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Spa Hotel Emerald

Pirin Str. | Arena, opp Gondola Lift, Bansko 2770, Bulgaria
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1 room 1 guest
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Spa Hotel Emerald
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50 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Nahariya, Israel
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 10, 2015

Before we arrived at the hotel, we read the reviews in this website and found that many people were not happy with this hotel. I'm happy to tell that we have no idea what people are complaining about - the rooms are warm enough, there's hot water in the shower and the staff is nice. Also, there's free WiFi in... More 

Was this review helpful? Yes 1
Emerald H, General Manager at Spa Hotel Emerald, responded to this review

Dear Sir/ Madam, Thank you so much for choosing Spa Hotel Emerald for your family holiday and for taking the time to post your review. We are truly thankful for your positive feedback of the hotel in general, the staff and all the details that made your stay a pleasant one. We sincerely thank you for your constructive comments regarding... More 

Chania Town, Greece
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 26, 2015

It was very central and only 3-4 minutes walk from the ski lift.The breakfast was more than sufficient.Ididn't eat anywhere else in Bansko ,but dinner wasn't bad eather.The room was very warm,clean and big.It even had a 3 seated couch and a coffee table.

Was this review helpful? Yes 1
Bucharest, Romania
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 24, 2015

The best thing about the hotel is by far he location: 3-5 minutes walk to the gondola station. The rooms were clean and the staff was nice and helpful. None of the windows are closing properly. They seem to have improvised some closing mechanism that deteriorated in time, the balcony door was curved wind was blowing through the sides. Our... More 

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Ramat Gan, Israel
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed February 4, 2015

After reading all of the terrible reviews here I was afraid to go but did not have a choice as it was part of a package deal. We went there as a group of seven people, upon arrival (in the middle of the night) we got the rooms with no problems. The room itself was huge. it had a living... More 

Was this review helpful? Yes 2

Travelers are raving about these Bansko hotels

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed January 19, 2015

We came to the hotel as part of an organized group (several couples). The good: - Clean. - Good and pleasant service. - Always warm. - Free drinks at the bar (cold, hot & alcoholic)!! - Great location (close to the gondola and city center). - Food variety in the dining room. The bad: - We had a problem of... More 

Was this review helpful? Yes 4
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed December 21, 2014

We started from athens and after a 15 hour drive we finally arrived at our hotel. There was a bit of fuss during the check in but the friendly lady at the did her best to accomodate everyone. After 20 minutes waiting at the lobby our turn came to check in. There was a problem with our agency and they... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 9, 2014

I am a snowboard bump and usually sleep in a sleeping bag in some shelter deep in the mountains. But I wanted to surprise my gf and take her to a luxurious SPA weekend for the woman's day. (08.03.2014) So I ended to taking her in the Emerald hotel in Bansko as we both snowboard. One of my biggest mistakes... More 

Was this review helpful? Yes 3
Gloucester, United Kingdom
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 2, 2014

This was our second year at this hotel and as last year it was very clean and tidy with helpful and friendly staff.It is only five minuets from the Gondola station and with your ski equipment stored in the ski room at the hotel it is a very handy location.Many thanks to all the front of house staff and the... More 

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Tel Aviv
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed February 27, 2014

I've been in the hotel at Feb 14 with my girl friend. I almost cancelled the booking because of all the bad reviews, but I'm glad I didn't. It's my second time in this hotel, the last time was 2 years ago. The staff were okay, except for one cheerful bellboy, all were having serious looks most of the time,... More 

Was this review helpful? Yes 1
Tel Aviv, Israel
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed February 16, 2014

Definitely would not stay at this hotel again. We were told it was a 4 star hotel, it is absolutely not if anything it is a 2 star hotel. The people working at the hotel behind the front desk are very rude and unhelpful. The food in the hotel is very average and the same every morning and almost every... More 

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