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Fairfield Inn & Suites Russellville

2.5 of 5
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120 East Harrell Drive, Russellville, AR 72802
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Fairfield Inn & Suites Russellville
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Ranked #7 of 16 Hotels in Russellville
A recent review
5 of 5 stars Reviewed January 4, 2015
Theps91 Cabot
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64 reviews from our community

Traveler rating
    17
    28
    11
    5
    3
See reviews for
21
12
5
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Rogers, Arkansas
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 23, 2015

My second time at this hotel in two months. Most likely my last - and I am generally a loyal Marriott customer. Room was dated and the bathroom was what I would expect in a motel 6 or 8. Worn and mis-matched towels and mold on bathtub fixture. At 8:00 a.m. a shrill beeping started and continued intermittently for over... More 

Was this review helpful? Yes
Jennifer P, Manager at Fairfield Inn & Suites Russellville, responded to this review

Dear Value Guest, Thank you for bringing this to our attention, again I am sorry that the company behind us had a delivery so early in the morning. We take matters such as this very seriously. As a result of that matter your room was discounted almost 50%, I am sorry that you did not feel that was fair due... More 

Avoca, Iowa, United States
1 review
1 of 5 stars Reviewed January 7, 2015

My husband & I stayed here on 12/27/14. In the middle of winter, you would expect heat in the room. We had to call the front desk TWICE to have them turn a switch so the heat would come on. The next morning, there was no hot water in the shower. After several minutes of letting the hot water run... More 

Was this review helpful? Yes
Jennifer P, Manager at Fairfield Inn & Suites Russellville, responded to this review

Dear value guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. The issue you had with the hot water was corrected, new parts had to be put in. Our hotel is very involved in helping the envoroment, we have a energy savings plan in place. I am... More 

Cabot
Contributor
14 reviews 14 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 4, 2015

Hotel is conveniently located off of I-40 with many restaurants nearby. Rooms were quiet and clean. We had a large group and Aaron took very good care of us. Very friendly staff. Breakfast was your typical hot breakfast and the staff stayed on top of it keeping everything filled.

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Little Rock, Arkansas
Contributor
19 reviews 19 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 21, 2014

Close to I 40, Restaurants and shopping nearby. Comfy bed and good free breakfast. Friendly Staff. Property is clean inside and out. I would definitely stay here again. Would have preferred a thermostat on the wall instead on an in room unit.

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Huntingdon, United Kingdom
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 19, 2014

Good clean hotel, friendly staff and in a really convenient location just off the I40. Book in advance and this is great value for money, and has a pretty good selection of nearby restaurants within walking distance, including a Ruby Tuesday which means you can have a beer in what is a dry County. Would I stay again... Yes

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Salem, AR
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 8, 2014

The staff was so friendly, breakfast was great, I hear the coffee was really good (can't remember the name). The rooms were clean. I've had much worse beds. The wi-fi is free and was fast enough. If you think you need faster that's $4 a day, I believer. Very pleased with everything. The only thing that aggravated me was the... More 

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Jennifer P, Manager at Fairfield Inn & Suites Russellville, responded to this review

Dear value customer, Thank you for sharing your experience at the Fairfield Inn & Suites Russellville. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a value customer, your feedback will be shared with the team to continue to inspire and... More 

Springdale, Arkansas
Top Contributor
103 reviews 103 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 30, 2014 via mobile

I always stay at Marriott properties unless that isn't an option. Since Russellville was previously in my sales territory, I have stayed here many times. It is always a friendly reception and a great value for the price. This hotel is so convenient to about any kind of food you could want with most being a short walk away. I'll... More 

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Hickory, North Carolina
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 23, 2014

We recently spent a weekend at this hotel while visiting family in Russellville. The location was great, the staff was super friendly, we enjoyed almost all the amenities (good breakfast, adequate workout room, nice indoor pool and Jacuzzi). I am giving it an average rating instead of very good for the following reasons: our room, while nice, had a musty... More 

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Jennifer P, Manager at Fairfield Inn & Suites Russellville, responded to this review

Dear value guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites Russellville. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your... More 

Fayetteville, Arkansas
1 review
5 of 5 stars Reviewed October 6, 2014

This was the easiest checkout I've ever had a hotel. We pulled up to the front and within 5 minutes we'd already been checked in, got our keys, parked, and were in our room. the hotel staff was friendly and nice. We stayed in a 2 room suite that was very spacious and clean. Even the sofa bed was comfortable... More 

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Ferris, Texas
Top Contributor
80 reviews 80 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed September 3, 2014

I think this may have been the easiest check in of my life!!! We booked at the last moment so we had a handicap room which seemed to be smaller than average but it was not little just smaller than most. The bathroom was spacious and everything was clean. Nice area with many restaurants to choose from. Breakfast was good.... More 

Was this review helpful? Yes
Jennifer P, Manager at Fairfield Inn & Suites Russellville, responded to this review

Dear Value Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within Marriott. Sincerely, JENNIFER PHILLIPS General Manager Fairfield Inn & Suites fairfield.russellville@gmail.com More 

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