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Comfort Suites

2.5 of 5
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850 Stephen Boulevard, West Memphis, AR 72301
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Ranked #2 of 18 Hotels in West Memphis
A recent review
3 of 5 stars reviewed 1 week ago
gmauv6 Collinsville, Illinois
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156 Reviews from our TripAdvisor Community

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Traveler rating
    90
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Collinsville, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We stay at Comfort Inn & Suites all across the United States, and most of the times our visits are very positive. On the positive side of this visit, I will say that the hotel staff was friendly, and the breakfast was good. However, we had a few problems at this hotel. The room was okay. We used the sofa... More 

Was this review helpful? Yes
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear GMauv6, Thank you for taking the time to share your experience with the Comfort Suites in West Memphis. I do appreciate your comments and regret that the visit was less than satisfactory. I am not sure what happened to the additional points and am more than happy to make sure I make good on my promise to you. I... More 

Virden, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this hotel several times over the last several years. My family stays here each year on our family vacations. We have always had A+ top notch experiences. Thinks hotel is one of the cleanest and nicest ones we have been to. The staff is helpful and the area is great. This last stay we have a... More 

Was this review helpful? Yes
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Dacia24, Thank you so much for taking the time to share your experience with us here at the Comfort Suites in West Memphis. I appreciate and value your feedback, as this helps us provide the best possible accommodations for all our guests. We look forward to seeing you and your family next year on your annual vacation. Until then,... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

Just spent the weekend at the Comfort Suites in West Memphis Arkansas with several family members. We had 22 rooms. With a group the size of ours, there were so many demands placed on the staff. But they handled everything effortlessly. There were a few hiccups with the air conditioning, but the Manager, Shawna and her staff went out of... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Vennes O, Thank you so much for taking the time to share your experience with us here at the Comfort Suites West Memphis. It was a pleasure hosting your family's reunion. I have shared your comments with the entire staff and we appreciate your positive review. I am especially thankful for the opportunity to have hosted your group and... More 

A TripAdvisor Member
3 of 5 stars Reviewed 3 weeks ago

The place looks nice. The staff was extremely friendly. When we checked in, it was 95F outside and hot and humid in the room and the air conditioner didn't seem to be working on. We thought it maybe needed a minute to get going and we went to dinner and came back more than an hour later to a hot... More 

Was this review helpful? Yes
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with us at the Comfort Suites in West Memphis. I do apologize that your experience was less than satisfactory. I completely understand your frustration with the issues you encountered here and hope you will give us another chance to make a better first impression. I have shared... More 

Charleston, AR
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here traveling to Memphis. The room and the hotel were very well kept. The staff from check in to check out were very friendly. There is a nice family touch to the property. We had the privilege of meeting the owners also. The kids loved the pool. Beds were comfortable and breakfast was good with many choices. Will... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear MissPooh8, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis. We appreciate the positive feedback and will be sure to share with our staff. Thank you for your business and we hope to see you again soon. Sincerely, Shawna Rhinehart General Manager Comfort Suites West Memphis 870-733-9900 More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

On our way to see family and stopped here around midnight. The Trip Advisor reviews were very complimentary of this place so we tried it. Walked in to check in and the gentleman at the front desk was super courteous and was quick to get me all set up with the room. The place is very clean and we'll maintained.... More 

Was this review helpful? Yes
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Jon M, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We welcome and appreciate the positive feedback from our guests. Your comments will be shared with our staff as we continue to strive to provide the best possible accommodations for our guests. We hope you see... More 

Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stopped in here on our way to Nashville and it was a very good stay. my only quibble was our room had no bath towels but when I informed Emmy at the front desk she quickly took care of this for us. She also offered advice on local dining options. Our room was nice and clean and we were... More 

Was this review helpful? Yes
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Crashman 75683, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. I do apologize that the bath towels were missing when you arrived in your suite. I have used this opportunity as a reminder to our housekeeping staff. We do appreciate your business and look forward to... More 

1 review
5 of 5 stars Reviewed June 18, 2015

I travel A LOT with my job and this hotel just blew me away. From the time I walked through the doors to the time I checked out was just fabulous. The desk clerk Courtney and the breakfast attendant Sherry were very kind, professional and helpful. The room was huge, beds were very comfortable, and I enjoyed the sitting area.

Was this review helpful? Yes
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Thank you so much for taking the time to share your experience with us here at the Comfort Suites in West Memphis. We always appreciate the positive feedback from our guests. I will be sure to pass on the comments to Courtney, Sherry and all the staff, as we continue to strive to provide the best possible accommodations to all... More 

Texarkana, Arkansas
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 11, 2015

Well managed suite hotel that caters to "road warriors" and families. Excellent friendly & attentive staff. Refrigerator in large, comfortable room. Well maintained property. Non smoking. Good quality hot and cold breakfast with coffee all day. Great cookies in the afternoon. Plenty of towels.

Was this review helpful? Yes 1
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear BarbaraY, Thank you so much for taking the time to share your review with us regarding your stay at the Comfort Suites. We welcome positive feedback and will be sure to share this with all our staff, as we continue to strive to provide the best experience for all our guests. We appreciate your business and look forward to... More 

Missouri
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 3, 2015

Website did not state pool was out of order. Bad neighborhood. Rooms have stains and grounds are not well kept. Beds need to be replaced. We will see what tomorrow brings for breakfast. Rate seems to high for area and no pool.

Was this review helpful? Yes 1
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Isla_Wilder, Thank you for taking the time to share your comments regarding your stay here with us at the Comfort Suites in West Memphis. I deeply regret not pre-warning our guests that our pool was temporarily down due to upgrades. This process, although brief, has created an inconvenience to our guests and I am truly sorry. We do appreciate... More 

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