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Premier Luxury Mountain Resort, Bansko

Travelers' Choice award winner
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11, Karamanitza Str. | Gramadeto area, Bansko 2770, Bulgaria
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20% off room rate
Best prices for: 1 room 1 guest
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Premier Luxury Mountain Resort, Bansko
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Premier Luxury Mountain Resort, Bansko
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366 reviews from our community

Traveler rating
    257
    74
    26
    6
    3
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109
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16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Ankara, Turkey
Top Contributor
216 reviews 216 reviews
67 hotel reviews
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A wonderful hotel in all respects and a true bargain for the price charged. Although hotel stars are often inflated in Balkan countries, this one deserves all five of its stars. The management is courteous and efficient, the staff friendly and helpful (and with good English), the rooms large and elegantly furnished. The breakfast buffet is rich and of high... More 

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PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for visited Premier Luxury 5* Hotel. We are so happy that we made your stay so special, unique and unforgettable it. Your comment it is very important for us and always we are trying for the best! We are so proud that you felt those kinds of our effort and services within us. We are looking... More 

Somwest
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Premier Luxury Mountain Resort is a fantastic hotel. Modern stylish rooms, lovely bathrooms and fantastic facilities. The Spa is excellent, good restaurant and food and a great bar area. In summer the outside pool is great and in winter the spa pool is a bonus. I also loved the location.

Was this review helpful? Yes 1
PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for choosing Premier Luxury 5* Hotel. We are so glad that your stay was special and unique. We highly appreciated your effort and time to post your review,where it is very important for us. Well, we are expecting you on summer to enjoy the our outdoor pool with speachless view, the new-fresh and just renovated spa... More 

United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel in January, I booked it for my husbands 30th Birthday. First impressions was very nice. After my first night in the hotel I went to reception to ask to upgrade as a treat for my husband. The staff were very helpful and helped me move rooms. The upgraded room was stunning based on two levels,... More 

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PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for choosing Premier Luxury 5* Hotel. Really we apologized that we couldn't manage immediately the bathroom and smell problem. Yes indeed, we felt so bad that we did not met our expectations concerning Room issue, beside our efforts and daily inspection. Thank you for the rest of comment that you were post for the services, food... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

I would whole heartedly recommend this hotel to anyone thinking about going to Bansko. It is 100% paying that little bit extra to be surrounded by helpful and efficient staff that are able to offer you anything you need at your convenience. The breakfast was plentiful, the spa treatments were excellent, the room was clean and spacious, the shuttle service... More 

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PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for choosing Premier Luxury 5* Hotel. We are so happy that your stay was amazing, unforgettable and unique. We highly appreciated your effort and time to post your overall review, it is very important for us, and we care about your diner in our main Restaurant Dionyssos, and the next time you will see the improvements.... More 

Greater London, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We travelled here at the end of January for 1 week. We'd never been skiing, or to Bulgaria before. The coach journey is a little tedious but necessary as it's that far from the airport, you can't move either of them can you? We arrived around midnight to lots of snow falling. Check-in was simple and easy. Very friendly staff,... More 

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PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you very much for visited Premier Luxury 5* Hotel. We are so glad that your first time in Bulgaria & Bansko and for skiing vacation, was extremely good, so pleasant and unforgettable. Your review it is very important for us and what I have to say, You explained ALL in a few sentences and you described as... More 

Market Harborough, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The website pictures and reviews promise a great deal and although there were some highlights - for example the food in the Ambrosia restaurant (which really was excellent) and the spa, there were so many problems. In the room - wallpaper coming off the walls, curtain coming off the rail, leaking shower (cased a flood every time), a strange smell... More 

Was this review helpful? Yes 2
PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for choosing Premier Luxury Mountain 5* Resort. For sure we are not Travel Lodge, but We appreciated your overall comment and the time to spent by posting. We are so sad that we didn't manage to meet your expectations. I keep as you said that no sounds snobby and wasn't all poor. Your opinion it is... More 

sheffield
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We booked this hotel due to the great reviews but it did it live up to my expectations. Rooms were nice but they are looking out onto very unsightly building sites that do not look like they will be finished any time soon, in fact the whole area this is set in looks like the builders have run out of... More 

Was this review helpful? Yes 1
PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for choosing Premier Luxury Mountain 5*Resort. We are so unhappy that we did not manage to meet your expectations firstly, but, I am trying to understand your overall review in order to become better through your posting even for your next visit or for potential guests,but, i cannot see the real problem. The other unfinished buildings... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

It is a very nice hotel and management. Very helpful and smiley personnel..It is a cosy, small but luxury hotel with nice decoration. The food also was really tasty. We were a young couple and loved our stay in this hotel.. Highly recommended.

Was this review helpful? Yes
PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for visited Premier Luxury Mountain 5*Resort. We are so glad that your stay with us was unique, special and amazing. Thank you for your consideration to post your feedback, it is very important for us. Next time ask about our excursions, it's deserve it to try the Bulgarian places around on Bansko. We hope to host... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Everything was nice. The staff is very friendly always there for u. I suggest it for everybody. Nice value for money. I think we will visited again in near future. The only negative is the that the bacon in the breakfast was very roasted like a crisp and we didn't liked it.

Was this review helpful? Yes
PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for choosing Premier Luxury Mountain Resort. We highly appreciated your comment, where we count on that and we are looking always to improve our stuff. We are so glad that we met your expectations and your stay was so very very good. We hope to see you soon in the near future! Warm Regards, More 

1 review
5 of 5 stars Reviewed April 19, 2015

We stayed here for a family skiing holiday a few weeks ago and we were not disappointed. The level of customer service was excellent, the first day we arrived we arrived early hours and the staff had already prepared us meals even at that time of the morning.Throughout the stay they continued to always make you feel welcome and do... More 

Was this review helpful? Yes
PDRETTAKIS, Manager at Premier Luxury Mountain Resort, Bansko, responded to this review

Dear Sir/Madame, Thank you for choosing Premier Luxury Mountain Resort 5*. Your overall feedback it is very impotant for us and thank you for your time to post it. We are so glad that your stay with us was unique, special and you felt like your home. This is our philosophy, to treat and to give this kind of sense... More 

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