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All 21 Rogers hotels

Holiday Inn & Suites Rogers - Pinnacle Hills

3.0 of 5 Hotel   |   1803 S. 52nd Street, Rogers, AR 72758
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74%
Ranked #10 of 21 Hotels in Rogers
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
dcbone27 Fayetteville, Arkansas
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62 reviews from our community

Traveler rating
    22
    22
    11
    5
    2
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16
8
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Fayetteville, Arkansas
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good hotel. But believe the reviews that breakfast isn't any good. Was here for a two day corporate training meeting. Everything else was very well done. You would think with all the negative reviews on breakfast they would do something about it. I live local so I don't have a reason to stay here again but would recommend this hotel.

Was this review helpful? Yes
Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear dcbone27, Thank you so much for taking the time to review our hotel, we greatly appreciate it. We apologize for the inconvenience you experienced with our breakfast. We have passed your comments on to restaurant management for review. We are happy that everything else experienced in the hotel was done well. We do hope to see you again! Thank... More

Memphis, Tennessee
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Hotel is new and in good shape. Had an issue with the bed the first night - too soft and lumpy. Spoke to the front desk and they immediately switched me to another room with a better bed. Plenty of amenities in area. Recommended.

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear Rit R, Thank you very much for taking the time to write a review of our hotel. We do apologize for your first night stay regarding the bed. We are proud our staff was able to move rooms for you so quickly into something more enjoyable for you! We do hope to see you again very soon! Thank you! More

maldomino
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Per their profile page at IHG, their parent company site, it says this hotel offers and Airport Shuttle to Northwest Arkansas Airport. This is not true. Due to recent changes with Insurance, they are only able to offer rides within a 5miles radius. Airport is 9. I used Jireh Cab, a Chrylser 300m Black Car driven by a great driver.... More

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear Maldomino, Thank you for taking the time to write a review of our hotel, we greatly appreciate it. We would like to apologize for the information on the IHG website concerning the Shuttle service to the airport. We are looking into correcting this information as soon as possible. We are happy to hear that you did enjoy the hotel.... More

Nashville, Tennessee
Top Contributor
221 reviews 221 reviews
183 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Holiday Inns already have the worst breakfast - but this one takes the cake. Other than that, it's a great hotel, great people working there, really nice room, etc. It's well located too - not far from anything in Bentonville. Definitely will stay here again.

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear TravelManSouth, Thank you so much for taking the time to write a review of our hotel. We do apologize for the inconvenience you experienced with the breakfast. We have passed your concerns onto restaurant management for their review. We are looking forward to seeing you again very soon. Thank you! More

Barling, Arkansas
Contributor
17 reviews 17 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 28, 2014

This hotel is right off I-49/I-540 in Rogers, Arkansas. Located just across this interstate from Pinnacle Hills Mall - lots of stores, restaurants and a good movie theater. To the south about 5 miles is the minor league baseball stadium for the Arkansas Naturals.

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear Shawn R, Thank you for taking the time to write a great review of our property and its location. We strive to provide a great atmosphere and experience for our guests and we are so thrilled you had a great stay!! We look forward to serving you again in the future. Thank you! More

Searcy, Arkansas, United States
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 24, 2014

This is a very nice, modern, and clean facility. Convenient access. The staff was friendly and helpful, especially on one issue, which we really appreciated. Upon check-in, however, we were downgraded from our reservation for two queen beds to one king with a sofa-bed. The sofa-bed was terribly uncomfortable. The noise from the interstate is loud. The a/c in the... More

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear Jay S, Thank you so much for taking the time to write a review of our hotel. We strive to provide an environment of comfort and value to our guests, therefore we are sincerely concerned when we fell short of your expectations. We deeply apologize for the inconvenience you may have encountered caused by our switching of room types... More

Iowa
Top Contributor
157 reviews 157 reviews
52 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed June 29, 2014

This is one of the best HI Express hotels I've stayed in. Staff was great, room was large and clean, internet was fast, fridge worked well, location was perfect and rate was competitive. I"d certainly stay here again.

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear Porkman, Thank you for your stellar review of our hotel. We are happy to hear everything worked well during your staff and the location was suited to your needs. We look forward to having you stay with us again. Thanks again! More

New York City, New York
Contributor
11 reviews 11 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 25, 2014

Everything about this hotel was terrific (except for the breakfast, which definitely needs work) but unfortunately it's very noisy. I stayed on the side of the hotel away from the expressway, but could still hear it loud and clear. I used the a/c unit to drown out the noise, but what would one do in the winter? Nothing much can... More

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Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Dear 3kids4me, Thank you for taking the time to write a review of our hotel. We strive to provide an environment of comfort and value to our guests, therefore we do apologize for the inconvenience you experienced concerning the highway noise. Your concern has been passed onto hotel management. We hope this incident will not deter your from giving us... More

McKinney, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 19, 2014

Better listen to other reviews about this place -that the traffic noise is horrible and it REALLY is. Also, bring your own pillow as the tiny pillows are just the worst. The room is totally clean and really lovely, staff is nice, all except the waitress at breakfast, but the good can't make up for not the bad parts -... More

Was this review helpful? Yes
Holly L, Manager at Holiday Inn & Suites Rogers - Pinnacle Hills, responded to this review

Thank you for taking the time to review our hotel. We sincerely apologize the for inconvenience you experienced during your stay. We strive to provide an environment of comfort and value to our guests, therefore we are concerned when we fell short of your expectations. We are currently in the process of replacing all of our pillows in the hotel... More

Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2014

Very nice and very accommodating. Also close to all the local malls and good eats! Also very clean! Continental breakfast would be nice! If your coming to Rogers this is your place! Also the front desk staff was very helpful and extra friendly! That's a huge plus for customer service!

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Additional Information about Holiday Inn & Suites Rogers - Pinnacle Hills

Address: 1803 S. 52nd Street, Rogers, AR 72758
Phone Number:
Location: United States > Arkansas > Rogers
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn & Suites Rogers - Pinnacle Hills 3*
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Also Known As:
Holiday Inn & Suites Rogers - Pinnacle Hills Hotel Rogers
Holiday Inn And Suites Rogers - Pinnacle Hills

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