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Hard Rock Hotel & Casino Punta Cana

#5 of 17 Hotels in Bavaro
Certificate of Excellence
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Blvd. Turistico del Este, km 28 #74, Bavaro, Punta Cana 74, Dominican Republic
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Best prices for: 1 room 1 guest
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Hard Rock Hotel & Casino Punta Cana
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11,958 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Russell
1 review
5 of 5 stars Reviewed yesterday NEW

Traveling with children that have food allergies and digestive diseases is quite a challenge, but this staff not only handled these issues beautifully, they took the stress away, and went above and beyond for our family. Upon checking in, we met EUNICE AGRAMONTE - KITCHEN CONCIERGE, who met with us daily at each restaurant, to speak with our chefs, ensuring... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Punta Cana
1 review
4 of 5 stars Reviewed yesterday NEW

It was a nice time. Huge Property so lots of walking but transportation was available. Need more lobby entertainment and more for Teens to do but overall very Relaxing and a nice get away. I would say it was great for all ages except for Teens. Although activities were scheduled, nothing ever came of it. Young children had fun. Food... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 1
Orlando, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our second visit to Hard Rock Punta Cana was another very enjoyable vand relaxing vacation. The staff makes all the difference. All are very professional and friendly and anxious to serve. There are some that are exceptional and deserve credit for contributing to making our vacation a pleasure. At the Sax pool, we want to thank Amarilys and Yudelky. They... More 

Review collected in partnership with Hard Rock Hotels & Casinos

Was this review helpful? Yes 2
Dallas, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

My husband and I just got back from our honeymoon at the Hard Rock Punta Cana and had the most incredible time! We experienced everything the resort had to offer. Our honest (albeit long) review for each is below: Quick Tips: Email ahead of time and book some of your excursions. It is nice to already have a game plan... More 

Was this review helpful? Yes 7
Los Angeles, California
1 review
1 of 5 stars Reviewed yesterday NEW

Our overall stay was terrible, from the minute walking in to the minute walking out. We tried to stay optimistic the whole time, but it was very hard. We heard so many great things about this hotel as we stayed at the Hard Rock Riviera Maya the year before. We wasted two hours between waiting for the vacation planner to... More 

Review collected in partnership with Hard Rock Hotels & Casinos

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Sterling, Virginia
5 of 5 stars Reviewed yesterday NEW

Amazing Experience... Customer service was FANTASTIC!! Carlos and Rubenly at Sun bar were amazing bartenders especially CARLOS is the reason why I want my wedding to be there , Edward at the basketball court, Norberto and David at the casinos, and Lil Wayne(the guy that does the karaoke at sun bar) and I can't remember the guys name that works... More 

Was this review helpful? Yes 2
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We really enjoyed reading your review, Nadia S! Thank you so much for all of the praises. Carlos, David, Rubenly, Norberto and Lil Wayne have been with us for a while and we are very lucky to have them in our Hard Rock Fam! The fact that you remembered everyone’s names says so much about you and we’re flattered you’re... More 

San Jose, California
3 of 5 stars Reviewed 2 days ago NEW

We had a very bad experienced at HR in Punta Cana. Service was terrible, unacceptable. In room service we had to call daily to clean our room. The TV only had Spanish except for one channel. The hotel was very unorganized, there were no signs. It took us a while to find our room. The beach was nice but it... More 

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Birmingham, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We visited this hotel mid June 2015 and had a week of our lives! ROOMS: We were in block 5B - for us this was an ideal location as we were so close to the main building - the block has its own pathway linking the main building and this was probably the closest block to the gym which we... More 

Was this review helpful? Yes 13
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Wow! We are so loving your review right now, we think you Rock too, poppadum2! It was a pleasure for us to learn that you had a smashing stay and that everything we have to offer was to your liking! We were excited to read that you had a blast and that you enjoyed our many pools, amazing beach and... More 

4 of 5 stars Reviewed 2 days ago NEW via mobile

We are just coming back from a week stay at the Hard Rock! We were there for our babymoon and a friend of ours is a member so we received VIP status. This allowed us several perks on the property including an upgraded room and access to the VIP pool. We loved every minute of our stay and the service... More 

Was this review helpful? Yes 2
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

Hey we’re head over heels to read about the Rockin’ stay you had in our hotel, Loves2dive2! How nice to read that you guys are on your babymoon and that you were treated like a Rock Star! Thank you bunches for the Rockin’ comments about Esmera, Daniela, Kelly, Elisa, Sando and Wander who wnet above and beyond to make you... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Just got back last night. Fantastic trip and the weather was beautiful. Always remember that this place is not for everyone. The resort is huge and lacks activities which could be a turn off to some. Antonia and Francisco at the Sun Bar were awesome. Andriss and Jhonathan at the Sand Bar were fun as well. Food was good considering... More 

Was this review helpful? Yes 2
HRHCPuntaCana, General Manager at Hard Rock Hotel & Casino Punta Cana, responded to this review

We are ecstatic to read that you enjoyed your second trip back to Paradise, tomahawkbmc!! We are so excited to read that you enjoyed the weather but most of all, the service you got from our Hard Rockers specially Antonia, Andriss, Francisco and Jhonathan! We can’t wait to welcome you back again; after all third time’s the charm! Rock On!... More 

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