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All 1 Playa del Secreto hotels

Valentin Imperial Maya

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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A recent review
5 of 5 stars reviewed 2 days ago
Laura C Wentzville, Missouri, United States
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7,204 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

This is a must read for women!!! My husband and I arrived at the hotel and it was beautiful. Very big , clean, and detailed. We stayed there for 10 nights . The service was " ok" even thought we would always tip 50 pesos for a round of drinks, after dinner, breakfast buffet, golf cart guy ect: I didn't... More

Was this review helpful? Yes 11
Wentzville, Missouri, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After friends' reviews we chose the Valntin Imperial and are so happy with our choice! The grounds are gorgeous and the staff will bend over backwards for you! Alfredo at the swim up bar was the best bartender! The food was delicious and we made new friends here too!

Was this review helpful? Yes 4
Westhampton, NY
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went to the Valentin with another couple. All of us loved the hotel. The staff was most accommodating and courteous. The food in all of the restaurants was excellent. - tasty and presented beautifully and the room was great. An added plus. One of the managers, Cesar, is a birder and loves to show you the birds of Cancun.

Was this review helpful? Yes 4
Whitmore Lake, MI
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed with a group of 6 and we all had a wonderful time. Resort is clean, beautiful and large enough to wander. Food and drinks were abundant. Night events were enjoyable. Although some were cheesy. We managed to have a great time. General beach area was clean and enjoyable. Chairs were always available. Shaded his were harder to come by.... More

Was this review helpful? Yes 3
A TripAdvisor Member
4 of 5 stars Reviewed 2 days ago NEW

We stayed here for 10 days for our anniversary and have to say in the main this place is superb. Good value and plenty of things to do. The food is excellent but above all what makes this hotel is the staff who were friendly and courteous. Entertainment was always very good with a good variety of shows and bands.... More

Was this review helpful? Yes 4
Calgary, Canada
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

First off, I rated this place excellent because the staff. They are amazing. Not single thing have they not known and they try really hard to make your time amazing. However, I was put in a Jr silver deluxe suite that had no black out blinds and I mentioned this to them many times - nothing done to help. Furthermore,... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

5 stars from me..my daughters wedding there was absolutely beautiful..the staff would bend over backwsrds to get me what i needed.i loved having my breakfast in the open air restaraunt.a great buffet to chose from.the bands every night were excellent and the Michael Jackson show was awesome.I will definitely go back again!

Was this review helpful? Yes 3
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests, We appreciate the time dedicated to write your opinion regarding your vacations at Valentin Imperial Maya. We will be pleased to welcome you back at any time. Receive our warmest regards, More

Quogue, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great Property-Rooms of good size,all suites,well taken care of and maintained. Dining allowed many options Entertainment of all kinds and many different water sports This property gave us a new appreciation of the term"All Inclusive" highly recommended.

Was this review helpful? Yes 3
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Quogue, estado de Nueva York Thank you for your visit and for sharing your experience with other travelers. We are delighted that you had a wonderful time and would like to thank you for your gracious comments about our people and our food. We would love to welcome you back . In the meantime we... More

TAYLOR TX
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We arrived at VM on November 18. It was raining and rained all the next day , but then cleared up and we had great weather.Checkin was very fast..We had a regular junior sweet on the 3rd floor of building five which is a good location..At first it seemed hard to find my way around the resort, but after the... More

Was this review helpful? Yes 2
New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We traveled 11/9 - 11/16. We were picked up by Canada Transfer. They were there waiting at the airport with a cold towel, water and beer. At the VIM, we were greeted with a welcome and escorted to a table and chairs to wait for someone to check us in. I requested a king size bed and room on second... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Room service(192)
  • Very good(153)
  • Main pool(120)
  • French restaurants(111)
  • Great time(66)
  • Other resorts(58)
  • Breakfast buffet(49)
  • Lobster pot(48)
  • Grounds were beautiful(42)
  • First day(37)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Valentin Imperial Maya 4*
Number of rooms: 540
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

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