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2.5 of 5 Hotel   |   850 Stephen Boulevard, West Memphis, AR 72301
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Comfort Suites
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Ranked #1 of 18 Hotels in West Memphis
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Guest1111111 Mississippi
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129 reviews from our community

Traveler rating
    75
    34
    11
    6
    3
See reviews for
41
32
1
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mississippi
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My family & I really enjoyed staying here. The staff was nice & accommodating. Highly recommend this hotel to others. Indoor pool great! The hotel was quiet & in a good location. Close to Memphis & Marion a little of both worlds. Will be staying here again.

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Missouri
Top Contributor
176 reviews 176 reviews
23 hotel reviews
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed 3 weeks ago

West Memphis is a rougher area to begin with so I guess I shouldn't have expected much. I did think that by picking the newest hotel in the area with the best reviews, I would have a decent stay. I was not even close to being impressed. While not utterly disgusting (as some places I have unfortunately encountered), this was... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Natasha W, Thank you for sharing your experience with us at the Comfort Suites in West Memphis, AR. When I read the review, I was deeply embarrassed by the situation. The guest in the first room you checked into, checked out after 4pm on that day and the housekeeping staff had left for the day. The room should have been... More 

Branson, Missouri
Top Contributor
303 reviews 303 reviews
26 hotel reviews
136 helpful votes 136 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Convenient next to I-40. Big entry and lobby. Large room. Large bath. New appearance. Breakfast delightful due to Lettie the wonderful breakfast server. Manager very friendly. Separate sitting area. Nice and quiet

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Jerry B, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We appreciate the positive feedback. Letty is certainly an asset to us here and she was delighted to have read the review. We look forward to seeing you again soon. With best regards, Shawna Rhinehart General... More 

Morristown, Tennessee
Top Contributor
123 reviews 123 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here about 3 years ago...great stay...drove a little out of the way to stay here again...once again..great stay..no issues at all ...check in staff both times were very friendly...gave info regarding sites to see and info....rooms very clean..bed comfortable...breakfast good and hot...will be back....

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear BigJohnson1, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We appreciate your loyalty to drive out of your way to stay with us. Thank you for the positive feedback. We look forward to seeing you again soon. With best regards, Shawna Rhinhart General Manager Comfort Suites More 

Illinois
Top Contributor
610 reviews 610 reviews
115 hotel reviews
383 helpful votes 383 helpful votes
3 of 5 stars Reviewed January 14, 2015

Stopped for the night on our way to Florida. Clean and quiet, slept well, all is good. Otherwise a very typical Comfort Suites. While approaching West Memphis I called to make reservation. Waited long time for answer, assumed front desk clerk was checking people in. Then when she did answer she put me on hold, then disconnected me. To management... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear IslandExplorer, Thank you for taking the time to share your experience with us here at the Comfort Suites hotel in West Memphis, AR. We appreciate your business and your comments. I have reviewed with the staff the desire for all of our staff to provide superior customer service. We will continue to train our staff to ensure all our... More 

Germantown, Tennessee
Top Contributor
60 reviews 60 reviews
42 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 21, 2014 via mobile

The rooms were clean and comfortable. The staff was really helpful and check in was quick. The breakfast had a good variety. The only thing that is kinda a pain is they charge you $2 for use of the safe and when you check out you have to ask to have the charge removed. I do compliment the staff on... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Nickel1612, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis, AR. We appreciate your comments and your concerns regarding the safe fee. Thank you for your business we hope to see you again soon. Happy Holidays, Shawna Rhinehart General Manager Comfort Suites West Memphis, AR More 

Houston, Texas
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

When we checked in, the woman at the front desk was so proactive. Learning that we had come a long way and it was getting late, she recommended several restaurants nearby which were still open and others that would deliver. Although after their evening happy hour on the nook off the lobby, she dug out some cold beers and cookies... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

KiwiBob1948, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis. We appreciate your kind comments regarding the staff. We will be sure to share your review to serve as encouragement to our team. We appreciate your business and look forward to seeing you again. Happy Holidays, Shawna Rhinehart General... More 

Kansas City, Missouri
Top Contributor
103 reviews 103 reviews
23 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed December 12, 2014

Great hotel for us. We were traveling through and wanted to stay on the west side of Memphis to avoid traffic the next morning. We travel quite a bit, and without question, this was one of the most comfortable beds we've ever slept in. The breakfast was good also (although they didn't have any hot chocolate! - Grin). Clean, up-to-date.... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear ML7kc, Thank you for taking the time to share your experience with us at Comfort Suites in West Memphis. We appreciate your kind comments and will be sure to share with our staff. Thank you for your business. We look forward to seeing you again soon. Sincerely, Shawna Rhinehart General Manager More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 3, 2014

Stayed here for one night enroute Dallas, Texas from Virginia. I wanted to pick a place on the west side of Memphis so I wouldn't have to fight the Memphis morning traffic to continue my trip. This place fit the bill. I've stayed in bunches of places over the years, but these have to have been the most comfortable beds... More 

Was this review helpful? Yes
SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Dear Kaleu711, Thank you for taking the time to share your experience with us here at the Comfort Suites in West Memphis. We appreciate your kind comments and will be sure to share with the entire staff, as it will serve as encouragement as we continue to strive to provide the best possible service to our guests. Thank you for... More 

Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 28, 2014 via mobile

When you check-in you are told there is a safe in the room. You are NOT told that you will be charged $2.00 for the safe unless you decline. Poor customer service for not being up front with this little added charge. This is NOT how you treat customers that you would like to see return business from. When I'm... More 

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SuitePeaWestMemphis, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to share your experience here with us at Comfort Suites. I do appreciate your comments concerning the safe and safe fees. The safe is optional if our guests choose to use this safe. This is a separate line item on the guest folio for transparency. This is a property enhancement for our guests. If... More 

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Additional Information about Comfort Suites

Address: 850 Stephen Boulevard, West Memphis, AR 72301
Phone Number:
Location: United States > Arkansas > West Memphis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 82
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Also Known As:
Comfort Hotel West Memphis

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