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Candlewood Suites Rogers/Bentonville

#8 of 21 Hotels in Rogers
Certificate of Excellence
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4601 West Rozell, Rogers, AR 72757
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Candlewood Suites Rogers/Bentonville
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74 Reviews from our TripAdvisor Community

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Traveler rating
    38
    18
    12
    5
    1
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (74)
  • Mar-May only
    (28)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (11)
All months
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for a month here until our house was done. Mac, Jeremiah and Mario were exceptional hosts. They made sure we had what we needed and checked on us all the time. The housekeeping service was on point. It was being remodeled and we had a beautiful room. We had 2 dogs w us and they were always very... More 

Was this review helpful? Yes
macchandler, Manager at Candlewood Suites Rogers/Bentonville, responded to this review

kam62, I am so glad you enjoyed your stay and that you have started to settle into your new home. We love hearing that our staff made you comfortable and you had an excellent stay at Candlewood Suites, Rogers! If you require accommodations for yourself or visiting family members, we do hope to be of service and hope to see... More 

South San Francisco, California
1 review
4 of 5 stars Reviewed 3 weeks ago

The staff is wonderful. Jeremiah Phillips did a great job in taking care of everything we needed during our stay. The property's newly renovated rooms and lobby really enhanced our visit. The hotel is near shopping and restaurants which made it very convenient.

Was this review helpful? Yes
macchandler, Manager at Candlewood Suites Rogers/Bentonville, responded to this review

Linda S, I am very happy to hear that Jeremiah made your stay at Candlewood Suites, Rogers an EXCELLENT one. And, you are correct, the proximity of our hotel to local restaurants and shopping makes for a much nicer stay and is made even better by our new completely remodeled rooms and lobby! We look forward to your next visit,... More 

Provo, Utah
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Jeremy from the front desk was friendly and helpful as soon as I walked in. Proactive with tips---essential for a concierge. The place is preloaded with essentials and even have free rentals of appliances and dvds.

Was this review helpful? Yes
macchandler, Manager at Candlewood Suites Rogers/Bentonville, responded to this review

Yunzuo, Thank you so much for your kind words regarding your stay. I am glad to hear that Jeremiah made your stay an EXCELLENT one. We are also very proud of our new Candlewood Suites, Rogers Lending locker. It does provide some added amenities for all of our guests including: George Foreman Grills, Blenders, Juicers and games for the kids,... More 

1 review
4 of 5 stars Reviewed May 13, 2015 via mobile

The staff was very courteous, accomodating and professional. I enjoyed the space in the room. The microwave,stove top, sink, dishes and flatware are always positives. The only negative was the construction.

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Rogers, Arkansas
1 review
2 of 5 stars Reviewed May 10, 2015

The front desk staff was very pleasant, but travelers should be aware of the magnitude of construction going on. The smells of new paint permeated the sheets and towels. It was very uncomfortable for me and my sensitive sense of smell. I usually never complain. It's just the "luxury" aspect went out the window when you walk in saw dust... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Rogers/Bentonville, responded to this review

Dear 23getaway, We certainly appreciate you taking the time to convey your thoughts regarding your stay with us. Let me take this opportunity to apologize for falling short of your expectations regarding the situation of the hotel. Yes we are undergoing renovations and I am excited to say that it will end soon. Your patronage and support to the hotel... More 

Dothan, Al
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 5, 2015

Being unaware how the area has grown we found ourselves in unfamiliar surroundings. The staff at Candlewood helped us step by step to find our hotel. Being a couple of older folks the staff was so patient and were so kind to us with absolutely no indication of aggravation . Our gps system was Jeremiah (front desk). The hotel was... More 

Was this review helpful? Yes 1
Kate T, Manager at Candlewood Suites Rogers/Bentonville, responded to this review

Fred, Thank you so much for your kind words regarding the Candlewood Suites, Rogers staff and facilities. It was a pleasure hosting you and your wife on your visit from Alabama. We are glad to know that our renovation did not impact your stay with us. Though we can not make any promises concerning the Razorbacks, next time they play... More 

Jasper
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 20, 2015

Stayed in one of their newly renovated rooms. It was excellent. Everything worked. Very comfortable bed. WiFi worked great. No complaints on the facility at all. Every staff member I encountered, from front desk to housekeeping, were super friendly and all had a smile on their face! Without a doubt would stay there again.

Was this review helpful? Yes
Kate T, General Manager at Candlewood Suites Rogers/Bentonville, responded to this review

Joe C, Thank you so much for taking the time to let us know about your recent stay! We are incredibly excited about our full guest room and lobby renovations at the Candlewood Suites, Rogers and are very pleased to hear that you enjoyed one our newly renovated rooms. I will pass along your review regarding both the renovated room... More 

Benton, Arkansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 31, 2015

I had my dog on this trip. The front desk staff was able to give me a first floor room, making those trips outdoors easier. Hotel was clean and walking distance to many restaurants. I would stay again.

Was this review helpful? Yes
Kate T, General Manager at Candlewood Suites Rogers/Bentonville, responded to this review

Susan T, Thank you for taking the time to share your experience with us. I am very pleased to read that our hotel was clean and friendly and met all your needs, and frankly I think that the title of your review says it all! Thank you again; we'll look forward to seeing you again soon! More 

Copperhill, Tennessee
Top Contributor
70 reviews 70 reviews
19 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed March 29, 2015

Nice location for walking to several restaurants & misc. shopping. Even tho under renovation, we were on 4th floor in one of the "new" rooms & there was minimal noise. Very nice king-size bed w/great linens! Wifi was good & quiet heat/ac. Kudos to Mario for being the friendliest & most professional check-in person we have yet to encounter at... More 

Was this review helpful? Yes 1
Kate T, General Manager at Candlewood Suites Rogers/Bentonville, responded to this review

Dear JM, Wow! Thank you for writing a review of your excellent experience with us. Our whole team's goal is to ensure our guests encounter nothing but excellence during their stay, and I'm extremely pleased that you felt this was the case, especially as a veteran of TripAdvisor. I will be sure to share your review with Mario and the... More 

Marlborough, Massachusetts
Top Contributor
59 reviews 59 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 18, 2015

I am making the move to NWA from the northeast and have used Candlewood and my home base. It's a decent spot. Above average room. Good service. Rooms are a mix bag but are undergoing a major remodel. Here are my complaints. I was billed higher on one of my visits. Because I booked thru a third party and not... More 

Was this review helpful? Yes
Kate T, General Manager at Candlewood Suites Rogers/Bentonville, responded to this review

Spls76, Thank you taking the time to let us know about your stay! I am very pleased to hear that we continue to provide you with the Excellent service that we pride ourselves on, but am disappointed that your recent experience was not up to our usual standards due to the issue with your rate and the renovation noise. As... More 

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