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Holiday Inn Express Texarkana East

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5210 Crossroads Parkway, Texarkana, AR 71854
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1 room 1 guest
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Holiday Inn Express Texarkana East
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88 Reviews from our TripAdvisor Community

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Traveler rating
    38
    26
    14
    8
    2
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33
8
3
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • All months
    (88)
  • Mar-May only
    (19)
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Olney, United States
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here after making reservations via phone to IHG....got a good rate BUT now I see why it was so cheap. We were checked in @ 530 pm by a young gentleman who seemed new, lost or confused. We had just rode 450 miles from San Antonio in 105 degree heat on our motorcycle so we needed a good... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Bryan H, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am sincerely sorry for the inconvenience and unfriendly service you received during your stay. I also apologize that you had an unfavorable breakfast experience. All your comments will be looked into and appropriate action will be taken. However, it... More 

Level Contributor
171 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This time there was hot water, not simply warm. The internet was very fast and the beds were very comfortable. The hotel seemed very clean. The staff was polite and attentive. They need a small lamp on the large desk in order to see what your doing. The folded cheese eggs were an over cooked brown instead of yellow. We'll... More 

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Meridian
2 reviews
3 of 5 stars Reviewed 3 weeks ago

We had seen the Trip Advisor negative review of the hotel from "dripping springs" so we were somewhat cautious booking. But seeing that Holiday inn had reached out to him to address the issues we thought we would give it a try. One thing "Dripping Springs" also mentioned was no Comedy Central. We planned to stay there Thursday August 6th... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Toni G, Thank you for writing a review about your recent stay with us. We are hospitality professionals who pride ourselves on delivering world class customer service. It is our regret that we failed to deliver an exemplary performance because of the inconsistent information provided to you regarding the availability of Comedy Central channel. Please accept our sincere apologies... More 

Matamoros, Mexico
Level Contributor
10 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed two nights in this hotel and found it to be clean, comfortable and affordable. The free breakfast was very good, with enough choices. The staff was friendly and check-in and check-out process was fast. The price is reasonable. I definitely would stay again in this facility.

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Austin, Texas
Level Contributor
100 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Location was great, Hunter was awesome at check-in and we were able to secure rooms coming off the highway. The bummer for us was that the rooms had stained towels, no one was at the desk when we needed to buy water (kept waiting for about 5 min); the "breakfast" that was supposed to come with the room was probably... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Kristine B, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the bathroom amenities, front desk service and breakfast selection. We will address these concerns. We take all... More 

Dripping Springs
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 15, 2015

We made a reservation for a 2-bed suite sleeping 6 people (two on each of the beds plus two on a pull-out sofa bed) for July 4th. After making the reservation, we received a confirmation email which said "Reservation Confirmed." When we arrived at the hotel we were told that they no longer had our room. The person working the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear TomYDrippingSprings, We noticed your review regarding the Holiday Inn Express Texarkana East,. We are reaching out to you on behalf of InterContinental Hotels Group or IHG, representing the Holiday Inn Express brand. We appreciate you bringing your concerns about the problem with your confirmed reservation to our attention and apologize for any inconvenience you may have experienced. We have... More 

2 reviews
4 of 5 stars Reviewed July 13, 2015

The rooms were clean and in good condition. Staff were friendly and helpful. Location was convenient and easy in and out traffic - wise . I definitely would stay again. Breakfast was nice and the value was fair.

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 5, 2015

On a business trip with entire family (two parents, one grandfather and three boys 5-15). We made a last stop at 9:00 on 4th of July to stay the night. Absolutely every staff member gave excellent service. The desk clerk, chef, waitstaff, and housekeeper. We travel three days out of a week on business and have never experienced all around... More 

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Portland, Oregon
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed July 3, 2015

Stayed here last month for business. The hotel was clean and quiet. Staff were very friendly and accommodating. I arrived close to 3am due to shenanigans with my airline, and they were ready and waiting for me still to check in, and made it no hassle for me at all. Your typical holiday inn breakfast in the mornings. The hotel... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear geologygal, Thank you for writing a review about your stay with us. We appreciate your kind words regarding our property particularly our hotel being clean and our staff being very friendly and accommodating. If you have experienced any shortcomings during your visit, we apologize. Reviews like yours motivate us to work harder to provide the best customer experience possible.... More 

Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 22, 2015

Keileasha, front desk at our arrival in the evening and at our departure in the morning, was a smiling, positive, friendly face. Actually everyone we encountered was positive and upbeat. Our room was upgraded to a queen suite due to platinum status; the beds were good; the pool and hot tub were clean and relaxing. Then our free breakfast the... More 

Was this review helpful? Yes
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