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Spa Hotel Emerald

Pirin Str. | Arena, opp Gondola Lift, Bansko 2770, Bulgaria
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1 room 1 adult
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57 Reviews from our TripAdvisor Community

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Peshtera, Bulgaria
Level Contributor
5 reviews
2 of 5 stars Reviewed 4 days ago NEW

Hotel staff very helpful and friendly on arrival .. on checking out, reception lady was on her mobile and not attentive. Hotel room, twin room booked, was clean and comfortable... however, the carpet was badly stained and worn. Also cracks in the walls and no internet/wifi available in the room. Fridge in the room, was plugged in, however not at... More 

Helpful?
Thank OrchidWoman
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good location, some meters from the gondola!!!Very big, comfortable, with kitchen and warm room.Very small piscine and general spa, for the size of the hotel. Very expensive massage and not something special

Helpful?
Thank Filippia K
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed December 22, 2015 via mobile

Nice location, easily reaching gondola, clean and tidy. Foods are ok. Welcoming personnel. There is a special room for your ski equipments. You can find turkish tea here that is so important for them sometimes. :) I recommend this hotel to everyone.

Helpful?
Thank Engin A
Nahariya, Israel
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 10, 2015

Before we arrived at the hotel, we read the reviews in this website and found that many people were not happy with this hotel. I'm happy to tell that we have no idea what people are complaining about - the rooms are warm enough, there's hot water in the shower and the staff is nice. Also, there's free WiFi in... More 

Helpful?
3 Thank elad2015
Emerald H, General Manager at Spa Hotel Emerald, responded to this review

Dear Sir/ Madam, Thank you so much for choosing Spa Hotel Emerald for your family holiday and for taking the time to post your review. We are truly thankful for your positive feedback of the hotel in general, the staff and all the details that made your stay a pleasant one. We sincerely thank you for your constructive comments regarding... More 

Chania Town, Greece
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed February 26, 2015 via mobile

It was very central and only 3-4 minutes walk from the ski lift.The breakfast was more than sufficient.Ididn't eat anywhere else in Bansko ,but dinner wasn't bad eather.The room was very warm,clean and big.It even had a 3 seated couch and a coffee table.

Helpful?
3 Thank EIRINIX325
Bucharest, Romania
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed February 23, 2015

The best thing about the hotel is by far he location: 3-5 minutes walk to the gondola station. The rooms were clean and the staff was nice and helpful. None of the windows are closing properly. They seem to have improvised some closing mechanism that deteriorated in time, the balcony door was curved wind was blowing through the sides. Our... More 

Helpful?
1 Thank Abraxasnew
Ramat Gan, Israel
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed February 4, 2015

After reading all of the terrible reviews here I was afraid to go but did not have a choice as it was part of a package deal. We went there as a group of seven people, upon arrival (in the middle of the night) we got the rooms with no problems. The room itself was huge. it had a living... More 

Helpful?
3 Thank Balines

Travelers are raving about these Bansko hotels

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed January 19, 2015

We came to the hotel as part of an organized group (several couples). The good: - Clean. - Good and pleasant service. - Always warm. - Free drinks at the bar (cold, hot & alcoholic)!! - Great location (close to the gondola and city center). - Food variety in the dining room. The bad: - We had a problem of... More 

Helpful?
5 Thank Bar C
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed December 21, 2014 via mobile

We started from athens and after a 15 hour drive we finally arrived at our hotel. There was a bit of fuss during the check in but the friendly lady at the did her best to accomodate everyone. After 20 minutes waiting at the lobby our turn came to check in. There was a problem with our agency and they... More 

Helpful?
4 Thank Vasilios P
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 9, 2014 via mobile

I am a snowboard bump and usually sleep in a sleeping bag in some shelter deep in the mountains. But I wanted to surprise my gf and take her to a luxurious SPA weekend for the woman's day. (08.03.2014) So I ended to taking her in the Emerald hotel in Bansko as we both snowboard. One of my biggest mistakes... More 

Helpful?
3 Thank Pipo334
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