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Hostel Caracol

Certificate of Excellence
Calle 4 No. 2-21 | Centro Historico, Popayan, Colombia
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60 Reviews from our TripAdvisor Community

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Traveler rating
    35
    17
    5
    2
    1
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4
30
16
1
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (60)
  • Mar-May only
    (20)
  • Jun-Aug only
    (15)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (15)
All months
London, United Kingdom
Level Contributor
15 reviews
3 of 5 stars Reviewed 2 weeks ago

The hostel itself is very cute and the facilities are good . The issues with this hostel are noise and light ( and Internet if you are in the room at the back - the 4 bed mixed dorm ) . This room had an entire wall which was a window and backed onto both the bathrooms and kitchen .... More 

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Pereira, Colombia
1 review
5 of 5 stars Reviewed 5 weeks ago

It is a really good hostel with a colonial atmosphere in the center of the city, The staff is really helpful and friendly, they are always with a smile in their face, really happy to help Everybody who needs it.

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Level Contributor
25 reviews
21 hotel reviews
4 of 5 stars Reviewed April 21, 2015

Perfect location, very clean, hot water, great kitchen, very nice and helpful staff!!! The only "bad" thing was the bed! I stayed in a 4 bed dorm and 3 beds made very loud noises as soon as you moved a bit! For 1 night it's no problem... But I didn't get a perfect sleep! Otherwise everything was just PERFECT!!!

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Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
2 of 5 stars Reviewed March 30, 2015

The place was nice, comfy beds etc. my only problem with this hostel was their laundry service. I had my washing done the day before I left for the early morning bus at 6:30am. It was difficult to organise as they couldn't do it that day, which was fine no problem. It was only when I asked if there was... More 

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Santa Barbara, California
Level Contributor
3 reviews
2 of 5 stars Reviewed March 30, 2015

What they have: kitchen, common area, lockers, laundry and rooms that hear everything that's happening in the hostel. What they don't have: free coffee, friendly staff. If I were to do Popayan again, I'd forget Cacora and stay somewhere else. Nothing worse than a staff that doesn't really like what they do. Every time you ask them a question they... More 

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Tony C, Owner at Hostel Caracol, responded to this review

Hi Guy, Sorry to hear that you didn´t enjoy your time in the Caracol and I am particularly disappointed that you feel you didn´t recieve good customer service. Our staff usually get great reviews on their customer service and really take the time to make guests feel at home during their stay in Popayan. Either way, I am sorry that... More 

London
Level Contributor
80 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed March 27, 2015

Stayed one night in a four bed dorm which was cosy with not much space. 3/4 bathrooms, all clean but lacking in hot water. Felt very secure and had excellent lockers with power sockets inside. Average kitchen, not very well stocked but did the job. Nice communal area and friendly, helpful staff. 15 minutes walk from the bus station.

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Philadelphia, Pennsylvania
Level Contributor
111 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed March 12, 2015

Of course it is, and not just because "Caracol" means snail in Spanish! We moved to Hostel Caracol from another hostel in Popayan (ah, more on that one in another review!), and found a haven for the rest of our week long visit. Fronted by a small coffee shop, the hostel is all on one floor (street level, great for... More 

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New York City, New York
Level Contributor
4 reviews
5 of 5 stars Reviewed February 26, 2015

Well located to the center, good ambiance and vibe, very friendly and informative Scottish owners, quiet, older crowd (you want more younger atmosphere, go to their other hostel, Hostel Trail), comfortable beds, extremely clean bathrooms with lovely hot showers, basic but well laid out kitchen to accomodate the jostling around of cooking with other travelers at the same time. Tony... More 

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Seattle, Washington
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed February 19, 2015

Hostel Caracol has a wonderful staff that is always helpful and can really point you in the right direction for things you want to do in or near Popayan. They have great information on tours and such so much of the work is done for you. If you like it quiet, not a problem, after 10pmish it's quiet so you... More 

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Auroville, India
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed February 11, 2015

I was there with my family, so we booked the bunk bed room. It was clean, the stuff was friendly and helpuful. Our kids loved the easy going atmosphere and location, so close of the center. We feel safe and protected there. Also had nice

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17 photos of this hotel

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