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Valley Lodge & Spa

Hotel website
13 Jennings Street, 1791 Krugersdorp, Magaliesburg 1790, South Africa
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Valley Lodge & Spa
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Valley Lodge & Spa
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158 reviews from our community

Traveler rating
    65
    36
    31
    14
    12
See reviews for
24
78
3
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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    (158)
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2 reviews
5 of 5 stars Reviewed 4 days ago NEW

This has been the most pleasant experience we could have wished for, albeit that is wasn't planned! I was my birthday on the 15th of January and we had decided to take a drive out to the countryside. We had had such a pleasant day out in the sun and on the terrace that when it was time for us... More 

Was this review helpful? Yes
Valleylodge1, General Manager at Valley Lodge & Spa, responded to this review

Dear AldavdM. I am so pleased that you both had a stunning time with us, and thank you so much for the encouraging words. Bornface is a honey, and I will pass your comments onto him. :D Regards Laurence McGrath General Manager. More 

Fourways, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent 2 nights recently over a long weekend and was again pleased with the quality of the accommodation and surrounds. The one evening the service in the dining room was a little slow as they were very busy but overall nothing much to complain about. The spa is well worth a visit. Certainly recommended as a weekend venue close to... More 

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Valleylodge1, General Manager at Valley Lodge & Spa, responded to this review

Dear Denhagan. Thank you so much for your review. We are working with the F&B team to improve on service and the quality thereof. We look forward to seeing you again. Best Regards Laurence McGrath General Manager. More 

Gaborone, Botswana
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Went for a two night "let's get ourselves spoiled" weekend with the BFF. Reception area and lounge are stunning, so are the ouside areas, especially the pool and river side walks. The not so nice: -Standard rooms rather smallish with old bathrooms,nicely decorated though -We ordered room service the first night and then went to the Spa the next day.... More 

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Valleylodge1, General Manager at Valley Lodge & Spa, responded to this review

Dear Neela86. Thank you so much for taking the time and for the constructive review. I am so please that you feel we managed to assist you to satisfaction with your complaint, and once again wish to extend my apologies for not meeting with your expectations. Just to let you know, we are working on the buffet presentations, and selections... More 

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

This review is not intended to be overly critical but rather to manage expectations. Valley Lodge is a more 3 star and 4 star type overall country hotel experience - with some 4 star aspects. We stayed in a superior room which was nicely decorated and worth the extra cost; and the spa is up-market with good facilties and service... More 

Was this review helpful? Yes
Valleylodge1, General Manager at Valley Lodge & Spa, responded to this review

Dear Mr. Froggles5. Thank you so much for your constructive comments. I am pleased that you enjoyed the Spa, and superior room. We are in process of working on the buffet, regards presentation and offer, and your comment on this is accepted and noted. I have just completed Valley Lodge's & Spa's new wine list, and with the assistance of... More 

Centurion, South Africa
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I have not stayed at Valley Lodge but have run events there for several years when hired by their Guests. I have no personal or buisness relationship with the hotel - all business done there has been as a result of being hired by Guests of the hotel prior to their stay. I always make an effort to greet the... More 

Was this review helpful? Yes 4
Valleylodge1, General Manager at Valley Lodge & Spa, responded to this review

Dear Mike1 I thank you for your comments. Having just taken over at Valley Lodge again (Was away for a year) I have come back to some challenges and many opportunities. I run an open door policy with all of my team, and always make time for my guests. I am sometimes unable to see all suppliers, as this is... More 

Johannesburg, South Africa
2 reviews
4 of 5 stars Reviewed April 13, 2015

Good day all. Just a note that i would like to share, nothing bad, just a note. I stayed at Valley lodge on the 2 March 2015 for my one year anniversary which i surprised my wife with. The place is amazing, loved the superior room, service and spa. I will going again to stay here as it was that... More 

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Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Stuart Ross 15, Thank you for sharing feedback from your recent stay with us, and for choosing to spend your first year anniversary celebration at our beautiful country hotel. I'm sorry to hear about the disappointment you experienced with your dinner, we will ensure to avoid this matter going forward with better training of our teams communication on meal... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed April 9, 2015

I want to commend you for your efforts in organizing my husband a surprise birthday dinner. We noticed and appreciated your attention to detail and relentless determination to make the evening a memorable one. The extra time and effort you put in were certainly worthwhile. My sincere thank you goes to Jeanett, Rebecca, Abel, Albert and Mr. Majola. I couldn't... More 

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Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Masele L, The Team at Valley Lodge & Spa are thrilled to hear that you had a memorable and enjoyable stay! Thank you for your kind words and compliments, we are looking forward to spoiling you once again during your next visit. Kind regards, Rebecca Robinson Sales & Marketing Manager More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 7, 2015

Location is excellent, rooms are decent and clean, a little on the smaller side for what we paid. Staff are extremely well spoken and accomodating, but a little naive and need more training, very helpful though, but it feels like management does not give them adequate tooks to service properly. Food is very mediocre, breakfast service is lousy and slow... More 

Was this review helpful? Yes 1
Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Pshah99, Please accept our apologies for the unpleasant stay at Valley Lodge & Spa over the Easter weekend. We are disappointed to learn that we failed to meet and exceed your expectations and acknowledge the concern for the need of training and developing our staff. The poor quality of meals you experienced is unacceptable and not the standard in... More 

Asse, Belgium
1 review
3 of 5 stars Reviewed April 5, 2015

While the structure is gorgeous and certainly deserves its 4 stars (the superior rooms will make you want to move in and stay for ever!) there is plenty that needs to be done in training staff. At check in the person at the desk started serving another guest without finishing with me; I was given no advice as to the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Blerina V, Thank you ever so much for sharing your feedback from your recent stay on Trip advisor, your comments assist us in focusing on improving in areas in which we failed to deliver. We will certainly ensure to invest in training and development of our staff, as the poor levels of service you experienced is below standard and... More 

1 review
2 of 5 stars Reviewed March 24, 2015

un- trained and un- friendly staff, dinner started late, inconsistent information by staff and felt the rate was far too expensive than what other hotels offer nearby, over all not good value for your money.

Review collected in partnership with this hotel

Was this review helpful? Yes
valleylodge2014, Manager at Valley Lodge & Spa, responded to this review

Dear Gordon N, Thank you for taking the time to provide us with feedback from your recent stay with us at Valley Lodge & Spa in Magaliesburg. On behalf of the team, I would like to apologize for the lack in service and disappointment you experienced during your stay with us, we have ensured to avoid this re occurrence going... More 

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