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Valentin Imperial Maya

Travelers' Choice award winner
4.5 of 5
Hotel website
Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
5 people have started booking this hotel
Valentin Imperial Maya
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A recent review
5 of 5 stars reviewed yesterday
exia79 st.louis
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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st.louis
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I traveled to the Valentin Imperial Maya (VIM) with another couple, July 20-27, 2015. We both had Golden Rooms by the Golden Pool. All I can say is, "Amazing." There really is not much more I can say that the 1,000's of other 5 star reviews say. The resort is beautiful and clean. The food was good.... More 

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Middletown, CT
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Came here for our honeymoon in June of 2015. Had a few issues upon arrival: was checked into a room that had broken glass all over the floor and I cut my foot. We called the front desk and they sent someone to clean the room. Came back later and we were still finding broken glass on the floor. Called... More 

Was this review helpful? Yes 6
Rosenberg, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

6 couples celebrating a total of 165 years of marriage. We were greeted with a cool towel and Champagne. From the moment we existed the bus we were treated better than any other resort I have ever been to. Check in was a breeze, and there was even a magician performing some pretty awesome slight of hand tricks. We arrived... More 

Was this review helpful? Yes 2
New Jersey
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back from our honeymoon at the Valentin and I'm still so pumped from our trip!!! This resort is amazing!!!! top notch, 5 stars all around! We got there and were greeted with champagne and super friendly staff! The resort is clean and big, so if you don't like to walk much, then this might not be your... More 

Was this review helpful? Yes 2
Southampton, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband daughter and myself stayed here from 11 July to 26 July and had a wonderful time as a family. The location, facilities, food, bars, staff and entertainments are great. We chose this hotel as it appeared to meet most of our needs - selection of restaurants, entertainment, sports facilities, no young children running around, good sized rooms, good... More 

Was this review helpful? Yes 4
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I gifted my husband a trip to Riviera Maya and we stayed at the Valentin Imperial and the experience was AMAZING......Our concierge Eridany was outstanding......her professionalism impeccable........Jonathan the Pool Concierge arranged for us to have a reserve-private Cabana...... the entertainment group is great....specially Victor..he is Super. All restaurants (we visited all of them) are magnificent. Great food and amazing service.... More 

Was this review helpful? Yes 5
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Gloria, We are grateful for your positive review published on Trip Advisor and we would like to thank you for booking your vacation with Valentin Imperial Maya. We know you have many options and appreciate the trust you have in our resort to make your holiday and birthday successful. Thank you for recommending our property. It will be always... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Overall the hotel was good, nice and big property with very nice landscape and rich fauna. We got the standard room, which was nice,big and comfortable. Room service was great. Hotel beach had I lot of chairs and palapas . Water was clear blue, sand is white. Pools was ok. If you want to refresh is not going to work... More 

Was this review helpful? Yes 3
Reading, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My new wife and I spent a week at the VIM in July and had an amazing time. We were greeted with champagne on arrival and had a cool towel to freshen up with. We got seated immediately at reception to check in. Prior to travelling, I had made a room request, and also notified them of the honeymoon, to... More 

Was this review helpful? Yes 8
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear recent VIM Honeymooners from Reading, Reino Unido Congratulations again on your marriage and wow! What beautiful words to describe our Housekeeping , honeymoon amenities and food ! We took also good note of your observations regarding our music on theTV channel with the appropriate person and we are sure the area you specify that need attention will be attended... More 

Parker, Colorado
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The good: The VIM is a great resort. It's clean, well-maintained, spacious, with beautiful gardens and landscaping and a kickass pool with several swim-up bars. The staff is extremely nice, food was really great, there is a bar around every corner, and it really is "unlimited" in every respect. No one tells you where you can't eat or how much... More 

Was this review helpful? Yes 1
Lancaster, Ohio
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was absolutely wonderful from the first step off the shuffle bus to the last step back on. We have no complaints. The service and staff was out of this world! Every person was so helpful and nice. The room was ocean front and was spectacular (comes with a hammock!). The resort was just beautiful and the pools were... More 

Was this review helpful? Yes 1
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Robecca from Lancaster, Ohio We would first of all like to thank you for taking your valuable time to share with us and the rest of the T.A reviewers such an enthusiastic review! Our staff truly strives to exceed guests' expectations and provide extraordinary service. We are always happy to hear that we have achieved that goal. Thank you... More 

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