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SpringHill Suites Bakersfield

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3801 Marriott Drive, Bakersfield, CA 93308
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SpringHill Suites Bakersfield
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158 Reviews from our TripAdvisor Community

Traveler rating
    54
    64
    28
    6
    6
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57
41
12
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prescott, Arizona
Top Contributor
142 reviews 142 reviews
12 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Recently stayed one night. The Springhill is an area just off Hwy 99 that contains a number of mid priced chain hotels. I chose the Springhill based on the price and much satisfactory experience with Marriott and other Springhill Suites locations, While near two highways and abuting an industrial yard, the hotel was very quiet, clean, and comfortable. Very good... More 

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Phoenix, Arizona
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

On our way to family we stay here for one overnight going and returning, two-three times a year for the last three years. We have been to other hotels enroute and have returned to this one. We have found the hotel on "hotel row" to be in a decent location for restaurants, especially late in the evening. Our rooms have... More 

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Leola, Pennsylvania
Top Contributor
82 reviews 82 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 21, 2015

My visit was for one night and I was in a king size room because of a mix-up in the dates. There were two separate rooms--one having a sofa bed couch. The bathroom was in two sections--toilet/tub and sinks in other section. The room was very clean and the bed was comfortable. The bed skirt was torn. I need a... More 

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Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Hello Romakoc, I hope this message finds you and your family well. Thank you for taking the time to share your experience and feedback about your recent stay with us. I am sorry to hear that you had disappointments during your recent stay, but you mentioned some brighter points. You said that the breakfast we serve is “outstanding” which we... More 

Menifee, California
Senior Contributor
42 reviews 42 reviews
42 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed April 14, 2015 via mobile

We stayed here for two weeks in a ground floor room. PROS: clean rooms, very friendly staff, eager to please you. Plentiful breakfast choices, the standard Springhill breakfast. Gym was standard, spa was exceptionally hot. Close to many restaurants. Very comfy bed. Fast Wi-Fi. Good water pressure in shower and sink. CONS: lots of kids stay here, including sports teams.... More 

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Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Hello Steve J, I hope this message finds you and your family well. Thank you for taking the time to share your experience and feedback about your recent stay with us. I am pleased to hear that you enjoyed your stay overall. Thank you also for your feedback about the friendly staff, we work hard to provide a memorable experience... More 

MAGALIA
Top Contributor
158 reviews 158 reviews
119 hotel reviews
410 helpful votes 410 helpful votes
1 of 5 stars Reviewed March 29, 2015

In 2011 I wrote a very positive review about this hotel. Two weeks ago I stayed there again. What a difference four years can make! The place is run down and I must warn everybody to stay there. Furniture and carpets are dirty and in bad condition. Service is less than mediocre (except for Meggan at the front desk who... More 

Was this review helpful? Yes 1
Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Dear Buddy-Bear, Hello I hope this message finds you and your family well. Thank you for taking the time to share you experience and feedback about your recent stay with us. We are saddened to hear that you have a less than satisfactory stay and it was due to many disappointments. I apologize on behalf of everyone here at the... More 

Reedville, Virginia, Usa
Top Contributor
54 reviews 54 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed March 2, 2015

We stayed on a Saturday night during a regional soccer tournament. We were on the second floor. The second and third floor of this 4 floor hotel were filled with pre-teen boys. I guess there were parents and/or chaperones but they must have been hiding. The boys were racing up and down the halls yelling and knocking on doors for... More 

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Mandy S, Front Desk Representative at SpringHill Suites Bakersfield, responded to this review

Hello Rvrlady01, Hello I hope this message finds you and your family well. Thank you for taking the time to share you experience and feedback about your recent stay with us. We are saddened to hear that you have a less than satisfactory stay and it was due to many disappointments. I apologize on behalf of everyone here at the... More 

LA
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 18, 2015

This hotel was not great looking -- dated. And really, really loud. I could hear everything and every single person walking down the hall, with their doors slamming. I had to put a towel under the door to block the bright light coming through the big gap under the door to sleep. What concerned me the most, however, was the... More 

Was this review helpful? Yes 1
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello Dragon I, Thank you for taking the time to review the SpringHill Suites in Bakersfield. I'm very sorry you were disturbed by noise during your stay. We certainly strive to give every guest a positive and memorable experience at the hotel, and I'm sorry to hear that wasn't your experience with us. I hope you will stay with us... More 

Fresno, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 16, 2015 via mobile

room is typical for all SpringHill: 2 double beds and a pullout couch. Beds and couch are somewhat old and lumpy. Front desk staffs are rude and controlling. We are Marriott gold member, got no upgrade, no acknowledgment, and offered no late check out. We then showed them that there is priority late check out offered for gold, which they... More 

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Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello dr d, Thank you for taking the time to review the SpringHill Suites Bakersfield. We appreciate your loyalty to Marriott and sincerely thank you for being a Gold Elite member! I'm very disappointed to hear we provided less than amazing service for you. We strive to make every guest have a memorable and amazing stay. Unfortunately we do not... More 

Anaheim, Ca
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 11, 2015

My mom booked this place for the free breakfast. But I suggest staying somewhere else. Hotel is located on a strip of other, similarly priced hotels. The biggest negative? It is noisy!! We stayed in 212 and all we heard was ice machine and kids running down halls. I can live with this. The biggest annoyance was their pipe system.... More 

Was this review helpful? Yes
Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Dear eeshell, Thank you for taking the time to share your recent experience at the SpringHill Suites Bakersfield with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize... More 

Orlando
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 9, 2015

the management of this hotel has established a ridiculous policy of only 2 wifi devices per ROOM. So, if you are there with your kids, you will be arguing with them about who gets to use their computer or phone or tablet. I tried to get this waived to no avail. The hotel was practically empty so bandwidth would not... More 

Was this review helpful? Yes 2
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello Orin E, Thank you for providing feedback about your stay at the SpringHill Suites Bakersfield. I'm very sorry to hear you were only able to connect 2 devices to the WiFi in your suite. We have changed the configuration to allow 3 devices per suite. Feedback such as yours helps us improve the experience for all our guests. With... More 

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