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SpringHill Suites Bakersfield

3.0 of 5 3801 Marriott Drive, Bakersfield, CA 93308
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Certificate of Excellence 2014
SpringHill Suites Bakersfield
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SpringHill Suites Bakersfield
SpringHill Suites Bakersfield
SpringHill Suites Bakersfield
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149 reviews from our community

Traveler rating
    52
    62
    26
    6
    3
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56
37
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Anaheim, Ca
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

My mom booked this place for the free breakfast. But I suggest staying somewhere else. Hotel is located on a strip of other, similarly priced hotels. The biggest negative? It is noisy!! We stayed in 212 and all we heard was ice machine and kids running down halls. I can live with this. The biggest annoyance was their pipe system.... More 

Was this review helpful? Yes
Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Dear eeshell, Thank you for taking the time to share your recent experience at the SpringHill Suites Bakersfield with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize... More 

Orlando
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

the management of this hotel has established a ridiculous policy of only 2 wifi devices per ROOM. So, if you are there with your kids, you will be arguing with them about who gets to use their computer or phone or tablet. I tried to get this waived to no avail. The hotel was practically empty so bandwidth would not... More 

Was this review helpful? Yes 2
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello Orin E, Thank you for providing feedback about your stay at the SpringHill Suites Bakersfield. I'm very sorry to hear you were only able to connect 2 devices to the WiFi in your suite. We have changed the configuration to allow 3 devices per suite. Feedback such as yours helps us improve the experience for all our guests. With... More 

Sechelt, Canada
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I must give the housekeeper and the staff a very big thank you for finding my wallet and couriering it to me (untouched) your honesty and efficiency with returning it to me was much appreciated. The hotel is a bit dated but we had no complaints about the cleanliness of our room. The location of the hotel is close to... More 

Was this review helpful? Yes
Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Dear Stev53, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Bakersfield. I am pleased that our well trained hotel staff exceeded your expectations; we all want to thank you for the overall great review and we are so glad you liked your stay and we kindly... More 

Omaha, Nebraska
Senior Contributor
48 reviews 48 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We had a room on the top - 4th floor and found ant scouts in our bed and bathroom. When we went to have a breakfast in the morning the 5 tables they have there were all taken so they opened up a conference room for us: a room with 1 table and about 10 chairs and a trash can... More 

Was this review helpful? Yes 1
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello RobN385, Thank you for taking the time to review our hotel. I'm very sorry to hear about your experience with ants while staying here. We take this feedback very seriously and are taking steps to prevent this from happening again. In regards to our breakfast, unfortunately we do not offer different breakfast items during holidays, but I think that... More 

Sydney, Australia
Contributor
17 reviews 17 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 29, 2014

We found the rooms clean and tidy and whilst it may not be as new as some it did not appear to be as dated as some people have mentioned. We had no issues with noise however I did notice at breakfast that there seemed to be a lot of kids around. The lady in the breakfast area was working... More 

Was this review helpful? Yes 1
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello kate0965! Thank you for taking the time to review our hotel. I'm thrilled to hear you found our hotel clean and tidy. We are scheduled for a renovation in 2015 which will be ver exciting for our employees and guests and will definitely help with the dated look you mentioned. We wish you a very happy and safe holiday... More 

Tacoma, Washington
Top Contributor
70 reviews 70 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 26, 2014

I just stayed at this hotel for four nights. The rooms were comfortable, and clan but a bit worn. This appears to be a location where construction workers stay. There is also a lot of sports teams which can make it a bit noisy. The fitness room was small and was always busy

Was this review helpful? Yes
Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Good day to you TacomaTraveler2013, Thank you so much for sharing informative review of our hotel. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel. We have shared your feedback with... More 

Sutter Creek
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 10, 2014

Stayed for 5 nights on a business trip, very friendly staff and nice rooms, the breakfast buffet could use a little variety but otherwise good. The room was clean and comfortable with free wifi, it also had a semi separate living room with a work area.

Was this review helpful? Yes 1
Mandy S, Guest Service Representative at SpringHill Suites Bakersfield, responded to this review

Hello James, Thank you for taking the time to review my hotel and provide feedback about your experience. I am pleased to hear that you enjoyed the separate living area which set us apart from other hotels in the area. Thank you also for your feedback about the friendly staff, we work hard to provide a memorable experience with every... More 

Menifee, California
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 29, 2014

We stayed in room #214, a single bed King. It's pretty much decorated like most other SpringHill Suites, though a little more old. Yet still very comfortable and clean. One of the elevators was out while we were there, and the hotel was doing AC cleaning in all the units. PRO: Good location, right by the 99 freeway, and walking... More 

Was this review helpful? Yes
Tish S, Manager at SpringHill Suites Bakersfield, responded to this review

Hello Steve J! Thank you for taking the time to review our hotel. I'm very happy to hear you found our hotel clean with a good breakfast, accommodating staff, and Wi-Fi that worked well. I'm very sorry to hear you were disturbed by other guests staying on your floor and that we didn't recognize you upon check in as a... More 

Seattle
Senior Contributor
43 reviews 43 reviews
27 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed October 27, 2014

This property is actually conveniently located off of 99. It is on a quiet road that also has Doubletree, Courtyard, Hilton Garden Inn, Holiday Inn Express, Comfort Suites and Hotel Rosedale. Right across the road at the light you turn on, a Costco with a gas station is located. We've stayed in many SpringHill Suites and this property by far... More 

Was this review helpful? Yes 1
Mandy S, Front Desk at SpringHill Suites Bakersfield, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the SpringHill Suites Bakersfield. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the... More 

Senior Contributor
22 reviews 22 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 23, 2014

Faucet loose in bathroom. Light in alarm clock didn't work. Air conditioning setting didn't work as they were supposed to. Few electrical outlets. Furniture surface is looking stressed. One elevator out of service.

Was this review helpful? Yes
Mandy S, Front Desk at SpringHill Suites Bakersfield, responded to this review

Hello Charlie C, I hope this message finds you and your family well. Thank you for taking the time to share you experience and feedback about your recent stay with us. We are saddened to hear that you have a less than satisfactory stay and it was due to many disappointments. I apologize on behalf of everyone here at the... More 

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Additional Information about SpringHill Suites Bakersfield

Address: 3801 Marriott Drive, Bakersfield, CA 93308
Location: United States > California > Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Bakersfield 3*
Number of rooms: 119
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Also Known As:
Springhill Suites Bakersfield Hotel Bakersfield
Bakersfield Springhill Suites
Hotel Style:
#8 Family Hotel in Bakersfield

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