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Valentin Imperial Maya

Travelers' Choice award winner
4.5 of 5
Hotel website
Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
2 people have started booking this hotel
Valentin Imperial Maya
Best prices for: 1 room 1 guest
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A recent review
5 of 5 stars reviewed today
csaltd Wisbech, United Kingdom
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wisbech, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed today NEW

Brilliant staff and service with a superb selection of restaurants offering 7 different cuisines to choose from. Beautiful very large pool and superb beach to choose from. Exceeded our expectations. Would definitely visit again.

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed today NEW via mobile

The hotel is very big, the food is good, the staff was .very nice especially Victor from the entertainment. The hotel is beautiful and everybody very nice!! I loved the Italian and the French restaurant. The dress code was too much for my husband as we didn't know about it before so we didn't prepare ourselves for it, especially that... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Food was fabulous. Lots of dinner choices. Buffet was great, get the fajitas at lunch! Our room was great. Their are no ocean view rooms available but they did a fabulous job integrating the jungle with the landscaping. We felt like we were in the trees and we had lots of privacy. Pools: wonderful. Beach: great beach with fish and... More 

Was this review helpful? Yes 1
Porto, Portugal
1 review
5 of 5 stars Reviewed yesterday NEW

this is a dream hotel, we can say it's perfect! excellent service, very good rooms, great restaurants, wonderfull beach. the gardens are beautifull. breakfast has everything you can imagine and the spot is magnificent

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

A friend and I spent four days at Valentin Imperial and we had a wonderful time. It's a huge resort with a wide array of restaurants and bars to visit during your stay and the food and room service was fantastic. It was a little awkward at first because despite our request for two beds (which we got), our keys... More 

Was this review helpful? Yes 2
Zimmerman, Minnesota
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is our second visit to the VIM. It was a great vacation as expected. Joselo at Customer Service was amazing again and I cannot say enough great things about his Customer Service! He is a very valuable employee! He took in our requests pre-trip, made our hibachi reservations, and took the time to come meet us upon arrival. Now... More 

Was this review helpful? Yes 3
United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

From the cool, damp towels we were served as we unloaded from our transfer to the personalized service of Diego and the other staff, our vacation was relaxing and magical. The sand beach was clean, warm, and fun. The main pool was alive with activity and friendly people. The lazy river and pool were quiet and relaxing. Everything was excellent.... More 

Was this review helpful? Yes 3
Norwich, Connecticut
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

I can see why so many people return to Valentin Imperial Maya multiple times. The service is the most consistently World Class that I've ever received at a resort. I've stayed at 5 star resorts before, and maybe the concierge was great, or a particular waiter, but it is rare to find a resort where absolutely everyone is top-notch -... More 

Was this review helpful? Yes 5
Beijing, China
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I stayed at the Valentin for our honeymoon in March of 2015. We were extremely pleased with the level of service, cleanliness of the facilities and friendliness of the staff. All of our interactions with staff were very pleasant, anything that we needed was delivered promptly. The food was amazing and not having to make reservations for... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

2013 was our second trip to the Valentin. It was great. Beautifully landscaped gardens and very private. This is a very clean, well-cared for resort. Great good. Wonderful Staff. You will enjoy yourself at this resort.

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