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Grand Royale Hotel & Spa

3 Todorini ochi str., Bansko 2770, Bulgaria
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Grand Royale Hotel & Spa
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Grand Royale Hotel & Spa
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26 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Greek first
  • Russian first
  • Any
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1 review
5 of 5 stars Reviewed 3 weeks ago

Just back from a week in Bansko - fabulous mountains, hospitable people and everything well run if sometimes a little unorthodox. The grand royale was just fine as a base - lovely people and a great sauna/ steam room/ pool/ massage for after the slopes. 2 adjoining rooms plus living room for us plus small balcony for star gazing and... More 

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4 reviews 4 reviews
4 of 5 stars Reviewed March 17, 2015

My experience of bansko didn't involve much customer service but this place had smiling staff. Genuine bonus, helped us print out boarding passes, the pool was clean and pleasant. Food was very cheap and good, 5 main courses, 5 beers, 1l of wine and 5 sides for £25. Great stay!

Was this review helpful? Yes
Craiova, Romania
1 review
5 of 5 stars Reviewed March 16, 2015

First I would like to say thanks to the whole team of Grand Royale & Spa, that did their best to make our holiday best ever. They surprised me and my husband with delicious candy and a bottle of red wine on the day of our arrival (we're honeymooners).They accomodated in huge apartment, although we had a reservation for a... More 

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London, United Kingdom
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 15, 2015

Due to a large fall of snow we were not able to get the airport transfer straight to the door of Grand Royale Hotel and needed to get a taxi from Gardenia Hotel. Once we had arrived at our hotel the reception were very friendly but had limited English. The tiny lift fits one person at a time, so we... More 

Was this review helpful? Yes 1
Sofia, Bulgaria
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 15, 2015

We spent three nights there. There were spiderwebs in all corners of the suite we booked. There were only two coffee cups in the whole suite, no glasses or anything else, so after experiencing the surprise of the receptionist that we do not have glasses and that we actually need them, she send me to get some from the bar... More 

Was this review helpful? Yes 2
Skopje, Republic of Macedonia
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 12, 2014

We spent lovely 7 days here. We enjoyed the indoor pool fitness and SPA center and their great services. The staff is really pleasant and friendly, well trained and professional. Since we were in the quiet season the hotel was almost empty during the week and full for the weekend. But anyway, even a small group of guests didn't change... More 

Was this review helpful? Yes 5
Sao Paulo, SP
3 reviews 3 reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 8, 2014

A great place to stay with big facilities for gym and spa and relaxing. Cleanliness is great including the service and taking care of the staff to the customers. Close to pista and relaxing environment and it's great for all kind of people and for Christmas I was there the price was ok for peak season. I will plan to... More 

Was this review helpful? Yes 7
Woking, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 2, 2013

We had a spacious 2 bedroomed apartment which was undeniably clean. Doors did not have hooks, so no place to dry towels etc. No drawers or shelf space, and no shelf in bathroom for toothbrush, makeup etc. However, kitchenette had kettle and microwave; but no crockery, cutlery, pans etc. These were supplied when I raided the restaurant for the things... More 

Was this review helpful? Yes 3
Milton Keynes, United Kingdom
1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 15, 2013

Really enjoyed this Hotel with swimming pool, gym, sauna and steam room all free and spa treatment extra. The staff were the friendliest I have come across anywhere, and went out of their way to be helpfull On two mornings we had champagne for breakfast! In the evenings Kalina, a real livewire, kept us entertained with karaoke and films. I... More 

Was this review helpful? Yes 9
Galashiels, United Kingdom
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 14, 2013

This hotel is the biggest waste of money. We stayed there last week and were two of only around 9 guests in the whole place (oddly though, our friends tried to book in but were told it was full - it was nowhere near full!) Because it was so empty, it was almost shut down. There was no buffet breakfast,... More 

Was this review helpful? Yes 2
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