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All 1 Playa del Secreto hotels

Valentin Imperial Maya

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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A recent review
4 of 5 stars reviewed yesterday
the_colonel_RCAF Ottawa, Canada
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7,507 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just back from a week at the Valentin Imperial Maya. The resort grounds, accommodation, pools, bars, and beach are all “5 Star”. If you have never been to another 5 Star Resorts for a comparison, your evaluation would stop there. The following are some issues that does take away from the”5 Star” status. As I know that management follows these... More 

Was this review helpful? Yes 2
Buffalo, New York
Contributor
12 reviews 12 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our second time at VIM. they surely did not disappoint us. the service was outstanding, and the workers really work hard to please. I must give a big thumbs up to Gilberto R. at the beach restaurant he really went out of his way to make us feel special. Also i must throw a big shout out to... More 

Was this review helpful? Yes 3
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Joseph from Buffalo, Thank you very much for sharing your sincere words with the huge TripAdvisor community. We're glad to learn you had such a great experience during your most recent visit to our newest resort. We will personally praise Gilberto R. and Erica for leaving such a nice impression in you. Thank you for choosing theVIM Hotel for... More 

1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Visited VIM with my wife, two sons and daughter-in-laws from 1/18 to 1/25. While, there are likely nicer resorts in the region I gave the VIM 5 stars due to the wonderful value for money we, experienced during our stay. The VIM exceeded our expectations for service, food, and the overall facility. We stayed in the Silver suites to insure... More 

Was this review helpful? Yes 4
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Paul , We would like to thank you for your candid review and for your preference for the VIM. We would like to thank you for sharing with us and with the community your comments about our performance and for pointing us out the aspects you consider were not totally satisfactory and need our attention, which will be analyzed... More 

Top Contributor
54 reviews 54 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at this resort from 1/14/15-1/21/5 and had a wonderful time. One of the reasons we picked this resort was due to all the great reviews on TripAdivsor and they weren't wrong. The resort itself is immaculate landscaping and there is always workers cleaning and landscaping to keep it up to par. The grounds are more... More 

Was this review helpful? Yes 3
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM guests , We would like to send you our warmest appreciations for taking the time to write a review about your recent stay at the Valentin . We are so happy to hear that the food and grounds made such a positive impact on your vacation. We also have carefully reviewed the information you mentioned above and... More 

Port Arthur, Texas
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This resort was amazing! Me and my girlfriend went there for her birthday. The staff was so nice and the facilities were amazing.Our room was immaculate everything was good about it. The entertainment at the pool was fun every single day we stayed there for a week. We met a lot of people and made friends. We will for sure... More 

Was this review helpful? Yes 2
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Port Arthur, Texas Thank you for taking time to post about our resort. We are sure that TripAdvisor's Community will appreciate your insights and will bear them in mind when choosing our resort for their vacation. We look forward to welcoming you again during your next visit to Mexico. Warm Regards, More 

Chicago, Illinois, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were there from 1/22/15 to 1/27. The check in process is calm with champagne while you wait. They do try to offer you upgrades to your room package if interested. The resort is big and you can be placed pretty far from eating and drinking, however you have the option of golf cart rides to and from your room... More 

Was this review helpful? Yes 1
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guest from Chicago, Illinois Thank you very much for your review, It is very important for us to know that you had a great stay, our team is one of the most motivated as we love to know that our guests are having wonderful experiences. Will be a truly pleasure have you here in the future. Please... More 

2 reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This review is so far past due it's almost embarrassing. But after just returning from a different vacation in the Carribean I was reflecting on our amazing Honeymoon at Valentin! We stayed August 24-31 and I cannot say enough about this place. The service, staff, rooms, everything! We upgraded to a Junior Suite with an ocean view and the room... More 

Was this review helpful? Yes 1
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Danielle , Thank you very much for your gracious comments. We are glad that you liked our service, rooms, and the amiability of our staff. It is our goal to create memories and beautiful experiences in our guest. We hope you had a lovely honeymoon and we expect to serve you again in the near future in this your... More 

Cincinnati, Ohio, USA
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here on a girls' trip in January 2015. We had four rooms and everyone in our group liked the layout of the rooms and they were well maintained. Each room had its on fridge stocked with water, soda and beer. The grounds are beautiful. The pool has swim up bar and one side had music and more of... More 

Was this review helpful? Yes 5
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Cincinnati, Ohio Thank you very much for your wonderful comments and for taking the time to post your review on Trip Advisor. We would like to express our deepest gratitude for your feedback and suggestions as they are very valuable to us. Regarding your kind comments about group in the restaurant; we know that our... More 

Michigan
Reviewer
5 reviews 5 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We visited from January 16-23. Our check in was speedy, didn't get the building we had requested, but we know it isn't always possible, and we had two requests that were honored, so two out a three. Building number 3 was very close to the restaurants. One thing for those like us trying to escape the cold. Ignore the for... More 

Was this review helpful? Yes 7
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear returning Fredo from from Michigan , We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home. We were happy to know that you enjoyed your stay once again in our resort; comments like yours motivate all our staff to continue working hard. We... More 

Virginia
Reviewer
5 reviews 5 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I just returned from a 5 night stay at the Valentin Imperial Maya. It was our 1st visit to the resort and after having another favorite in the Cancun area (Excellence--Playa Mujeres)... I was nervous but hopeful. All I can say is WOW. New favorite resort for sure! We visited the resort with a group of almost... More 

Was this review helpful? Yes 11
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Virginia , Thank you for taking the time to share your comments following your recent visit to the hotel. Our staff takes pride in all they do to ensure that every guest is comfortable and that they feel at home with us. We are delighted that you feel that our services are dedicated to our... More 

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Hotel Summarization (Beta)

What travelers say

  • Room service(187)
  • Very good(146)
  • Main pool(113)
  • French restaurants(104)
  • Great time(60)
  • Other resorts(55)
  • Breakfast buffet(46)
  • Lobster pot(45)
  • Grounds were beautiful(42)
  • First day(35)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Valentin Imperial Maya 4*
Number of rooms: 540
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

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