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Embassy Suites by Hilton Northwest Arkansas

#5 of 21 Hotels in Rogers
Certificate of Excellence
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3303 Pinnacle Hills Parkway, Rogers, AR 72758
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Embassy Suites by Hilton Northwest Arkansas
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455 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (455)
  • Mar-May only
    (136)
  • Jun-Aug only
    (113)
  • Sep-Nov only
    (124)
  • Dec-Feb only
    (82)
All months
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is huge, they have a terrific breakfast, Starbucks, several social bars, we have a social hour with complementary drinks, several patios, pool, fitness center, they even have spa treatments available... I ate a light lunch at the restaurant and the service was nice and the food was tasty!!

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Clarksville, ar
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My band was hired to play after the auction June 19th in the John Q. Hammons center, which is connected to the Embassy Suites. The event was great, as was the BBQ competition the next day. The check-in day-one was a bit rocky. They had put someone else in my reserved room, and it took almost two hours to get... More 

Was this review helpful? Yes 1
Dawsonville, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed one night during a family visit and entire staff was very friendly. The room was comfortable and with all the amenities such as the evening reception and the morning breakfast, it made the stay very enjoyable.

Review collected in partnership with Embassy Suites Hotels

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Epsom, England, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

An awesome lasts evening in Vegas. With so many shows to choose from - and that's just Cirque de Soleil - I'm so glad we picked this one. It is genuinely incredible what skills some people have and what hard work and dedication they've obviously put in to perfect them - and then they share them with us mere mortals.... More 

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Charleston, United States
1 review
3 of 5 stars Reviewed 1 week ago

Used to be the best hotel in NWA, but has deterioated in physical plant, and staff. Resting on their laurels of location (now to AMP), breakfast and cocktail hour while rooms are deplorable and gym needs help! John Q Hammonds needs to invest in this hotel!

Review collected in partnership with Embassy Suites Hotels

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David L, General Manager at Embassy Suites by Hilton Northwest Arkansas, responded to this review

We really appreciate you taking the time to share your feedback regarding your recent stay. I want to personally apologize that the room and furnishings were not of the high standards we expect. We want our guests to have the best stay possible where everything is like new, in-place, of the highest quality, and in perfect working order. I am... More 

Rogers, United States
1 review
1 of 5 stars Reviewed 1 week ago

I have stayed at this hotel at 5 times in the last 5 years. Usually 2 to 3 night stays. The last 4 times things were ok. I check in Thursday June 18 around 3.30 PM and checkout Sunday June 21. I was in room 510. When I walk to my room in front of rooms 507 and 508 a... More 

Review collected in partnership with Embassy Suites Hotels

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David L, General Manager at Embassy Suites by Hilton Northwest Arkansas, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

Memphis, Tennessee
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I always stay at Embassy Suites hotels when I can, and I'm glad I stayed at this one in Northwest Arkansas. Check-in was a breeze, with several check-in stations to overcome potentially long lines. Desk clerks were welcoming. The first day, I had to call down a couple of times--the air conditioning was not blowing well in the bedroom, room... More 

Was this review helpful? Yes
David L, General Manager at Embassy Suites by Hilton Northwest Arkansas, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

Summersville, West Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Have to first say that my stay didnt start well... that is until i meet the bartender Bradley. Not only did he mix me the best martini i have ever had in my life but also took the time to personally get reservations for me at a local resturant. Upon departure i sat down at the bar with this young... More 

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Hot Springs, Arkansas, United States
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is about my tenth time to stay at the usually excellent Embassy in Rogers. Have always had a great room and excellent service. But the old service is slipping. Had to request our room to be cleaned the first day. Second day, we come back late afternoon And the room has not been touched. Had to ask for shampoo... More 

Was this review helpful? Yes 1
David L, General Manager at Embassy Suites by Hilton Northwest Arkansas, responded to this review

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as... More 

Stuttgart, Arkansas
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were here for a business meeting and my family went with me. The rooms were great and the staff was wonderful. The breakfast buffet cannot be beat! Our 13 year old enjoyed the pool. The meeting rooms were nice too! We have stayed here before and will again if in the area.

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