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All 16 Pine Bluff hotels

Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall

2.5 of 5 Hotel   |   2903 Pines Mall Drive, Pine Bluff, AR 71601
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Ranked #7 of 16 Hotels in Pine Bluff
A recent review
4 of 5 stars Reviewed September 13, 2014
charles k Paducah, Kentucky
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29 reviews from our community

Traveler rating
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    7
    2
    5
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12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Paducah, Kentucky
Contributor
12 reviews 12 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 13, 2014

This was a very nice, clean, Holiday Inn Express. The staff was great - very friendly and accomodating. The rate was decent, maybe a little high for the area / town. Breakfast was ok, not as good as several other HIE that I have stayed.

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Bella Vista, Arkansas
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 28, 2014

The room was very nice, and clean. Vending machines were either empty or non functioning. Can someone please explain why the handicapped parking is so far from the lobby? Also, why is a handicap room the last room in the hall when it should be the closest to the lobby? Someday a handicaped person will design a hotel.

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Rock Hill, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 18, 2014

Rooms were clean and comfortable. I went out to sit by the pool late in the evening after dinner and trash & cigarette butts were floating - disgusting, Went for breakfast I was surprised that they didn't serve skim milk, had no fat-free yogurt and only sugary cereals. I asked for these and was told they didn't have them.

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear SCGIRL56, Thank you very much for your recent stay with us. It was a pleasure having you and we are very glad that you found our rooms clean and comfortable. On the other hand, it is unfortunate that our pool area and breakfast selections fell below your expectations. We take all of the reviews we receive very seriously as... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 31, 2014

Where do i begin: I was NOT greeted as a Hotel Club member upon arrival(welcome package) and when asked about this, was told i could pick up my package when passing the front desk next time. I did not pick it up during my stay. On the morning of my second, as i was leaving, i asked the housekeeping person... More 

Was this review helpful? Yes 2
Shreveport, Louisiana
Top Contributor
126 reviews 126 reviews
51 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed April 17, 2014

Upon check-in the front desk lady was very nice. I made the comment that I had stayed at the other HIE last time in town and she said she liked this one better, lol. Anyway, it was nice, clean and the bed was extremely comfortable. Restroom appeared to be clean. I have no complaints. I would stay here again. There... More 

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Senior Contributor
38 reviews 38 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed October 23, 2013

I have stayed here several times over the past 2 months for business. Staff is very friendly.....but housekeeping is awful. Here are a few examples: light bulbs shot, don't replace coffee in room, leave used soap and empty shampoo bottles in tub, internet doesn't work 80% of the time. Needs new housekeeping management.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Estimado Glenn J, Thank you for your recent stay with us. We apologize for the housekeeping service you described. We will be addressing the matters with the respective departments in order to avoid these unnecessary issues in the future. Your comments are of great importance to us and allow us to monitor and improve our service continually. Sincerely, Myrna M... More 

Tennessee
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2013 via mobile

If you've ever driven all night, you know how important that is. The check in lady didn't blink an eye in trying to accommodate us. I imagine that that the corporate office would frown at this. But they have made me a repeat customer. The breakfast lady smiled and greeted me, in line with the check in lady. The room... More 

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Senior Contributor
21 reviews 21 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 18, 2013

Ok. This is pine bluff and it is a gritty city. This is one of the better hotels in pine bluff. The beds and linens are clean and the bathroom is clean. But a closer look give you pause. The carpets are old and showing it. The rugs coming in aren't clean and the elevator floor isn't clean. If you... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear KPTravler, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for any shortfalls you... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 23, 2013

No more than we checked in, turned the lights out and my son informed there was a bug crawling in his bed, room 103. Bingo-bed bug was his name-o. We were offered another room 110 which I inspected and found Bingo's relative crawling on the mattress. We immediately packed up and changed hotels, inconveniently at 11:45pm!

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear FLOSENVY, Thank you so much for your review of our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely,... More 

Houston, Texas
Contributor
16 reviews 16 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed January 29, 2013

I travel all over Texas, Arkansas, and Louisiana and normally stay at Holiday Inn Express for the value/quality. This one at the Pines Mall in Pine Bluff is the only one that I have ever just turned around and left after seeing the room. In fact, they showed me 2 rooms, but the 2nd was worse than the first. Dirty,... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear TomSIU, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I'm very sorry you were not satisfied with the cleanliness of the room. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any... More 

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Additional Information about Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall

Address: 2903 Pines Mall Drive, Pine Bluff, AR 71601
Phone Number:
Location: United States > Arkansas > Pine Bluff
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites Pine Bluff/Pines Mall
Holiday Inn Pine Bluff
Pine Bluff Holiday Inn

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