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Petra / Wadi Musa

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Hotel class 5.0 of 5
PO Box 214 | Wadi Mousa, Petra / Wadi Musa 71810, Jordan
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Best fare found from New York to Amman: $794

Reviews you can trust

74% Recommend
3.5 of 5 stars 172 reviews
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By trip type
All (172)
[ Date ] [ Rating ]
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4 of 5 stars
wizard_dmu   3 contributions
Fossano, Italy
Dec 18, 2009 | Trip type: Couples

I do not understand most of the negative reviews, unless coming form somebody who paid full price and then expecting a top Western style 5*. We took advantage of a special offer on Internet and it was well worth the price. Rooms are comfortable and clean, the hotel itself is quite beautiful. Staff is nice and friendly. Position is great... more

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4 of 5 stars
SVSAbuDhabi   2 contributions
Abu Dhabi
Dec 15, 2009 | Trip type: Family

We stayed here for two nights in early December, a family of four. Overall it was a great experience. In brief: Positives: - Very helpful and responsive staff. - Upgraded to junior suite with an extra bed, spacious and comfortable. - Sumptous buffet breakfast, though busy in the early morning. - Ideal location, especially at the end of a full... more

Management response from
Franz Rattenstetter, Manager

Dear Guest, Thank you very much for your comments and valuable feed back. We very much regret that you were disturbed by the renovation work on the arrival day, causing you a headache and could not relax. Please allow me to extend my personal apology for the inconviences this has caused. We appreciate your remark with regard to the fire...

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5 of 5 stars
DubaiAliG   1 contribution
Dubai
Dec 13, 2009 | Trip type: Family

Excellent hotel in a stunning location. Visited early Dec with 3 small children. The hotel staff could not have been better, particularly the staff in the restaurant who were very helpful and entertaining with the kids. Rooms were immaculate, as were the bar and restaurant. Overall a very well run hotel in the perfect location. The location is perfect, literally... more

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2 of 5 stars
pmpm   2 contributions
mumbai
Dec 9, 2009 | Trip type: Couples

We stayed at the Movenpick in Petra for 2 nights. When we booked we had requested a firm mattress and pillows two weeks prior to landing up there as i have a bad back. At check in the guy across the counter says they havent done anything about it and that Housekeeping should have seen it on your special request... more

Management response from
Franz Rattenstetter, Manager

Dear Guest, thank you for your feed back. We very much regret that your special request was not handled in a way one can expect from a Moevenpick Hotel. I do not agree with the comments with regard to rooms and bathroom. Each room has an individual temperature control system with 3 levels for heating and cooling. Elevator has been...

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1 of 5 stars
familymanRiyadh   4 contributions
Riyadh
Dec 6, 2009 | Trip type: Family
1
person found this review helpful

Disappointed in understaffing and poor service, particularly at the reception and check-out desks. We requested two adjoining rooms for wife and myself to stay next to two young daughters. Instead we were assigned rooms on different floors, which of course we objected to and in obtaining two rooms next two each other we were not given interconnecting rooms - lack... more

Management response from
Franz Rattenstetter, Manager

dear guest, thank you for placing your comments and providing us with your feed back which is very much appreciated. We very much regret that your stay was disapponting due to lack of service, particularly at the front desk and room service. We are sorry that we were not able to provide interconnecting rooms and could asigned only adjoining rooms...

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4 of 5 stars
AK_Australia   11 contributions
Brisbane
Dec 4, 2009 | Trip type: Solo travel
1
person found this review helpful

Good - I walked solidy for 3 days at Petra so being able to to just walk back was really nice. I didn't have the energy to find a taxi and negotiate the fare after a full day of saying la shukran. The rooms were immacluate and serviced daily (King Room). Polite and friendly staff. Not so Good - The... more

Management response from
Franz Rattenstetter, Manager

Dear guest, many thanks for posting your comments. We are pleased to hear that you have enjoyed your stay with us and you were satisfied with the hotel location, friendly and polite staff. Your comments regarding the restaurant and room service prices will be reviewed by our Food & Beverage team. We are looking forward to the pleasure of welcoming...

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4 of 5 stars
Ellemay   1,646 contributions
Sydney, Australia
Dec 3, 2009 | Trip type: Couples
3
people found this review helpful

We finally arrived at Petra after driving from the Dead Sea through some rather mountainous countryside. On arrival we were greeted warmly and our bags checked through the security tent before checking into the hotel. There is no parking at the hotel so one has to dump the bags off first and then proceed outside to park your car on... more

Management response from
Franz Rattenstetter, Manager

Dear Guest, first of all, we would like to thank you for postin your constructive comments on trip advisor. We are glad to read that we have managed to meet your expectations and that you overall enjoyed your stay with us and liked our prime location. Unfortunately there are only limited parking lots avalilabe at the hotel ground an regret...

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4 of 5 stars
elvistoo   3 contributions
Fredericksburg, VA
Dec 1, 2009 | Trip type: Couples
1
person found this review helpful

Very clean and nice hotel 200 meters from Petra entrance. The rooms are small for US standards, but they are relatively new and nice and do the trick. The only complaints I have are minor: - one of two elevators was out of service (for over a week according to a posted note) which made for minor waits - the... more

Management response from
Franz Rattenstetter, General Manger

Dear Guest, Thank you for taking the time to provide us with your valuable feedback. We are glad to read that you liked our location just few hundred meters from the historical site. We are pleased to inform you that the 2nd elevator had been fixed. We have reviewed our service quality especially during breakfast and taken the necessary action...

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2 of 5 stars
jwsmd3   86 contributions
Westchester, New York
Nov 28, 2009 | Trip type: Couples
1
person found this review helpful

In a 2006 New York Times article about Petra the author indicates he had most of the ruinsfor himself and this hotel was half empty. No more! Petra is HOT, even in November, and the Movenpick Petra "Resort" is full, overbooked in fact. So now the going rate is three times higher and the charms dear. First of all the... more

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1 of 5 stars
Cloud9west   31 contributions
Los Angeles, California
Nov 18, 2009 | Trip type: Couples

We stayed two nights at this property and, as mentioned in many other reviews, only one of two elevators worked. Our room was very small and plain, the bedding worn and worst of all, most of the staff (from the front desk check-in/out, the maitre 'd at breakfast to the bell boys) were either rude or completely indifferent. The breakfast... more

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Moevenpick Resort Petra Also Known As

  • Moevenpick Hotel Petra
  • mövenpick Petra Wadi Musa
Address: PO Box 214 | Wadi Mousa, Petra / Wadi Musa 71810, Jordan
Petra / Wadi Musa Hotels Moevenpick Resort Petra
3.5/5.0
172