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Moevenpick Nabatean Castle Hotel

Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan
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Moevenpick Nabatean Castle Hotel
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140 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Salisbury, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 20, 2015

We travelled to Petra as part of a recent Golden Holidays Tour of Jordan. This hotel was lower quality than other Moevenpick hotels we stayed in on our travels. But the staff were always very helpful and our room was clean and comfortable - if a little shabby. Jordan was wonderful, the people friendly and welcoming. I'd highly recommend a... More 

Was this review helpful? Yes 1
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Resort Petra and pleased to know that you were satisfied with our employees' service. Moreover, we have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of... More 

beverly hills,CA
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed November 1, 2014

I stayed in this hotel with a group during my stay in Petra and I couldn't believe it belongs to the Movenpick chain. It's old, run down and neglected. The food at dinner and beakfast was terrible. The carpet in my whole corridor was filthy and there were holes in my bedding. The only thing that was good was the... More 

Was this review helpful? Yes 3
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking your precious time to post your comments on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such... More 

Travelers are raving about these Petra - Wadi Musa hotels

Preston, United Kingdom
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 8, 2014

The view from our window was outstanding, you could watch the sun go down over the mountains and it was breathtaking. The hotel itself wasn't great, it was OK for a couple of nights, but some things were really off putting. The bathroom was very poorly ventilated, so it was covered in mildew, not nice. Our bed sheets were ripped... More 

Was this review helpful? Yes 2
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on Tripadvisor. We have taken careful note of your comments, as they are an invaluable source to review our performance, I have shared them with the departments concerned to ensure future improvements and avoid reoccurrences. Hoping to have the pleasure of welcoming you should your travel plans... More 

Amman, Jordan
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed June 30, 2014

This hotel cannot be classified as a 5 star hotel, the furniture is old and worn, no LCDs they are still using that old box, the bathroom is miserable, the only swimming pool that's internal is freezing cold, the temp is around 18c, we asked the staff to heat it up but they said this is not possible. The location... More 

Was this review helpful? Yes 4
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking your precious time to post your comments on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such... More 

Mumbai
Top Contributor
249 reviews 249 reviews
75 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed June 28, 2014

Having stayed at Movenpick Hotels in the Dead Sea and Aqaba, this was areal let down. Though it's a big property, it is dingy, needs to refurbish its carpets in the corridors which were dusty and stained. The rooms are average and the food not up to the mark. The breakfast was quite bleak and the dining room area could... More 

Was this review helpful? Yes 2
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests, I... More 

Telford, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 19, 2014

I came to Petra in July 2013 to see the wondrous and mystically beautiful Rose Red City of Petra. And decided to stay at the Moevenpick Nabatean Castle Hotel. After my flight to Jordan and then a long journey from Amman to Petra by Taxi I was understandably exhausted. It thus came as a pleasant surprise that when I reached... More 

Was this review helpful? Yes 1
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for posting your comments on tripadvisor. I have read your comments and feel excited to know that you have enjoyed your stay with us. The team and I are pleased to know that the hotel facilities and service provided were up to your satisfaction and exceeded your expectations. We pride ourselves on providing "honest, uncomplicated,... More 

Bengaluru (Bangalore), India
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed June 16, 2014

The hotel was good, but could use some improvements in the sense that, the bathrooms and the furnishings can be renewed. The service was good, but the general feel need to be pepped up. The staff are friendly and helpful and this really tops all else.

Was this review helpful? Yes 2
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your kind feedback on Tripadvisor. We are delighted to know that you have enjoyed your stay with us. Moreover, we have taken careful note of your comments and as they are invaluable source to review our performance, I have them with the departments concerned for future improvements in these... More 

newton ma
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 1, 2014

It seems that no Moevenpick hotels in Jordan have even average service - see review on Moevenpick Dead Sea. We had buffet breakfasts every morning. The wait staff were not trained to provide reasonable service. One had to wait awhile after being seated to get a cup of coffee. We often went twice to the buffet. When we returned, we... More 

Was this review helpful? Yes 3
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the... More 

Salt Lake City, Utah
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 23, 2014 via mobile

Hotel looks nice from the outside. The paint is peeling on the inside. WiFi is horrible. It does not work even standing next to the router. The dinner was good. The breakfast was poor. The eggs were not real. I do not recommend the hotel.

Was this review helpful? Yes 4
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the... More 

Mendoza
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 27, 2014

This hotel should not have MOVENPICK in it's name, as it makes you misunderstand the level expected. It is a 3 star hotel, a long way from a 5 star one it makes itself out to be. Poor service, shabby bathrooms, cold swimming pool (only one shower working in the changing rooms out of 3 !!) Carpets dirty, food very... More 

Was this review helpful? Yes 9
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As they are an invaluable source to review our performance and achieve excellent service to our valued guests, I have... More 

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