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Hard Rock Hotel & Casino Punta Cana

#4 of 17 Hotels in Bavaro
Certificate of Excellence
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Blvd. Turistico del Este, km 28 #74, Bavaro, Punta Cana 74, Dominican Republic
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1 room 1 guest
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Hard Rock Hotel & Casino Punta Cana
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13,183 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
1 review
5 of 5 stars Reviewed yesterday NEW

This review is to thank the amazing entertainment/casino staff at the hardrock punta Cana! Henry never failed to put a smile on our faces and kept us laughing throughout the trip! He made bingo fun and was great in the casino show! Maximo was an awesome DJ at the Eden pool and at the casino show! They both made our... More 

Was this review helpful? Yes
Surrey, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Just arrived back and had a wonderfull time.Excellent service all round,good friendly staff everywhere, and a special mention to the barman (Pina??) at beach bar no.2, my wife reckons he made the best mojito,s EVER!! Room was very spacious and kept clean at all times, even a bed turn down service. Hotub a bonus. Great mini bar with spirits included... More 

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canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

Great place for golf.....nice course and lots of tee time availability. Butler service was a little lacking....but didn't use it too often. Downside.....Water was extremely rough and most times it was pool only. Food was average however pizza place was great.

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New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is our 3rd time at HRPC-Traveled 2 adults and 1 child-We are Palace premier and Legendary members-Weve always stayed in an A room near the beach.This time at checkin,we are told no A rooms available- The bellboy when he comes up to our room in 4B tells us there are many A rooms available. We tell our concierge Selene-she... More 

Was this review helpful? Yes 1
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hello dennis416, thanks so much for visiting us for the third time-we’re quite honored! However, we were dismayed to read that you were not at all impressed on this trip. Our apologies for the inconveniences you had with the room you were assigned; we did have a high volume of guests visiting our hotel this past two weeks and we... More 

Pittsburgh, Pennsylvania
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Three generations of family spent a week at the Hard Rock and there was never a dull moment. Lots of entertainment, events, gambling and activities that met everyone's needs . Rooms were lovely with a jacuzzi in each. Views were spectacular. Totally enjoyed the spa services! There are numerous restaurants to choose from but the meals leave a lot to... More 

Was this review helpful? Yes 1
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We are beyond flattered to read that your family chose our Hard Rock Hotel to gather three generations together, Cheryl k-now that’s Rockin’! We are pleased you all enjoyed our different activities, the entertainment along with our posh suites as well! We truly hope that you all think of us for your next family vacay! Rock On! “This Review was... More 

Punta Cana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Every area was very clean, even the bathrooms. The hotel suite was Amazing and spacious. The food was excellent and they had a very diverse selection. All staff members were very kind and knowledgeable

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hola Angela P, we think you ROCK too! We are so elated to know you liked your suite, the food in our many restaurants and the top shelf service you had! Come and stay with us for another Rockin’ vacay! Rock On!! “This Review was responded to on behalf of the General Manager of Hard Rock Hotel & Casino Punta... More 

Staten Island, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

DO NOT Stay in building 1B there was bugs in my bed bc you are next to a jungle and every time you open your door thousands of bugs fly in, also we had and ant problem in our room as well. We called the front desk at 3am to changed rooms bc we couldn't sleep with all the bugs.The... More 

Was this review helpful? Yes 2
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey there Jenna B, we want to take this opportunity to thank you for the review you’ve written about your stay in our hotel! We were distressed to learn that you experienced a service uncharacteristic of us when you tried to change your room, this is in no way our standard and you may rest assured that we’re going to... More 

Florida
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Definitely too big of a place if you want to rest. If you are going with a group or family may be. A good value. Plenty to do. LOTS of eating , food is average. The drinks are also free but average quality for example wine there is only one selection, rum only one selection local rum and it is... More 

Was this review helpful? Yes 2
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Dear MarilenaFlorida, thank you for letting us know about your most recent stay in our hotel. We were pained to learn that you found that the food and drinks offered in our hotel were lacking. You may rest assured that we take your comments to heart and that we’ll revisit our menu selections. We on the other hand were pleased... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the hard rock hotel this past week. Every night at the sports bar Glorisbel reylnoso always attended me with a smile and a gretting. She also remembered my drink from the first night. Overall great service. I definitely recommend

Was this review helpful? Yes 2
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hiya Rudy V, thanks for the short and sweet review about your fantastic time in our hotel! We were pleased to read our hotel was everything you wanted and more! Thanks for the Kudos to Glorisbel in the Casino who treated you like a VIP! Be sure to come and visit us again! Rock On! “This Review was responded to... More 

Belturbet, Cavan, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Hard Rock Punta Cana was a beautiful hotel, with awesome food options and friendly bar staff. We traveled with kids over 20 years of age for a family trip with another couple with kids of similar age, two rooms per family. None of the reservations were honored. Asked for adjoining rooms and none were adjoining, two not even on... More 

Was this review helpful? Yes 3
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Dear Jerry L, thanks for letting us know that you found our hotel to be beautiful and liked the food we offered in our different eating venues! On another note, we want to apologize for inconveniences you had at the moment you checked in; this is in no way our standard and you may rest assured that this will be... More 

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