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Valley Lodge & Spa

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13 Jennings Street, 1791 Krugersdorp, Magaliesburg 1790, South Africa
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Freedom day package
Best prices for: 1 room 1 guest
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Valley Lodge & Spa
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Valley Lodge & Spa
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153 reviews from our community

Traveler rating
    64
    35
    29
    14
    11
See reviews for
24
75
3
21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
2 reviews
4 of 5 stars Reviewed 1 week ago

Good day all. Just a note that i would like to share, nothing bad, just a note. I stayed at Valley lodge on the 2 March 2015 for my one year anniversary which i surprised my wife with. The place is amazing, loved the superior room, service and spa. I will going again to stay here as it was that... More 

Was this review helpful? Yes
Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Stuart Ross 15, Thank you for sharing feedback from your recent stay with us, and for choosing to spend your first year anniversary celebration at our beautiful country hotel. I'm sorry to hear about the disappointment you experienced with your dinner, we will ensure to avoid this matter going forward with better training of our teams communication on meal... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

I want to commend you for your efforts in organizing my husband a surprise birthday dinner. We noticed and appreciated your attention to detail and relentless determination to make the evening a memorable one. The extra time and effort you put in were certainly worthwhile. My sincere thank you goes to Jeanett, Rebecca, Abel, Albert and Mr. Majola. I couldn't... More 

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Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Masele L, The Team at Valley Lodge & Spa are thrilled to hear that you had a memorable and enjoyable stay! Thank you for your kind words and compliments, we are looking forward to spoiling you once again during your next visit. Kind regards, Rebecca Robinson Sales & Marketing Manager More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location is excellent, rooms are decent and clean, a little on the smaller side for what we paid. Staff are extremely well spoken and accomodating, but a little naive and need more training, very helpful though, but it feels like management does not give them adequate tooks to service properly. Food is very mediocre, breakfast service is lousy and slow... More 

Was this review helpful? Yes 1
Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Pshah99, Please accept our apologies for the unpleasant stay at Valley Lodge & Spa over the Easter weekend. We are disappointed to learn that we failed to meet and exceed your expectations and acknowledge the concern for the need of training and developing our staff. The poor quality of meals you experienced is unacceptable and not the standard in... More 

Asse, Belgium
1 review
3 of 5 stars Reviewed 2 weeks ago

While the structure is gorgeous and certainly deserves its 4 stars (the superior rooms will make you want to move in and stay for ever!) there is plenty that needs to be done in training staff. At check in the person at the desk started serving another guest without finishing with me; I was given no advice as to the... More 

Review collected in partnership with this hotel

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Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Blerina V, Thank you ever so much for sharing your feedback from your recent stay on Trip advisor, your comments assist us in focusing on improving in areas in which we failed to deliver. We will certainly ensure to invest in training and development of our staff, as the poor levels of service you experienced is below standard and... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

un- trained and un- friendly staff, dinner started late, inconsistent information by staff and felt the rate was far too expensive than what other hotels offer nearby, over all not good value for your money.

Review collected in partnership with this hotel

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valleylodge2014, Manager at Valley Lodge & Spa, responded to this review

Dear Gordon N, Thank you for taking the time to provide us with feedback from your recent stay with us at Valley Lodge & Spa in Magaliesburg. On behalf of the team, I would like to apologize for the lack in service and disappointment you experienced during your stay with us, we have ensured to avoid this re occurrence going... More 

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was at Valley Lodge with a group of friends on Saturday night and we went to the spa in the afternoon. Whilst the surroundings were beautiful and the food was excellent, we really struggled with the service! Ordering lunch from the spa was a mission and the waiter took forever to bring us a menu (we had to go... More 

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valleylodge2014, Manager at Valley Lodge & Spa, responded to this review

Dear Katealexan, Thank you for sharing your feedback with us earlier this week, I hope we were able to provide a favorable response to the matters of concern you raised. Once again, please accept our apologies for the poor service you experienced, and we look forward to welcoming your return in the not too distant future. Kind regards, Rebecca Robinson... More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2015

had an amazing holiday! loved the atmosphere and nature. really enjoyed the hiking trail! picnic basket at the river banks, was very peaceful. i totally loved the wellness spa. luxury room is very spacious, cosy. definitely visiting again! highly recommended!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Felicia G, Thank you for your generous rating and feedback, we are delighted to hear all your wonderful comments and are pleased to learn that you enjoyed your stay with us. Please keep an eye on our regular specials and offers on our Facebook page & website. We look forward to welcoming you back as soonest . Regards, Rebecca... More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

Wow...wow..wow..Valley Lodge staff are professional from care takers,sales,reception,restaurant,house keeping, security tight...wow am amazed...The ambiance is so cool we really had a great time, breakfast is served in time never delayed-Room service is spot on-ooh diner wow,wow,wow!!!! The chef's and waiters amazing...a ma zi ng

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Teboho N, We are thrilled to receive such a wonderful rating & feedback on Trip Advisor, from your recent stay with Valley Lodge & Spa. Our Staff are grateful for your kind words and look forward to having your return for yet another weekend spoil. Please follow us on Facebook, or keep an eye on our website for upcoming... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 11, 2015

I had a great experience in this place so far I'm planning to go there again this month the scenery is amazing and the nature in there is soul filling the staff needs a little bit of patience but other than that the place is great for a romantic couples retreat

Was this review helpful? Yes
Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Shady A, Thank you for your generous compliments and feedback shared on Trip Advisor. We are most pleased to hear you enjoyed your stay and we look forward to welcoming your return in the near future. Please follow us on Facebook, or keep an eye on our website for upcoming packages and special offers. Kind regards, Rebecca Robinson Sales... More 

Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed March 9, 2015

We loved our stay at Valley Lodge. All the staff were friendly & helpful. The Spa was absolutely relaxing & a beautiful environment to be in. The property was beautifully kept & the website pictures don't do it justice. The food was exquisite, complements to the chef. This was real value for money & we would gladly return at the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Valleylodge1, Manager at Valley Lodge & Spa, responded to this review

Dear Boitumelo S, Thank you for your lovely feedback shared on Trip Advisor. We are pleased to receive such positive comments about our staff, and will ensure to share these kind words with our team. We are looking forward to welcoming your return, please keep an eye on our website or follow us on Facebook for regular specials. Kind regards,... More 

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