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Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall

2.5 of 5
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2903 Pines Mall Drive, Pine Bluff, AR 71601
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Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall
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Ranked #7 of 16 Hotels in Pine Bluff
A recent review
3 of 5 stars Reviewed March 12, 2015
BroncoRB Fort Leonard Wood, Missouri
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31 reviews from our community

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    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Fort Leonard Wood, Missouri
Top Contributor
66 reviews 66 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 12, 2015

Rooms was comfy enough and breakfast was good and plenty. Clean staff didn't even bother to remove trash on daily bases nor make bed or leave more coffee or towels. Front desk just went through the motions of acting as if they cared. Heard several times we'll check in to it or okay we'll look in to it. But nothing... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear BroncoRB, We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. We work very hard to ensure our guests receive the very best hotel experience we can provide each and every day. While we are pleased with your positive comments with the rooms and the breakfast, it is disappointing to know... More 

Paducah, Kentucky
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 13, 2014

This was a very nice, clean, Holiday Inn Express. The staff was great - very friendly and accomodating. The rate was decent, maybe a little high for the area / town. Breakfast was ok, not as good as several other HIE that I have stayed.

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Bella Vista, Arkansas
Top Contributor
52 reviews 52 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 28, 2014

The room was very nice, and clean. Vending machines were either empty or non functioning. Can someone please explain why the handicapped parking is so far from the lobby? Also, why is a handicap room the last room in the hall when it should be the closest to the lobby? Someday a handicaped person will design a hotel.

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Rock Hill, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed June 18, 2014

Rooms were clean and comfortable. I went out to sit by the pool late in the evening after dinner and trash & cigarette butts were floating - disgusting, Went for breakfast I was surprised that they didn't serve skim milk, had no fat-free yogurt and only sugary cereals. I asked for these and was told they didn't have them.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear SCGIRL56, Thank you very much for your recent stay with us. It was a pleasure having you and we are very glad that you found our rooms clean and comfortable. On the other hand, it is unfortunate that our pool area and breakfast selections fell below your expectations. We take all of the reviews we receive very seriously as... More 

New York City, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 31, 2014

Where do i begin: I was NOT greeted as a Hotel Club member upon arrival(welcome package) and when asked about this, was told i could pick up my package when passing the front desk next time. I did not pick it up during my stay. On the morning of my second, as i was leaving, i asked the housekeeping person... More 

Was this review helpful? Yes 2

Travelers are raving about these Pine Bluff hotels

Shreveport, Louisiana
Top Contributor
134 reviews 134 reviews
51 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 17, 2014

Upon check-in the front desk lady was very nice. I made the comment that I had stayed at the other HIE last time in town and she said she liked this one better, lol. Anyway, it was nice, clean and the bed was extremely comfortable. Restroom appeared to be clean. I have no complaints. I would stay here again. There... More 

Was this review helpful? Yes
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed October 23, 2013

I have stayed here several times over the past 2 months for business. Staff is very friendly.....but housekeeping is awful. Here are a few examples: light bulbs shot, don't replace coffee in room, leave used soap and empty shampoo bottles in tub, internet doesn't work 80% of the time. Needs new housekeeping management.

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Estimado Glenn J, Thank you for your recent stay with us. We apologize for the housekeeping service you described. We will be addressing the matters with the respective departments in order to avoid these unnecessary issues in the future. Your comments are of great importance to us and allow us to monitor and improve our service continually. Sincerely, Myrna M... More 

Tennessee
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2013 via mobile

If you've ever driven all night, you know how important that is. The check in lady didn't blink an eye in trying to accommodate us. I imagine that that the corporate office would frown at this. But they have made me a repeat customer. The breakfast lady smiled and greeted me, in line with the check in lady. The room... More 

Was this review helpful? Yes
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 18, 2013 via mobile

Ok. This is pine bluff and it is a gritty city. This is one of the better hotels in pine bluff. The beds and linens are clean and the bathroom is clean. But a closer look give you pause. The carpets are old and showing it. The rugs coming in aren't clean and the elevator floor isn't clean. If you... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear KPTravler, Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for any shortfalls you... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 23, 2013

No more than we checked in, turned the lights out and my son informed there was a bug crawling in his bed, room 103. Bingo-bed bug was his name-o. We were offered another room 110 which I inspected and found Bingo's relative crawling on the mattress. We immediately packed up and changed hotels, inconveniently at 11:45pm!

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Pine Bluff/Pines Mall, responded to this review

Dear FLOSENVY, Thank you so much for your review of our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely,... More 

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