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All 18 West Memphis hotels

Quality Inn

2.0 of 5 Hotel   |   1009 South Service Road, West Memphis, AR 72301
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Ranked #13 of 18 Hotels in West Memphis
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42 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Little Rock, Arkansas
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

This is run down and dirty. Smells like cigarettes and has no elevator. Burn holes in the pillows and dirty sheets. Does have a frig and microwave and free breakfast but those are the only pluses. Not very expensive and 6 miles to downtown Memphis and St Judes.

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Lake Station, Indiana, United States
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Room was freezing then halfway through the night we woke up burning hot! Bed had cigarette burns and the tub was so small and triangle shaped that when you moved in the shower you felt like you were going to fall out! Never recommending this place to anyone! Travelers beware!! The odors are another thing and the floors were nasty.

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Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking time to respond to the survey. We accommodate many guests each evening, and strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, It's disappointing to learn that you are unhappy. We have regular size bathtubs in our rooms.... More

Kalamazoo County, Michigan
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 1, 2014

My wife and I stayed here August 15, 2014. This is a great clean and friendly stop over. Good breakfast. We have stayed there 4 times in the last two years and have never been disappointed. The staff is friendly and always aiming to please. The hotel is a little awkward to get to due to the configuration of the... More

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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 6, 2014

Smells bother me and this hotel lobby and hall smelled like old smoker house. The hotel is being renovated so the paint, carpet, and furnishings are new in lobby and halls. The room was big but the furnishings were older, chairs had been recovered. The room did not smell. It looked clean but bed and chairs were not comfortable. Sheets... More

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Independence, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 30, 2014

We stayed at this hotel the evening of 7/27/14. The interstate and roads around the hotel are under construction, which make the hotel hard to access. When we walked in the hotel, you could tell that they were remodeling, as there were pallets of boxes everywhere in the lobby. This also took up some of the breakfast area. The neighborhood... More

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Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking time to wrte a review for our property. We are currently updating the hotel to better serve our guests, We currently replacing lamps, drapes and artwork in the rooms. We are taking care that guests are not in convenienced in any way while doing this. I am sorry if thiis has caused any problems to you. More

Conway, Arkansas
1 review
3 of 5 stars Reviewed June 30, 2014

Not a bad little motel. Overall it was a good stay. We were looking for a SAFE place to stay outside of Memphis. The motel isn't the nicest but it was clean and kept up. The staff was friendly. My main concern was safety and to make sure my automobile left with everything it came with. As stated below, there... More

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Chiman M, Manager at Quality Inn, responded to this review

Thank you for choosing to stay with us. We are continually trying to improve the guest experience learning from guest comments, Again, your for your patronage is appreciated. More

Top Contributor
132 reviews 132 reviews
50 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 11, 2014

We encountered a massive storm moving in and had to get off the road. We were offered an excellent rate considering our predicament. Cleanliness of the room was very good. The bedspread had cigarette burns in it but was clean. There were lots of coupons at the front desk for different food delivery services which was helpful considering we could... More

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Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking time to write the review. Your patronage is grealtly appreciated. More

14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 29, 2014

A lot of hotel where booked up do to Memphis in May so my sister told me I should be able to find a room across the bridge in West Memphis,AR. I went to two other hotels and there was no more available rooms so on my way to another hotel I saw this one and they had a few... More

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Chiman M, General Manager at Quality Inn, responded to this review

The rates for the rooms are always quoted per night of stay BEFORE taxes. The night you stayed with us was a special event weekend. The rate quoted was per night before taxes so the total cost of two night stay does come to $250.00. The registration card that the guests are required to sign shows the rate and an... More

Abilene, Texas
20 reviews 20 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 28, 2014

The only downfall to this hotel was that we asked for a non-smoking room in which that is what we got but the hallway all the way down the non-smoking area reeked of smoke. The room itself didn't smell thankfully otherwise we would have changed hotels. The room in itself was large and and so it the bathroom.

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Cleveland, Tennessee
Top Contributor
58 reviews 58 reviews
27 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 17, 2014

I would have rated the hotel as "average" if it weren't for the VERY friendly staff and very large room. The room was very clean, but the furniture is scratched and scuffed and needing some updating. The breakfast was average. The bed was very comfortable. CONS: Bedspread stained. The hallway carpets don't look like they've been vacuumed in quite some... More

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Additional Information about Quality Inn

Address: 1009 South Service Road, West Memphis, AR 72301
Phone Number:
Location: United States > Arkansas > West Memphis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 54
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Also Known As:
Quality Inn West Memphis
West Memphis Quality Inn

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