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All 16 Russellville hotels

Fairfield Inn & Suites Russellville

2.5 of 5 Hotel   |   120 East Harrell Drive, Russellville, AR 72802
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Ranked #7 of 16 hotels in Russellville
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55 people have reviewed this hotel

Traveler rating
    13
    25
    10
    4
    3
See reviews for
17
10
5
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
middle US
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed for one night as a business traveler. Staff at the front desk were friendly, but more concerned with their own socializing than with helping guests. They were not at all professional in tone or behavior. Each time I entered or exited the lobby, they were casually congregated around the desk chatting or complaining loudly with one another about... More

Was this review helpful? Yes
Jennifer P, General Manager at Fairfield Inn & Suites Russellville, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Fairfield Inn & Suites Russellville. You indicated in your response that you received unprofessional behavior and responses from our staff and entry-level amenities. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our... More

Kansas City, Missouri
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed over for a night with the family on our way back from vacation. We first got a key that didn't work, then got a new key that opened someone else's room! Very scary for us and the family we walked in on! We ate breakfast next morning and were watched the whole time by the staff! Front desk at... More

Was this review helpful? Yes
Jennifer P, General Manager at Fairfield Inn & Suites Russellville, responded to this review

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Fairfield Inn & Suites Russellville. You indicated in your response that you received non-working keys and walked in on another family. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction.... More

Marietta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

Have stayed at this location twice. Each time was great. Only area that I could find that could improve on it breakfast. Not bad, but nothing exceptional. Just adequate. This seems to be the case at all Fairfields that provide breakfast. So overall it's a good place to stay.

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Lawrenceville, Georgia
Contributor
12 reviews 12 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 26, 2014

My wife and I stayed 1 night recently while driving to Colorado. I have stayed here many times in past with my work so I knew about the hotel and location. I used Marriott Rewards points which worked smoothly. Consistent Marriott quality. Courteous front desk and quality room with comfortable bed. Breakfast was not necessarily outstanding, but certainly good enough.... More

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Carbondale, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 19, 2014

This is our first time at a Fairfield. There are 9 of us traveling, and we have 4 rooms. Check in was easy and friendly. The only problem is that the internet connectivity tonight is completely unusable. I can't even check email. I've been on the phone with tech support for about 15 minutes with no resolution. He said he'll... More

Was this review helpful? Yes 1
Jennifer P, General Manager at Fairfield Inn & Suites Russellville, responded to this review

Dear ______, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the Fairfield team. Sincerely, JENNIFER PHILLIPS General Manager Fairfield Inn & Suites fairfield.russellville@gmail.com 479-967-9030 More

Flat Rock
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2014

Our family stayed at this hotel during a baseball tournament. In spite of the fact that the hotel was VERY busy, we received excellent service. The rooms were very nice. Breakfast, in spite of being very busy, was kept well stocked with very good food.

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Dickerson, Maryland
Top Contributor
127 reviews 127 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed April 1, 2014

Stayed here for one night while here on business. Rooms are nice and the hotel is set farther from the interstate than the cheaper hotels in town, so it's quieter. Complimentary breakfast was billed as a hot breakfast, but it wasn't. The biscuits and gravy and the eggs were room temperature at best and the bacon was fairly pathetic looking.... More

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South Haven, Michigan
1 review
5 of 5 stars Reviewed March 26, 2014

Outstanding customer service, not many hotels will go out of there way to make you feel welcomed. Front desk staff was outstanding! Room was very clean, and perfect for what I needed. Breakfast was great, JJ our host made sure we had a great stay. Jennie, the assistant manager was also in the breakfast area talking with several guest making... More

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Omaha, Nebraska
1 review
1 of 5 stars Reviewed March 26, 2014

the general manager seemed too incompetent to help me with my questions, and it seemed as though the assistant manager was more capable and able to answer my questions with ease. She also pointed me to some great restaurants in the area and was very friendly. I highly recommend that the assistant manager be rewarded for her hard work and... More

Was this review helpful? Yes
Jennifer P, Manager at Fairfield Inn & Suites Russellville, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within our Fairfield team. I am sorry you felt that way about the General Manager during your stay with us, she just recently changed positions within the company. I hope next time your... More

Top Contributor
134 reviews 134 reviews
25 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed March 25, 2014

Driving through Arkansas along the 40 one doesn't have too many options if you wish to use a Marriott-based property. We were pleased to find a Fairfield in Russellville and pulled off for the night. We found the lobby, grounds, parking area and rooms to be clean and well-presented. The elevator (just one!) was woefully slow, but beyond that, everything... More

Was this review helpful? Yes 1

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Additional Information about Fairfield Inn & Suites Russellville

Address: 120 East Harrell Drive, Russellville, AR 72802
Phone Number:
Location: United States > Arkansas > Russellville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 16 hotels in Russellville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Russellville 2.5*
Reservation Options:
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Also Known As:
Fairfield Inn Russellville
Fairfield Russellville
Russellville Fairfield Inn

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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?