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Valentin Imperial Maya

Travelers' Choice award winner
4.5 of 5
Hotel website
Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Valentin Imperial Maya
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A recent review
5 of 5 stars reviewed yesterday
Shelley W Brampton, Ontario, Canada
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brampton, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This was our first visit to VIM and we can't say enough about the resort, the staff, especially Jose and Teresa in the Privledge Lounge, Johnathan and Atoxtli our pool/beach concierges and a special thank you to Melia who greeted us every morning with a smile. The customer service at this hotel is amazing, no request was too small and... More 

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Sebastopol, California
2 reviews
5 of 5 stars Reviewed yesterday NEW

I loved staying at this spacious, elegant hotel that doubles as a beautiful botanical garden. I loved swimming laps in the ocean every day - the white sandy beach w lots shade palapas was awesome! My room was very quiet/sound proof and I slept like a baby every night, which is unusual for me when I stay at hotels. The... More 

Was this review helpful? Yes 3
New Orleans, Louisiana
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

OMG!!! This was the first time that my husband and I had ever gone to an all inclusive resort and, needless to say, we were a little nervous. We absolutely loved the experience. This resort is top notch - the staff was exceptional, the ambience was great, the restaurants were delicious, and the accommodations were perfect. We have traveled all... More 

Was this review helpful? Yes 3
Maine
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was, by far, the best vacation I have had so far! I love the fact that it is an adult only getaway; my husband and I really enjoyed ourselves. Everything on the resort is walking distance and you didn't even need to leave the resort for entertainment because there were shows every night! You could always find something to... More 

Was this review helpful? Yes 4
bc
Contributor
17 reviews 17 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This review is a bit late. My husband and I stayed April 12-19. We stayed in an emerald suite on the beach and we received a room on the second floor as we requested, with a view of the ocean. I want to start by thanking all the staff by name that made our third trip to this hotel so... More 

Was this review helpful? Yes 3
Barrie, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My best friend and I stayed here from May 23-30th, and one world to describe our stay was: amazing! Everyone at the hotel was super friendly, and made sure they did everything they could to make your stay comfortable and relaxing! Rooms: We had a JR deluxe room in building 4. The room was spacious and comfortable. My only complaint... More 

Was this review helpful? Yes 5
New York City, New York
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Thanks to previous reviewers - you sure steered us right on this one - Wonderful resort and staff. It is more spread out than we were used to but not a major problem as there is usually a golf cart passing if you need one. I loved the beach here as there is more space so you can find an... More 

Was this review helpful? Yes 3
Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Valentin Maya was seriously the best resort I've ever been to! The customer service was incredible as was everything else! The only thing I would say negatively about this was that the beach was kind of far from where our room was and our room only had a view of the rough jungle. However, I actually enjoyed this too because... More 

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Was this review helpful? Yes 1
Sioux City, Iowa
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This resort is beautiful! There are so many activities, including the gorgeous pools and beach. The staff was so helpful and friendly. Everything was very organized and easy to figure out. My family had such a great time that we have already scheduled a week to go back!

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Aaron & I had a wonderful honeymoon. Everything was perfect. The staff was great & bent over backwards to make you happy. The different kinds of restaurants were all amazing with no wait or reservation. It was a dream come true & we will be back.

Was this review helpful? Yes 4
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