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Club Premium Deluxe at Barcelo Bavaro Palace Deluxe

#12 of 16 Hotels in Bavaro
GreenLeadersGold level
Carretera Bavaro, Bavaro, Punta Cana 3177, Dominican Republic
Club Premium Deluxe at Barcelo Bavaro Palace Deluxe
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52 reviews from our community

Traveler rating
    30
    10
    8
    1
    3
See reviews for
17
24
3
1
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

If you guys are looking to stay here, here are the *TRUE* facts PROS: Beaches are awesome! CONS: SERVICE: Virtually non-existent, I have never been to a resort where none of the employees smile. They seem complacent and frustrated with their jobs and have ZERO interest in serving you. FOOD: Revolting-to-barely edible. I have NEVER seen such disgusting food, especially... More 

Was this review helpful? Yes 1
New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We went as a family over spring break and stayed as part of the Club Premium. Check in was very easy in the Club Premium suite. However, after the initial check in whenever we went to the desk to ask a question of request anything, we were made to feel like a nuisance. The female staff at Club Premium did... More 

Was this review helpful? Yes 1
Ottawa, Canada
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We booked an Ocean front Junior suite and totally loved it. The room was amazingly huge and it had one of the biggest decks we've ever had. The view was amazing and having the second bathroom was a plus. The bay that the Bavaro is located is perfect for water sports and the waves are halted by a sand bar... More 

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1 review
5 of 5 stars Reviewed February 26, 2015

all excellent and the best was the kids disco as all get together and make new friends diferented countries and also thanks to Carlos teens guide is the best guide, the best vacation!! The best hotel !!

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Javier C, General Manager at Club Premium Deluxe at Barcelo Bavaro Palace Deluxe, responded to this review

Dear Guest, We are glad that you spent your family vacation on our Barceló Bávaro Palace Deluxe and that we were able to meet your expectations. It is a pleasure for us to know that you had a delightful stay here in our resort and that you and your family completely enjoyed our services in special the kids disco, the... More 

New York City, New York
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 25, 2015

The resort is beautiful but the staff need to take customer service classes. They were miserable and not friendly. The wait staff need to learn how to pour water, and not constantly drop plates and utensils on the floor. The "specialty restaurants" lacked flavor and authenticity. Their French restaurant was very good but the spanish and Japanese restaurant were terrible.... More 

Was this review helpful? Yes 4
Javier C, General Manager at Club Premium Deluxe at Barcelo Bavaro Palace Deluxe, responded to this review

Dear Guest, Thank you for having chosen Barceló Bávaro Palace Deluxe for your vacations and for taking the time to share your impressions about your stay with us. We are sorry that your vacation did not turn out as you expected. I can assure you that it was never our intention make you felt uncomfortable or unattended, we are very... More 

Blythewood, South Carolina
Top Contributor
50 reviews 50 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed February 23, 2015

We stayed in the Club Prenium area (Ocean Front, Jr. Suite) of the resort from 15 February through 21 February, 2015. We had previously stayed here but in a Juniour Suite room, non-club premium, so we decided to "upgrade this time. The room, view, beach and golf course are all first class. The service from Sandra in the Club Premium... More 

Was this review helpful? Yes 2
Javier C, General Manager at Club Premium Deluxe at Barcelo Bavaro Palace Deluxe, responded to this review

Dear Guest, First of all, we would like to thank you for your preference in selecting our Resort for your vacation, as well as for letting us know about your recent experiences while stayed with us. I would like to apologize for the situation that affected you while vacationing with us and we would like to extend you our most... More 

Cancun
Top Contributor
53 reviews 53 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 3, 2015

Unfortunately this was a business trip so i did not have much chance to enjoy the amenities of the hotel but what i got for 3 days i was there was totally exceeded my expectations staff was great always smiling

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Javier C, General Manager at Club Premium Deluxe at Barcelo Bavaro Palace Deluxe, responded to this review

Dear Guest, Thank you for having chosen Barceló Bávaro Palace Deluxe for your vacation. It is a pleasure for us to know that our facilities satisfied you, we are pleased that you enjoyed your stay with us. We hope we have the possibility to welcome you again in our little paradise. Sincerely, Javier Cordero Gilsanz. More 

Fort Lauderdale, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 11, 2015

Some areas are not bad but others are often disappointing. The hotel is kept clean but the front desk staff at this hotel are rude and disrespectful. We had more than one issue with our room and asked for a change of room and the second room we were given was worst than the first one so went back to... More 

Was this review helpful? Yes 2
Javier C, General Manager at Club Premium Deluxe at Barcelo Bavaro Palace Deluxe, responded to this review

Dear Guest, First, we may thank you for the time taken to write us your experience at our Resort. We regret not having met your expectations as you deserved. This is very disconcerting because we strive for consistency and excellence with regards to our service levels. We are extremely disappointed to hear about the service issues you encountered during your... More 

Quakertown, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 2, 2015

Just returned from a 7 day stay; front counter personnel speaks limited English; we had three rooms in building 7, all of the rooms were dated and dirty with pitted faucets etc. The central air in one room did not work at all and we were moved to a second room where the air conditioner did not work at all.... More 

Was this review helpful? Yes 1
Javier C, General Manager at Club Premium Deluxe at Barcelo Bavaro Palace Deluxe, responded to this review

Dear Guest, First, we may thank you for the time taken to write us your experience at our Resort. We regret that we were not able to fulfill your expectations 100% and we lament any difficulties you may have experienced when communicating with our staff. We have a great task ahead of us concerning this issue. As a matter of... More 

Köln
Top Contributor
180 reviews 180 reviews
66 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed October 20, 2014

The variety of restaurants, the cleenliness, the sea and especially the friendliness of the staff in the restaurants, the bars, the club premium and the animation (thanks Amily ;-) was awesome. It was a dream !! Thank you!!!

Was this review helpful? Yes
Javier C, General Manager at Club Premium Deluxe at Barcelo Bavaro Palace Deluxe, responded to this review

Dear Guest, Thank you very much for having chosen Barceló Bávaro Palace Deluxe for your vacation in Punta Cana. We appreciate the time you have taken to share this nice comment about your stay with us. Thank you so much for your special comments to our coworker Amily whom will be happy to hear from you. We are very glad... More 

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