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Holiday Inn Express Texarkana East

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5210 Crossroads Parkway, Texarkana, AR 71854
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Holiday Inn Express Texarkana East
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79 Reviews from our TripAdvisor Community

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Traveler rating
    36
    24
    11
    7
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28
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23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Raleigh, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Keileasha, front desk at our arrival in the evening and at our departure in the morning, was a smiling, positive, friendly face. Actually everyone we encountered was positive and upbeat. Our room was upgraded to a queen suite due to platinum status; the beds were good; the pool and hot tub were clean and relaxing. Then our free breakfast the... More 

Was this review helpful? Yes
Monticello, AR.
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel on the way home from Dallas. The property has only been there 6 years. That was nice because it still looked and smelled new. Staff was super courteous. I ended up leaving in an ambulance because I had a gall bladder attack. The EMT took the pillow I was laying on on the floor. Their... More 

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Jacksonville, Arkansas
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 27, 2015

This hotel was very clean, quite, and in a good spot. We had an emergency and the hotel handled the situation with professionalism and urgency. Staff was very accommodating. The only downfall was that the pool was closed two day (Memorial Day weekend) due to maintenance. We had to deal with some disappointed children. There was a hot breakfast that... More 

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Texarkana, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2015

This place is family friendly with super clean rooms, wonderful breakfast bar, friendly staff, indoor pool and hot tub.We had two queen rooms over Mother's Day weekend. We had a blast. I've booked another room for five days starting this Friday, for my daughter to have a teaching job interview, find a new home, and be here for my coming... More 

Was this review helpful? Yes
Karina W, Front Office Manager at Holiday Inn Express Texarkana East, responded to this review

Thank you for the wonderful review and we love knowing when we have made a true friend. We look forward to the opportunity of serving you in the near future! Karina W-Thurman FOM 870-216-0083 More 

Wildwood, Missouri
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 29, 2015

Slightly above average HI express. Good free hot breakfast, reliably typical for HI Express. Strong free WiFi connections. Minus one star for initially giving room which had not yet been cleaned (TV was on, access cards on counter, rumpled bed, and wet washcloth in shower). However, without being pushy, was given huge upgraded room. Overall, great experience.

Was this review helpful? Yes
Karina W, Front Office Manager at Holiday Inn Express Texarkana East, responded to this review

Thank you for your review. I would truly appreciate the opportunity to visit with you more about your recent stay and make the experience right with you. Please contact me at the hotel, so I may get a few more details and research the housekeeping issue. Karina W-Thurman FOM 870-216-0083 More 

Quitman, Arkansas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 22, 2015

I travel a lot and from my experience from the three hotels I stayed at this hotel is the best . comfort inn went up on my rate cause I work for the govt. so I moved to the best western plus stayed there two weeks and they booted my reservation out cause they over booked but sure am glad... More 

Was this review helpful? Yes 1
Karina W, Front Office Manager at Holiday Inn Express Texarkana East, responded to this review

Thank you for this wonderful review and recognizing our efforts to take care of our guests. We make friends one guest at a time and look forward to long lasting relationships. We look forward to being of service in the future. Karina W-Thurman FOM 870-216-0083 More 

Peru, Indiana
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 1, 2015

From the moment we checked in we knew this would be an excellent night. Star quality is not our top priority when our time there will be just enough to sleep and gat back on the road again. What a spectacular surprise this HIE is! First, we failed to specify number of beds in our booking but Shauna (sp?) the... More 

Was this review helpful? Yes 1
MO
Level Contributor
193 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
2 of 5 stars Reviewed January 10, 2015

The staff was great, very friendly & accommodating. The room was average, clean with comfortable beds & pillows. The toilet wasn't working properly in the room, though. The pool was nice but it was November & the water wasn't heated so we couldn't swim. Not sure if it was malfunctioning or if it's just not a heated pool. The water... More 

Was this review helpful? Yes 1
Karina W, Front Office Manager at Holiday Inn Express Texarkana East, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay with us and recognizing the service efforts of our team. I truly wish I would have had the opportunity to visit with you before departing our hotel. Please contact me at the hotel, as I would like to visit with you regarding options... More 

Alexandria, Louisiana
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 2, 2014

This hotel is superbly clean, convenient and inexpensive. My family stayed here the day be do thanksgiving and we couldn't have been more impressed. The staff was super courteous and very helpful. We had a two queen bed room. It was very spacious and clean. The pool area was indoors and very well kept. The breakfast was awesomene, lots of... More 

Was this review helpful? Yes 1
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 30, 2014 via mobile

Let me start by saying that I travel extensively for work, and so does the company I am with. We booked this hotel bc it was supposed to be one of the nicer in the Texarkana area for families. We came with a good mindset as for holiday inn because of previous ones we had booked. When we arrived, check... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Hpelton1984, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the rooms, bed ans the kitchenette. However, we’re sorry we fell below your expectation regarding the front desk service and shortage of towels. We will address these concerns. I assure you... More 

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