We stayed here twice - first time was Feb 08 and then we booked for over New Year 08/09. Ok, so it's not 5 star by our standards perhaps, but this hotel is clean, staff were fantastic- really friendly/helpful, rooms were huge - we got the 2 person apartments - absolutely ideal and the hotel is great location to Gondola.... more

We were quite satisfied with acomodation, service and food in hotel. The position, near gondola is also advantage. But burglaries are pretty often in this hotel, and they are among staff. My son left his mobile phone for 5 minutes near bar, and in that period only staff was around. His mobile phone disappeared. Also, the cleaning lady took money... more

There were 5 of us staying in Bansko at end of January. We were having great expectations of our Hotel. When we finally arrive to place some of us almost went shock. The Hotel was located in the middle of construction area, there were no sidepath etc. Hotel was smoky due the large firepalce in a Lobby and they were... more

We had a very enjoyable time at ths hotel, the service was good and the hotel very friendly. The sking was excellent and the ski lift is a short walk away. We will definatley return again more

That is 5 stars hotel, (by the way, will never get this hotel more of 3 stars in any caountry) build in the middle of nowhere. Central heating in the hotel is for arctic circle. Temperature in rooms and in the central hall was about 28C. Around the hotel in state grass and trees, it was stones ,cranes and pits.... more

I completely ignored all the negative reviews of The Guiness and stayed for one week from 21st Jan 08. First off the Guiness is a great hotel, we checked in very quickly, no wait at all, the staff were very friendly. The room was spacious, with a balcony, medium size bathroom, with modern facilities heated floor and lots of hot... more

arrived late at night - staff really good an efficient rooms were fab great facilities would go back again good food in Mehana - great value for a massage after a days skiing great proximety to ski lift and very cheap ski hire from hotel and courtesy bs bansko has lovely food and friendly people going again this year more

My idea was to spend a great Xmas and New Y.vacation in Bansko in 5stars hotel even if i have to pay 400EU per room per night.The dissapointments have started since the begining and have ended with the departure.For me to go there is waste of money, time and nerves. more

Ahhh... We booked this hotel to stay over New Year's, not being aware that it opened literally a couple of days before our arrival... We thought we found a good place to spend our holiday, considering it was marketed to us as a 5 star hotel at 5 star prices (400 eur per night per room!!!!!!!!!!) First, when we arrived,... more