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Valentin Imperial Maya

Travelers' Choice award winner
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Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Valentin Imperial Maya
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8,544 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Florida
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed yesterday NEW

Alter visiting VIM 4 or 5 times , we were just about ready to look for another resort on the Riviera Maya. Luckily , we decided to try VIM one more time and I would have to say that it was our BEST trip ever ! I have no doubt that we will return very soon . Upon arrival we... More 

Was this review helpful? Yes 6
Minerva, Ohio
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything about this place was amazing. Can't wait to go back. The room, the food, the ambiance, the staff - all were fantastic. Jhonatan, the beach concierge, was tremendous! Always made sure we had everything we needed. Sonia, privilege concierge, was also extremely helpful. Sonia, pool bar, made the best shots! :) Highly recommend the Valentin!!!

Was this review helpful? Yes 7
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I visited the Valentin Imperial Maya in Aug 2015. It is very nice resort however, do not book this hotel if you don't like to do a lot of walking. The resort is very big with lots to do. The food was not all that great. Breakfast was the best meal. The pools were very nice and... More 

Was this review helpful? Yes 3
Plainfield, Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

All i can say is wow .....We travel 3 to 4 times a year this is my 12th time to mexico and the first time here and i can say we will be back again and again....The only down fall is that you have to wear pants to dinner after being in the sun thats the last thing i want... More 

Was this review helpful? Yes 3
Yorba Linda, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Located about 12 miles north east of Playa Del Carmen, you'll find the entrance to paradise. Enter: Valentin Imperial Maya. Up Front and Key Notes: - I came with my wife and two friends. This is my wife and my second visit to the resort (anniversary tradition). This was our friends' first trip abroad. - I will use the reference... More 

Was this review helpful? Yes 20
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear returning Tom from Yorba Linda, California, On behalf of all our staff we would like to thank you for consider Valentin your second home and for giving us the opportunity to be a little part of your memories. It's a pleasure to know that you spend a beautiful vacation once again with us and mostly if was such a... More 

Princeton, New Jersey
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

i DID my homework on this resort before we decided to book it, my friend went here and told me to go its real nice,,, so we did this will help eveyone out if they are looking to go on vacation to mexico 1- WIFI IS TERRIBLE HERE 2-every room is close to something.. we were in building 7 we... More 

Was this review helpful? Yes 21
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests from Princeton, Nueva Jersey Thank you for your detailed review of our hotel, we are always interested in what our guests have to say. We regret you did not fully meet your expectations. Continuous improvements are always our main focus and we would still hope that eventually you would give us another opportunity to prove our... More 

montreal
Level Contributor
67 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First, I should say that my husband and I are Canadians, who have lived in Cancun for 5 and a half years. We have been to at least 15 all-incl from Cancun down to Tulum. This is by far the best!! I'll start at the beginning, arrival went smoothly, hardly time to finish the champagne. Beautiful colonial lobby. We were... More 

Was this review helpful? Yes 7
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear TammyMontreal Thank you for letting us know how perfect your stay was, we will be more than happy to have the opportunity to host you again very soon and give you once again the good service you have already experienced. Thank you for considering our resort on a return visit to Mexico, please feel free to contact us. E... More 

Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

In about 20 trips to the area, including stays at Rui Palace Riviera Maya, Barcelo Palace, Secrets Maroma, and The Presidente Cozumel; I can say we received the BEST service, hands down, no questions asked, at The Valentine Imperial Maya. We decided to go with the Privilege Package and thought it was worth it. With the PP, there was never... More 

Was this review helpful? Yes 11
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Laurie from Charlotte, Carolina del Norte Thank you for your positive comments published on Trip Advisor. We are happy to know that you had chance to enjoy our “privilege package” and especially that you had a great vacation with us. We will share your positive comments with our activities staff; it encourages them to continue working hard. Thank you... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Our stay at the Valentin was remarkable, we experienced the sea turtles nesting. The rescue team does a great job making sure each and every baby gets a fair start. Although the seaweed is plenty, the hotel does a great job each am to dispose of it. We received excellent service from Melina in the Mar & Tierra for breakfast... More 

Was this review helpful? Yes 1
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Kimberly from Chicago, Illinois On behalf of all the VIM staff, thank you for sharing your feedback with the community of TripAdvisor. It is a pleasure to know that you enjoyed most of our services and facilities. There is no end to improving, and there we appreciate your bringing the observations regarding the check in process to our attention,... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful time at the Valentin. The food was excellent for an all inclusive. There was seaweed on the beach but this seems to be a problem everywhere in the caribbean. once you get past where the water breaks you are fine. Lots of medium size fish in the water. I had the Valentin massage with Lili and... More 

Was this review helpful? Yes 1
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests , Our biggest satisfaction is to know that our guests have enjoyed their stay with us in Valentin, on behalf our staff, thank you for sharing your feedback with the community of TripAdvisor. Be sure that everyone you mentioned in this note was so happy to read your kind comments, it's such a gesture to remember... More 

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