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Valentin Imperial Maya

Travelers' Choice award winner
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Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
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8,241 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (1937)
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2 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

My wife and I just got back from here. We've stayed here 12 times. Gilberto is the reason we come back. He does his best to do whatever he can to make every meal the best. He just goes out of his way to make your vacation experience the best. Thanks Gilberto

Was this review helpful? Yes
Bolton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent staff Xochitl (flower) and Abril in particular always happy and cant do enough for you. Food was top notch even the breakfast buffet and room service. Dont forget to double up in the restaurants (of which you can use as many times as you want) on the food a'la carte are small portions the staff wont bat an eyelid... More 

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Beloeil, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

We spent the week of June 21-28, 2015 and this place is beyond our expectation. First time in Playa Del Carmen and for sure we will return to the VIM. The service is very good. Employees are caring for everything, great staff. All the restaurants are good, the buffet amazing. Everything is perfect. We also enjoyed the live piano in... More 

Was this review helpful? Yes
Sapulpa, Oklahoma
1 review
4 of 5 stars Reviewed yesterday NEW

I will make this short, Excellent hotel, Excellent people, very helpful staff, very clean. Only issues we had were related to no washcloths in room and had some trouble getting them. Everything else was above expectations. Food was great at all venues and hotel works hard to provide nightlife. We will be back, Oh yeah and adult only is the... More 

Was this review helpful? Yes 1
Toronto, ON
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just booked our 3rd trip back to VIM & realized I didn't add a review from our last visit. My wife & I stayed at VIM late August / early September 2014 for just over a week, our second visit to the resort in 6 months. Our initial visit we had a golden swim-up suite, this visit we hand an... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Valentin is an amazing and beautiful resort that my husband and I have visited twice. Once was by ourselves and once was with our niece and her husband. Both times were amazing. The beach here is sandy and wide and we never had to fight for beach location or bali beds. When we went alone the resort had only... More 

Was this review helpful? Yes 2
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Sam Thank you for your your loyalty and such wonderful comments regarding your stay at Valentin Imperial Maya. We look forward to your 3rd visit and again thank you for choosing to stay with us at Valentin Imperial Maya. Warm regards More 

Alexandria, Virginia
5 of 5 stars Reviewed 2 days ago NEW

We visited VIM to celebrate our 25th wedding anniversary and had the best time ever. The weather was not great, there was a tropical depression and it poured rain for 3 days but that did not matter much at all. The food was terrific, the service was amazing and the staff was fabulous. The beach was beautiful the pool was... More 

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Was this review helpful? Yes 1
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Alexandria, Virginia It is very rewarding to read this kind of reviews, even more to know that you chose our beautiful resort to spend your 25th anniversary, congratulations! Our main job is to make you have a memorable stay with us and we are very pleased that this was your case! We have shared your... More 

Ebensburg, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This place just keeps getting better! We spent the week of June 19-26 and this is our fourth visit here and counting. I could write a novel about the excellence of this resort, from the GREAT staff, to the beautiful facilities, GORGEOUS POOL area, and amazing dining venues! The food, by far is OUTSTANDING and it is truly difficult to... More 

Was this review helpful? Yes 5
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear CTPersio from Ebensburg, Pensilvania Wow 4th Time with us! we are very grateful for your preference and confidence. On behalf of all our staff we would like to thank you for consider Valentin Imperial Maya your second home and for giving us the opportunity to be a little part of your memories. Miguel , Veronique ,Michaela ,Danny and Natalie... More 

Lakeville, Minnesota
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I visited Valentin Imperial Maya (VIM) for 7 days, June 20-June 27. We stayed in an Emerald Junior Suite room on the second floor right on the beach. This was our second trip to VIM, having fallen in love with the resort during our first visit. Like most people, we are a working couple that lead stressful... More 

Was this review helpful? Yes 6
East Brunswick, New Jersey
1 review
5 of 5 stars Reviewed 2 days ago NEW

We booked our anniversary trip here after 2 recommendations from family members. From the minute we got there till the minute we left we had the most relaxing time. The property is pristine. Beautiful flowers, plants, waterscapes and trees filled the pathways. With all high end fixtures everywhere. Including the bathrooms throughout the whole property. The pool was amazing!! The... More 

Was this review helpful? Yes 2
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Momyank from East Brunswick, Nueva Jersey It's a pleasure to know that you spend a beautiful vacation with us and mostly if was such an special occasion as your 25 Anniversary! We are very pleased that you define as memorable your stay with us, certainly the entertainment is one of the best around the area but what make the... More 

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