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Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area

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1637 N. 12th Court, GPS: 2001 East Pointer Trail, Van Buren, AR 72956
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area
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152 Reviews from our TripAdvisor Community

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Traveler rating
    95
    35
    16
    3
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Conway, Arkansas
1 review
5 of 5 stars Reviewed 5 days ago NEW

I stay in Van Buren at least 4 nights a month and have stayed at many hotels. This IHG property is one of my favorite due to facilities and staff! So, if your are traveling down I-40 and Looking for a great place to stay, you can't go wrong staying at this hotel. This location this is the best!!

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Phoenix, Arizona
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

En route to East Coast this was a nice stop off. It is close to I-40 but not directly off of it. It is located in a kind of residential area with a movie theater next to it. They had nice touches such as travel size bath and body works products, a wash cloth specifically for removing make up, and... More 

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Little Rock, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were in and out of the hotel quite a bit attending scheduled events every day for three days. Our room was serviced as we wished and always felt that the staff had done something extra to ensure our comfort. our particular whims were picked up on by the staff and they perfected delivery as they knew us a bit... More 

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Hot Springs, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've stayed at this location many, many times and have always been pleased. The rooms are very comfortable, the AC works well, the staff is very friendly and efficient, the prices are reasonable .......... what's not to like. I'm in the area for business well south of Fort Smith but I drive to Van Buren because of the overall experience... More 

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Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

As I was stating I was very pleased with the front desk level of customer service. He made my most enjoyable and yes I would stay at this hotel as well as recommend it to orhers. Everyone was friendly and helpful. Staff persons were smiling and accommodating at all times! Great customer service goes a very long way!!!

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Puerto Rico
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Sadly enough, I was in this hotel for close to a month. My 2nd week there a HOUSEKEEPER thought I wouldn't miss my jewelry and stole it ($3000.00 worth) -Im not saying ALL housekeepers there are thieves, but I wouldn't leave anything in my baggage of value (my jewelry was locked in my baggage) All management kept explaining that night... More 

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VBNES, General Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this review

Ms.Gypsy_pr_gal, We are very sorry that you did have to go through the worse experience at our hotel. Although, all the missing items were successfully recovered, the experience is always what it matters. In you case we have missed to provide you enjoyable stay and I am sorry for that. I assured you that we do check back grounds and... More 

Franklin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We are ihg platinum members but if we r in the area again we will stay at the sleep inn --- its right by it has same amenities and cheaper. Staff and management just does not know how to treat guests and all need training. Even 9 snd 11 year old commented on differences here and our other multiple previous... More 

Was this review helpful? Yes 1
VBNES, Manager at Holiday Inn Express Hotel & Suites Van Buren-Ft Smith Area, responded to this review

Dear Concretegoodies, We are very sorry to hear that we could not provide you the pleasant experience at our hotel. I remember talking to you at our front desk and it is very unfortunate that we could not accommodate your needs that seemed to be clashing with Fire code designed by authorities. I appreciate your status as platinum member and... More 

Seattle, Washington
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 27, 2015

We only stayed one night, just passing through. We got in late, check in clerk was very friendly, made us feel welcome. We loved the comfy beds and fluffy pillows. Our children wanted a blanket each and was able to get one from front desk promptly. Breakfast was on par with other holiday inns. Hotel looked clean and neat. Very... More 

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Scottsdale, Arizona
Level Contributor
125 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed July 27, 2015

One the nicer Holiday Inn Express locations along I-40. Bed was higher than usual and mattress firm and very supportive. Our room was spacious and nicely decorated. Staff were friendly and accommodating. Breakfast room was clean, orderly and restocked as needed. What's not to like? Only alert is that the wifi is 'open' so don't do anything that involves personal... More 

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Northern Virginia
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 19, 2015

Travelling cross country with two adult sons and a dog, and Fort Smith was a logical stopping point. We needed a room that could accommodate all of us, and booked this hotel based on reviews. The room was huge, with two beds and a sleep sofa, and room enough to maneuver even when the sofabed was opened. Everything perfectly clean... More 

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