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Kempinski Hotel Grand Arena

5.0 of 5 96 Pirin Street, Bansko 2770, Bulgaria
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Kempinski Hotel Grand Arena
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Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena
Kempinski Hotel Grand Arena
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397 reviews from our community

Traveler rating
    288
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Athens, Greece
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

We stayed there during Christmas vocation with my hasband and our three young kids. We loved our stay in this hotel and the staf was very polite and helpfull. We had two spacious connected rooms with a mountain view. There was a second late afternoon room service which i appreciated. The sushi restaurant was georgious, we visited it twice with... More 

Was this review helpful? Yes
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Madam We greatly appreciate that you took the time to share your feedback and comments with us on TripAdvisor right after your recent stay at Kempinski Hotel Grand Arena. We would like to thank you for choosing our property as your accommodation. We are also delighted to read that you had an enjoyable stay with us. It is gratifying... More 

Athens, Greece
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

a very nice hotel, the location excellent, since it is located very near to the Gondola. The rooms are very nice furnished and spacious. The housekeeping does a very good work. The staff very friendly and english speaking. Breakfast is very good.

Was this review helpful? Yes 2
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Madam, Thank you very much indeed for your positive comments.​ It is a pleasure for the entire Hotel Team to see that you have enjoyed your stay with us. Also, your feedback will be a great assistane for other guests choosing to travel to Bansko during the upcoming ski season when our destination becomes the winter capital of the... More 

Sofia, Bulgaria
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I have been in Kempinski Hotel Grand Arena Bansko so many times and I would like to share my opinion that this hotel is getting better and better. It's my favorite hotel because it's really 5 stars. Amazing SPA (don't forget to try Thai massage), friendly, smiley and helpful staff. The new "Panorama Suit" is really great and absolutely luxurious.... More 

Was this review helpful? Yes
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Valued Guest, Warmest Greetings from Bansko the Winter Capital of Balkans! We would like to thank you for staying with us and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had a very good experience at our property, while appreciating our brand new facilities. Your comments for our restaurants, Spa... More 

Skopje
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

this is the best hotel in Bansko. The spa and the pool is perfect! room nice and clean. the food is great! If you go to Bansko and you are looking for 5* hotel this is the one! No other hotel there can offer that.....

Was this review helpful? Yes
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Valued Guest​ We greatly appreciate that you took the time to share your feedback and comments with us on TripAdvisor. A valuable feedback from our loyal guests helps us to constantly improve our services. We are very pleased to learn ​about ​​your highest evaluation for our property here in Bansko ​and look forward to the next opportunity of welcoming... More 

Skopje, Republic of Macedonia, Europe
2 reviews
5 of 5 stars Reviewed 3 weeks ago

the hotel is excellent!we went there mostly for the spa, its amazing and the thing that i like the most it was quiet so you can really have a good rest. Room are so beautiful a spacious terrace.we love it and sure to be back

Was this review helpful? Yes
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Valued Guest, Thank you for choosing Kempinski Grand Arena Bansko and being one of our valued guests. We are very pleased to see that you enjoyed your stay with us. Our Kempinki the Spa is a signature Spa run by Resense Spa a world class Spa operator. Looking forward to having the pleasure of welcoming back in Bansko. Best... More 

Top Contributor
72 reviews 72 reviews
25 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

On was staying at the hotel for 2 days for business and was impressed more or less by everything the hotel had to offer, service,food,rooms , value for money , and above all location. A pity there was no snow in this beautiful area of Bulgaria. For value for money November is the best time to visit the hotel

Was this review helpful? Yes 1
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Guest. Thank you for your comments recently posted on Trip Advisor. We are glad to see that you have had a great time with us during November. It is indeed a quiet month and therefore very much inviting for great relax at excellent value as you have discovered. We will be looking forward to welcoming again soon in the... More 

Bangor, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Impossible to fault. This is truly a 5 star hotel in beautiful Bansko. Check in was swift and efficient. The staff very friendly and polite. Receptionist made you feel special and that you were truly valued as a guest. The mountain view room is stunning with the view being spectacular. Definitely worth upgrading from a town view. The room itself... More 

Was this review helpful? Yes 1
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Valued Guest, We would like to thank you for choosing Kempinski Grand Arena Bansko as your accommodation choice during your recent stay in Bansko and for taking the time to post your comment on TripAdvisor. We are delighted to read that you had an enjoyable stay with us. It is gratifying to know that you particularly value our hotel,... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Kempinski Hotel Grand Arena Bansko is one of the best hotels in Bulgaria. Housekeeping services were better than the previous time we'd been there. The spa was perfect as usual. The restaurants offer tasty and different foods. The rooms are comfortable and cozy. We love going there and look forward to going back for our next vacation in this fantastic... More 

Was this review helpful? Yes
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Guest, Thank you for staying with us at Kempinski Hotel Grand Arena Bansko. It is a pleasure indeed to read your positive comments since they are so much rewarding for the efforts of the entire Hotel team making sure that all guests enjoy their stay with us. This is really very important for us. As such we are looking... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 19, 2014

Perfect spa.. location.. kind staff.. everything was really nice.. Outdoor jacuzzi was amazing even in 3 celcium degrees. Swimming pool too. Housekeeping was ok... they used to bring us bottles of water every day for free of charge.

Was this review helpful? Yes 1
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Guest It is both a great pleasure and motivation for the entire team to receive such a positive feedback from our guests. We are thankful that you have chosen to stay with us and we are looking forward to welcoming you once again at Kempinski Hotel Grand Arena Bansko. Yours sincerely, Athanassios N. Manos General Manager More 

Sofia, Grad Sofiya, Bulgaria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 18, 2014

this hotel is a true 5* hotel fantastic spa - wide choice of procedures beatful scenery - location of the hotel is very good perfect staff - polite, accurate very good food and drinks will always want to go back there

Was this review helpful? Yes 1
KHGA, General Manager at Kempinski Hotel Grand Arena, responded to this review

Dear Guest, We would like to kindly express our sincere appreciation for choosing Kempinski Hotel Grand Arena for your stay and for ​sharing your experince with us​! ​ We are looking forward to welcoming you again in the near future in the​ magestic Pirin Mountain​. Yours sincerely, Athanassios N. Manos General Manager More 

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Additional Information about Kempinski Hotel Grand Arena

Address: 96 Pirin Street, Bansko 2770, Bulgaria
Phone Number:
Location: Bulgaria > Blagoevgrad Province > Bansko
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kempinski Hotel Grand Arena 5*
Number of rooms: 157
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Also Known As:
Kempinski Hotel Bansko
Kempinski Resort Grand Arena
Hotel Style:
#1 Family Hotel in Bansko
#1 Romantic Hotel in Bansko
#1 Luxury Hotel in Bansko
#1 Top resorts Hotel in Bansko
#2 Spa Hotel in Bansko
#2 Ski-In / Ski-Out Hotel in Bansko

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