We are a family of five (children aged 8,8,5,) and had an very good stay (week beg 25/2/12) at the hotel. Lovely foyer/atrium with huge log fire, which is stunning. Room immaculate (2 bedroom/2 bathroom apartment with more than enough room for 5). Service very good. Pool great for kids and temperature fine. Sauna and steam room. A measure of... More

I have been to the Guinness Hotel three years running. Years 1 & 2 - I just wish to forget the experiences. Year 3 - what a massive change around. The whole hotel has been taken over by a company called MPM. They have re branded the hotel "MPM Hotel Guinness" ... in line with (apparently) all their other hotels.... More

We returned last week, from a weeks skiing in Bansko, staying at the MPM Guinness Hotel. Very professional staff greeted us and our room was immaculate with lovely cot provided for our baby and spacious apartment. Warm, cosy ambience in the hotel lobby with massive log fire to relax in front of after a day on the slopes. The evening... More

Just returned from a weeks skiing in Bansko with family. Had a great time and loads of snow!!!! Stayed at Guinness which is under new management. Friendly staff, clean spacious rooms, beautiful fire in lobby. Only had breakfast in hotel which was ok as ate out every night in a different place. It is so cheap to eat out and... More

hotel in really good location. its supposedly a 5 star' but we would class it as three star maybe 3 plus. fabulous lobby on arrival.we arrived late so restaurant was closed,we were given a cold plate of piece of cheese some pepperami cucuber tomatoe,couple of pieces of bread and a kiwi fruit each,just a token gesture really was ok,on arrival... More

Arrived at 2am from travelling, friendly staff on arrival who helped take our cases to our 2 bedroom appt which was very clean modern and spacious. Lifts available in 2 locations with one taking you directly down to the spa area, who provide towling gowns of which you may take to your room, and an exchange sytem is in place... More

We have just returned from a week’s stay here. I was very skeptical with regards to the previous reviews but I was assured by the travel agent that things were different now. I am happy to say that the travel agent was right. The hotel has an amazing lobby with a great fire place in the middle and even has... More

Food in restaurant was terrible, cold food and service was poor. Staff were ok. Resort for skiing was ok but every day you had to wait in a que for the gondola. Swimming pool was cold and so was the jacuzzi. More

this was our first ever ski holiday which is why we chose bulgaria due to it being cheap. After a lot of research we decided to go for the guinness. On the whole we were very happy with a few exceptions. The main problem was the half board food, it was awful. We are talking cold hospital food bad. Seriously,... More