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Diaz Surrey Street Hotel

267 Surrey Street | Ferndale, Randburg 2125, South Africa
Diaz Surrey Street Hotel
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13 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pretoria, South Africa
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 4, 2014

No words to explain how awful this hotel is . There is no way they deserve a 4 star rating maybe 1 star at a push !Grubby diabolical food and service, unprofessional staff, dingy area, looks like the last upgrade was done in the 70's.

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Senior Contributor
43 reviews 43 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed December 3, 2014

In this hotel it seems that you have to get the right room for it to be okay. It was my first time staying there and after having a room change and calling down to reception, I was able to get a room which had a door with a key that worked well and also a safe that I could... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 13, 2014

This hotel has potential but management clearly do not care anymore. Rooms are falling apart (door handles broken, bathroom fixtures broken) No plugs available for charging devices unless you start climbing under counters and unplugging tv's. No socket for charging 2 prong plugs (phones, ipads). Phone does not work so you cannot call reception for assistance. Bedside lights don't work... More 

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Cambridge, England
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 24, 2014

*This hotel is in a business district and there are no shops or restaurants nearby. * I stayed at this hotel for five nights recently. My room was fine with an extremely comfortable bed. The bathroom was spacious and clean, although the towel rail came off in my hand. A quick fix and I had it back on the wall... More 

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Senior Contributor
25 reviews 25 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 7, 2014

I stayed in this hotel for one night. The booking was made by a third party. What a disappointment! The carpets are full of stains and you don't get the feeling of clean at arrival. I had to find my own way to my room. My room was spacious and at a glance it seemed fine. Then the problems started.... More 

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Ottawa, Canada
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 1, 2013

My husband and I have stayed at the Diaz on Surrey a couple of times over the last few years. We've noticed a decline in service during our last stay. Overall the hotel isn't managed well. There was apparent lack of supervision of the dining room and office staff. Our last morning they had run out of breakfast and were... More 

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Dubai, United Arab Emirates
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 31, 2013 via mobile

I stayed in this hotel during the month of March 2013 and stayed here for 7 nights. The location for me was very convenient as I had business to do a few blocks away. I'd put this restaurant at about a 3.5 stars. But then again it's quite decent. The room I was in had a very comfortable double bed... More 

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Cape Town Central, South Africa
Contributor
14 reviews 14 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 25, 2013

With a four star rating I expected far more from this hotel. On arrival nobody helped me with my bags to my room. The welcome letter in my room had my name completely incorrectly spelt. The person's letter who had previously stayed in my room was still lying around. The TV was an old TV and none of the satellite... More 

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Johannesburg, South Africa
Top Contributor
76 reviews 76 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 14, 2013

So the place is not inviting from the outside and quite frankly I was taken aback when we entered the reception area - very nice set up with friendly smiling staff. A work group used this venue for goal setting. The conference room is big enough and we had plenty space, plenty mint sweets :-) and plenty water. The decor... More 

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Kenton-on-Sea, South Africa
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed February 23, 2013

Let me start with the positives: Friendly staff (one even took me to a nearby shopping mall and picked me up again at the agreed upon time). Bedroom and bedding - clean. Nice bathroom with both a bath and a shower. As this was a business trip, I stayed for three nights - so it meant 3 times breakfast. The... More 

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