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Holiday Inn Express Texarkana East

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5210 Crossroads Parkway, Texarkana, AR 71854
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Holiday Inn Express Texarkana East
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Holiday Inn Express Texarkana East
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74 reviews from our community

Traveler rating
    33
    22
    11
    7
    1
See reviews for
23
7
3
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (16)
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Quitman, Arkansas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

I travel a lot and from my experience from the three hotels I stayed at this hotel is the best . comfort inn went up on my rate cause I work for the govt. so I moved to the best western plus stayed there two weeks and they booted my reservation out cause they over booked but sure am glad... More 

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Peru, Indiana
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we checked in we knew this would be an excellent night. Star quality is not our top priority when our time there will be just enough to sleep and gat back on the road again. What a spectacular surprise this HIE is! First, we failed to specify number of beds in our booking but Shauna (sp?) the... More 

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MO
Top Contributor
188 reviews 188 reviews
59 hotel reviews
110 helpful votes 110 helpful votes
2 of 5 stars Reviewed January 10, 2015

The staff was great, very friendly & accommodating. The room was average, clean with comfortable beds & pillows. The toilet wasn't working properly in the room, though. The pool was nice but it was November & the water wasn't heated so we couldn't swim. Not sure if it was malfunctioning or if it's just not a heated pool. The water... More 

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Karina W, Front Office Manager at Holiday Inn Express Texarkana East, responded to this review

Thank you for taking the time to complete a review on Trip Advisor regarding your recent stay with us and recognizing the service efforts of our team. I truly wish I would have had the opportunity to visit with you before departing our hotel. Please contact me at the hotel, as I would like to visit with you regarding options... More 

Alexandria, Louisiana
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 2, 2014

This hotel is superbly clean, convenient and inexpensive. My family stayed here the day be do thanksgiving and we couldn't have been more impressed. The staff was super courteous and very helpful. We had a two queen bed room. It was very spacious and clean. The pool area was indoors and very well kept. The breakfast was awesomene, lots of... More 

Was this review helpful? Yes 1
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 30, 2014 via mobile

Let me start by saying that I travel extensively for work, and so does the company I am with. We booked this hotel bc it was supposed to be one of the nicer in the Texarkana area for families. We came with a good mindset as for holiday inn because of previous ones we had booked. When we arrived, check... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Hpelton1984, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the rooms, bed ans the kitchenette. However, we’re sorry we fell below your expectation regarding the front desk service and shortage of towels. We will address these concerns. I assure you... More 

Top Contributor
55 reviews 55 reviews
12 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 9, 2014

Hotel was fresh, clean, in great shape. Breakfast was wonderful with a good variety to choose from. Pool area was nice as well as good fitness area. Enjoyed the staff and stay you won't be disappointed!

Was this review helpful? Yes 1
Garland, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 8, 2014

I stayed at this hotel after attending my mother in law funeral and when I arrived in the room prior to going to sleep I notice hair in both of our beds. Not sure if the person who cleaned the room actually changed the sheets. I went down to the desk and the attendant was nice enough to give me... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Sharolfe, Thank you for taking the time to post a review of our property. Please accept our sincere apologies for falling short of your expectations on the cleanliness and service part of your stay. Rest assured that your comments will be looked into and take actions accordingly. While we understand that your stay was not 100% satisfactory, we would... More 

Senior Contributor
26 reviews 26 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 7, 2014

Room had - microwave - refrigerator - good bed - good internet - a lot of HBO but I missed Comedy Central. But - African American desk girl clearly doesn't feel like working here. She only checked me in and didn't inform me about their services like I am used in HIE (breakfast time, fitness or pool times). Further more... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Texarkana East, responded to this review

Dear Foreigner T, Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional detail... More 

Mason, Ohio
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 11, 2014

I arrive late and tired but the check in was fast & the bed was very comfortable. That helped to rest before an important meeting the next day. The night clerk was helpful and found me a USB wall plug for my phone (I'd forgotten it) quickly well past midnight. The breakfast was better than most buffets at other HIE... More 

Was this review helpful? Yes 1
Shippensburg
Senior Contributor
48 reviews 48 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 4, 2014

It was very nice great staff and friendly. The room was clean, cool very inviting. The breakfast was really good. I enjoyed the fact that it was out of the way without all the traffic around but easy enough to get on I30 interstate. It was a very safe and secure place which is very important to me.

Was this review helpful? Yes 1
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