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Hard Rock Hotel & Casino Punta Cana

#4 of 17 Hotels in Bavaro
Certificate of Excellence
Hotel website
Blvd. Turistico del Este, km 28 #74, Bavaro, Punta Cana 74, Dominican Republic
Special Price
KIDS STAY FREE + 35% OFF
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Hard Rock Hotel & Casino Punta Cana
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Hard Rock Hotel & Casino Punta Cana
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11,539 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hard Rock Hotel & Casino Punta Cana
See the most recent reviews
Wilton, Connecticut
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 25, 2012

Just returned from one week at HR PC. Was worried because of some bad reviews but it was great! Only complaint is the computer system and how it affects booking appointments or making changes. System is painfully slow and frustrating. Book ahead if they let you! Spa was unbelievable!!!! Go early to use the hydrotherapy treatments or you will regret... More 

Was this review helpful? Yes 7
Ragdelys_Zamora, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello Andrea T, I’m glad to hear that you and your family enjoyed a wonderful vacation. Your favorite restaurants, Ipanema and Zen, are just 2 of the 9 fantastic restaurants we have. We truly do have something for everyone, with our 15 pools (including a kids pool with slide), extreme centre and arcade. I’m happy that you found the spa... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 24, 2012

Just got back from Punta Cana and absolutely loved it!!! This was our 6 th time in Punta Cana and loved the resort!! The kids loved it and enjoyed spending time at the kids Club. They would ask to go there every evening!! The entertainment team is great!!! The only negative aspect is the ocean is very rough on that... More 

Was this review helpful? Yes 1
Ragdelys_Zamora, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Helo Ericei, I am pleased to hear that you and your family had a Rock Star vacation. It is wonderful that your kids were able to enjoy the many fun activities offered in our kids club. I’m happy that you loved our hotel. Please let me know how I can help plan your next Hard Rock experience. ALL IS ONE. More 

Sao Paulo, SP
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 24, 2012

All the employees are welcome, polite and good humored! Specially Mr. Francisco at Isla Restaurant! He always tread me and my wife with very, very, very good. So pleasure to serve us. I strongly recommend Isla Restaurant due to all the employees, Good Food!! And also the view!!! - In front you will see the pool and beach! Try also... More 

Was this review helpful? Yes
Ragdelys_Zamora, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello Marcelo R, I’m glad to hear that you received Rock Star treatment from our staff, especially from Francisco at Isla restaurant. I’m happy you enjoyed the food at Isla, one of the 9 restaurants we have. It is wonderful that you were able to receive one of our relaxing massages at Rock Spa. Please let me know how I... More 

1 review
5 of 5 stars Reviewed February 23, 2012

The entertainment was exceptional! Most of the entertainers even remembered our names! The service and food was excellent! Best resort I've even too so far.

Was this review helpful? Yes
Customer Care T, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello FrancoisLeBel, I’m happy to hear that you found our entertainment to be excellent, and that this is the best resort you have been to. Please let me know how I can help plan your next Rock Star experience. ALL IS ONE. More 

2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 23, 2012

Credits are bogus. Computers are always down at front desk. Spa was nice but fully booked when using spa credits. Food was good, not excellent. If we were going back to punta Cana, we would probably stay here. Resort is huge but tram runs all the time. Building 5 was the most centrally located for us.

Was this review helpful? Yes 3
Customer Care T, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello sweetron, I’m happy to hear that you found our hotel to be “very nice.” Please let me know how I can help plan your next Hard Rock vacation. TAKE TIME TO BE KIND. More 

Chesterfield, Missouri
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2012

We traveled to Punta Cana on Feb 9, 2012 and stayed one week. The Hard Rock goes way beyond making your stay a pleasurable one...everyone and I mean everyone said Hola to us, thanked us for coming, and said it was a pleasure to serve us. The staff all are happy to be at work ( not something you see... More 

Was this review helpful? Yes 1
Customer Care T, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello nsansone, I’m happy that you were treated like a Rock Star throughout your vacation. Our 9 specialty restaurants provide a variety of delicious foods for everyone’s tastes. Thank you for taking the time to mention Manolo; it is wonderful that he made your trip extra-special. Please let me know how I can help plan your next Hard Rock experience.... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 23, 2012

We just got back from 5 days at the Hard Rock. Upon check in we wished to upgrade to a family room (two connecting rooms) rather than the one room for us and our two kids and they were happy to comply. Our room was not ready yet, so they recommended that we get something to eat. We walked around... More 

Was this review helpful? Yes 2
Customer Care T, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello nsmager, I’m glad that you had a fantastic vacation. It is wonderful to hear that Mercedes treated your kids like Rock Stars, and that they were able to take advantage of the many activities we offer especially for kids. I’m happy you enjoyed a relaxing massage at our spa, and that you were able to relax while your kids... More 

Macomb, Michigan
2 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed February 23, 2012

Main management does not Care about someone breaking into our room while WE WERE SLEEPING! Stole everything, thank God the passports were in the safe. Jewlery gone, luggage gone, I Pad gone, even the bath room bag. Spent all 3 days with security and police to get charged for the entire stay! Security found the luggage in the mud and... More 

Was this review helpful? Yes 13
Rockaway, New Jersey
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2012

The Hard Rock service was AMAZING! It is perfect from begining to end. The EDEN pool, awesome, Fransisco, Madilyn, and all the others YOU WERE GREAT thanks for the dirty monkey. Casino was fabulous, won there!! imagine that. Casino staff, wonderful, food first rate. Have NO complaints what so ever. Thank you all!!!

Was this review helpful? Yes
Customer Care T, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello acqvc, I’m happy to hear that our staff treated you like a Rock Star. Your favorite pool, Eden Pool, is just one of the 15 pools that we have. Thank you for taking the time to mention Fransisco and Madilyn. I’m glad you enjoyed the food at our 9 restaurants. Please let me know how I can help plan... More 

London, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2012

Take this review , as true as can be !!! Just returned from a week vacation Feb 14-21 2012 and myself and my 11 guests are already planning a return trip next year. We travelled with 6 kids aged 7-12 and they cried when we told them it was time to leave!.The rooms were beautiful and clean and never lacked... More 

Was this review helpful? Yes 1
Customer Care T, Customer Care at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello Kirk F, You are truly a Rock Star! I’m happy to hear that our staff rolled out the red carpet to give you and your guests an unforgettable vacation. It is wonderful that you were able to enjoy our 15 pools and spend some time in our amazing casino. The arcade is definitely a great place to keep the... More 

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