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All 19 West Memphis hotels

Quality Inn

2.0 of 5 Hotel   |   1009 South Service Road, West Memphis, AR 72301
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Ranked #9 of 19 hotels in West Memphis
  • Overview
  • Reviews (37)
  • Photos (11)
  • Amenities
  • Q&A
  • Room tips (7)
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37 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Conway, Arkansas
1 review
3 of 5 stars Reviewed 4 weeks ago

Not a bad little motel. Overall it was a good stay. We were looking for a SAFE place to stay outside of Memphis. The motel isn't the nicest but it was clean and kept up. The staff was friendly. My main concern was safety and to make sure my automobile left with everything it came with. As stated below, there... More

Was this review helpful? Yes
Chiman M, Manager at Quality Inn, responded to this review

Thank you for choosing to stay with us. We are continually trying to improve the guest experience learning from guest comments, Again, your for your patronage is appreciated. More

Top Contributor
120 reviews 120 reviews
46 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed June 11, 2014

We encountered a massive storm moving in and had to get off the road. We were offered an excellent rate considering our predicament. Cleanliness of the room was very good. The bedspread had cigarette burns in it but was clean. There were lots of coupons at the front desk for different food delivery services which was helpful considering we could... More

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Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking time to write the review. Your patronage is grealtly appreciated. More

13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 29, 2014

A lot of hotel where booked up do to Memphis in May so my sister told me I should be able to find a room across the bridge in West Memphis,AR. I went to two other hotels and there was no more available rooms so on my way to another hotel I saw this one and they had a few... More

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Chiman M, General Manager at Quality Inn, responded to this review

The rates for the rooms are always quoted per night of stay BEFORE taxes. The night you stayed with us was a special event weekend. The rate quoted was per night before taxes so the total cost of two night stay does come to $250.00. The registration card that the guests are required to sign shows the rate and an... More

Abilene, Texas
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 28, 2014

The only downfall to this hotel was that we asked for a non-smoking room in which that is what we got but the hallway all the way down the non-smoking area reeked of smoke. The room itself didn't smell thankfully otherwise we would have changed hotels. The room in itself was large and and so it the bathroom.

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Cleveland, Tennessee
Top Contributor
58 reviews 58 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 17, 2014

I would have rated the hotel as "average" if it weren't for the VERY friendly staff and very large room. The room was very clean, but the furniture is scratched and scuffed and needing some updating. The breakfast was average. The bed was very comfortable. CONS: Bedspread stained. The hallway carpets don't look like they've been vacuumed in quite some... More

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Springfield, Illinois
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 5, 2014

We were caught in bad weather. It took us 7.5 hours to get from Little Rock to West Memphis and I am thankful for finding a room. The power was out in some of the area so locals were looking for rooms as well as travelers who were exhausted from driving. I am also thankful that management didn't take advantage... More

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Midwest, USA
Top Contributor
97 reviews 97 reviews
14 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed March 5, 2014

It was getting dark and, suddenly decided to get a room in West Memphis. The location of this Quality Inn (1009 South Service Road) is in what AT THE TIME felt like a "sketchy" area. Off the interstate it was very dark, and some construction going on was confusing.There were tons of trucks in the parking lot- many laborers must... More

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Brevard, NC
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

While older, the room was clean, and the staff very friendly and helpful. The hotel is very convenient to Memphis, and easy to access. Seemed clean, and the breakfast was adequate. We would recommend it.

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Breaux Bridge, Louisiana, United States
Top Contributor
87 reviews 87 reviews
46 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 22, 2013 via mobile

We found the check in fast and staff helpful with directions. A little tricky getting to and getting to resturant. One way service road! Disappointed that no elevator and room on 2nd floor. Handicapped people beware! Might stay again, but would probably look for place with elevator. We found everything clear and in working order.

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Chiman M, General Manager at Quality Inn, responded to this review

Thank you for choosing to stay with us. We do not have an elevator in our two storey building but we can block ground floor rooms if called ahead. All our handicap accessible rooms are on the ground floor.- General Manager More

Senior Contributor
26 reviews 26 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 22, 2013

Front desk are nice and helpful. Breakfast is regular. Our room with 2 queen bed are a bit bigger, nice and clean but no elevator. According to the physical address it is in 1009 S Service rd but the GPS is E Service rd.

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Chiman M, General Manager at Quality Inn, responded to this review

Thank you for staying with us. We are currently working to change our address on web and all pulbications to 1009 EAST service Road. More

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Additional Information about Quality Inn

Address: 1009 South Service Road, West Memphis, AR 72301
Phone Number:
Location: United States > Arkansas > West Memphis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
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Also Known As:
Quality Inn West Memphis
West Memphis Quality Inn

11 photos of this hotel

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Hotel & grounds (3)
Pool/beach area (1)
Room/suite (5)
Other (1)


Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
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