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SpringHill Suites Bakersfield

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3801 Marriott Drive, Bakersfield, CA 93308
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SpringHill Suites Bakersfield
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153 reviews from our community

Traveler rating
    52
    62
    27
    6
    6
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56
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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MAGALIA
Top Contributor
153 reviews 153 reviews
118 hotel reviews
410 helpful votes 410 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

In 2011 I wrote a very positive review about this hotel. Two weeks ago I stayed there again. What a difference four years can make! The place is run down and I must warn everybody to stay there. Furniture and carpets are dirty and in bad condition. Service is less than mediocre (except for Meggan at the front desk who... More 

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Reedville, Virginia, Usa
Senior Contributor
49 reviews 49 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We stayed on a Saturday night during a regional soccer tournament. We were on the second floor. The second and third floor of this 4 floor hotel were filled with pre-teen boys. I guess there were parents and/or chaperones but they must have been hiding. The boys were racing up and down the halls yelling and knocking on doors for... More 

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Mandy S, Front Desk Representative at SpringHill Suites Bakersfield, responded to this review

Hello Rvrlady01, Hello I hope this message finds you and your family well. Thank you for taking the time to share you experience and feedback about your recent stay with us. We are saddened to hear that you have a less than satisfactory stay and it was due to many disappointments. I apologize on behalf of everyone here at the... More 

LA
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 18, 2015

This hotel was not great looking -- dated. And really, really loud. I could hear everything and every single person walking down the hall, with their doors slamming. I had to put a towel under the door to block the bright light coming through the big gap under the door to sleep. What concerned me the most, however, was the... More 

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Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello Dragon I, Thank you for taking the time to review the SpringHill Suites in Bakersfield. I'm very sorry you were disturbed by noise during your stay. We certainly strive to give every guest a positive and memorable experience at the hotel, and I'm sorry to hear that wasn't your experience with us. I hope you will stay with us... More 

Fresno, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed February 16, 2015 via mobile

room is typical for all SpringHill: 2 double beds and a pullout couch. Beds and couch are somewhat old and lumpy. Front desk staffs are rude and controlling. We are Marriott gold member, got no upgrade, no acknowledgment, and offered no late check out. We then showed them that there is priority late check out offered for gold, which they... More 

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Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello dr d, Thank you for taking the time to review the SpringHill Suites Bakersfield. We appreciate your loyalty to Marriott and sincerely thank you for being a Gold Elite member! I'm very disappointed to hear we provided less than amazing service for you. We strive to make every guest have a memorable and amazing stay. Unfortunately we do not... More 

Anaheim, Ca
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 11, 2015

My mom booked this place for the free breakfast. But I suggest staying somewhere else. Hotel is located on a strip of other, similarly priced hotels. The biggest negative? It is noisy!! We stayed in 212 and all we heard was ice machine and kids running down halls. I can live with this. The biggest annoyance was their pipe system.... More 

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Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Dear eeshell, Thank you for taking the time to share your recent experience at the SpringHill Suites Bakersfield with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize... More 

Orlando
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 9, 2015

the management of this hotel has established a ridiculous policy of only 2 wifi devices per ROOM. So, if you are there with your kids, you will be arguing with them about who gets to use their computer or phone or tablet. I tried to get this waived to no avail. The hotel was practically empty so bandwidth would not... More 

Was this review helpful? Yes 2
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello Orin E, Thank you for providing feedback about your stay at the SpringHill Suites Bakersfield. I'm very sorry to hear you were only able to connect 2 devices to the WiFi in your suite. We have changed the configuration to allow 3 devices per suite. Feedback such as yours helps us improve the experience for all our guests. With... More 

Sechelt, Canada
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 9, 2015

I must give the housekeeper and the staff a very big thank you for finding my wallet and couriering it to me (untouched) your honesty and efficiency with returning it to me was much appreciated. The hotel is a bit dated but we had no complaints about the cleanliness of our room. The location of the hotel is close to... More 

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Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Dear Stev53, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Bakersfield. I am pleased that our well trained hotel staff exceeded your expectations; we all want to thank you for the overall great review and we are so glad you liked your stay and we kindly... More 

Omaha, Nebraska
Top Contributor
50 reviews 50 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 29, 2014

We had a room on the top - 4th floor and found ant scouts in our bed and bathroom. When we went to have a breakfast in the morning the 5 tables they have there were all taken so they opened up a conference room for us: a room with 1 table and about 10 chairs and a trash can... More 

Was this review helpful? Yes 2
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello RobN385, Thank you for taking the time to review our hotel. I'm very sorry to hear about your experience with ants while staying here. We take this feedback very seriously and are taking steps to prevent this from happening again. In regards to our breakfast, unfortunately we do not offer different breakfast items during holidays, but I think that... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 29, 2014

We found the rooms clean and tidy and whilst it may not be as new as some it did not appear to be as dated as some people have mentioned. We had no issues with noise however I did notice at breakfast that there seemed to be a lot of kids around. The lady in the breakfast area was working... More 

Was this review helpful? Yes 1
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello kate0965! Thank you for taking the time to review our hotel. I'm thrilled to hear you found our hotel clean and tidy. We are scheduled for a renovation in 2015 which will be ver exciting for our employees and guests and will definitely help with the dated look you mentioned. We wish you a very happy and safe holiday... More 

Tacoma, Washington
Top Contributor
76 reviews 76 reviews
17 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed November 26, 2014

I just stayed at this hotel for four nights. The rooms were comfortable, and clan but a bit worn. This appears to be a location where construction workers stay. There is also a lot of sports teams which can make it a bit noisy. The fitness room was small and was always busy

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Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Good day to you TacomaTraveler2013, Thank you so much for sharing informative review of our hotel. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We have shared your feedback with... More 

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