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Quality Inn

2.0 of 5 1009 South Service Road, West Memphis, AR 72301
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48 reviews from our community

Traveler rating
    3
    12
    12
    15
    6
See reviews for
17
11
4
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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San Antonio, Texas
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Nice and clean hotel. Friendly staff, does smell like smoke in the lobby though. Good continental breakfast. However the hotel is located in an area where all the nearby restaurants taste terrible and doesn't appear to be the safest area.

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Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

As an avid traveler, I am aware of the different levels of quality within hotel chains. And I am compelled to give high marks to this Quality Inn. This trip was indeed incredible. First, the young lady at the front desk (Nina) was so nice and sweet and really went above-and-beyond in customer service to make sure we were taken... More 

Was this review helpful? Yes
Chiman M, General Manager at Quality Inn, responded to this review

Dear Glenn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

Nashville
Senior Contributor
24 reviews 24 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 6, 2015

We stayed here for one night in Oct 2014. The rooms were a tad bit older but they were very clean and comfortable. It's right next to Interstate 40 but we couldn't hear a thing and we were facing the interstate. We would definitely stay here again.

Was this review helpful? Yes
Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

2 reviews
4 of 5 stars Reviewed December 30, 2014

We stayed here for a quick trip to the Liberty Bowl and zoo. While this property is older, our room was one of the cleanest I have stayed in, during recent travels. (and I used to clean hotel rooms for Disney World) The channels on the Tv were adequate and the queen sized beds were a plus. The bathroom was... More 

Was this review helpful? Yes
Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Property CHI... More 

1 review
4 of 5 stars Reviewed December 14, 2014

Arrived tired and was pleasantly greated on 12/10/14 to a New Lobby and Holiday decore. I stayed in a very fresh room 102 and my entire experience from the moment I walked in the door until I left was really nice and a very good value. I had been working at St. Jude and will book another two or three... More 

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Chiman M, Manager at Quality Inn, responded to this review

Thank you for taking time to review our property. Your comments are greatly appreciated. We use the comments to make ours guest's stay more comfortable and pleasant. Wel look forward to fulfill your future stay requirements. More 

Little Rock, Arkansas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 19, 2014

This is run down and dirty. Smells like cigarettes and has no elevator. Burn holes in the pillows and dirty sheets. Does have a frig and microwave and free breakfast but those are the only pluses. Not very expensive and 6 miles to downtown Memphis and St Judes.

Was this review helpful? Yes 1
Lake Station, Indiana, United States
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 18, 2014

Room was freezing then halfway through the night we woke up burning hot! Bed had cigarette burns and the tub was so small and triangle shaped that when you moved in the shower you felt like you were going to fall out! Never recommending this place to anyone! Travelers beware!! The odors are another thing and the floors were nasty.

Was this review helpful? Yes 1
Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking time to respond to the survey. We accommodate many guests each evening, and strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service to all our guests at reasonable prices. Consequently, It's disappointing to learn that you are unhappy. We have regular size bathtubs in our rooms.... More 

Kalamazoo County, Michigan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 1, 2014

My wife and I stayed here August 15, 2014. This is a great clean and friendly stop over. Good breakfast. We have stayed there 4 times in the last two years and have never been disappointed. The staff is friendly and always aiming to please. The hotel is a little awkward to get to due to the configuration of the... More 

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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 6, 2014

Smells bother me and this hotel lobby and hall smelled like old smoker house. The hotel is being renovated so the paint, carpet, and furnishings are new in lobby and halls. The room was big but the furnishings were older, chairs had been recovered. The room did not smell. It looked clean but bed and chairs were not comfortable. Sheets... More 

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Independence, Iowa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 30, 2014

We stayed at this hotel the evening of 7/27/14. The interstate and roads around the hotel are under construction, which make the hotel hard to access. When we walked in the hotel, you could tell that they were remodeling, as there were pallets of boxes everywhere in the lobby. This also took up some of the breakfast area. The neighborhood... More 

Was this review helpful? Yes
Chiman M, General Manager at Quality Inn, responded to this review

Thank you for taking time to wrte a review for our property. We are currently updating the hotel to better serve our guests, We currently replacing lamps, drapes and artwork in the rooms. We are taking care that guests are not in convenienced in any way while doing this. I am sorry if thiis has caused any problems to you. More 

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Additional Information about Quality Inn

Address: 1009 South Service Road, West Memphis, AR 72301
Phone Number:
Location: United States > Arkansas > West Memphis
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 54
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Also Known As:
Quality Inn West Memphis
West Memphis Quality Inn

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