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All 19 West Memphis hotels

Quality Inn

2.0 of 5 Hotel   |   1009 South Service Road, West Memphis, AR 72301
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23%
Ranked #12 of 19 hotels in West Memphis
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  • Reviews (39)
  • Photos (11)
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39 people have reviewed this hotel

Traveler rating
    2
    7
    11
    14
    5
See reviews for
13
11
3
4
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Smells bother me and this hotel lobby and hall smelled like old smoker house. The hotel is being renovated so the paint, carpet, and furnishings are new in lobby and halls. The room was big but the furnishings were older, chairs had been recovered. The room did not smell. It looked clean but bed and chairs were not comfortable. Sheets... More

Was this review helpful? Yes
Independence, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel the evening of 7/27/14. The interstate and roads around the hotel are under construction, which make the hotel hard to access. When we walked in the hotel, you could tell that they were remodeling, as there were pallets of boxes everywhere in the lobby. This also took up some of the breakfast area. The neighborhood... More

Was this review helpful? Yes
Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking time to wrte a review for our property. We are currently updating the hotel to better serve our guests, We currently replacing lamps, drapes and artwork in the rooms. We are taking care that guests are not in convenienced in any way while doing this. I am sorry if thiis has caused any problems to you. More

Conway, Arkansas
1 review
3 of 5 stars Reviewed June 30, 2014

Not a bad little motel. Overall it was a good stay. We were looking for a SAFE place to stay outside of Memphis. The motel isn't the nicest but it was clean and kept up. The staff was friendly. My main concern was safety and to make sure my automobile left with everything it came with. As stated below, there... More

Was this review helpful? Yes
Chiman M, Manager at Quality Inn, responded to this review

Thank you for choosing to stay with us. We are continually trying to improve the guest experience learning from guest comments, Again, your for your patronage is appreciated. More

Top Contributor
121 reviews 121 reviews
46 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed June 11, 2014

We encountered a massive storm moving in and had to get off the road. We were offered an excellent rate considering our predicament. Cleanliness of the room was very good. The bedspread had cigarette burns in it but was clean. There were lots of coupons at the front desk for different food delivery services which was helpful considering we could... More

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Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking time to write the review. Your patronage is grealtly appreciated. More

Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 29, 2014

A lot of hotel where booked up do to Memphis in May so my sister told me I should be able to find a room across the bridge in West Memphis,AR. I went to two other hotels and there was no more available rooms so on my way to another hotel I saw this one and they had a few... More

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Chiman M, General Manager at Quality Inn, responded to this review

The rates for the rooms are always quoted per night of stay BEFORE taxes. The night you stayed with us was a special event weekend. The rate quoted was per night before taxes so the total cost of two night stay does come to $250.00. The registration card that the guests are required to sign shows the rate and an... More

Abilene, Texas
Contributor
20 reviews 20 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 28, 2014

The only downfall to this hotel was that we asked for a non-smoking room in which that is what we got but the hallway all the way down the non-smoking area reeked of smoke. The room itself didn't smell thankfully otherwise we would have changed hotels. The room in itself was large and and so it the bathroom.

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Cleveland, Tennessee
Top Contributor
58 reviews 58 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 17, 2014

I would have rated the hotel as "average" if it weren't for the VERY friendly staff and very large room. The room was very clean, but the furniture is scratched and scuffed and needing some updating. The breakfast was average. The bed was very comfortable. CONS: Bedspread stained. The hallway carpets don't look like they've been vacuumed in quite some... More

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Springfield, Illinois
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 5, 2014

We were caught in bad weather. It took us 7.5 hours to get from Little Rock to West Memphis and I am thankful for finding a room. The power was out in some of the area so locals were looking for rooms as well as travelers who were exhausted from driving. I am also thankful that management didn't take advantage... More

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Midwest, USA
Top Contributor
97 reviews 97 reviews
14 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed March 5, 2014

It was getting dark and, suddenly decided to get a room in West Memphis. The location of this Quality Inn (1009 South Service Road) is in what AT THE TIME felt like a "sketchy" area. Off the interstate it was very dark, and some construction going on was confusing.There were tons of trucks in the parking lot- many laborers must... More

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Brevard, NC
Senior Contributor
44 reviews 44 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 4, 2013 via mobile

While older, the room was clean, and the staff very friendly and helpful. The hotel is very convenient to Memphis, and easy to access. Seemed clean, and the breakfast was adequate. We would recommend it.

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Additional Information about Quality Inn

Address: 1009 South Service Road, West Memphis, AR 72301
Phone Number:
Location: United States > Arkansas > West Memphis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
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Also Known As:
Quality Inn West Memphis
West Memphis Quality Inn

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
54

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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