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All 93 Bansko hotels

Spa Hotel Emerald

4.0 of 5 Hotel   |   Pirin Str. | Arena, opp Gondola Lift, Bansko 2770, Bulgaria
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Spa Hotel Emerald
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Ranked #78 of 93 Hotels in Bansko
A recent review
4 of 5 stars Reviewed March 2, 2014
Topgun894 Gloucester, United Kingdom
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38 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 9, 2014

I am a snowboard bump and usually sleep in a sleeping bag in some shelter deep in the mountains. But I wanted to surprise my gf and take her to a luxurious SPA weekend for the woman's day. (08.03.2014) So I ended to taking her in the Emerald hotel in Bansko as we both snowboard. One of my biggest mistakes... More

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Gloucester, United Kingdom
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 2, 2014

This was our second year at this hotel and as last year it was very clean and tidy with helpful and friendly staff.It is only five minuets from the Gondola station and with your ski equipment stored in the ski room at the hotel it is a very handy location.Many thanks to all the front of house staff and the... More

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Tel Aviv
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 27, 2014

I've been in the hotel at Feb 14 with my girl friend. I almost cancelled the booking because of all the bad reviews, but I'm glad I didn't. It's my second time in this hotel, the last time was 2 years ago. The staff were okay, except for one cheerful bellboy, all were having serious looks most of the time,... More

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Tel Aviv, Israel
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed February 16, 2014

Definitely would not stay at this hotel again. We were told it was a 4 star hotel, it is absolutely not if anything it is a 2 star hotel. The people working at the hotel behind the front desk are very rude and unhelpful. The food in the hotel is very average and the same every morning and almost every... More

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Strumica, Republic of Macedonia
15 reviews 15 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed February 14, 2014

We were here in this hotel for the first time and it is not recommended especially for family with small children. Heating doesn't work, it's cold at night and no wi-fi in rooms in theese days. You can find better for your money.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 8, 2014

Very poor management, no drinks after midnight (including water), no replacement for towels, half of the spa broken, cold rooms, no slippers, everything is for sale and you feel like you are getting ripped of all the time. Like i said, find another hotel but this one.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 20, 2014 via mobile

0 points for this hotel. It was a nightmare. No free internet, even you pay for wifi, no Wi-Fi in the rooms, only in the hotel reception. The food - horrible. Even for new year' Eve - nothing to eat, music - horrible, and a manager who spoke this night something and tomorrow she forgot what she said before. Heating... More

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13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 18, 2014

Stayed for 10 days ski vacation. Room is spacious, but thats all. Heating doesn't work at nights. You wake up at 3-4am from cold. There is no hot water at nights and not always during the day. Today at 8:00 am water is freezing i can't even wash my hands. Breakfast is as in any other hotel in Bansko, but... More

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Bucharest, Romania
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 3, 2014

Let's see if these belong to a 4* hotel, for those who know what the ranking means: - the apartment is a normal double room, so go for the family room that's much bigger; - the food was TERRIBLE. I think I cannot find something similar anywhere else in the world for a 4* LOCATION. Pls check the food that... More

Was this review helpful? Yes 2
Athens, Greece
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 18, 2013

i stayed in emerald hotel for 5 night..the room was clean enough but the staff is very rude..it was the rudest staff of hotel ever!!although it is in good location and the breakfast is good..i liked the pool very much but the gym was sooo small

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Additional Information about Spa Hotel Emerald

Address: Pirin Str. | Arena, opp Gondola Lift, Bansko 2770, Bulgaria
Location: Bulgaria > Blagoevgrad Province > Bansko
Price Range (Based on Average Rates): $
Hotel Class:4 star — Spa Hotel Emerald 4*
Number of rooms: 140
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