Yes, the exterior could use some updating, the clientele is questionable. But with a rate that's half what other motels/hotels in the area charge, it's okay. The front desk staff is friendly and helpful, the pool is sparkling clean, the room is clean and freshly painted. Yeah, the linens and curtains could stand replacing, and the carpet could probably stand... more

Husband got the room without checking it out first. It was right outside the "indoor" pool. Activity at the pool echoed in our room. The room just seemed dirty. There were 2 dehumidifiers running in it. Heater/air conditioner terribly noisy. Hair in the bathroom. Threadbare towels. Tub/shower unit in need of repair & a good cleaning. Everything was just worn... more

It started out with a door that would not open. And they knew the lock would not completely unlock. Then they moved us to a different room. About 11 pm we had someone else trying to open the door and get in the room. The girl at the front desk keyed us a new key for the new room and... more

ad states indoor pool which one would think would be open and usable...not so...pool is not heated and therefor not used expect in the middle of summer. Motel in a questionable area of Springdale, Ark. and one should question their safety here. more

This is a scary place to stay. Lots of suspicious folks hanging around the motel at night. Our room was filthy. The smoke detector had been destroyed and was hanging from the ceiling. Several electrical outlets didn't work and we actually found a dead cockroach under the glass of a print hanging in the room. Also for some inexplicable reason... more

This motel ranks in the top tier of 'Stinkiest Rooms We Have Ever Stayed In'. The smell in our room was overpowering, pungent, awe inspiring, and unrelentent. We burned candles and had dryer sheets on the A/C the whole time we were there and barely made a dent in it. At $66.61 (including tax) it was way overpriced. They do... more

Nasty place: Flies in the room Stains in the chairs Exposed electric outlets Stains on lampshades Broken faucet in bath Broken drain in sink more

Of note: this hotel is no longer a Best Western, but is now called "Best Rest Heritage Inn". My friend and I (2 woman) stayed here for one night. I would never stay here again! The room was okay and clean, but certainly not worth the money. Very chintzy on towels, as there were only two bath towels in the... more

I booked us for four nights, March 18-22, 2004. I had to cancel the first night because our flights were delayed due to a snowstorm. Even though the auto club guide noted a cancellation charge, the desk clerk said there would be no charge. We finally arrived a day late. I asked to see the room before checking in, so... more