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Grand Royale Hotel & Spa

3 Todorini ochi str., Bansko 2770, Bulgaria
Hotel amenities
1 room 1 adult
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Grand Royale Hotel & Spa
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38 Reviews from our TripAdvisor Community

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1 review
3 of 5 stars Reviewed 1 week ago

Dislike: the kitchen only had a microwave and a electric kettle ; no chairs and decent table ; the sofa is not very good; the hotel is far to the gondola; the jacuzzi is extra charge (30 lv per 30 min); Like: the breakfast is consistent; the rental ski service is very good; free transport to gondola, but only until... More 

Helpful?
Thank Gabriel P
Istanbul, Turkey
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed four nights in this hotel which was recommended by our friends. The staff were very kind and eager to help all the time. They helped us to celebrate a birthday, even they sang the song. The rooms are very spacious. We were two adults and a kid. There was a sofa besides a double bed. It wasn't so... More 

Helpful?
Thank Oktay E
Varna, Bulgaria
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 29, 2015 via mobile

Broken glasses at the restaurant! Look after your kids glasses. Service is very bad. We have HB, that however doesn't include any drinks at dinner, even water! My friend ordered rom Bacardi and got something like rakia. Dinner dishes are quite simple, just a few meals.

Helpful?
Thank Sisonderka

Travelers are raving about these Bansko hotels

Sofia, Bulgaria
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed November 9, 2015 via mobile

It was actually funny to see how this hotel is falling apart - lights in the room, wi-fi, jacuzzi, doors - all didn't work. The Spa center and the swimming pool are cold as my ex's heart, and are located in the basement with very difficult access - to reach it you need to walk through the reception wearing slippers... More 

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7 Thank vassilkova
Republic of Macedonia
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 26, 2015

Spacious apartment, very clean, friendly staff, good food (very poor with deserts), great kids room, good sauna and steam bath, but not very warm pool. Not enough sun beds for all guests, very crowded at pool area. We have a very pleasant vacation.

Helpful?
2 Thank nataly574
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 4, 2015 via mobile

Just back from a week in Bansko - fabulous mountains, hospitable people and everything well run if sometimes a little unorthodox. The grand royale was just fine as a base - lovely people and a great sauna/ steam room/ pool/ massage for after the slopes. 2 adjoining rooms plus living room for us plus small balcony for star gazing and... More 

Helpful?
1 Thank Sam B
Level Contributor
5 reviews
4 of 5 stars Reviewed March 17, 2015 via mobile

My experience of bansko didn't involve much customer service but this place had smiling staff. Genuine bonus, helped us print out boarding passes, the pool was clean and pleasant. Food was very cheap and good, 5 main courses, 5 beers, 1l of wine and 5 sides for £25. Great stay!

Helpful?
Thank WJTaylor26
Craiova, Romania
1 review
5 of 5 stars Reviewed March 16, 2015

First I would like to say thanks to the whole team of Grand Royale & Spa, that did their best to make our holiday best ever. They surprised me and my husband with delicious candy and a bottle of red wine on the day of our arrival (we're honeymooners).They accomodated in huge apartment, although we had a reservation for a... More 

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Thank Marina L
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 15, 2015

Due to a large fall of snow we were not able to get the airport transfer straight to the door of Grand Royale Hotel and needed to get a taxi from Gardenia Hotel. Once we had arrived at our hotel the reception were very friendly but had limited English. The tiny lift fits one person at a time, so we... More 

Helpful?
2 Thank Ashley W
Sofia, Bulgaria
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 15, 2015

We spent three nights there. There were spiderwebs in all corners of the suite we booked. There were only two coffee cups in the whole suite, no glasses or anything else, so after experiencing the surprise of the receptionist that we do not have glasses and that we actually need them, she send me to get some from the bar... More 

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3 Thank PLV5555
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