We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1 Playa del Secreto hotels

Valentin Imperial Maya

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Carmen, Playa del Secreto, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Valentin Imperial Maya to your Saves list
Valentin Imperial Maya
Best prices for your stay
Enter dates for best prices
mm/dd/yyyy mm/dd/yyyy
Show Prices
You must enter dates to see the best prices.
88%
A recent review
5 of 5 stars reviewed yesterday
Shane R Edmonton, Canada
Write a Review

6,256 people have reviewed this hotel

Traveler rating
    4,094
    1,454
    459
    150
    99
See reviews for
297
5000
30
28
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,690)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Edmonton, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I just returned from our first trip to Mexico, it won't be our last! After weeks of reading reviews and trying to find the best place to stay we decided to go with the Valentin! We couldn't be happier with that decision. The resort was absolutely beautiful right from when we first turned off the highway! We... More

Was this review helpful? Yes 1
Monterrey, Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

One of the best hotels for adults in Riviera. All the service was awesome! The beach is perfect because you don't find rocks inside the beach so thats pretty cool when you like to enjoy the beach. The restaurants for dinner are magical, If you don't have so many days to spend there I recommend to visit first the French... More

Was this review helpful? Yes 1
Canada
Contributor
11 reviews 11 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at the Valetin the first two weeks of April 2014. We were welcomed with cool towels and champagne. Check in was organized and our room was ready. A fruit basket and a bottle of champagne were nicely displayed in the deluxe Jr. Silver suite - building 1, 3 floor. We had asked for a quiet room and were... More

Was this review helpful? Yes 3
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The 1st time travelling to Mexico my mother & myself picked the BEST Resort. Over all The Valentin Imperial Maya Resort was Amazing. I highly recommend to get the Swim Up as well the Privilege Packet, you will be very impressed . Amazing! The Restaurants and food were the BEST I have had so far. Very nice Restaurants with a... More

Was this review helpful? Yes 1
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Amanda, We greatly appreciate your review and the details you have shared for the TA community and for the future VIM guests. The hotel team is committed to providing a friendly and helpful atmosphere and we are pleased that you experienced this commitment. We are also very happy to hear that you were looking forward to returning to the... More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was our second trip to the VIM and we enjoyed it even more this time! Many thanks to the VIM staff, especially to our housekeeper and Jose Velazquez Vazquez (Customer Care VIM), for returning to us my wife's very valuable gold & diamond jewelry and watch. Somehow we left it behind in the room, and we were notified by... More

Was this review helpful? Yes 1
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear returning VIM Guests from Toronto, Canadá In the name of all Valentin staff, receive our most sincere appreciation for your loyalty to our Hotel. We feel very proud to have numerous loyal guests who are very excited and happy to come back to our resort. Please let us know when you will be back for your 3rd visit so... More

Pittsburgh
Reviewer
4 reviews 4 reviews
4 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our 2nd year here and our friends 3rd time here. It is not surprising how many people you meet at the resort that have been there before. Once you've been to Valentin you won't want to go anywhere else. This year we were in building 4 (instead of 3) which was a perfect location. Beach was AGAIN fantastic... More

Was this review helpful? Yes 1
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear returning Guests from Pittsburgh We would like to thank you for your review and your loyalty for the Valentin Imperial Maya. It is always a pleasure to have you home. Feedback like yours motivates all our staff to continue working hard. Thank you again and we look forward to welcoming you again very soon. Warm regards, More

Top Contributor
55 reviews 55 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Where to begin? The property is lush, beautiful, and immaculate. 99% of the staff appreciate the fact that you are at the resort, and do everything in their power to make sure you are happy. Some of the staff go way beyond expectations, and made a lasting impression. Make sure if you are male, you bring long pants. All dinner... More

Was this review helpful? Yes 2
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear recent VIM Guests , We would like to send you our warmest appreciations for taking the time to contribute with this positive review about your recent stay at the Valentin Imperial Maya. Regarding the king bed requested, we always try to please all our guests’ requests, unfortunately we cannot guarantee a king bed room as there are subject to... More

Ville de Sainte-Catherine
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My sister and I went to this hotel/resort for 7 days. It was our first visit to this resort, my third visit to Mexico. People's review were right on. As a bonus, we were offered a reduction on an upgrade (50%) off from our Junior Emerald suite, which we refused....and then they offered it for FREE!!!! We stayed in an... More

Was this review helpful? Yes 2
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear BL, Thank you very much for your detailed comments. We do appreciate hearing from our customers, it is thanks to our guests' contribution, suggestions and comments that have the opportunity to target areas of concern and take necessary measures.We truly appreciate your comments since this help us to improve our service levels and product. Thank you once again and... More

England
Top Contributor
89 reviews 89 reviews
39 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed in March 2014 after a weeks bus tour on the Yucatan peninsular. Such a great experience. Could not fault any aspect of the hotel. Check in started with a glass of champagne. after check, staff brought our bags and took us to our rooms. We were close to every thing the hotel had to offer. Excellent restaurants, great... More

Was this review helpful? Yes
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear TravelhappyEngland, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and are happy you had a great vacation at VIM. The Valentin Imperial maya team looks forward to seeing you in the future. Wishing you all the best, More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed the second week of December and had an amazing vacation! The beach was the best! Water was warm, nice waves, smooth sand bottom and kept very clean by the staff. The staff was very friendly and helpful. The resort is beautiful! Very clean and well kept. Rooms are very nice and the food was good. We have stayed... More

Was this review helpful? Yes
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Heidi444, Thank you for taking the time to express your impressions regarding your recent in the VIM. Reviews like yours, are the motivation to keep in the good job; we will pass all your inspiring comments to the staff. Thank you once again and we look forward in welcoming you back very soon. Warm regards More

Been to Valentin Imperial Maya? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Room service(193)
  • Very good(154)
  • Main pool(120)
  • French restaurants(112)
  • Great time(66)
  • Other resorts(58)
  • Breakfast buffet(50)
  • Lobster pot(48)
  • Grounds were beautiful(42)
  • First day(38)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez KM 311 500 | Playa del Carmen, Playa del Secreto, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Playa del Secreto
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Valentin Imperial Maya 4*
Official Description (provided by the hotel):
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya.Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in México. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulúm, Cobá, and Chichen Itzá, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya.Escape into a world where your every wish is our command. Come indulge yourself….you deserve it! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, BookIt.com, Hotels.com, Caribbean Online Mgt Corp., Orbitz, Tingo, Venere, Cheap Tickets, getaroom.com and Agoda so you can book your Valentin Imperial Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Maya Hotel
Valentin Imperial
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

Owners: What's your side of the story?

If you own or manage Valentin Imperial Maya, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.