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All 21 Rogers hotels

Holiday Inn & Suites Rogers - Pinnacle Hills

3.0 of 5 Hotel   |   1803 S. 52nd Street, Rogers, AR 72758
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Ranked #11 of 21 Hotels in Rogers
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed October 8, 2014
jaxj3105
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69 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Little Rock, Arkansas
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We got a room on the interstate side of the hotel. Very high volume road noise, curtains do not block any sound. Party in the room next door starting at midnight the second night we were there - not too loud at first, but finally had to call front desk around 3:15 a.m. Three more calls before we were able... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear IheartKeyWest9614, Thank you for taking the time to write feedback about your stay. It is unfortunate that your stay was not 100% satisfactory. I have sent you a private message in order to address your concerns further. Sincerely, Pam G Case Manager IHGCare More

Senior Contributor
25 reviews 25 reviews
3 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed October 8, 2014

This hotel is in a very good location with restaurants and shopping in close proximity. The hotel staff are always friendly and greet you with smiles. The rooms are very spacious and I always seem to sleep very well in their beds. Will stay here again!

Was this review helpful? Yes
Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear jaxj3105, Thank you so much for your excellent review of our hotel. We are so glad your stay was so accommodating to your needs! We hope to see you again very soon! Thank you! More

Pratt
Top Contributor
95 reviews 95 reviews
47 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed October 3, 2014

We decided to make a trip to the area last minute. I had priority club points and the Pinnacle Holiday Inn sounded like a good fit for us. The location was great, right where we needed to be and there were many places close by for dinner and breakfast the next day. We decided not to eat meals at the... More

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IHGCare, Guest Relations Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear Brittll, Thank you very much for sharing your experience with us. We are very happy to know that you slept well on our beds. Let me take this opportunity to apologize for the misdemeanor you experienced over the shower and pillows. Rest assured that these issues will be looked into. While we understand that your stay was not 100%... More

Tulsa
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed October 3, 2014

Stayed here on business. Not my 1st stay at this hotel. Will stay here again. Location, cleanliness, staff all very good. If highway noise bothers you during sleep, request a room on the other side of the hotel. There is a restaurant & bar on the 1st floor. Breakfast & coffee available in the morning. Typical snack shop. Gym has... More

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear SoonerFan#1, Thank you so much for taking the time to write a review of our hotel. We truly appreciate our guests reviews. We do apologize for the confusion at check-in and regarding the pillows. We have recently purchased many pillows that are not feathers pillows. The front desk staff will be more than willing to assist in providing you... More

Barre, Vermont
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 22, 2014

So this is one of my favorite Holiday Inn properties - very friendly service, extremely clean and modern, and a well stocked little store in the lobby. The rooms are quite spacious, with a big bathroom, a separate living room with couch, TV, , chair and coffee table as well as a small kitchen with a microwave and sink. The... More

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear musicfan76, Thank you so much for taking the time to review our hotel. We are truly happy that you enjoyed your stay and the rooms. We do apologize for the HVAC set up system in the rooms. We have passed your concern onto management for review. We do hope we get to serve you again in the future! Thanks... More

Fayetteville, Arkansas
Top Contributor
84 reviews 84 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed September 21, 2014

We were with friends for a golf weekend and our room was clean well kept and would give them a excellent rating but the room that our friends were in is another story. The key card was not needed to open their door, even with the deadbolt lock switched to the on position. The only lock that would keep anyone... More

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear nstokes1, Thank you for taking the time to write a review of our hotel. We strive to provide an environment of comfort and value to our guests, therefore we are sincerely concerned when we fall short of your expectations. We deeply apologize for the inconvenience you may have encountered caused by the door lock with your friends room. Management... More

Fayetteville, Arkansas
Top Contributor
50 reviews 50 reviews
49 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 4, 2014

Good hotel. But believe the reviews that breakfast isn't any good. Was here for a two day corporate training meeting. Everything else was very well done. You would think with all the negative reviews on breakfast they would do something about it. I live local so I don't have a reason to stay here again but would recommend this hotel.

Was this review helpful? Yes
Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear dcbone27, Thank you so much for taking the time to review our hotel, we greatly appreciate it. We apologize for the inconvenience you experienced with our breakfast. We have passed your comments on to restaurant management for review. We are happy that everything else experienced in the hotel was done well. We do hope to see you again! Thank... More

Memphis, Tennessee
2 reviews
4 of 5 stars Reviewed September 3, 2014

Hotel is new and in good shape. Had an issue with the bed the first night - too soft and lumpy. Spoke to the front desk and they immediately switched me to another room with a better bed. Plenty of amenities in area. Recommended.

Was this review helpful? Yes
Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear Rit R, Thank you very much for taking the time to write a review of our hotel. We do apologize for your first night stay regarding the bed. We are proud our staff was able to move rooms for you so quickly into something more enjoyable for you! We do hope to see you again very soon! Thank you! More

maldomino
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 26, 2014

Per their profile page at IHG, their parent company site, it says this hotel offers and Airport Shuttle to Northwest Arkansas Airport. This is not true. Due to recent changes with Insurance, they are only able to offer rides within a 5miles radius. Airport is 9. I used Jireh Cab, a Chrylser 300m Black Car driven by a great driver.... More

Was this review helpful? Yes
Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear Maldomino, Thank you for taking the time to write a review of our hotel, we greatly appreciate it. We would like to apologize for the information on the IHG website concerning the Shuttle service to the airport. We are looking into correcting this information as soon as possible. We are happy to hear that you did enjoy the hotel.... More

Nashville, Tennessee
Top Contributor
237 reviews 237 reviews
197 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed August 24, 2014

Holiday Inns already have the worst breakfast - but this one takes the cake. Other than that, it's a great hotel, great people working there, really nice room, etc. It's well located too - not far from anything in Bentonville. Definitely will stay here again.

Was this review helpful? Yes
Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear TravelManSouth, Thank you so much for taking the time to write a review of our hotel. We do apologize for the inconvenience you experienced with the breakfast. We have passed your concerns onto restaurant management for their review. We are looking forward to seeing you again very soon. Thank you! More

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Additional Information about Holiday Inn & Suites Rogers - Pinnacle Hills

Address: 1803 S. 52nd Street, Rogers, AR 72758
Phone Number:
Location: United States > Arkansas > Rogers
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Rogers - Pinnacle Hills 3*
Number of rooms: 127
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Also Known As:
Holiday Inn & Suites Rogers - Pinnacle Hills Hotel Rogers
Holiday Inn And Suites Rogers - Pinnacle Hills

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