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All 1 Playa del Secreto hotels

Valentin Imperial Maya

4.0 of 5 Resort (All-Inclusive)   |   Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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7,320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

I have been to resorts in Mexico and this by far surpassed everything! I have been to Punta Cana twice last year, but this was the best ever. We brought our twenty something children and they completely enjoyed themselves. The beds were great and they switched them to new while we were there.:) We got a new tv as well... More 

Was this review helpful? Yes 1
London, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Hola fellow travelers! Just a little background first before we arrive at the Valentin. We stayed at the VIM for the first time in October 2013. It was a surprise for me from Hubby for my birthday. We loved it so much we decided to book it again this October as a surprise for my brother and his wife's 10th... More 

Was this review helpful? Yes 1
Cincinnati, Ohio, United States
1 review
1 of 5 stars Reviewed yesterday NEW

This is our second visit to Valentin and so far things are not good. F.T., you keep saying in your response to reviews that you wish the guests who were providing poor reviews would have let you know right away. Well... Here we are. I spoke with Maria who is in charge of the front desk tonight, Sergio who is... More 

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Austin, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Valentin Imperial is a great resort. The hotel grounds are very beautiful. The rooms are large and luxurious.The food was excellent and the presentation was upscale. We really enjoy "a la carte" choice .Hostesses at Le Marche, Betty and Abril were very nice and welcoming. Barbara the yoga and pilates instructor is amazing . All staff was friendly and smiling.... More 

Was this review helpful? Yes 1
Wilton, Connecticut
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

The Valentin Imperial surpassed all of our expectations for an all inclusive vacation. The staff driven golf carts were readily available to escort the guests to and from their rooms on the extensive manicured grounds. One of the main reasons we chose this hotel was the number of restaurants in the resort where men had to wear long pants. This... More 

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Dauphin, Canada
1 review
2 of 5 stars Reviewed yesterday NEW

We stayed here from Dec 15-22/14 for the first time. On the first day, my husband slipped in the bathroom that was located at the pool and dislocated his shoulder. The medical staff at the resort was great, but my husband still had to be taken to the hospital by ambulance. The hospital care was awesome!!! They were able to... More 

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Chester, United Kingdom
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

We stayed here for 10 days in November. We didn't get the warm welcome that others have referred to and had to wait for ages for anyone to take our bags to our room. When we did get to the room ( block 2 first floor) we were gutted. It was dark, smelt of mould and everything was damp. We... More 

Was this review helpful? Yes 1
Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our 12th visit and there is no plan to stop. It has become our home away from home.. Antonio greeted us with a hug, and Gerardo met us to take us to the check in. Room ready, and off we went. The rooms are so large and comfortable, huge windows to take in the view of the most... More 

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Was this review helpful? Yes 1
Houston, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

Despite some negative feedback we decided to give it a try and went to the Valentin Imperial Maya and were not disappointed at all. It is amazing and very well kept property. Food was excellent, entertainment incredible, beach very clean, stuff extremely nice and helpful. It is not a family oriented place and if you're looking to entertain kids it... More 

Was this review helpful? Yes 3
Cypress, Texas
Top Contributor
50 reviews 50 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

This was our third stay at the Valentin, and it was amazing as always. The hotel grounds are so beautiful, and the rooms are large and luxurious. We stayed in the Emerald Suite on the first floor. They have cleared some of the foliage so that there is now a clear view of the beach and water from the room.... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Room service(192)
  • Very good(153)
  • Main pool(120)
  • French restaurants(111)
  • Great time(66)
  • Other resorts(58)
  • Breakfast buffet(49)
  • Lobster pot(48)
  • Grounds were beautiful(42)
  • First day(37)

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311 +500, Playa del Secreto, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Valentin Imperial Maya 4*
Number of rooms: 540
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
Valentin Imperial Maya Riviera Maya, Mexico

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