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All 36 Petra - Wadi Musa hotels

Moevenpick Nabatean Castle Hotel

5.0 of 5 Resort   |   Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan
Moevenpick Nabatean Castle Hotel
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Ranked #27 of 36 Hotels in Petra - Wadi Musa
A recent review
3 of 5 stars Reviewed July 8, 2014
Barbieb2 Preston, United Kingdom
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136 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Preston, United Kingdom
Contributor
17 reviews 17 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 8, 2014

The view from our window was outstanding, you could watch the sun go down over the mountains and it was breathtaking. The hotel itself wasn't great, it was OK for a couple of nights, but some things were really off putting. The bathroom was very poorly ventilated, so it was covered in mildew, not nice. Our bed sheets were ripped... More

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TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your review on Tripadvisor. We have taken careful note of your comments, as they are an invaluable source to review our performance, I have shared them with the departments concerned to ensure future improvements and avoid reoccurrences. Hoping to have the pleasure of welcoming you should your travel plans... More

Amman, Jordan
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 30, 2014

This hotel cannot be classified as a 5 star hotel, the furniture is old and worn, no LCDs they are still using that old box, the bathroom is miserable, the only swimming pool that's internal is freezing cold, the temp is around 18c, we asked the staff to heat it up but they said this is not possible. The location... More

Was this review helpful? Yes 2
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking your precious time to post your comments on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such... More

Mumbai
Top Contributor
187 reviews 187 reviews
63 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed June 28, 2014

Having stayed at Movenpick Hotels in the Dead Sea and Aqaba, this was areal let down. Though it's a big property, it is dingy, needs to refurbish its carpets in the corridors which were dusty and stained. The rooms are average and the food not up to the mark. The breakfast was quite bleak and the dining room area could... More

Was this review helpful? Yes
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests, I... More

Telford, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 19, 2014

I came to Petra in July 2013 to see the wondrous and mystically beautiful Rose Red City of Petra. And decided to stay at the Moevenpick Nabatean Castle Hotel. After my flight to Jordan and then a long journey from Amman to Petra by Taxi I was understandably exhausted. It thus came as a pleasant surprise that when I reached... More

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TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for posting your comments on tripadvisor. I have read your comments and feel excited to know that you have enjoyed your stay with us. The team and I are pleased to know that the hotel facilities and service provided were up to your satisfaction and exceeded your expectations. We pride ourselves on providing "honest, uncomplicated,... More

Bangalore, India
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 16, 2014

The hotel was good, but could use some improvements in the sense that, the bathrooms and the furnishings can be renewed. The service was good, but the general feel need to be pepped up. The staff are friendly and helpful and this really tops all else.

Was this review helpful? Yes
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your kind feedback on Tripadvisor. We are delighted to know that you have enjoyed your stay with us. Moreover, we have taken careful note of your comments and as they are invaluable source to review our performance, I have them with the departments concerned for future improvements in these... More

newton ma
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 1, 2014

It seems that no Moevenpick hotels in Jordan have even average service - see review on Moevenpick Dead Sea. We had buffet breakfasts every morning. The wait staff were not trained to provide reasonable service. One had to wait awhile after being seated to get a cup of coffee. We often went twice to the buffet. When we returned, we... More

Was this review helpful? Yes 1
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the... More

Salt Lake City, Utah
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 23, 2014

Hotel looks nice from the outside. The paint is peeling on the inside. WiFi is horrible. It does not work even standing next to the router. The dinner was good. The breakfast was poor. The eggs were not real. I do not recommend the hotel.

Was this review helpful? Yes 2
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest Thank you for posting your feedback on Tripadvisor regarding your recent stay at the Mövenpick Nabatean Castle Hotel. We have taken care of your comments and as they are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests, I have shared them with the... More

Mendoza
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed April 27, 2014

This hotel should not have MOVENPICK in it's name, as it makes you misunderstand the level expected. It is a 3 star hotel, a long way from a 5 star one it makes itself out to be. Poor service, shabby bathrooms, cold swimming pool (only one shower working in the changing rooms out of 3 !!) Carpets dirty, food very... More

Was this review helpful? Yes 7
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback of your recent stay on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As they are an invaluable source to review our performance and achieve excellent service to our valued guests, I have... More

Voula, Greece
Top Contributor
58 reviews 58 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed April 25, 2014

Althoght this hotel is a 5 star one, in practice I can only critisized as a 3 star one. This is because the rooms are small, old furbished, far away from Petra and the omonimus village, the air condition was difficult to be adjusted and the most important was the very poor food quality. The breakfast was totally unacceptable, served... More

Was this review helpful? Yes 3
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking your precious time to post your comments on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your feedback is an invaluable source to review our performance, I have discussed them with my team in order to avoid such... More

Salmiyah, Kuwait
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 19, 2014

This hotel was booked for us as part of a tour. Rooms and hotel lobby are starting to look jaded as is the rest of the hotel. Dinner was a disaster. Advertised in the hotel information book as "a sumptuous international buffet or a choice of a la carte". Buffet a choice of 3 dishes plus vegetables, rice or potato.... More

Was this review helpful? Yes 3
TWAISSI, General Manager at Moevenpick Nabatean Castle Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience on Tripadvisor. I have taken careful note of your comments and sorry to read that your stay was marred with the mentioned deficiencies. As your comments are an invaluable source to review our performance and achieve excellent service to our valued guests, I have discussed them with... More

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Additional Information about Moevenpick Nabatean Castle Hotel

Address: Upper Main Rd, Wadi Mousa | PO Box 184, Petra - Wadi Musa 71811, Jordan
Location: Jordan > Ma'in Governorate > Petra - Wadi Musa
Price Range (Based on Average Rates): $
Hotel Class:5 star — Moevenpick Nabatean Castle Hotel 5*
Number of rooms: 92
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Also Known As:
mövenpick Petra Wadi Musa
Moevenpick Nabatean Castle Resort
Moevenpick Nabatean Castle Hotel Jordan/Petra - Wadi Musa
Hotel Style
#8 Luxury Hotel in Petra - Wadi Musa

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