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Comfort Suites

Certificate of Excellence
2.5 of 5
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850 Stephen Boulevard, West Memphis, AR 72301
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Comfort Suites
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Ranked #3 of 18 Hotels in West Memphis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Susan Y Springdale, Arkansas
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137 reviews from our community

Traveler rating
    80
    35
    11
    8
    3
See reviews for
42
33
1
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Springdale, Arkansas
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was the host hotel during a conference I attended recently. The staff went above and beyond to make sure that all our needs were met. If you need to stay in or around West Memphis, this is the place.

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MT JULIET
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Thank you for accomidating our group when we visited March 20-22. Our stay was well worth the cost. Breakfast was amazing and the little man cooking waffles was sweet. In the evening our moms (and dads I'm sure) enjoyed the snacks and wine in the evening. Your hotel is the cleanest in the area and I so appreciate that. Thank... More 

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Panama City Beach, Florida
1 review
4 of 5 stars Reviewed 1 week ago

Good pitstop for travel. Clean, friendly, low priced, right off multiple interstates with gas and food nearby. Do try to rate as a destination place to stay. I would recommend it for delivering as expected.

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Lebanon, Tennessee
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In my opinion, this one of the better hotels in West Memphis. Let's face it, West Memphis, AR is not a very large city, with few choices of lodging. But if you want to stay on the west side of the river from Memphis, then this hotel will not be a disappointment. It was well appointed and extremely clean. The... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Thank you so much for taking the time to share your review of the Comfort Suites in West Memphis. We appreciate your comments and will be sure to share with the staff. Your kind comments will serve as encouragement as we continue to strive to provide the best possible experience for all our guests. We look forward to seeing you... More 

Contributor
16 reviews 16 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Access to this hotel is TERRIBLE. We could plainly see it but couldn't figure out how to get there. At one point in our attempt we were forced to drive through an area reminiscent of a Chevy Chase Vacation movie, and ounce parked I'm not sure about the safety of the family "truckster". As for the room itself, the bathroom... More 

Was this review helpful? Yes 2
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Wabaaatl, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis. I do apologize for the inconvenience you encountered navigating to the hotel. In time, the construction will provide for a better, safer, more convenient path for everyone. I appreciate your comments and will share with our maintenance and... More 

Rayville, Louisiana
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very nice and clean facility. Large rooms with comfortable beds. Breakfast was awesome-wide selection of hot food items(including bacon, sausage, eggs and grits). Breakfast service area was large and service staff was very friendly and helpful. The major problem with our visit was the absence of clear and well-lit access road. There is a lot of road... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Terri S, Thank you for taking the time to share your experience with us here at the Comfort Suites. I appreciate the opportunity to have hosted you while in our area. I do apologize for the unforgiving construction in our area. The efforts being made with our highway system will eventually be complete and safer for everyone. We look... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel once when our air conditioning was out and have put guests in this hotel in more than one occasion for business. It's a great place to stay. The rooms were very comfortable and had a hideabed in the living room area where our grandson stayed without complaining. The hotel felt very safe and was... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Deborah T, Thank you for taking the time to share you experience with us here at the Comfort Suites. We do appreciate your business and always nice to receive such positive feedback. We look forward to seeing you again. Sincerely, Shawna Rhinehart General Manager More 

Conway, Arkansas
Contributor
14 reviews 14 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 3, 2015

Those who follow my reviews know that this is my favorite place to stay when I am in the West Memphis, Arkansas area. I have consistently given them a high approval rating. Well, my wife and I stayed here 2 nights in December and it was the most disappointing stay I've ever experienced at this establishment! Perhaps this was an... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Toothin, I certainly do appreciate the opportunity to have hosted you on your last visit to the Comfort Suites. I am disappointed to hear however, of the less than acceptable experience. I have shared your review with the management team and the housekeeping team. This review has provided a training opportunity for us all. I do apologize for the... More 

Mississippi
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 15, 2015

My family & I really enjoyed staying here. The staff was nice & accommodating. Highly recommend this hotel to others. Indoor pool great! The hotel was quiet & in a good location. Close to Memphis & Marion a little of both worlds. Will be staying here again.

Was this review helpful? Yes 1
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Guest 1111111, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis. Thank you for sharing such positive feedback. We do appreciate your business and look forward to seeing you again in the future. Sincerely, Shawna Rhinehart General Manager More 

Missouri
Top Contributor
180 reviews 180 reviews
23 hotel reviews
104 helpful votes 104 helpful votes
2 of 5 stars Reviewed February 6, 2015

West Memphis is a rougher area to begin with so I guess I shouldn't have expected much. I did think that by picking the newest hotel in the area with the best reviews, I would have a decent stay. I was not even close to being impressed. While not utterly disgusting (as some places I have unfortunately encountered), this was... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Natasha W, Thank you for sharing your experience with us at the Comfort Suites in West Memphis, AR. When I read the review, I was deeply embarrassed by the situation. The guest in the first room you checked into, checked out after 4pm on that day and the housekeeping staff had left for the day. The room should have been... More 

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