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All 1 Playa del Secreto hotels

Valentin Imperial Maya

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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A recent review
5 of 5 stars reviewed yesterday
KatieBelle24 Cypress, Texas
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7,311 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cypress, Texas
Top Contributor
50 reviews 50 reviews
27 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

This was our third stay at the Valentin, and it was amazing as always. The hotel grounds are so beautiful, and the rooms are large and luxurious. We stayed in the Emerald Suite on the first floor. They have cleared some of the foliage so that there is now a clear view of the beach and water from the room.... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The Valentin Imperial Maya is one of the most beautiful landscaped resorts I have ever had the pleasure to stay at. The resort is only 9 years old I'm told, and it has been well maintained. There are two pools on the property that are just awesome. The staff is the friendliest, well trained and just a pleasure to be... More 

Was this review helpful? Yes 1
London, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This was the first time that I`ve been to Mexico, and the hotel was amazing. We arrived at early morning and the stuff helps us quickly to check in, and then we ordered 24-hrs food services where they delievered food to our room quickly and fast. They provide good services, good facilities, and good food. All staff are friendly and... More 

Was this review helpful? Yes 3
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Peng from London, Canadá Thank you for such wonderful comments regarding your stay at Valentin Imperial maya. We are happy to hear that you were looking forward to returning to the hotel. Happy new year 2015 !!! More 

Knoxville, Tennessee
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am a world traveler and have had the opportunity to stay in some very grand places with exceptionally well-known service, but this place beats them all. This adults-only gorgeous resort, has impeccable and very friendly service, super quality food and attention to every detail that would make one feel special. The surroundings are gorgeous and secure. Quiet enough to... More 

Was this review helpful? Yes 3
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Peg de Knoxville, Tennessee Thank you for your encouraging words, it's our priority to ensure the satisfaction and comfort of each and every guest we welcome in our little paradise. Happy new year to you and your family, we look forward to welcoming you back soon. Most sincerely, More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Loved this place! Great food, lovely beaches, great activities, and friendly staff. The resort is beautiful and huge. Room service was available free of charge and well worth the try. The food was always great. There were several restaurants with internationally themed cuisine with gourmet chefs. Fantastic! The beach was great and attendants always came by to ensure that we... More 

Was this review helpful? Yes 5
Arkansas, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have visited this property on Two different occasions and never been disappointed. It is an elegant well maintained facility with a first class staff. The lobby and meeting areas are open a spacious, very elegant with just a touch of the tropics. Typical of what you will find in other Five Star Resorts properties. And this property is quite... More 

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Was this review helpful? Yes 3
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear returning Mark from Arkansas, Thank you for loyalty and for taking the time to comment about your second stay at the Valentin Imperial Maya. We are happy to hear that you were looking forward to returning to the hotel. The entire hotel team is dedicated to making the guests' feel comfortable and welcome. We have passed on your comments... More 

Oswestry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

While being dropped off from our day at Chitchen itza, our driver said "welcome to Jurassic Park" This is exactly what it is like, A long drive through lush well kept foliage to reception, where we were greeted with a cold drink and a fast check in. The public areas were large and beautifully presented, ideal for a quiet read... More 

Was this review helpful? Yes 6
Winnipeg
Contributor
17 reviews 17 reviews
10 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is my 16 th time in Mexico. I think the Valentin was awesome because we make it happen! Remember in an all inclusive resort you get what you paid for. If you want something you have to ask for. If you want more you will need to pay for. We upgraded for the Diamond suite and it included the... More 

Was this review helpful? Yes 5
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guest from Winnipeg , Thank you for taking the time to post a review we greatly appreciate your comments. It was our pleasure to take care of you and we are delighted that you were well looked after. We pride ourselves on our very high level of service and we are thrilled that you felt your welcome... More 

Pickering, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The VIM is 5* high class excellent in every way; excellent food in buffet and more so in restaurants, wonderful service, very nice staff, layout of resort well organized and large enough to provide quiet amongst all ongoing activities, clean, beautiful, in the jungle, secluded from other resorts, huge lovely pool, clear sandy ocean swimming, lovely beach with service and... More 

Was this review helpful? Yes 4
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Enid from Pickering, Canadá , Thank you so very much for taking the time to review The Valentin on TripAdvisor. We are delighted that you had such a wonderful stay. It is absolutely our pleasure to look after all the wonderful guests like yourselves and very important to us to receive such lovely comments. Regarding the mold and mildew,... More 

Shaker Heights, Ohio
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We spent a week at the Valentin Imperial Maya and has a wonderful time. The service was outstanding. Our concierges (Isabel and Jorge) went above and beyond to make our time there very special - helped us arrange a rental car for a day trip and helped make our anniversary very special. The property was great - sandy white beaches... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Room service(192)
  • Very good(153)
  • Main pool(120)
  • French restaurants(111)
  • Great time(66)
  • Other resorts(58)
  • Breakfast buffet(49)
  • Lobster pot(48)
  • Grounds were beautiful(42)
  • First day(37)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Valentin Imperial Maya 4*
Number of rooms: 540
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

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