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Extended Stay America - Fayetteville - Springdale

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5000 Luvene Avenue, Springdale, AR 72764
Extended Stay America - Fayetteville - Springdale
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Ranked #14 of 19 Hotels in Springdale
A recent review
3 of 5 stars reviewed 1 week ago
Miser67 Fort Worth, Texas
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71 reviews from our community

Traveler rating
    26
    11
    6
    10
    18
See reviews for
20
6
13
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Texarkana
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Very pleased with the room- much nicer than Value Place. However, VP has a much better TV channel selection. Not one channel that I watch regularly was offered. This made a huge impact on my only giving a 2 rating. Also, even in a non-smoking room the smell of smoke is strong and they did not have a luggage cart-... More 

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Fort Worth, Texas
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 1 week ago

Made an overnight stay here. Price was very good ($64 plus tax). Room was spacious and neat but the floor needed attention. Crumbled chocolate candies under one table. Bath/shower very clean. The one luggage cart available was broken. The laundromat needed cleaning. The "Grab&Go" breakfast was a joke... at least give me a proper cup of coffee. They only had... More 

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Rogers, Arkansas
1 review
1 of 5 stars Reviewed 3 weeks ago

First, the elevator was rickety with sticky spots from spilled drinks all over the place. The hallways smelled of smoke and several rooms had clumps of filthy towels sitting outside of their door that were never removed by housekeeping. The room itself has NO amenities and we we're not informed that basic items, like cups, were only available upon request.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced and that we neglected to clearly communicate our policy regarding the availability of kitchenware upon check-in. We are disheartened to hear you did not enjoy your stay. In response to your feedback, I am making sure that all rooms are thoroughly inspected... More 

North Little Rock, Arkansas
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 22, 2015

In town to visit a client, the original plan was to stay a few days at an “extended stay”, but after some unexpected personal issues, our trip got shortened to one night. So rather than changing to a ‘normal’ hotel, we just reduced our stay here at the Extended Stay America – Fayetteville. I wish we wouldn’t have. I am... More 

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Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not informed of the optional kitchen amenities that you could receive upon request. We also apologize for booking agents website not specifying that not all locations have the same amenities. To... More 

2 reviews
1 of 5 stars Reviewed December 2, 2014

About the only positive thing I can say about this hotel is the helpfulness of the front desk staff. Everything else was horrible. I am not a smoker and many of the public areas of the hotel smelled of smoke. The worst was in the elevator. The room that I was offered had indications of wall repair over the bed.... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that you were not satisfied with the cleanliness of your room and that the common areas smelled of smoke. To uphold our company's high standards, we will be cleaning the carpets throughout the hallways and spraying the halls with a deodorizing spray to ensure that the... More 

Fairbury, Nebraska
1 review
5 of 5 stars Reviewed October 27, 2014

A big thank you to Chelsea. Amazing customer service! She was very accommodating in finding a room that I was comfortable in. Also very helpful in advise for nearby restaurants and what to do. Would recommend to anyone visiting the area because of her customer service.

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Hamilton, New York
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 22, 2014

I have never stayed at an Extended Stay America before, so I wasn't sure what to expect. First off, you can't beat the price. I think my rate was $45 and change a night. Location was good, some restaurants and bars nearby. People at the front desk were super helpful. Really the only downsides were I asked for a non-smoking... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for taking the time to write a review of your stay. It was disheartening to read that we were unable to provide you with a non-smoking room during your stay; however, I am so happy that our front desk staff was able to assist you with your needs. Thank you again for your review. We look forward to... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 22, 2014

Love how they treat you like family no matter how long your stay! Crystal is Amazing in her willingness to help! Bee Connie Anna and Brenda all go beyond to help. Would recommend to anyone be it overnight or long-term.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our staff during your stay. We strive to make sure everyone feels at home during their stay at our hotel, so we are glad that our staff made you feel like family. Thank you again for your... More 

1 review
5 of 5 stars Reviewed September 22, 2014

I love this hotel because the manager and staff treat you like family. The staff and manager and so kind and helpful and ready to assist you! I would definitely stay at this hotel again! I also love how clean the hotel is! Crystal is on the ball with everything! She's a great manager!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad to read that you received such great service from my staff and that we were able to make you feel at home. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 20, 2014

It was pretty decent, the rooms were ok! I enjoyed the fact of having a full size fridge, nevertheless I wish they'd had a swimming pool as well as a meeting room and weight room! The people working the front desk were also very respectable and patient! I'd definitely stay here again!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Fayetteville - Springdale, responded to this review

Thank you for taking the time to tell us about your experience. We are so glad that you enjoyed your refrigerator and our friendly staff. We are glad that you had such a pleasant stay with us. Thank you again for your review. We hope to see you again in the future. More 

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