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All 57 Bakersfield hotels

Hilton Garden Inn Bakersfield

3.0 of 5 Hotel   |   3625 Marriott Drive, Bakersfield, CA 93308
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77%
Ranked #8 of 57 hotels in Bakersfield
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Stacy C fresno, United States
  • Reviews (236)
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236 people have reviewed this hotel

Traveler rating
    102
    78
    38
    11
    7
See reviews for
72
63
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61
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
fresno, United States
1 review
3 of 5 stars Reviewed 1 week ago

Rooms were fine. Was treated openly by the housekeepers with my needs for the room then the staff answering the phone. (literally called 7 times from the room phone, no answer then I called from my cell, she answered) Lift in pool, malfunctioned, no help there. Granddaughter stuck in pool, took 3 to get her out. Very sad.

Review collected in partnership with Hilton Garden Inn

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Stacey, I do apologize for the service and maintenance issues you experienced. That is not the Hilton standard that we adhere to. Please be rest assured that the issues that you experienced during your stay have been addressed and fixed. Please email me if you'd like to talk further - nick.s@hilton.com Thank you for staying with us and we hope... More

Cambridge NZ
Contributor
18 reviews 18 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Looked for a place to stay one night in Bakersfield. Picked this one based on Tripadvisor's travellers comments. Clean, tidy, and staff friendly. Room large and roomy. Internet was no extra charge and went well most of the time. Bit disappointing to have to pay for breakfast as most hotels include this in price. Pool is inside so we were... More

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Thank you for the great review Rippey! We're glad you decided to stay with us! The breakfast is separate, but it is a full breakfast all made to order as opposed to the continental breakfasts that others offer. It's truly worth it! We hope to see you again soon, thank you for staying! More

San Mateo, United States
1 review
1 of 5 stars Reviewed 1 week ago

Checked in at 9pm. Let me state that I am a Hilton Honors Diamond member. No one acknowledged that. We got sent to room 431 which was filthly, carpet stained and nasty. After 5 minutes mt wife and I could not bare it any longer and went down to the front desk to ask for another room. Front desk clerk... More

Review collected in partnership with Hilton Garden Inn

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pbonner, General Manager at Hilton Garden Inn Bakersfield, responded to this review

Roger I am cannot express my disappointment enough of your experience at my hotel. We pride ourselves in our cleanliness and service and this was just one big failure. We are ten years old with no renovations but we hope to be having a full renovation next year. I just wanted to let you know that your review of our... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

This hotel was a welcome sight after a day of driving in very hot temperatures and bright sunlight. The accommodations were superb and the staff were very polite and knowledgeable. A pleasant place to unwind.

Review collected in partnership with Hilton Garden Inn

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Thank you for your great review! I'm glad our hotel could be your desert oasis and hope that we'll see you again soon! Safe travels! More

Belfast, Ireland
Top Contributor
63 reviews 63 reviews
30 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Like many travellers I was staying in Bakersfield for one night to split the journey from San Francisco to Las Vegas. Previously stayed at Sheraton four Points. This HGI is in a quiet and safe location. The front desk staff just carried out their job but were not particularly pleasant or friendly. Unlike some of the other HGI's this hotel... More

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Thank you for your review, Musha. I'm sorry you didn't get a chance to check out the pool, it's amazing this time of year with how hot it is outside. I'll be sure to address your thoughts with our front desk staff as well as the restaurant. Thank you for staying. More

Palmdale, California, USA
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Everything about our stay was great , the hotel, the breakfast, the room. the only thing I want to bring up would be the pool,,,, and its not really bad thing ,just more of a heads up..the Pool on the last step is very slippery so be careful when you step down and the pool itself was also slippery which... More

Review collected in partnership with Hilton Garden Inn

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Thank you for the great review Mimers! I've had my maintenance team address the pool concern and had them put extra grip tape on the stairs and rough up the surface some more so that there's extra traction. We're also looking into the temperatures you mentioned. We hope to see you again soon! More

Thornton, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Rooms smell very musky and air conditioning system in the rooms is old and does not keep up at all. Hotel staff is very friendly, but you pay too much for the amenities of this hotel. I thought that the bar tender was absolutely the best part of the hotel. He is bright, cheerful, hardworking and very entertaining. Have him... More

Review collected in partnership with Hilton Garden Inn

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Thank you for the review Scott. I apologize about the musky smell and I'll have maintenance investigate it today. Arturo is definitely one of our funniest employees here! Hah, yes the football quiz and did you try his deep fried jalapenos? They'll definitely clear your sinus's but well worth it! We look forward to seeing you next time. More

Houston, Texas
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room: clean, bed was comfortable Hotel: standard garden inn setup; something about the decor/furniture/carpet gave me the feeling it was a bit run down but overall pretty standard Restaurant: standard garden inn hot bfast Staff: friendly but not overtly.

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Thank you for the review! We're looking forward to our complete hotel renovations in 2015! We hope that you'll choose to stay with us again so that you can experience all the new things we'll have! More

Top Contributor
93 reviews 93 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The front desk staff were friendly, but this was a very ordinary experience, much less than I expect from Hilton Garden Inn. The pool is indoors (bummer) and is small. There is nothing they can do about that. The thermostat did not work in our room, so turning down the temp did nothing in a stuffy room in 100 degree... More

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Thank you for the review. I do apologize for the issues you experienced while staying with us and I've had those issues addressed and fixed this week. We do hope that you'd give us another shot the next time you're coming through Bakersfiel, please contact me directly at the hotel the next time you make your reservations. Best regards, Nick... More

Framche-Comté
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 22, 2014

Hilton Garden Inn in Bakersfield is well located, along the main highway. Rooms are clean ,bed very comfortable, and staff friendly (especially breakfast staff). Fridge and coffee in the room. Bottled water offered at arrival. Did not try, but there is as well a pool. Only drawback : Bakersfield can be a warm city : air-conditionning is present in all... More

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Nick S, Front Office Manager at Hilton Garden Inn Bakersfield, responded to this review

Thank you for the great review Seb! Yes it does get pretty hot here in the summer so the AC's do have to run a lot, I'll have our maintenance staff look into the room you were in and see what we can do to quiet it down :) We look forward to you staying with us again! Safe travels. More

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Additional Information about Hilton Garden Inn Bakersfield

Address: 3625 Marriott Drive, Bakersfield, CA 93308
Phone Number:
Location: United States > California > Bakersfield
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Bakersfield 3*
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Also Known As:
Hilton Garden Inn Bakersfield Hotel Bakersfield
Bakersfield Hilton Garden Inn
Hilton Bakersfield

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#5 Best Value Hotel in Bakersfield #7 Family Hotel in Bakersfield #8 Romantic Hotel in Bakersfield #12 Business Hotel in Bakersfield
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Bakersfield hotel is only minutes from downtown Bakersfield, California and the Bakersfield Airport, near the intersection of California Highway 99 and Rosedale Highway. Buck Owens Crystal Palace, golf courses, tennis, jogging and hiking trails are nearby. ... more   less 
Number of rooms
120

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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