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Vista Sol Punta Cana

Av Alemania s/n | El Cortecito, Bavaro, Punta Cana 23000, Dominican Republic
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Vista Sol Punta Cana
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Ranked #14 of 17 Hotels in Bavaro
A recent review
4 of 5 stars reviewed 2 weeks ago
Art S Boone, North Carolina
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1,209 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Vista Sol Punta Cana
See the most recent reviews
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Employes are very rude . No supervisor at night . I witness receptionist ignoring calls and laughing about a customer with a complain on non working tv cause they could see the caller id. Service was terrible. The food is not like for a all inclusive hotel you will get better food at Golden Coral or Sitzler. I checked out... More 

Was this review helpful? Yes
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback. I have shared your comments with the Head Front Desk whom join me in apologizing for these oversights. It was very surprising to hear what you mentioned. Our warm servive is highlighted very often. Of course there is a supervisor all nights at Front Desk- Maintenance- Housekeeper-... More 

common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The food was terrible. Our AC constantly leaked. The bathroom was borderline disgusting-- what looked to be mold in the bathroom. The drinks taste terrible and "all-inclusive" doesn't any of the "top shelf" alcohol.....(since when is absolute vodka a top shelf alcohol...?????). There were many, many children. As an American, I obviously expected to have trouble understanding Spanish, but overall... More 

Was this review helpful? Yes 2
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Greetings from Vista Sol Punta Cana. At Vista Sol Punta Cana, we value all of our guests and any feedback that is provided. For us, all opinions of our guests are valid and heard, even those malicious and lacking objectivity. We were disappointed to read that the hotel did not match your expectations. This is certainly not indicative... More 

Travelers are raving about these Bavaro hotels

Boone, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is going to occur in several segments, as I was a bit mystified by the huge differences in previous reviews, and decided to figure the whole thing out, once and for all, and share it with future travelers. First, I realized that almost all the reviews, from the most laudatory to the most disdainful, were true, if you factor... More 

Was this review helpful? Yes 6
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Greetings from Vista Sol Punta Cana Thank you for sharing your comments on Tripadvisor. It was very kind of you to have taken the time to write us, we really appreciate it. Your feedback is very important for us in order to continue improving our services. Constructive support from our guests is extremely important for us when trying... More 

Peterborough, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I travelled to the Vista Sol in Jan 2015 with SUNWING. Please be very careful booking with this company. 4 of us spent $6600 for a 2 week vacation with Ocean View. 1st room had water dripping on our heads from upstairs bathroom. Asked to be moved had to fight to get our pre-paid ocean view. AND MY OCEAN VIEW... More 

Was this review helpful? Yes 1
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Greetings from Vista Sol Punta Cana Vista Sol Punta Cana values all of our guest and any feedback that is provided. For us,all opinions of our guests are valid and heard, even those lacking objectivity. Thank you very much for allowing us to clarify this situation with the community of Tripadvisor. Room Allocation: You booked a Standard Ocean... More 

Sosua, Dominican Republic
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we got a very good deal for this resort and we were surprised how nice it is; not too big for a resort; I likes the 3 different pool areas; the main pool had all the music and animation and drinking people :-), the 2 other pool areas were very quiet and nice with a big pool, Jacuzzi and kids... More 

Was this review helpful? Yes
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Greetings from Vista Sol Punta Cana Thank you very much for your lovely comment. First of all we would like to thank you for the comments that you have left at Tripadvisor. It was very kind of you to have taken the time to write us, we really appreciate it. We´re glad you enjoyed your stay with us... More 

Anderson, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The best part about this trip was the drinks!!! The bartenders were friendly and the drinks weren't watered down. The room was average but at 2 in the morning there was a waterfall in our room from the air conditioning vent. They sent a guy to clean up the water but the vent continued to drip during our stay. Check... More 

Was this review helpful? Yes 1
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Greetings from Vista Sol Punta Cana. For us,all opinions of our guests are valid and heard, even those lacking objectivity. We were disappointed to read that the hotel did not match your expectations. Regarding to your comments please note the following: -Our rooms are subjected to daily revisions from our maintenance and housekeeping departments; however, there might be... More 

Level Contributor
1 review
1 of 5 stars Reviewed 2 weeks ago

The hotel standard rooms are a dump. The bathrooms are so outdated and rusty you will be afraid to shower. The carpentry or so call upgrades look as if they were done by a six year old child. It was aweful. Grounds are beautiful and food wasn't that,bad. The mosquitoes are bad make sure to bring some Raid for room... More 

Was this review helpful? Yes
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest. First of all, we sincerely regret that you were prevented from a memorable stay due to the issues mentioned. I have shared your comments with the Heads Housekeeper who join me in apologizing for the shortfalls you received. In addition, please note the following: - Room Service is daily provided ( cleaning). -Our rooms are subjected to daily... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Bartender Washington Cabral Garcia a.k.a. "Nacho" is a vision of efficiency, talent and a fun personality! Modesto was terrific too though I didn't see him as often. The resort overall was average. Food was difficult to access. All restaurants except buffet required reservations HOWEVER you can only make reservations in person, the day of, and they take very few people.... More 

Was this review helpful? Yes 1
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Greetings from Vista Sol Punta Cana Thank you for giving the hotel feedback on Tripadvisor. We´re glad you enjoyed your stay with us and that you appreciated our staff and service. Your comments will be shared with the staff mentioned. Daily, each "a la carte restaurant " provides service to more than 115 people. Buffet & Sport Bar... More 

Cincinnati, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Lost confirmations, rude personnel at front desk, mold in rooms, A/C not working, fridge not working, bathroom walls and ceilings leaked, paid for upgrade and was downgraded without refund, pushy salesman from neighboring resort, highly priced vendors, fancy restaurants nothing special.

Was this review helpful? Yes 1
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Vista Sol Punta Cana values all of our guest and any feedback that is provided. We will keep working on it, to improve day by day.For us,all opinions of our guests are valid and heard, even those lacking objectivity We were disappointed to read that the hotel did not match your expectations. This is certainly not indicative of... More 

Bucyrus, Ohio
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

pooor quality! lots of seaweeds on a beach - we couldn't swim - skin rashes all over - no conditioner in a room - some had some not - smell of mold so bad your V.C tern to a long visit to a doctor. Its is better on Caribbean sea - nice water and beach and much better serves

Was this review helpful? Yes 2
VistaSol_Hotels, Resident Manager at Vista Sol Punta Cana, responded to this review

Dear Guest, Greetings from Vista Sol Punta Cana Thank you for taking the time to give us your feedback. Our beach has length of 260m approximately (one of the biggest beach resort at Punta Cana). Our ground forces are daily performing cleaning and maintenance duties of public areas, especially at the beach when there may be an excess of seaweed... More 

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