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Valentin Imperial Maya

Travelers' Choice award winner
4.5 of 5
Hotel website
Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
Valentin Imperial Maya
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A recent review
5 of 5 stars reviewed yesterday
Alyssa K Chicago, Illinois
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7,919 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Valentin Imperial Maya was the perfect place for my fiance and I to celebrate our engagement! Not only does the entire staff go the extra mile for even the smallest of requests, they helped us out when we needed to get something from off the resort as well. Specifically, the concierge in building #6 helped us with our "off resort... More 

Was this review helpful? Yes 3
Strathmore, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Would not hesitate to return to this paradise. Beautifully appointed resort has so much to offer. Many daily activities around a large pool or peaceful lazy river setting with no problem finding a chair despite being 98-100% full. Great selection of a la carte restaurants with attentive staff and good food, something for every taste. Two weekly supper buffets with... More 

Was this review helpful? Yes 1
Stevens Point, Wisconsin
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned home from our trip to Mexico. We were celebrating our 40th anniversary and chose to go to the Valentin. We stayed in building 2 which was lovely. Room was very clean and spacious. King bed was very comfortable. Nice bathroom with jacuzzi tub. The staff was wonderful and very helpful. All and all we had a wonderful time.... More 

Was this review helpful? Yes 1
oakville, ontario
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just returned from an amazing 10 day stay at Valentin Imperial Maya. The resort surpassed our expectations. The grounds, the food, the staff, the pool, the rooms, the service were all excellent! zero complaints, just happy. we took a golden suite which was spacious and comfortable. We also chose the privilege package, which although a little pricey was worth... More 

Was this review helpful? Yes 2
Blackwood, Gwent
Contributor
17 reviews 17 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I have recently returned having celebrated our 25th Wedding Anniversary at the VIM. I must say it is the best resort we have ever been too, including those visited on Mexico. We stayed in a Silver suite in building 1 which was a perfect location for all amenities. The whole resort is spotless, the staff are all... More 

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Love this place heading back for out 3rd time June 27th for my husband's 50th bday. We love it here they are so nice and accommodating and they serve coors lt..love love love it. Daniel is our favorite bar tender...he's the best. Love the hibachi and the French restaurant

Was this review helpful? Yes 4
Top Contributor
71 reviews 71 reviews
18 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had an amazing time at this resort. It's the perfect balance of party and quiet so you can be as entertained or chill as you want to be at any time. The staff is excellent and always quick to get you what you need. The food was good at breakfast and lunch (typical buffet) but was phenomenal at dinner.... More 

Was this review helpful? Yes 6
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

Spent the longest seven days of my life here. Room was overlooking the back pool. Nice and quiet except you have to walk a mile everyday to the main pool for towels. They offer no towel service for the back pool. Strict dress code for dinner at all resturants. Turned away for not having proper shoes. Had to settle for... More 

Was this review helpful? Yes 9
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Shawn , Thank you for taking the time to share your experience with us, although we are disappointed to read that VIM seemed to be the worst resort in Mexico!!. Through reading to the other reviews of the day :Best vacation we have ever had! ;Amazing; Amazing time at the Valentin;Favorite All-Inclusive Resort ! etc... We do try and... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We highly recommend this place! We stayed there for 5 days and had the best time. Everyone is friendly and they all go out of their way just to make you happy! We will go there again next chance we get!

Was this review helpful? Yes 3
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is the most beautiful resort. They treat you like a star. Everyone working there is happy. When we visited they were fully booked but nothing was ever crowded. It always felt private and secluded. The room was stunning i have never felt so lucky. I also had my wedding here and i could not have imagined such a perfect... More 

Was this review helpful? Yes 7
Hotel Review Summarization

What travelers say

  • Room service(122)
  • Very good(95)
  • Main pool(83)
  • French restaurants(70)
  • Great time(42)
  • Other resorts(36)
  • Breakfast buffet(34)
  • Grounds were beautiful(26)
  • Le Marche(19)
  • Golf cart(19)
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