My daughter and I checked into this hotel around 9:30 p.m. after a full day's drive on the interstate. The desk clerk wasn't the friendliest person I'd ever met. Even though our assigned room was right through the lobby doors on the first floor, I was told that he was now "locking up" for the evening and that we would... more

Upon checking into the hotel, receptionist acted like she couldn't find the reservation even though I had a printed confirmation. I was told the rate printed on my confirmation was incorrect because they did not have such a rate.....HOW CAN THAT BE? Nonetheless, I checked in at a higher rate and went to the room. It was smaller than I... more

We reserved this room via the Best Western 1800 number. We were traveling from California to the East coast with my elderly mother in law. When we checked into our room, there were ants all over the bathroom, greasy bath tub, and very thin grey towels ( Im sure they were white at one point many years ago) We complained... more

The hotel is one of the few that allow pets in W. Memphis (which is why we reluctantly stayed there). However, the location is horrible. It is nestled directly between I-40 and I-55. It is also located next to one of the largest truck stops I have ever seen. Just outside the rooms' windows is a truck parking lot where... more

Awful, no service, didn't even get new bath towels the next day. Dirty as well, loud due to the nearby freeway. more

Spent one night here. That was enough. clean yes, service no! People who ran it knew nothing about area, had a very sullen attitude, not the usual attitude we have grown to expect from American Hotel Staff. Breakfast was supposed to be 7am, we went down at 7.10 and there was no sign of any staff at the desk or... more