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Extended Stay America - Fayetteville - Springdale

2.0 of 5
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5000 Luvene Avenue, Springdale, AR 72764
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Extended Stay America - Fayetteville - Springdale
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Ranked #14 of 19 Hotels in Springdale
A recent review
5 of 5 stars reviewed 2 weeks ago
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76 reviews from our community

Traveler rating
    27
    12
    6
    11
    20
See reviews for
22
7
13
23
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Austin, Texas
1 review
1 of 5 stars Reviewed 2 days ago NEW

Interesting that the first review on the page is another complaint about the bad smell...we were wondering if it was just our room. It's (almost) tolerable when you've been in the room for a while, but every time we come back in after being out it makes me gag. We left the windows open all day (traffic noise is very... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

this is by far the absolute worst motel I've ever been to in my life. The smell Is so nasty from the second u walk in and only gets worse as u make ur way to ur room. They ask for a hundred dollar deposit if u pay with cash.....screw that. They should Be Paying Me To Stay Here And... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you had multiple room issues. I discussed your comments with the team, and we are taking extra time to double check our rooms to make sure our guests get the quality room they deserve. Thank you very much for providing us with your feedback. If... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My company and family has been here for 7 months. Awesome staff, always makes sure housekeeping cleans the room as expected. When there is a problem it is fixed right away. The manager Crystal makes your family and her other guest feel like their at home. Thank you Extened Stay Springdale

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1 review
2 of 5 stars Reviewed 4 weeks ago

Needs a lot of updates My carpet had red writing on it and I could take a shower and a bath at the same time I guess if you had to stay long term they might get to some of those things but in the two nights I was there they charged me for a room that was already paid... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your experience with us. I am sorry to hear that there were cleanliness and maintenance issues during your stay. I discussed your comments with our staff, and we will have sent our maintenance staff fix the draining issues in the bathroom and will be more diligent when inspecting rooms before guest arrivals. Thank... More 

Rocky Comfort, Missouri
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel could use some updating. TV channels not what the other comparable hotels offer. However i can have my pet so it's worth it i guess. Staff is very amazing can't say enough, they go above and beyond to make you feel welcome.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our staff; however, we apologize that you found our hotel to be a little outdated and our TV selection limited. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me... More 

Texarkana
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 22, 2015

Very pleased with the room- much nicer than Value Place. However, VP has a much better TV channel selection. Not one channel that I watch regularly was offered. This made a huge impact on my only giving a 2 rating. Also, even in a non-smoking room the smell of smoke is strong and they did not have a luggage cart-... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you experienced maintenance and cleanliness issues. In response to your feedback, we will be making sure that all non-smoking rooms receive the proper cleaning process to make sure they are fresh and clean for every guest. Still, I am pleased to hear that you were... More 

Fort Worth, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 17, 2015

Made an overnight stay here. Price was very good ($64 plus tax). Room was spacious and neat but the floor needed attention. Crumbled chocolate candies under one table. Bath/shower very clean. The one luggage cart available was broken. The laundromat needed cleaning. The "Grab&Go" breakfast was a joke... at least give me a proper cup of coffee. They only had... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that our grab-and-go breakfast did not meet your expectations and that you experienced cleanliness issues. In response to your feedback, I am making sure our housekeepers are deep cleaning each room and our front desk is stocking our breakfast properly. Thank you very much for providing... More 

Rogers, Arkansas
1 review
1 of 5 stars Reviewed March 6, 2015

First, the elevator was rickety with sticky spots from spilled drinks all over the place. The hallways smelled of smoke and several rooms had clumps of filthy towels sitting outside of their door that were never removed by housekeeping. The room itself has NO amenities and we we're not informed that basic items, like cups, were only available upon request.... More 

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Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced and that we neglected to clearly communicate our policy regarding the availability of kitchenware upon check-in. We are disheartened to hear you did not enjoy your stay. In response to your feedback, I am making sure that all rooms are thoroughly inspected... More 

North Little Rock, Arkansas
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 22, 2015

In town to visit a client, the original plan was to stay a few days at an “extended stay”, but after some unexpected personal issues, our trip got shortened to one night. So rather than changing to a ‘normal’ hotel, we just reduced our stay here at the Extended Stay America – Fayetteville. I wish we wouldn’t have. I am... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not informed of the optional kitchen amenities that you could receive upon request. We also apologize for booking agents website not specifying that not all locations have the same amenities. To... More 

2 reviews
1 of 5 stars Reviewed December 2, 2014

About the only positive thing I can say about this hotel is the helpfulness of the front desk staff. Everything else was horrible. I am not a smoker and many of the public areas of the hotel smelled of smoke. The worst was in the elevator. The room that I was offered had indications of wall repair over the bed.... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not satisfied with the cleanliness of your room and that the common areas smelled of smoke. To uphold our company's high standards, we will be cleaning the carpets throughout the hallways and spraying the halls with a deodorizing spray to ensure that the... More 

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