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Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall

2.5 of 5
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2903 Pines Mall Drive, Pine Bluff, AR 71601
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Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall
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Ranked #7 of 16 Hotels in Pine Bluff
A recent review
4 of 5 stars reviewed 5 days ago
Country_Traveler2011 Stewartsville, Missouri
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34 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Stewartsville, Missouri
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My family stayed here over night as we passed thru town. We had 3 rooms and all were clean and in decent shape. Breakfast was a normal Holiday Inn Express breakfast which is good for traveling families. Front desk people were friendly. Wi fi worked good in the rooms.The location is next to a mall and had no problems. I... More 

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Dongducheon, South Korea
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked online as we were passing through the area and needed to stop for the evening. When we arrived we gave the clerk our last name and credit card and she promptly handed us a paper to sign with the rate, etc. The paper was folded in half with the name on one side and rate on the other.... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear thejohnsons556, Thank you for taking the time to relay your comments regarding our property during your recent stay. Please accept my sincere apologies for the inconvenience you have encountered at check in. Note that this will be looked into and will never happen again. Despite your disappointment we do hope that you would choose to stay with us again... More 

Travelers are raving about these Pine Bluff hotels

Lucedale, Mississippi
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 18, 2015

Being in a mall parking lot was interesting.....all kinds of shopping if you wanted!! Staff was nice and friendly. The room was nice and clean and the beds were comfy....wonderful pillows!!!! Lots of food choices nearby. Most important to us it was pet friendly!!

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Fort Leonard Wood, Missouri
Level Contributor
77 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed March 12, 2015

Rooms was comfy enough and breakfast was good and plenty. Clean staff didn't even bother to remove trash on daily bases nor make bed or leave more coffee or towels. Front desk just went through the motions of acting as if they cared. Heard several times we'll check in to it or okay we'll look in to it. But nothing... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear BroncoRB, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best hotel experience we can provide each and every day. While we are pleased with your positive comments with the rooms and the breakfast, it is disappointing to know... More 

Paducah, Kentucky
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 13, 2014

This was a very nice, clean, Holiday Inn Express. The staff was great - very friendly and accomodating. The rate was decent, maybe a little high for the area / town. Breakfast was ok, not as good as several other HIE that I have stayed.

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Bella Vista, Arkansas
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 28, 2014

The room was very nice, and clean. Vending machines were either empty or non functioning. Can someone please explain why the handicapped parking is so far from the lobby? Also, why is a handicap room the last room in the hall when it should be the closest to the lobby? Someday a handicaped person will design a hotel.

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Rock Hill, South Carolina
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 18, 2014

Rooms were clean and comfortable. I went out to sit by the pool late in the evening after dinner and trash & cigarette butts were floating - disgusting, Went for breakfast I was surprised that they didn't serve skim milk, had no fat-free yogurt and only sugary cereals. I asked for these and was told they didn't have them.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear SCGIRL56, Thank you very much for your recent stay with us. It was a pleasure having you and we are very glad that you found our rooms clean and comfortable. On the other hand, it is unfortunate that our pool area and breakfast selections fell below your expectations. We take all of the reviews we receive very seriously as... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 31, 2014

Where do i begin: I was NOT greeted as a Hotel Club member upon arrival(welcome package) and when asked about this, was told i could pick up my package when passing the front desk next time. I did not pick it up during my stay. On the morning of my second, as i was leaving, i asked the housekeeping person... More 

Was this review helpful? Yes 2
Shreveport, Louisiana
Level Contributor
137 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed April 17, 2014

Upon check-in the front desk lady was very nice. I made the comment that I had stayed at the other HIE last time in town and she said she liked this one better, lol. Anyway, it was nice, clean and the bed was extremely comfortable. Restroom appeared to be clean. I have no complaints. I would stay here again. There... More 

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Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed October 23, 2013

I have stayed here several times over the past 2 months for business. Staff is very friendly.....but housekeeping is awful. Here are a few examples: light bulbs shot, don't replace coffee in room, leave used soap and empty shampoo bottles in tub, internet doesn't work 80% of the time. Needs new housekeeping management.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Estimado Glenn J, Thank you for your recent stay with us. We apologize for the housekeeping service you described. We will be addressing the matters with the respective departments in order to avoid these unnecessary issues in the future. Your comments are of great importance to us and allow us to monitor and improve our service continually. Sincerely, Myrna M... More 

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