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All 36 Petra - Wadi Musa hotels

Moevenpick Nabatean Castle Hotel

5.0 of 5 Resort   |   Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan
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A recent review
3 of 5 stars reviewed 1 week ago
Shelley H Winnipeg, Canada
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119 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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English first
Winnipeg, Canada
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

This was a stop on our guided tour of Jordan with Globus tours. Amazing view of the mountains. Free wifi only in the lobby Slow. But possible. This is an character kind of hotel. Service related to tour groups a bit of a mess up. Four plus groups at the same they ran out of food by 8 pm The... More

Was this review helpful? Yes 1
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests, I... More

Wimborne Minster, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Looks a very good hotel, at first sight. But furniture in hallways had a thin coat of dust, the indoor swimming pool was at 16 degrees Celsius so for me far too cold (no wonder no one else was in the pool area). The second day of our stay all the room keys for the group I was with had... More

Was this review helpful? Yes 3
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. I have taken note of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, i have shared them with the... More

Plymouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Not the place to stay if you want to stroll into town as it is miles out of Petra upwards! We found the hotel very nice with a comfortable room with a stunning view. The breakfast was the best we had whilst in Jordan with foods to suit all tastes not just local. Disagree with a lot of the negative... More

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TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your kind feedback on tripadvisor. We are delighted to know that you have enjoyed your stay with us and the services and facilities provided exceeded your expectation. We hope to have the pleasure of welcoming you should your travel plans bring you back to Petra. Best regards, Abedrabo Twaissi... More

Near Oxford
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
253 helpful votes 253 helpful votes
2 of 5 stars Reviewed 3 weeks ago

As with many others we were 'upgraded' to the Nabatean Castle, which should not to be confused with the Moevenpick in down town Wadi Mousa. It was quickly apparent that this hotel is so poorly run that it needs to offer cheap deals to tour companies to fill rooms. The room heating has two settings, fridge or furnace, the bathrooms... More

Was this review helpful? Yes 6
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. I have taken note of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the... More

francisjordanuk@yahoo.co.uk
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We were originally told by 'The Holiday Place Travel firm (even had it in writing)that we had been booked in a four star hotel in the town only to be then further told that this was not so. In fact we had been upgraded to a five star hotel which is 'not too far' from the town. The hotel itself... More

Was this review helpful? Yes 2
Epsom, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 5 weeks ago via mobile

We were supposedly upgraded to this hotel from the well reviewed Petra Guest House. Instead of being next to the entrance to Petra we were now a 20 minute drive away at the top of a mountain. The hotel has a very grand entrance hall and that is where the story ends. Our room had no hot water and it... More

Was this review helpful? Yes 4
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking your precious time to post your comments on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such... More

Birmingham, United Kingdom
Top Contributor
55 reviews 55 reviews
22 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed March 11, 2014

This hotel boasts 5 stars, has a very grand lobby and clearly thinks it is quite special. Sadly it hasn't got the basics right. Our room was nice enough, decent furniture and well equipped. Unfortunately it was freezing. No heat at all in the bathroom which was also badly lit. The room had two double beds which at least meant... More

Was this review helpful? Yes 3
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on Tripadvisor. We are delighted to know that the room and its facilities met your satisfaction. We have also taken careful note of your comments, as they are an invaluable source to review our performance, I have shared them with the departments concerned to ensure future improvements... More

Guildford, United Kingdom
Top Contributor
107 reviews 107 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed March 11, 2014 via mobile

We were supposedly "upgraded" to this when we were supposed to be at the Guesthouse. We certainly didn't feel upgraded even though we had a suite which was enormous but with tiny bathroom. Breakfast very ordinary. I think our tour group were just about the only guests there on the second night. The wifi reception was very poor and very... More

Was this review helpful? Yes
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on Tripadvisor. We have taken note of your comments and as they are an invaluable source to review our performance, I have shared them with the departments concerned to ensure future improvements and avoid reoccurrences. Hoping to have the pleasure of welcoming you should your travel plans... More

Poggibonsi, Italy
Top Contributor
310 reviews 310 reviews
57 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed January 8, 2014

It boasts five stars but obviously not really worth it. The lobby is airy and grand. When we arrived was really warm inside, despite some reviews saying the contrary even if the days were almost the same (arrived 2nd january for two nights). The first night we were given a standard room clearly in need of some urgente renovation. Beside... More

Was this review helpful? Yes 1
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your kind feedback on Tripadvisor. We are delighted to know that you have enjoyed your stay with us and that the hotel facilities and services provided met your expectation. We hope to have the pleasure of welcoming you back should your travel plans bring you back Petra assuring you... More

Weert, The Netherlands
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 14, 2013

The location of this hotel is perfect. The rooms are OK, the staff is very kind and helkpfull. The Buffet restaurant is unfortunately like a waiting hall from a train station. Very bad acoustic and a lot of peolple running around. The Foord from the buffet (dinner and breakfast) is not the best quality. therefore we decided to have a... More

Was this review helpful? Yes

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Additional Information about Moevenpick Nabatean Castle Hotel

Also Known As:
mövenpick Petra Wadi Musa
Moevenpick Nabatean Castle Resort
Moevenpick Nabatean Castle Hotel Jordan/Petra - Wadi Musa
Address: Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#9 Luxury Hotel in Petra - Wadi Musa
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Moevenpick Nabatean Castle Hotel 5*
Official Description (provided by the hotel):
Moevenpick Nabatean Castle Hotel is a 10 minute drive from the entrance to the historic site of Petra, situated in a breathtaking secluded position on a hillside at an altitude of 1,400 metres. ... more   less 
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