the rooms to keep it up to date. The only complaint I have is that every time I picked my phone up, I had to re log into the internet which... More 

Review collected in partnership with Best Western

Helpful?
Thank 625dyanw
DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review

Dear Sir, Thank you for taking the time to your review. We appreciate your kind words regarding our hotel. I am sorry to hear about the inconvenience in using your phone in the room. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for... More 

Terrigal, Australia
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed November 19, 2015

We chose Best Western as it appeared to have decent ratings and was a convenient stop over for our driving holiday. We had the Spa Suite (107) - it was spacious with a very comfortable king bed, flat screen, big open plan bath and decent wifi. Bed sheets could do with a replace, they were a little pilled and worn.... More 

Helpful?
Thank aussiedisney
DilipPatel0265, deskclerk at BEST WESTERN Heritage Inn, responded to this review

Dear Sir/Ma'am, Thank you so much for taking the time to post a review about your stay with us. We very much appreciate and value your feedback as they enable us to further improved the quality of our services to provide an exceptional experience for our guest. It is always a pleasure to receive a positive feedback. Thank you again... More 

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