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Valentin Imperial Maya

Travelers' Choice award winner
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Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
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Valentin Imperial Maya
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8,266 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Albany, New York
1 review
5 of 5 stars Reviewed yesterday NEW

My wife and I just returned from our honeymoon at Valentin Imperial Maya. We stayed for one week at the Golden Junior Suite. Our experience was overwhelmingly positive. Our favorite things were the food (all restaurants and buffets were amazing) and the service (the staff around the resort were super friendly and helpful). As one example attesting to the quality... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 2 days ago NEW

We traveled with another couple last September to the Valentin and have just booked again for this September with the same friends as they loved it as much as we did. We are huge lovers of this area of Mexico, it will be our 8th visit since February 2011. We have always had positive experiences and never felt unsafe. We... More 

Was this review helpful? Yes 3
Olathe, KS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We visited this resort with a group of friends and I do not have a single complaint. I loved the facilities, the atmosphere and the accommodations. We stayed 5 days and were about to party, relax and be entertained. We will definitely be returning! Great stay for an adult only resort!

Was this review helpful? Yes 3
Bonne Terre, Missouri
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Arrived around 11:00am, was checked-in and immediately taken to our room via a private golf car tour/shuttle. We were in the last room in the building, which put us closest to the beach, pool, and a buffet. Noise wasn't an issue, even though we were close to the action. Have to rise early to get a palapa on the limited... More 

Was this review helpful? Yes 4
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Just from Bonne Terre, Missouri, Thank you for taking the time to share your experience with us, although we are disappointed to read that VIM seemed not to be the resort for you. We will take your observations into consideration, as they will assist us in our ongoing commitment to improve our services and facilities. Thank you again for... More 

Olmsted Falls
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I came here for our 10 year anniversary this week. Our time spent here was amazing! The service, the food, the people made this experience one of our best we have ever had. We wanted to thank you and also wanted you to know that this trip was made even more special because of all of you.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Brian and Jillian Morris from Olmsted Falls Thank you very much for choosing Valentin Imperial Maya and for your wishes to return back to our wonderful resort. Always will be a pleasure to provide our guests with the best service and our goal is that our guests go home with intentions of returning. We will be happy to see... More 

Richmond, Virginia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We were at Valentin in May 2015. Awesome vacation. We booked through Vacation express and very convenient travels. We arrived at Cancun airport and had a private shuttle to the hotel. Great place to vacation. 1-All adults. 2-Great beach 3-Awesome restaurants. For dinner many a la carte alternatives. 4-Great service. The staff is really looking out for your comfort. 5-All... More 

Was this review helpful? Yes 3
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Gary from Richmond, Virginia Thank you for the positives comments you have published on Trip Advisor about your last vacation. It is great to know you enjoyed the resort facilities, location and the great service of our staff. Thank you so much for sharing your recently stay, this is very significant for our entire team. Warm regards More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here for our honeymoon September 2014. The resort was absolutely amazing! The beach was beautiful, food was outstanding and the staff was courteous and attentive. We enjoyed our stay so much that we are booked to return for our one year anniversary. While staying at the resort, we met many other people staying there that... More 

Was this review helpful? Yes
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Pandy3 Thank you for spending your honeymoon with us and for sharing your lovely experience with other travelers. We are very you choose us once again to celebrate your first anniversary , it's a such special occasion. Warm regards More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My wife and I arrived on Wednesday, June 24th and stayed for 7 nights. We arrived earlier than check in but were still given immediate access to our room. The room was amazing - we stayed in the Golden Suites. I would highly recommend staying in one of those three buildings (6, 7 or 8) due to the remote location... More 

Was this review helpful? Yes 5
Dubai
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Maybe it's because I travelled as a single that I was more aware of the short comings of this hotel as many couples seemed to be loved up, either on honeymoon or celebrating an anniversary or birthday. I have travelled extensively over the years and stayed in many 5 star hotels and this doesn't come close to any of them... More 

Was this review helpful? Yes 2
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Andrea from Dubai Thank you for taking the time to share your experience of VIM on TripAdvisor. Any kind of feedback is always gratefully received, as it assists us in monitoring the service we provide and helps us seek to find improvement wherever necessary. We really are very sorry that we did not have the opportunity to discuss this... More 

Worcester, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very late in reviewing but what I can remember the grounds were gorgeous, the staff was wonderful and we would go back in a heart beat. The only and I mean only downside was we were not aware we needed to bring proof of marriage for the honeymoon perks and the pool was slightly falling apart with broken tiles. But... More 

Was this review helpful? Yes 3
F T, Guest Relations Manager at Valentin Imperial Maya, responded to this review

Dear Carolyn from Worcester, Massachusetts Thank you for choosing VIM for the very special occasion of your honeymoon. We are delighted that you had a wonderful time and would like to thank you for your gracious comments about our people . We would love to welcome you back for your first anniversary or even before. In the meantime we send... More 

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