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Comfort Suites

2.5 of 5
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850 Stephen Boulevard, West Memphis, AR 72301
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1 room 1 adult
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184 Reviews from our TripAdvisor Community

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Waterloo, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

I have to admit my first experience with this hotel was not very good and then only reason I booked again, is it happens to fall in the half way mark between Toronto, ON and Austin, TX when we drive back and forth...it's hard to find hotels for families of 6. Well, I'm glad I gave them a second chance... More 

Helpful?
Thank momto4redheads
De Queen, Arkansas
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our one night stay at the Comfort Suites in West Memphis. We were travelling to Memphis on a family trip. The front desk clerk was friendly. The room was clean. The breakfast was plentiful and filling. We highly recommend this hotel.

Helpful?
Thank OutlawCruiser
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear OutlawCruiser, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We appreciate your kind comments and will be sure to share with the rest of the team here to serve as encouragement. Thank you for your business and we hope to see you the next time your... More 

England
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Near Memphis at Christmas, we were looking for a spacious room, an indoor pool, a hot breakfast, a safe neighborhood, Wifi and a good price. Comfort Suites didn't disappoint. The staff members we met were wonderfully welcoming and helpful. The breakfast had variety and healthy options. We were happy with the amenities in the hotel, not least the cookies at... More 

Helpful?
Thank pbfEngland
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear PBfEngland, Thank you for taking the time to share your experience with us on your recent trip to our area. We always enjoy the positive feedback from our guests and share with the entire team to serve as encouragement to continue to strive to provide the best possible experience for all our guests. We appreciate your business and look... More 

Magnolia, Arkansas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 3, 2016

Our room was very spacious to say the least, very clean. Staff was very friendly and it was just a few minutes away from Downtown Memphis. Nice size breakfast area and an indoor pool, we weren't able to enjoy either this trip. I would definitely recommend staying here if you didn't want to stay in Memphis.

Helpful?
1 Thank DDean00
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear DDean00, Thank you so much for sharing your experience with us here at the Comfort Suites in West Memphis, AR. We appreciate your business and the kind comments. We would love for you to come back and experience the indoor pool and our great breakfast the next time your travel plans bring you to our area. Thank you again.... More 

Illinois
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed January 1, 2016 via mobile

My stay was very disappointing because of the interior condition of the hotel. Outside is immaculate and looks brand new. Inside is a different story. Saturated, saggy, molding ceiling tiles, peeling wallpaper, and rusted door jambs, in the pool entryway. Chlorine smell was so powerful it burned our eyes and we ended up leaving much earlier than planned. Missing floor... More 

Helpful?
Thank artarr
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear ArTarr, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. I deeply regret that your stay was less than exceptional. I have shared your comments with our maintenance and housekeeping staff. We have replaced the wallpaper that was damaged in the lobby. We have repaired the rusty... More 

Atlanta, Georgia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 29, 2015 via mobile

Large, spacious room. 2 queens and a fold out couch. The beds were really good and comfy, sofa bed really terrible. The younger boys chose the floor in sleeping bags instead. The room was clean and comfy. Breakfast is above average and plentiful. Hot choices, make your own waffles, yogurt, cereal, pastries, etc. Kind staff...they rescued my forgotten favorite coat... More 

Helpful?
1 Thank MamaDawn5
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear MamaDawn5, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We always enjoy sharing the positive feedback from our guests with our staff, as we continue to strive to provide the best possible accommodations for all our guests. I would be interested in learning more about your... More 

Mississippi
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 15, 2015 via mobile

We have stayed here before. It used to be nice. Not anymore. Emmy & Terri was absolutely rude & had no customer service skills what so ever. My husband is a disabled Iraq Marine Corps Veteran with PTSD. He did not sleep well on our last night there. Check out was at 11 a.m. & my husband went to front... More 

Helpful?
1 Thank Guest1111111
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Guest1111111, I appreciate your time to share your experience with us here at the COMFORT SUITES in WEST MEMPHIS, AR. I deeply regret the poor customer service that you received during your stay here with us. Your feedback allows us to address the issues that you encountered. As the manager of this hotel, customer service satisfaction is our goal... More 

Arnold, Missouri
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 8, 2015

From the staff to the room to the service and breadfast, I've got absolutely nothing to complain about after staying here for a week in Nov. and a week in December of this year. Room had wired internet access which was a plus.

Helpful?
1 Thank 57MoTraveler
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

DEAR 57MoTraveler, Thank you so much for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We appreciate your positive feedback and will be sure to share with the entire team. Thank you for making us your choice hotel when you are in our area. We appreciate your business and look... More 

Jasper, Georgia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 11, 2015 via mobile

The staff was extremely friendly and helpful. The outside of the hotel looks immaculate. The lobby is a bit outdated but still ok. Then, the room. After being in the room for just an hour with my two kids and husband, we noticed the bottom our kids' feet were black...not a little dirty, but BLACK! They had worn socks and... More 

Helpful?
2 Thank ishine4
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear ishine4, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We appreciate your feedback as it helps us with our continued training efforts. I regret that your stay was less than satisfactory and we have shared your comments with the housekeeping supervisor and staff. I do hope... More 

Monroe, Louisiana
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 9, 2015

The reason why I chose this hotel for my husband, his mother, and her boyfriend was based off the reviews and how well the General Manager responds to her guests who enter and exit her hotel. My husband and I both work for hotels in the Choice Brands. We arrived at the hotel and were greeted by Jimmi. She was... More 

Helpful?
2 Thank Courtney S
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Courtney S, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We appreciate and value your positive feedback. We have shared your comments with our staff and are encouraged by your kind words. Thank you for your business. We look forward to seeing you the next time... More 

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