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Hotel San Roque

Certificate of Excellence
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Esteban de Ponte, 32 | Esteban de Ponte, 32, 38450 Garachico, Tenerife, Spain
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Hotel San Roque
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173 Reviews from our TripAdvisor Community

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Traveler rating
    119
    44
    6
    3
    1
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14
126
3
2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (173)
  • Mar-May only
    (51)
  • Jun-Aug only
    (17)
  • Sep-Nov only
    (48)
  • Dec-Feb only
    (57)
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Mirfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 20, 2015

Stayed for 10 days recently, arrived late (11pm) after flight delays to find a warm welcome, sandwiches, fruit and wine in our room. Couldn't fault staff, service, food and general care of the hotel. Only adverse comment - where was the air conditioning mentioned on website and brochure? If we should return to Tenerife it would be the only place... More 

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HotelSanRoque, Owner at Hotel San Roque, responded to this review

Dear Guest, Thanks for your comments about your stay at our Hotel San Roque. I´m glad to see that you have had a nice time with us. About the air cond. we have had some technical problems some puntual weeks this spring. The problems have been solved, but accept our most sincere apologise for this. We hope to see you... More 

Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 17, 2015

A lovely hotel on the right side of the island Great staff Great room and service Pool is in the shade most of the day and a little cold sauna Be aware there are no beaches in san roque you need a car Excellent breakfast

Was this review helpful? Yes 2
HotelSanRoque, Owner at Hotel San Roque, responded to this review

Dear Guest, Many thanks for your kind words about our Hotel and your stay. And you are right about the beach: the nearest one is "San Marcos" under Icod ( 5km ), but as well we have in Garachico the Volcanic rock pools ( open when the sea is calm... ) We hope to see you back soon! Sincerely yours... More 

Chesterfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 14, 2015

stayed 3 nights in this wonderful hotel. All the staff were excellent couldn't have been more helpful. I would describe the hotel as "small but perfectly formed" every where was emasculate and so tastefully furnished. The food was stunning probably not a massive menu but every dish was simply stunning

Was this review helpful? Yes 1
HotelSanRoque, Propietario at Hotel San Roque, responded to this review

Dear guest, I´m glad to see that you have had a nice stay with us and we shall be pleased to welcome you any time in the future. Sincerely yours Dominique Carayon More 

South Molton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 11, 2015 via mobile

I selfishly never normally write reviews. After all who wants the places you really like to become more popular? But this time I can't resist it. If I could give a six star rating I would! Everything is great, quiet, great beds, great food. But most of all the service, happy to provide anything anytime, always with a smile, attentive... More 

Was this review helpful? Yes 1
HotelSanRoque, Propietario at Hotel San Roque, responded to this review

Dear Guest, Is for words like yours that we keep on working to make a perfect holiday for our clients. Many thanks and we hope to see you soon back. Sincerely yours Dominique Carayon More 

Spain
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 25, 2015

Not just in its unique style...which is worth a visit anyhow! But we found that outstanding hospitality in EACH member of the team in warm welcome and any request made throughout. Up to room service in front of the room as we forgot the babyphone....WOWWOWWOW...well done :)!

Was this review helpful? Yes 2
HotelSanRoque, Propietario at Hotel San Roque, responded to this review

Dear Guest, Many thanks for you kind cooment about your stay at our Hotel. We are very pleased to see that you have had a nice time with us. Your words encourage our staff to keep on taking care of our clients day by day. We hope to see you soon in the future. Sincerely yours Dominique Carayon More 

Denmark
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 25, 2015

The hotel is beautiful in the public areas & the service absolutely 5 star. But the rooms are very dark, the bathroom had quite a high wall to the shower/bathtub and the stairs leading up to the bedroom had a railing so close to the wall, that getting a firm grip was difficult sometimes. We were offered room 115, but... More 

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HotelSanRoque, Propietario at Hotel San Roque, responded to this review

Dear Guest, We apreciatte your words about our Hotel. We are sad to see that you were not happy with the room that you stayed. Earch room at our Hotel is different, in colour and furniture and some of them are darker than others ( Room 115 is painted in a dark blue colour ). We shall take note of... More 

Milton Keynes
Level Contributor
108 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed March 8, 2015

When we pulled up outside Hotel San Roque it was raining but a member of staff ran out with umbrellas to see us home and dry. Our luggage was taken care of and our car parked for us further down the street as the hotel does not have a car park. Our well appointed double room was on the first... More 

Was this review helpful? Yes 3
HotelSanRoque, Propietario at Hotel San Roque, responded to this review

Dear guest, Many thanks for your kind words about our Hotel. We are pleased to see that, even with bad weather ) you have had a nice time with us. We take note of some details you metion in order to improve our services for our cients. We look forward to a future stay with us. Sincerely yours Dominique Carayon More 

Retford
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 6, 2015

We really liked this hotel - very different from the bland modern places. It had its quirks - but that was part of its charm.. We had standard rooms on the ground floor overlooking the courtyard . The rooms were quite small, but as the weather was overcast & windy we were glad : talking to someone else who had... More 

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HotelSanRoque, Propietario at Hotel San Roque, responded to this review

Dear Guest, Thanks you for your comments about your stay with us. We are pleased to see that you have had a nice time with us. Regarding the pool temperature, during January and first 2 weeks of February the heat machine of the pool was not working due was broken. But since then, the pool is always between 24-27ºC, nice... More 

Chester, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 14, 2015

Hotel is a hidden gem on a quiet street in the middle of Garachico. Lovely welcome and all the staff were friendly & helpful. We stayed in room 13, duplex room on the first floor between both court yards so opening onto the corridor between. The room was dark & didn't have any view but very private and quiet. Lots... More 

Was this review helpful? Yes
HotelSanRoque, Propietario at Hotel San Roque, responded to this review

Dear Guest, Many thanks for your comments in Tripadvisor. Is our aim that through the comments of our guest make the best hotel for each client. About the safe, I must say that our Hotel was opened on 1996, when no ipads and large laptops were made. We know is something to change, and we hope to make it this... More 

Bath, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed February 8, 2015

A really lovely hotel, completely different from most of the large hotel complexes you find on the island. Built around 2 courtyards, with wooden external balconies rather than corridors, the feel of the hotel is traditional and serene. One of the courtyards houses the pool and restaurant whilst the other is the place to sit and take a drink or... More 

Was this review helpful? Yes 2
HotelSanRoque, Propietario at Hotel San Roque, responded to this review

Dear Guest, Many thanks for your kind comments about our Hotel and your stay. It make us full of joy to see that you had a nice stay with us and we hope to see you again close in the future. Sincerely yours Dominique Carayon Junior Manager & Co-owner More 

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